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Created February 9, 2023 14:14
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My expectations for Slack response times
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slack-expectations.md

My expectations for Slack response times

I'm an engineering manager. For engineers, context switching to check Slack is extremely expensive. I aim to minimize that expense!

I have very low expectations for quick response times on Slack. On the contrary, it puts my mind at ease when folks don't always respond immediately on Slack. Take time to craft a meaningful response. Stay focused on your own tasks or meetings, and respond only after you have a moment.

Slack is an asynchronous medium. I generally expect folks will respond to Slack messages at some point during the day, when they can.

99.999% of my Slack messages are not urgent, even when I use @ mentions.

If something is truly urgent and I don't get a response on Slack in time, I promise to use another mechanism (e.g. cell phone) to reach you. Please, do not worry that some emergency or crisis is lurking behind all of my Slack messages.

And I promise to follow up with a gentle nudge if I suspect a thread was lost and needs attention.

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