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| { | |
| "ACL" : [ | |
| { | |
| "GroupDomain" : "SystemInternal", | |
| "GroupType" : "Privileged", | |
| "ObjectId" : 1, | |
| "ObjectType" : "RT::System", | |
| "PrincipalType" : "Group", | |
| "RightName" : "ShowApprovalsTab" | |
| }, | |
| { | |
| "ObjectId" : 1, | |
| "ObjectType" : "RT::System", | |
| "PrincipalType" : "Group", | |
| "RightName" : "SuperUser", | |
| "UserId" : "RT_System" | |
| }, | |
| { | |
| "ObjectId" : 1, | |
| "ObjectType" : "RT::System", | |
| "PrincipalType" : "Group", | |
| "RightName" : "OwnTicket", | |
| "UserId" : "Nobody" | |
| }, | |
| { | |
| "ObjectId" : 1, | |
| "ObjectType" : "RT::System", | |
| "PrincipalType" : "Group", | |
| "RightName" : "SuperUser", | |
| "UserId" : "root" | |
| } | |
| ], | |
| "Catalogs" : [ | |
| { | |
| "Description" : "The default catalog", | |
| "Lifecycle" : "assets", | |
| "Name" : "General assets" | |
| } | |
| ], | |
| "Classes" : [ | |
| { | |
| "ApplyTo" : [ | |
| 0 | |
| ], | |
| "Description" : "The default class", | |
| "HotList" : 1, | |
| "Name" : "General", | |
| "SortOrder" : 0 | |
| } | |
| ], | |
| "CustomFields" : [ | |
| { | |
| "ApplyTo" : [ | |
| 0 | |
| ], | |
| "Description" : "Content", | |
| "EntryHint" : "Fill in one text area", | |
| "LookupType" : "RT::Class-RT::Article", | |
| "MaxValues" : 1, | |
| "Name" : "Content", | |
| "SortOrder" : 0, | |
| "Type" : "Text" | |
| } | |
| ], | |
| "Groups" : [ | |
| { | |
| "Description" : "Pseudogroup for internal use", | |
| "Domain" : "SystemInternal", | |
| "Name" : "Everyone" | |
| }, | |
| { | |
| "Description" : "Pseudogroup for internal use", | |
| "Domain" : "SystemInternal", | |
| "Name" : "Privileged" | |
| }, | |
| { | |
| "Domain" : "RT::System-Role", | |
| "Instance" : 1, | |
| "Name" : "AdminCc" | |
| }, | |
| { | |
| "Domain" : "RT::System-Role", | |
| "Instance" : 1, | |
| "Name" : "Owner" | |
| }, | |
| { | |
| "Domain" : "RT::System-Role", | |
| "Instance" : 1, | |
| "Name" : "Requestor" | |
| }, | |
| { | |
| "Description" : "Pseudogroup for internal use", | |
| "Domain" : "SystemInternal", | |
| "Name" : "Unprivileged" | |
| }, | |
| { | |
| "Domain" : "RT::System-Role", | |
| "Instance" : 1, | |
| "Name" : "HeldBy" | |
| }, | |
| { | |
| "Domain" : "RT::System-Role", | |
| "Instance" : 1, | |
| "Name" : "Cc" | |
| }, | |
| { | |
| "Domain" : "RT::System-Role", | |
| "Instance" : 1, | |
| "Name" : "Contact" | |
| } | |
| ], | |
| "Queues" : [ | |
| { | |
| "CommentAddress" : "", | |
| "CorrespondAddress" : "", | |
| "Description" : "The default queue", | |
| "Lifecycle" : "default", | |
| "Name" : "General", | |
| "SLADisabled" : 1, | |
| "SortOrder" : 0 | |
| }, | |
| { | |
| "CommentAddress" : "", | |
| "CorrespondAddress" : "", | |
| "Description" : "A system-internal queue for the approvals system", | |
| "Disabled" : 2, | |
| "Lifecycle" : "approvals", | |
| "Name" : "___Approvals", | |
| "SLADisabled" : 1, | |
| "SortOrder" : 0 | |
| } | |
| ], | |
| "ScripActions" : [ | |
| { | |
| "Argument" : "All", | |
| "Description" : "Send mail to owner and all watchers as a \"comment\"", | |
| "ExecModule" : "NotifyAsComment", | |
| "Name" : "Notify Owner, Requestors, Ccs and AdminCcs as Comment" | |
