BT Customer Services get it all wrong

gistfile1.txt

 Rahul: Hello. I'm Rahul. Thanks for that information, I'll check it and get back to you in a moment.
 Rahul: Hello Rob
 Rob Elkin: Hi Rahul
 Rahul: Good evening
 Rob Elkin: I had a couple of questions
 Rahul: Sure.
 Rob Elkin: First, I understand you traffic shape p2p traffic in the evenings on your infinity product, do you traffic shape anything else?
 Rahul: I am sorry but I need to transfer the chat to the technical team.
 Rahul has disconnected.
 John Michael : Hello. I'm John Michael . Thanks for that information, I'll check it and get back to you in a moment.
 John Michael : Its a fibre optic connection from the exchange 
 John Michael : it gives you much faster speed than the normal broadband connection
 Rob Elkin: yep, aware of that, currently have it installed with another provider
 John Michael : Ok
 Rob Elkin: interested in knowing if you shape anything apart from p2p?
 John Michael : How much do you pay fopr the service 
 Rob Elkin: my current provider?
 John Michael : yes
 Rob Elkin: that shouldn't matter, I thought this was a technical team?
 Rob Elkin: im interested in moving to bt, but need some technical questions answered first
 John Michael : Like 
 Rob Elkin: do you shape any other traffic apart from p2p?
 Rob Elkin: do you block any ports
 John Michael : no ports are blocked 
 Rob Elkin: is there a FUP on your unlimited product, and if so what is it?
 John Michael : And for up-load speed its 10gigs  
 John Michael : And yes there is fup for unlimited broadband 
 John Michael : its beyond 100 gigs
 John Michael : You get warning 
 Rob Elkin: so is it 100 Gb? I've heard 300 Gb
 John Michael : No iam afraid you have 2 options 
 John Michael : option 1 is for 40 gigs and option 2 is 100 gigs 
 John Michael : Are you there ?
 Rob Elkin: but this page here:  http://bt.custhelp.com/app/answers/detail/a_id/10495/kw/fup/c/346,402,424 doesn't give any indication of that limit?
 Rob Elkin: and this is quoted : "Options with unlimited usage, like BT Total Broadband Option 3, allow you to upload and download as much as you want without worrying about whether you'll be charged for additional usage." on this page:  http://bt.custhelp.com/app/answers/detail/a_id/32959
 John Michael : It says unlimited but its actually capped to 100 gigs 
 Rob Elkin: so why are these limits not indicated anywhere? what happens if I go over the 100 Gb?
 John Michael : its business rule 
 John Michael : any provider you go they will say unlimited but  won't say its capped to certain gigs 
 John Michael : To be very frank its actually 100 gigs for any provider as in unlimited broadband option
 Rob Elkin: well it is disingenuous to advertise one thing and do another
 John Michael : As i said business rule 
 Rob Elkin: but that still doesn't tell me, what happens if I go over 100 Gb?
 John Michael : For every gig above the limit you get charged for 5 pounds
 Rob Elkin: £5 for every Gb? That doesn't match up to the information on this page (supplied before) :  http://bt.custhelp.com/app/answers/detail/a_id/10495/kw/fup/c/346,402,424
 John Michael : Can you please confirm your billing account number 
 Rob Elkin: I don't have a billing account number, as I said I'm potentially interested in moving suppliers to BT, and therefore have no broadband relationship with BT
 John Michael : Can you please confirm your house name /number and postcode 
 Rob Elkin: You shouldn't need that information to be able to tell me why there is a difference, what do you need that for?
 John Michael : you have bt landline connection with us 
 Rob Elkin: yes
 John Michael : I would suggest to call our cots team and they will give you the information more precisely 
 John Michael : its 0800800150
 Rob Elkin: what is cots?
 John Michael : customer option team ...it gives information about bt products
 Rob Elkin: ok, will do
 John Michael : Thank you for contacting bt ......................................bye