samuelaguilera/zendesk-ticket-export.php

## zendesk-ticket-export.php
<!DOCTYPE html>
<html>
	<head>
		<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
		<title>Money Morning Ticket Export</title>
		<script type="text/javascript" src="http://ajax.googleapis.com/ajax/libs/jquery/2.0.3/jquery.min.js"></script>
		<script type="text/javascript">
		jQuery(document).ready(function($) {
			$('.ticket-util').click( function(e) {
				e.preventDefault();
				var hideLink = $(this);
				hideLink.next('.ticket').toggle("slow", function() {
					if($(this).is(":visible")) {
						hideLink.html('Hide Ticket');
					} else {
						hideLink.html('Show Ticket');
					}
				});
			});
		});
		</script>
	</head>
	<body>


<?php
/**
  * A minimal Zendesk API PHP implementation
  *
  * @package Zendesk
  *
  * @author  Julien Renouard <renouard.julien@gmail.com> (deeply inspired by Darren Scerri <darrenscerri@gmail.com> Mandrill's implemetation)
  *
  * @version 1.0
  *
  */

class Zendesk
{
	/**
	 * API Constructor. If set to test automatically, will return an Exception if the ping API call fails
	 *
	 * @param string $apiKey API Key.
	 * @param string $user Username on Zendesk.
	 * @param string $subDomain Your subdomain on zendesk, without https:// nor trailling dot.
	 * @param string $suffix .json by default.
	 * @param bool $test=true Whether to test API connectivity on creation.
	 */
	public function __construct($apiKey, $user, $subDomain, $suffix = '.json', $test = false)
	{
		$this->api_key = $apiKey;
		$this->user    = $user;
		$this->base    = 'https://' . $subDomain . '.zendesk.com/api/v2';
		$this->suffix  = $suffix;
		if ($test === true && !$this->test())
		{
			throw new Exception('Cannot connect or authentice with the Zendesk API');
		}
	}

	/**
	 * Perform an API call.
	 *
	 * @param string $url='/tickets' Endpoint URL. Will automatically add the suffix you set if necessary (both '/tickets.json' and '/tickets' are valid)
	 * @param array $json=array() An associative array of parameters
	 * @param string $action Action to perform POST/GET/PUT
	 *
	 * @return mixed Automatically decodes JSON responses. If the response is not JSON, the response is returned as is
	 */
	public function call($url, $json, $action)
	{
		if (substr_count($url, $this->suffix) == 0)
		{
			$url .= '.json';
		}

		$ch = curl_init();
		curl_setopt($ch, CURLOPT_FOLLOWLOCATION, true);
		curl_setopt($ch, CURLOPT_MAXREDIRS, 10 );
		curl_setopt($ch, CURLOPT_URL, $this->base.$url);
		curl_setopt($ch, CURLOPT_USERPWD, $this->user."/token:".$this->api_key);
		switch($action){
			case "POST":
				curl_setopt($ch, CURLOPT_CUSTOMREQUEST, "POST");
				curl_setopt($ch, CURLOPT_POSTFIELDS, $json);
				break;
			case "GET":
				curl_setopt($ch, CURLOPT_CUSTOMREQUEST, "GET");
				break;
			case "PUT":
				curl_setopt($ch, CURLOPT_CUSTOMREQUEST, "PUT");
				curl_setopt($ch, CURLOPT_POSTFIELDS, $json);
			default:
				break;
		}
		curl_setopt($ch, CURLOPT_HTTPHEADER, array('Content-type: application/json'));
		curl_setopt($ch, CURLOPT_USERAGENT, "MozillaXYZ/1.0");
		curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
		curl_setopt($ch, CURLOPT_TIMEOUT, 10);

		$output = curl_exec($ch);
		curl_close($ch);
		$decoded = json_decode($output);

		return is_null($decoded) ? $output : $decoded;
	}

	/**
	 * Tests the API using /users/ping
	 *
	 * @return bool Whether connection and authentication were successful
	 */
	public function test()
	{
		return $this->call('/tickets', '', 'GET');
	}
}

$face = new Zendesk( API_KEY, USERNAME, SUBDOMAIN);

// I'm grabbing these from a particular organization
$org_id = ORG_ID;
$test = $face->call('/organizations/'.$org_id.''/tickets', array(), 'GET');

$users = $face->call('/users', array(), 'GET');
$users = $users->users;
$authors = array();
foreach($users as $user) {
	$authors[$user->id] = $user->name.' ('.$user->email.')';
}


$tickets = $test->tickets;
print '<h1>Tickets</h1>';
$ids = array();
foreach($tickets as $ticket) {
print '<h2>Subject: '.$ticket->subject.'</h2>';
print '<a href="#" class="ticket-util">Show Ticket</a>';
print '<div class="ticket" style="display: none">';
	print '<h3>Created: '.$ticket->created_at.'</h3>';
	print '<p><pre>'.htmlentities($ticket->description).'</pre></p>';
	print '<h2>Comments</h2>';
	print '<div class="comments">';
	$comments = $face->call('/tickets/'.$ticket->id.'/comments', array(), 'GET');
	$comments = $comments->comments;
	foreach($comments as $comment) {
		print '<h3>'.$authors[$comment->author_id].'</h3>';
		print '<p><pre>'.$comment->html_body.'</pre></p>';
		print '<hr>';
	}
	print '</div>';
print '</div>';
print '<hr>';
}