| }, | |
| { | |
| "Argument" : "Cc", | |
| "Description" : "Sends mail to the Ccs as a comment", | |
| "ExecModule" : "NotifyAsComment", | |
| "Name" : "Notify Ccs as Comment" | |
| }, | |
| { | |
| "Description" : "Update Parent TimeWorked", | |
| "ExecModule" : "UpdateParentTimeWorked", | |
| "Name" : "Update Parent TimeWorked" | |
| }, | |
| { | |
| "Argument" : "Requestor", | |
| "Description" : "Always sends a message to the requestors independent of message sender", | |
| "ExecModule" : "Autoreply", | |
| "Name" : "Autoreply To Requestors" | |
| }, | |
| { | |
| "Argument" : "OtherRecipients", | |
| "Description" : "Sends mail to explicitly listed Ccs and Bccs", | |
| "ExecModule" : "Notify", | |
| "Name" : "Notify Other Recipients" | |
| }, | |
| { | |
| "Argument" : "Cc", | |
| "Description" : "Sends mail to the Ccs", | |
| "ExecModule" : "Notify", | |
| "Name" : "Notify Ccs" | |
| }, | |
| { | |
| "Description" : "Open inactive tickets", | |
| "ExecModule" : "AutoOpenInactive", | |
| "Name" : "Open Inactive Tickets" | |
| }, | |
| { | |
| "Argument" : "AdminCc", | |
| "Description" : "Sends mail to the administrative Ccs", | |
| "ExecModule" : "Notify", | |
| "Name" : "Notify AdminCcs" | |
| }, | |
| { | |
| "Argument" : "Owner,AdminCc", | |
| "Description" : "Sends mail to the Owner and administrative Ccs", | |
| "ExecModule" : "Notify", | |
| "Name" : "Notify Owner and AdminCcs" | |
| }, | |
| { | |
| "Argument" : "Owner", | |
| "Description" : "Sends mail to the owner", | |
| "ExecModule" : "Notify", | |
| "Name" : "Notify Owner" | |
| }, | |
| { | |
| "Argument" : "AdminCc", | |
| "Description" : "Sends mail to the administrative Ccs as a comment", | |
| "ExecModule" : "NotifyAsComment", | |
| "Name" : "Notify AdminCcs as Comment" | |
| }, | |
| { | |
| "Description" : "Sends mail to the Owner if set, otherwise administrative Ccs", | |
| "ExecModule" : "NotifyOwnerOrAdminCc", | |
| "Name" : "Notify Owner or AdminCcs" | |
| }, | |
| { | |
| "Argument" : "All", | |
| "Description" : "Send mail to owner and all watchers", | |
| "ExecModule" : "Notify", | |
| "Name" : "Notify Owner, Requestors, Ccs and AdminCcs" | |
| }, | |
| { | |
| "Description" : "Send forwarded message", | |
| "ExecModule" : "SendForward", | |
| "Name" : "Send Forward" | |
| }, | |
| { | |
| "Description" : "Perform a user-defined action", | |
| "ExecModule" : "UserDefined", | |
| "Name" : "User Defined" | |
| }, | |
| { | |
| "Argument" : "Requestor,Cc", | |
| "Description" : "Send mail to requestors and Ccs as a comment", | |
| "ExecModule" : "NotifyAsComment", | |
| "Name" : "Notify Requestors and Ccs as Comment" | |
| }, | |
| { | |
| "Argument" : "Owner", | |
| "Description" : "Sends mail to the owner", | |
| "ExecModule" : "NotifyAsComment", | |
| "Name" : "Notify Owner as Comment" | |
| }, | |
| { | |
| "Description" : "Set the due date according to an agreement", | |
| "ExecModule" : "SLA_SetDue", | |
| "Name" : "Set due date according to SLA" | |
| }, | |
| { | |
| "Argument" : "OtherRecipients", | |
| "Description" : "Sends mail to explicitly listed Ccs and Bccs", | |
| "ExecModule" : "NotifyAsComment", | |
| "Name" : "Notify Other Recipients as Comment" | |
| }, | |
| { | |
| "Description" : "Create new tickets based on this scrip's template", | |
