We provide hosting for our own built websites on our preferred hosting provider {hosting provider name}. Based on their SLA we endeavor to have 99.9% uptime on our servers measured annually.
There may of course times when the server will not be available, this can be scheduled or unscheduled.
Scheduled downtime is when we know it is going to happen and tell you about it in advance. Scheduled downtime will wherever possible, almost certainly be outside of normal office hours. We'll do our stuff in the evening or at weekend to minimize impact on your business.
There may be very rare occasions when we need to restart the server during normal office hours and it is not possible to inform you before hand. We don’t make these decisions lightly and if this does happen we apologise.
Unscheduled downtime is when the server stops without us knowing it is going to stop. For a simple server hiccup, we'll get it back up and running as fast as we can. From time to time things go wrong with hardware; our service level agreement with {hosting provider name}; is that any hardware faults will be fixed within 4 hours of them being reported during normal working hours and within 24 hours outside of this.
We will do everything we can to ensure that your website is available 99.9% of the time, if we fall short of this, we’ll come and talk to you about it.