Any book recommendations on lean and systems thinking in SaaS organizations?
- integrating dev/ops into customer support and other way round
- metrics for "customer happiness"
- team boundaries: rights and responsibilities: what to do if conflicting goals? How does the system find out that it might have conflicting goals.
- sustainable business focussing on flow rather than ob short time profit. What are the cultural and technical foundations of a sustainable SaaS business.
I already read "Web Operations", "Kanban", "Agile Management for Software Engineering: Applying the Theory of Constraints for Business Results" but there is too little focus on SaaS IMHO.