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Searching for books/papers on lean and systems thinking in SaaS organizations
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index.md

Any book recommendations on lean and systems thinking in SaaS organizations?

  • integrating dev/ops into customer support and other way round
  • metrics for "customer happiness"
  • team boundaries: rights and responsibilities: what to do if conflicting goals? How does the system find out that it might have conflicting goals.
  • sustainable business focussing on flow rather than ob short time profit. What are the cultural and technical foundations of a sustainable SaaS business.

I already read "Web Operations", "Kanban", "Agile Management for Software Engineering: Applying the Theory of Constraints for Business Results" but there is too little focus on SaaS IMHO.

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s0enke commented Nov 2, 2014

And another one: http://www.amazon.de/gp/product/B000PDYVXE

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