Zammad notification script as per https://rixx.de/blog/mobile-zammad-notifications-with-pushover

notify.cfg

[zammad]
token = secrettoken
url = https://my.domain.com

[pushover]
user = secretusertoken
app = secretapptoken

zammad_notify.py

#!/bin/python3
import configparser
import json
from contextlib import suppress

import requests

config = configparser.ConfigParser()
config.read("notify.cfg")


def get_seen_ids():
    with suppress(FileNotFoundError):
        with open("./seen_ids") as seen_file:
            content = seen_file.read()
        return set(int(element) for element in content.strip().split("\n") if element)
    return set()


def write_seen_ids(ids):
    content = "\n".join(str(element) for element in ids)
    with open("./seen_ids", "w") as seen_file:
        seen_file.write(content)


def zammad_get(url):
    response = requests.get(
        url=config["zammad"]["url"] + url,
        headers={"Authorization": f'Bearer {config["zammad"]["token"]}'},
    )
    response.raise_for_status()
    return response.json()


def get_unread_notifications():
    response = zammad_get("/api/v1/online_notifications")
    return [notification for notification in response if notification["seen"] is False]


def limit_length(text, length):
    if len(text) <= length:
        return text
    return text[: length - 2] + "…"


def send_notification(notification):
    ticket_id = notification["o_id"]
    ticket = zammad_get(f"/api/v1/ticket_articles/by_ticket/{ticket_id}")[0]
    if any(ticket.get(text, "").startswith("RT @") for text in ["subject", "body"]):
        return
    ticket_data = zammad_get(f"/api/v1/tickets/{ticket_id}")
    customer = zammad_get(f'/api/v1/users/{ticket_data["customer_id"]}')
    name = customer.get("firstname", " ") + " " + customer.get("lastname", "")
    name = name.strip()
    if name:
        name += f'<{customer["email"]}>'
    else:
        name = customer["email"]
    payload = {
        "token": config["pushover"]["app"],
        "user": config["pushover"]["user"],
        "title": limit_length(f"{ticket['subject']} ({name})", 250),
        "message": limit_length(ticket["body"], 1024),
        "url": config["zammad"]["url"] + f'/#ticket/zoom/{ticket_id}',
        "url_title": "Go to ticket",
        "sound": "none",
    }
    response = requests.post(
        url="https://api.pushover.net/1/messages.json",
        data=json.dumps(payload),
        headers={"Content-Type": "application/json"},
    )
    response.raise_for_status()


def main():
    seen_ids = get_seen_ids()
    notifications = get_unread_notifications()
    new_seen_ids = []
    for notification in notifications:
        if notification["id"] not in seen_ids:
            send_notification(notification)
        new_seen_ids.append(notification["id"])
    write_seen_ids(new_seen_ids)


if __name__ == "__main__":
    main()

Hi Rixx,

When i'm testing the script, i'm getting the error below:

root@vmi333784:/zammadnotify# ./notify_zammad.py
File "./notify_zammad.py", line 29
headers={"Authorization": f'Bearer {config["zammad"]["token"]}'},
^
SyntaxError: invalid syntax

Do you know how to solve this?

This script requires Python 3.6 and above, you seem to be running on a lower version. You'll have to replace every f-string (a string that starts with f' or f") with an old-style format string or string concatenation.