| "ExecModule" : "CreateTickets", | |
| "Name" : "Create Tickets" | |
| }, | |
| { | |
| "Description" : "Extract tags from a Transaction's subject and add them to the Ticket's subject.", | |
| "ExecModule" : "ExtractSubjectTag", | |
| "Name" : "Extract Subject Tag" | |
| }, | |
| { | |
| "Argument" : "Requestor", | |
| "Description" : "Sends a message to the requestors", | |
| "ExecModule" : "Notify", | |
| "Name" : "Notify Requestors" | |
| }, | |
| { | |
| "Description" : "Update User TimeWorked", | |
| "ExecModule" : "UpdateUserTimeWorked", | |
| "Name" : "Update User TimeWorked" | |
| }, | |
| { | |
| "Argument" : "Requestor,Cc", | |
| "Description" : "Send mail to requestors and Ccs", | |
| "ExecModule" : "Notify", | |
| "Name" : "Notify Requestors and Ccs" | |
| }, | |
| { | |
| "Description" : "Open tickets on correspondence", | |
| "ExecModule" : "AutoOpen", | |
| "Name" : "Open Tickets" | |
| }, | |
| { | |
| "Description" : "Set the starts date according to an agreement", | |
| "ExecModule" : "SLA_SetStarts", | |
| "Name" : "Set starts date according to SLA" | |
| } | |
| ], | |
| "ScripConditions" : [ | |
| { | |
| "ApplicableTransTypes" : "Status", | |
| "Description" : "Whenever a ticket's status changes", | |
| "ExecModule" : "AnyTransaction", | |
| "Name" : "On Status Change" | |
| }, | |
| { | |
| "ApplicableTransTypes" : "Status", | |
| "Argument" : "resolved", | |
| "Description" : "Whenever a ticket is resolved", | |
| "ExecModule" : "StatusChange", | |
| "Name" : "On Resolve" | |
| }, | |
| { | |
| "ApplicableTransTypes" : "Create,Correspond,Set,Status", | |
| "Description" : "Detect a situation when we should set Due date", | |
| "ExecModule" : "SLA_RequireDueSet", | |
| "Name" : "Require Due set according to SLA" | |
| }, | |
| { | |
| "ApplicableTransTypes" : "Comment", | |
| "Description" : "Whenever comments come in", | |
| "ExecModule" : "AnyTransaction", | |
| "Name" : "On Comment" | |
| }, | |
| { | |
| "ApplicableTransTypes" : "Create,Set", | |
| "Description" : "Detect a situation when we should set Starts date", | |
| "ExecModule" : "SLA_RequireStartsSet", | |
| "Name" : "Require Starts set according to SLA" | |
| }, | |
| { | |
| "ApplicableTransTypes" : "Create", | |
| "Description" : "When a ticket is created", | |
| "ExecModule" : "AnyTransaction", | |
| "Name" : "On Create" | |
| }, | |
| { | |
| "ApplicableTransTypes" : "Status,Set", | |
| "Description" : "Whenever a ticket is closed", | |
| "ExecModule" : "CloseTicket", | |
| "Name" : "On Close" | |
| }, | |
| { | |
| "ApplicableTransTypes" : "Forward Transaction", | |
| "Description" : "Whenever a transaction is forwarded", | |
| "ExecModule" : "AnyTransaction", | |
| "Name" : "On Forward Transaction" | |
| }, | |
| { | |
| "ApplicableTransTypes" : "Any", | |
| "Description" : "Whenever a user-defined condition occurs", | |
| "ExecModule" : "UserDefined", | |
| "Name" : "User Defined" | |
| }, | |
| { | |
| "ApplicableTransTypes" : "Set", | |
| "Description" : "Whenever a ticket's priority changes", | |
| "ExecModule" : "PriorityChange", | |
| "Name" : "On Priority Change" | |
| }, | |
| { | |
| "ApplicableTransTypes" : "Status", | |
| "Argument" : "rejected", | |