?>
	</body>
</html>
	<!DOCTYPE html>
	<html>
	<head>
	<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
	<title>Money Morning Ticket Export</title>
	<script type="text/javascript" src="http://ajax.googleapis.com/ajax/libs/jquery/2.0.3/jquery.min.js"></script>
	<script type="text/javascript">
	jQuery(document).ready(function($) {
	$('.ticket-util').click( function(e) {
	e.preventDefault();
	var hideLink = $(this);
	hideLink.next('.ticket').toggle("slow", function() {
	if($(this).is(":visible")) {
	hideLink.html('Hide Ticket');
	} else {
	hideLink.html('Show Ticket');
	}
	});
	});
	});
	</script>
	</head>
	<body>


	<?php
	/**
	* A minimal Zendesk API PHP implementation
	*
	* @package Zendesk
	*
	* @author Julien Renouard <renouard.julien@gmail.com> (deeply inspired by Darren Scerri <darrenscerri@gmail.com> Mandrill's implemetation)
	*
	* @version 1.0
	*
	*/

	class Zendesk
	{
	/**
	* API Constructor. If set to test automatically, will return an Exception if the ping API call fails
	*
	* @param string $apiKey API Key.
	* @param string $user Username on Zendesk.
	* @param string $subDomain Your subdomain on zendesk, without https:// nor trailling dot.
	* @param string $suffix .json by default.
	* @param bool $test=true Whether to test API connectivity on creation.
	*/
	public function __construct($apiKey, $user, $subDomain, $suffix = '.json', $test = false)
	{
	$this->api_key = $apiKey;
	$this->user = $user;
	$this->base = 'https://' . $subDomain . '.zendesk.com/api/v2';
	$this->suffix = $suffix;
	if ($test === true && !$this->test())
	{
	throw new Exception('Cannot connect or authentice with the Zendesk API');
	}
	}

	/**
	* Perform an API call.
	*
	* @param string $url='/tickets' Endpoint URL. Will automatically add the suffix you set if necessary (both '/tickets.json' and '/tickets' are valid)
	* @param array $json=array() An associative array of parameters
	* @param string $action Action to perform POST/GET/PUT
	*
	* @return mixed Automatically decodes JSON responses. If the response is not JSON, the response is returned as is
	*/
	public function call($url, $json, $action)
	{
	if (substr_count($url, $this->suffix) == 0)
	{
	$url .= '.json';
	}

	$ch = curl_init();
	curl_setopt($ch, CURLOPT_FOLLOWLOCATION, true);
	curl_setopt($ch, CURLOPT_MAXREDIRS, 10 );
	curl_setopt($ch, CURLOPT_URL, $this->base.$url);
	curl_setopt($ch, CURLOPT_USERPWD, $this->user."/token:".$this->api_key);
	switch($action){
	case "POST":
	curl_setopt($ch, CURLOPT_CUSTOMREQUEST, "POST");
	curl_setopt($ch, CURLOPT_POSTFIELDS, $json);
	break;
	case "GET":
	curl_setopt($ch, CURLOPT_CUSTOMREQUEST, "GET");
	break;
	case "PUT":
	curl_setopt($ch, CURLOPT_CUSTOMREQUEST, "PUT");
	curl_setopt($ch, CURLOPT_POSTFIELDS, $json);
	default:
	break;
	}
	curl_setopt($ch, CURLOPT_HTTPHEADER, array('Content-type: application/json'));
	curl_setopt($ch, CURLOPT_USERAGENT, "MozillaXYZ/1.0");
	curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
	curl_setopt($ch, CURLOPT_TIMEOUT, 10);

	$output = curl_exec($ch);
	curl_close($ch);
	$decoded = json_decode($output);

	return is_null($decoded) ? $output : $decoded;
	}

	/**
	* Tests the API using /users/ping
	*
	* @return bool Whether connection and authentication were successful
	*/
	public function test()
	{
	return $this->call('/tickets', '', 'GET');
	}
	}

	$face = new Zendesk( API_KEY, USERNAME, SUBDOMAIN);

	// I'm grabbing these from a particular organization
	$org_id = ORG_ID;
	$test = $face->call('/organizations/'.$org_id.''/tickets', array(), 'GET');

	$users = $face->call('/users', array(), 'GET');
	$users = $users->users;
	$authors = array();
	foreach($users as $user) {
	$authors[$user->id] = $user->name.' ('.$user->email.')';
	}


	$tickets = $test->tickets;
	print '<h1>Tickets</h1>';
	$ids = array();
	foreach($tickets as $ticket) {
	print '<h2>Subject: '.$ticket->subject.'</h2>';
	print '<a href="#" class="ticket-util">Show Ticket</a>';
	print '<div class="ticket" style="display: none">';
	print '<h3>Created: '.$ticket->created_at.'</h3>';
	print '<p><pre>'.htmlentities($ticket->description).'</pre></p>';
	print '<h2>Comments</h2>';
	print '<div class="comments">';
	$comments = $face->call('/tickets/'.$ticket->id.'/comments', array(), 'GET');
	$comments = $comments->comments;
	foreach($comments as $comment) {
	print '<h3>'.$authors[$comment->author_id].'</h3>';
	print '<p><pre>'.$comment->html_body.'</pre></p>';
	print '<hr>';
	}
	print '</div>';
	print '</div>';
	print '<hr>';
	}

	?>
	</body>
	</html>