Groove API examples - Ruby

example.rb

require "uri"
require "net/https"
require "json"

# Here's an example of creating a ticket by an agent for a customer, with a hash of customer attributes.

uri = URI.parse("https://api.groovehq.com/v1/tickets")

http = Net::HTTP.new(uri.host, uri.port)
http.use_ssl = true
http.verify_mode = OpenSSL::SSL::VERIFY_NONE

post = Net::HTTP::Post.new(
  uri,
  {
    "Content-Type" => "application/json",
    "Authorization" => "Bearer ***YOUR TOKEN GOES HERE***"
  }
)
post.body = JSON.generate({
  body: "I'm here to help!",
  from: "support@example.com",
  to: {
    email: "billybob@example.com",
    name: "Billy Bob"
  }
})

response = http.request(post)

puts response.message