| "Description" : "Whenever a ticket is rejected", | |
| "ExecModule" : "StatusChange", | |
| "Name" : "On Reject" | |
| }, | |
| { | |
| "ApplicableTransTypes" : "Correspond", | |
| "Description" : "Whenever correspondence comes in", | |
| "ExecModule" : "AnyTransaction", | |
| "Name" : "On Correspond" | |
| }, | |
| { | |
| "ApplicableTransTypes" : "Any", | |
| "Description" : "When anything happens", | |
| "ExecModule" : "AnyTransaction", | |
| "Name" : "On Transaction" | |
| }, | |
| { | |
| "ApplicableTransTypes" : "Forward Ticket", | |
| "Description" : "Whenever a ticket is forwarded", | |
| "ExecModule" : "AnyTransaction", | |
| "Name" : "On Forward Ticket" | |
| }, | |
| { | |
| "ApplicableTransTypes" : "Any", | |
| "Description" : "Whenever a ticket's owner changes", | |
| "ExecModule" : "OwnerChange", | |
| "Name" : "On Owner Change" | |
| }, | |
| { | |
| "ApplicableTransTypes" : "Any", | |
| "Description" : "When TimeWorked Change", | |
| "ExecModule" : "TimeWorkedChange", | |
| "Name" : "On TimeWorked Change" | |
| }, | |
| { | |
| "ApplicableTransTypes" : "Forward Transaction,Forward Ticket", | |
| "Description" : "Whenever a ticket or transaction is forwarded", | |
| "ExecModule" : "AnyTransaction", | |
| "Name" : "On Forward" | |
| }, | |
| { | |
| "ApplicableTransTypes" : "Set", | |
| "Description" : "Whenever a ticket's queue changes", | |
| "ExecModule" : "QueueChange", | |
| "Name" : "On Queue Change" | |
| }, | |
| { | |
| "ApplicableTransTypes" : "Status,Set", | |
| "Description" : "Whenever a ticket is reopened", | |
| "ExecModule" : "ReopenTicket", | |
| "Name" : "On Reopen" | |
| } | |
| ], | |
| "Scrips" : [ | |
| { | |
| "Description" : "On Comment Notify Other Recipients as Comment", | |
| "Queue" : [ | |
| { | |
| "ObjectId" : 0, | |
| "SortOrder" : 1, | |
| "Stage" : "TransactionCreate" | |
| } | |
| ], | |
| "ScripAction" : "Notify Other Recipients as Comment", | |
| "ScripCondition" : "On Comment", | |
| "Template" : "Correspondence in HTML" | |
| }, | |
| { | |
| "Description" : "On Create Autoreply To Requestors", | |
| "Queue" : [ | |
| { | |
| "ObjectId" : 0, | |
| "SortOrder" : 6, | |
| "Stage" : "TransactionCreate" | |
| } | |
| ], | |
| "ScripAction" : "Autoreply To Requestors", | |
| "ScripCondition" : "On Create", | |
| "Template" : "Autoreply in HTML" | |
| }, | |
| { | |
| "Description" : "Set starts date if needed according to SLA", | |
| "Queue" : [ | |
| { | |
| "ObjectId" : 0, | |
| "SortOrder" : 15, | |
| "Stage" : "TransactionCreate" | |
| } | |
| ], | |
| "ScripAction" : "Set starts date according to SLA", | |
| "ScripCondition" : "Require Starts set according to SLA", | |
| "Template" : "Blank" | |
| }, | |
| { | |
| "Description" : "On Correspond Notify Requestors and Ccs", | |
| "Queue" : [ | |
| { | |
| "ObjectId" : 0, | |
| "SortOrder" : 4, | |
| "Stage" : "TransactionCreate" | |
| } | |
| ], | |
| "ScripAction" : "Notify Requestors and Ccs", | |
| "ScripCondition" : "On Correspond", | |
| "Template" : "Correspondence in HTML" | |
| }, | |
| { | |
| "Description" : "On Correspond Open Inactive Tickets", | |
| "Queue" : [ | |
| { | |
| "ObjectId" : 0, | |
| "SortOrder" : 5, | |
| "Stage" : "TransactionCreate" | |
| } | |
| ], | |
| "ScripAction" : "Open Inactive Tickets", | |
| "ScripCondition" : "On Correspond", | |
| "Template" : "Blank" | |
| }, | |
| { | |
| "Description" : "On Resolve Notify Requestors", | |
| "Queue" : [ | |
| { | |
| "ObjectId" : 0, | |
| "SortOrder" : 11, | |
| "Stage" : "TransactionCreate" | |
| } | |
| ], | |
| "ScripAction" : "Notify Requestors", | |
| "ScripCondition" : "On Resolve", | |
| "Template" : "Resolved in HTML" | |
| }, | |
| { | |
| "Description" : "On transaction, add any tags in the transaction's subject to the ticket's subject", | |
| "Queue" : [ | |
| { | |
| "ObjectId" : 0, | |
| "SortOrder" : 12, | |
| "Stage" : "TransactionCreate" | |
| } | |
| ], | |
| "ScripAction" : "Extract Subject Tag", | |
| "ScripCondition" : "On Transaction", | |
| "Template" : "Blank" | |
| }, | |
| { | |
| "Description" : "On Forward Ticket Send forwarded message", | |
| "Queue" : [ | |
| { | |
| "ObjectId" : 0, | |
| "SortOrder" : 14, | |
| "Stage" : "TransactionCreate" | |
| } | |
| ], | |
| "ScripAction" : "Send Forward", | |
| "ScripCondition" : "On Forward Ticket", | |
| "Template" : "Forward Ticket" | |
| }, | |
| { | |
| "Description" : "Set due date if needed according to SLA", | |
| "Queue" : [ | |
| { | |
| "ObjectId" : 0, | |
| "SortOrder" : 16, | |
| "Stage" : "TransactionCreate" | |
| } | |
| ], | |
| "ScripAction" : "Set due date according to SLA", | |
| "ScripCondition" : "Require Due set according to SLA", | |
| "Template" : "Blank" | |
| }, | |
| { | |
| "Description" : "On Create Notify Other Recipients", | |
| "Queue" : [ | |
| { | |
| "ObjectId" : 0, | |
| "SortOrder" : 9, | |
| "Stage" : "TransactionCreate" | |
| } | |
| ], | |
| "ScripAction" : "Notify Other Recipients", | |
| "ScripCondition" : "On Create", | |
| "Template" : "Correspondence in HTML" | |
| }, | |
| { | |
| "Description" : "On TimeWorked Change Update User TimeWorked", | |
| "Queue" : [ | |
| { | |
| "ObjectId" : 0, | |
| "SortOrder" : 18, | |
| "Stage" : "TransactionCreate" | |
| } | |
| ], | |
| "ScripAction" : "Update User TimeWorked", | |
| "ScripCondition" : "On TimeWorked Change", | |
| "Template" : "Blank" | |
| }, | |
| { | |
| "Description" : "On Correspond Notify Other Recipients", | |
| "Queue" : [ | |
| { | |
| "ObjectId" : 0, | |
| "SortOrder" : 3, | |
| "Stage" : "TransactionCreate" | |
| } | |
| ], | |
| "ScripAction" : "Notify Other Recipients", | |
| "ScripCondition" : "On Correspond", | |
| "Template" : "Correspondence in HTML" | |
| }, | |
| { | |
| "Description" : "On Owner Change Notify Owner", | |
| "Queue" : [ | |
| { | |
| "ObjectId" : 0, | |
| "SortOrder" : 10, | |
| "Stage" : "TransactionCreate" | |
| } | |
| ], | |
| "ScripAction" : "Notify Owner", | |
| "ScripCondition" : "On Owner Change", | |
| "Template" : "Transaction in HTML" | |
| }, | |
| { | |
| "Description" : "On Forward Transaction Send forwarded message", | |
| "Queue" : [ | |
| { | |
| "ObjectId" : 0, | |
| "SortOrder" : 13, | |
| "Stage" : "TransactionCreate" | |
| } | |
| ], | |
| "ScripAction" : "Send Forward", | |
| "ScripCondition" : "On Forward Transaction", | |
| "Template" : "Forward" | |
| }, | |
| { | |
| "Description" : "On Correspond Notify Owner and AdminCcs", | |
| "Queue" : [ | |
| { | |
| "ObjectId" : 0, | |
| "SortOrder" : 2, | |
| "Stage" : "TransactionCreate" | |
| } | |
| ], | |
| "ScripAction" : "Notify Owner and AdminCcs", | |
| "ScripCondition" : "On Correspond", | |
| "Template" : "Admin Correspondence in HTML" | |
| }, | |
| { | |
| "Description" : "On TimeWorked Change Update Parent TimeWorked", | |
| "Queue" : [ | |
| { | |
| "ObjectId" : 0, | |
| "SortOrder" : 17, | |
| "Stage" : "TransactionCreate" | |
| } | |
| ], | |
| "ScripAction" : "Update Parent TimeWorked", | |
| "ScripCondition" : "On TimeWorked Change", | |
| "Template" : "Blank" | |
| }, | |
| { | |
| "Description" : "On Comment Notify AdminCcs as Comment", | |
| "Queue" : [ | |
| { | |
| "ObjectId" : 0, | |
| "SortOrder" : 0, | |
| "Stage" : "TransactionCreate" | |
| } | |
| ], | |
| "ScripAction" : "Notify AdminCcs as Comment", | |
| "ScripCondition" : "On Comment", | |
| "Template" : "Admin Comment in HTML" | |
| }, | |
| { | |
| "Description" : "On Create Notify Ccs", | |
| "Queue" : [ | |
| { | |
| "ObjectId" : 0, | |
| "SortOrder" : 8, | |
| "Stage" : "TransactionCreate" | |
| } | |
| ], | |
| "ScripAction" : "Notify Ccs", | |
| "ScripCondition" : "On Create", | |
| "Template" : "Correspondence in HTML" | |
| }, | |
| { | |
| "Description" : "On Create Notify Owner and AdminCcs", | |
| "Queue" : [ | |
| { | |
| "ObjectId" : 0, | |
| "SortOrder" : 7, | |
| "Stage" : "TransactionCreate" | |
| } | |
| ], | |
| "ScripAction" : "Notify Owner and AdminCcs", | |
| "ScripCondition" : "On Create", | |
| "Template" : "Transaction in HTML" | |
| } | |
| ], | |
| "Templates" : [ | |
| { | |
| "Content" : "", | |
| "Description" : "[no description]", | |
| "Name" : "Transaction", | |
| "Queue" : "___Approvals", | |
| "Type" : "Perl" | |
| }, | |
| { | |
| "Content" : "Subject: RT requires that all incoming mail be encrypted\n\nYou received this message because RT received mail from you that was not encrypted. As such, it has been rejected.\n", | |
| "Description" : "Inform user that their unencrypted mail has been rejected", | |
| "Name" : "Error: unencrypted message", | |
| "Queue" : 0, | |
| "Type" : "Perl" | |
| }, | |
| { | |
| "Content" : "Subject: New Pending Approval: {$Ticket->Subject}\n\nGreetings,\n\nThere is a new item pending your approval: \"{$Ticket->Subject()}\", \na summary of which appears below.\n\nPlease visit {RT->Config->Get('WebURL')}Approvals/Display.html?id={$Ticket->id}\nto approve or reject this ticket, or {RT->Config->Get('WebURL')}Approvals/ to\nbatch-process all your pending approvals.\n\n-------------------------------------------------------------------------\n{$Transaction->Content()}\n", | |
| "Description" : "Notify Owners and AdminCcs of new items pending their approval", | |
| "Name" : "New Pending Approval", | |
| "Queue" : "___Approvals", | |
| "Type" : "Perl" | |
| }, | |
| { | |
| "Content" : "Subject: Some users have problems with public keys\n\nYou received this message as RT has problems with public keys of the following user:\n{\n foreach my $e ( @BadRecipients ) {\n $OUT .= \"* \". $e->{'Message'} .\"\\n\";\n }\n}", | |
| "Description" : "Inform RT owner that user(s) have problems with public keys", | |
| "Name" : "Error to RT owner: public key", | |
| "Queue" : 0, | |
| "Type" : "Perl" | |
| }, | |
| { | |
