On my first week at AppDynamics, my manager gave me a copy of The Phoenix Project to help me understand our customers. The book tells the story of a fictional company, Parts Unlimited, that’s struggling financially and losing business to its competitors who adapted to the trend of business moving online by building great online retail experiences.
- Bill, the newly-promoted VP of IT operations, has 3 months to transform the IT organization otherwise the entire IT department will be outsourced.
- Bill meets and talks regularly with Eric, a board member who gradually helps him realize what manufacturing plant work can teach him about IT operations.
- Bill gradually came to understand the analogy between IT work and manufacturing work, and made dramatic improvements in the reliability, efficiency, uptime, and deployment speed of the IT department.
- The rest of the company eventually comes to realize the importance of IT to the entire business, and it becomes financially successful again.