Skip to content

Instantly share code, notes, and snippets.

@rmburford

rmburford/gist:57bf0e1968b789e3e090c1412115fba2

Created April 4, 2016 22:35
Show Gist options
  • Star 0 You must be signed in to star a gist
  • Fork 0 You must be signed in to fork a gist
  • Save rmburford/57bf0e1968b789e3e090c1412115fba2 to your computer and use it in GitHub Desktop.
Save rmburford/57bf0e1968b789e3e090c1412115fba2 to your computer and use it in GitHub Desktop.
Download ZIP
5 Favorite/Least Favorite things about being a Support Champion
Raw
gistfile1.txt
5 Favorite Things
Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
Work with the product team to develop a new feature based on feedback from customers
Scheduling shifts and collaborating as part of a growing cohesive support team
Help train and onboard new support teammates
Analyze thousands of support tickets to spot trends the product team can use
5 Least Favorite Things
Help resolve billing issues for customers over the phone
Write and maintain thousands of pages of help documentation
Make Zap templates to help showcase the thousands of ways customers can use Zapier
Receive 20+ inbound phone calls per day and help them solve their issues
Create video tutorials to help teach users a specific feature or use case
Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment