Filter out ServiceNow incidents that don't have a PagerDuty Service API Key associated with the assigned group.

SN_filtered_integration.js

// High priority incident escalated - use PagerDuty to find Assigned to

// To support auto-escalated incidents, needed to add Advanced Script Condition
// Evaluates Filter conditions and then advanced conditions (not either/or)
//   1. changes() is not respected on a record insert
//   2. evaluates filter conditions (on When to run pane) before script conditions
//   3. auto-escalated events trap on current.operation() == insert
//   4. also needed to change into an 'after' event



// Create an incident in PagerDuty for this service (lookup based on Escalation Group)
var debug = true;
if (debug) gs.log("Entered for " + current.number, "BR:Trigger PagerDuty Incident");
	
if (true ) {
	var pd = new PagerDuty_REST();
	
	// Lookup service key
	var key = current.assignment_group.u_pagerduty_service.toString();
	if (key != "") {
		if (debug) gs.log("key=" + key, "BR:Trigger PagerDuty Incident");
			
		// Construct JSON object
		var body = current.number + ":" + current.short_description;
		var details = {AssignmentGroup: current.assignment_group.name.toString(),
		Priority: current.priority.getDisplayValue(),
		WorkNote: current.work_notes.toString()};
		if (debug) JSUtil.logObject(details, "BR:Trigger PagerDuty Incident");
			
		// Create PD incident
		
		var pd_incident = pd.triggerIncident(key, current.sys_id.toString(), current.number, body, details);
		
		if (!pd.hasError) {
			gs.addInfoMessage("PagerDuty incident created: " + pd_incident);
			current.u_pagerduty = pd_incident;
			current.update();
		} else {
			gs.addErrorMessage("PagerDuty integration error: " + pd.errMsg + ". Re-escalate or contact the ServiceNow system administrators.");
			gs.logError("PagerDuty integration failed: incident=" + current.number + ", key=" + key, "BR:Trigger PagerDuty Incident");
			current.work_notes = "PagerDuty integration error: " + pd.errMsg + ". Re-escalate or contact the ServiceNow system administrators.";
			current.update();
		}
	}
	
}

if (debug) gs.log("Exiting", "BR:Trigger PagerDuty Incident");