Ricky Ruhlen rruhlen
rruhlen
/ cases_reports.json
Created
April 3, 2018 17:39
JSON to post to insights3/cases_reports endpoint.
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| { | |
| "fields": [ | |
| "channel_id", | |
| "status_id", | |
| "user_id", | |
| "group_id", | |
| "priority", | |
| "created_at", | |
| "time_to_first_response", | |
| "avg_time_to_resolution", |
rruhlen
/ recaptcha.js
Created
February 28, 2018 00:02
jQuery to move captcha to another location on the Desk email widget
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| <script type="text/javascript"> | |
| $(document).ready(function() { | |
| $(".g-recaptcha").insertBefore("<field>"); | |
| }); | |
| </script> |
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| {% for obj in case.emails_and_notes %} | |
| {{ obj }} | |
| {% endfor %} |
rruhlen
/ article-ratings.js
Created
February 7, 2018 23:35
Insert brand id parameter to article rating liquid block. Fixes issue where the default brand has a CNAME and the other brands need to use the Desk subdomain.
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| <!-- fix multibrand issue with article rating links --> | |
| {% capture tempfix %}rate?b_id={{desk.current_brand.id}}&{% endcapture %} | |
| {{ rate_block | replace: "rate?", tempfix}} |
rruhlen
/ 01 - desk-external-variables
Last active
November 8, 2017 20:42
Attach multiple files to a Desk email form. Input fields must be generated on the fly and can't be hard-coded on the page.
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| <!-- add to desk-external-variables div --> | |
| <div id="max_number_attachments">{{desk.system.max_attachments}}</div> | |
| <div id="system-snippets-add_attachment">{{system.snippets.add_attachment}}</div> |
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| {% if desk.apps.get_satisfaction.enabled %} | |
| {{ gsinit }} | |
| {% endif %} | |
| {% if favicon.size > 0 %} | |
| <link rel="SHORTCUT ICON" type='image/ico' href='{{favicon}}' /> | |
| <link rel="icon" type='image/png' href='{{favicon}}' /> | |
| {% else %} | |
| <link rel="icon" type='image/vnd.microsoft.icon' href='{{ "/favicon.ico" | portal_image_url: image_asset_host }}' /> | |
| <link rel="icon" type='image/png' href='{{ "/favicon.png" | portal_image_url: image_asset_host }}' /> |
rruhlen
/ gist:a1ee8857bc822f425541be5de55ee19c
Last active
July 4, 2017 02:14
Custom Action to create a new email case. POST to /api/v2/customers/{{case.customer.id}}/cases.
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| { | |
| "type": "email", | |
| "subject": "Follow up for case {{case.id}}", | |
| "priority": "{{case.priority}}", | |
| "status": "open", | |
| "labels": [ | |
| "Demo Followup" | |
| ], | |
| "custom_fields": { | |
| "case_id": "{{case.id}}" |
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| { | |
| "type": "is_related_to", | |
| "_links": { | |
| "to": { | |
| "href": "/api/v2/cases/{{case.custom_case_id}}", | |
| "class": "case" | |
| } | |
| } | |
| } |
rruhlen
/ article-ratings.js
Last active
June 27, 2017 20:25
Insert custom snippets to translate article ratings and confirmation message.
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| <script type="text/javascript"> | |
| $(function() { | |
| $("#rate_article div:nth-child(1) a").html("{{ system.snippets.yes }}"); | |
| $("#rate_article div:nth-child(2) a").html("{{ system.snippets.no }}"); | |
| }); |
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| <script type="text/javascript"> | |
| $(function() { | |
| var getUrlParameter = function getUrlParameter(sParam) { | |
| var sPageURL = decodeURIComponent(window.location.search.substring(1)), | |
| sURLVariables = sPageURL.split('&'), | |
| sParameterName, | |
| i; | |