| "Content" : "Subject: AutoReply: {$Ticket->Subject}\nContent-Type: text/html\n\n<p>Greetings,</p>\n\n<p>This message has been automatically generated in response to the\ncreation of a trouble ticket regarding <b>{$Ticket->Subject()}</b>,\na summary of which appears below.</p>\n\n<p>There is no need to reply to this message right now. Your ticket has been\nassigned an ID of <b>{$Ticket->SubjectTag}</b>.</p>\n\n<p>Please include the string <b>{$Ticket->SubjectTag}</b>\nin the subject line of all future correspondence about this issue. To do so,\nyou may reply to this message.</p>\n\n<p>Thank you,<br/>\n{$Ticket->QueueObj->CorrespondAddress()}</p>\n\n<hr/>\n{$Transaction->Content(Type => 'text/html')}\n", | |
| "Description" : "HTML Autoresponse template", | |
| "Name" : "Autoreply in HTML", | |
| "Queue" : 0, | |
| "Type" : "Perl" | |
| }, | |
| { | |
| "Content" : "Subject: [{RT->Config->Get('rtname')}] Password reset\n\nGreetings,\n\nSomeone at {$ENV{'REMOTE_ADDR'}} requested a password reset for you on {RT->Config->Get('WebURL')}\n\nYour new password is:\n {$NewPassword}\n", | |
| "Description" : "Inform user that his password has been reset", | |
| "Name" : "PasswordChange", | |
| "Queue" : 0, | |
| "Type" : "Perl" | |
| }, | |
| { | |
| "Content" : "Subject: Ticket Approved: {$Ticket->Subject}\n\nGreetings,\n\nYour ticket has been approved by { eval { $Approver->Name } }.\nIts Owner may now start to act on it.\n\nApprover's notes: { $Notes }\n", | |
| "Description" : "Notify Requestor of their ticket has been approved by all approvers", | |
| "Name" : "All Approvals Passed", | |
| "Queue" : "___Approvals", | |
| "Type" : "Perl" | |
| }, | |
| { | |
| "Content" : "Subject: we received message we cannot decrypt\n\nYou sent an encrypted message with subject '{ $Message->head->get('Subject') }',\nbut we have no private key it's encrypted to.\n\nPlease, check that you encrypt messages with correct keys\nor contact the system administrator.", | |
| "Description" : "Inform user that we received an encrypted email and we have no private keys to decrypt", | |
| "Name" : "Error: no private key", | |
| "Queue" : 0, | |
| "Type" : "Perl" | |
| }, | |
| { | |
| "Content" : "RT-Attach-Message: yes\nContent-Type: text/html\n\n<b>{$Transaction->CreatedAsString}: Request <a href=\"{RT->Config->Get(\"WebURL\")}Ticket/Display.html?id={$Ticket->id}\">{$Ticket->id}</a> was acted upon by {$Transaction->CreatorObj->Name}.</b>\n<br>\n<table border=\"0\">\n<tr><td align=\"right\"><b>Transaction:</b></td><td>{$Transaction->Description}</td></tr>\n<tr><td align=\"right\"><b>Queue:</b></td><td>{$Ticket->QueueObj->Name}</td></tr>\n<tr><td align=\"right\"><b>Subject:</b></td><td>{$Transaction->Subject || $Ticket->Subject || \"(No subject given)\"} </td></tr>\n<tr><td align=\"right\"><b>Owner:</b></td><td>{$Ticket->OwnerObj->Name}</td></tr>\n<tr><td align=\"right\"><b>Requestors:</b></td><td>{$Ticket->RequestorAddresses}</td></tr>\n<tr><td align=\"right\"><b>Status:</b></td><td>{$Ticket->Status}</td></tr>\n<tr><td align=\"right\"><b>Ticket URL:</b></td><td><a href=\"{RT->Config->Get(\"WebURL\")}Ticket/Display.html?id={$Ticket->id}\">{RT->Config->Get(\"WebURL\")}Ticket/Display.html?id={$Ticket->id}</a></td></tr>\n</table>\n<br/>\n<br/>\n{$Transaction->Content( Type => \"text/html\")}\n", | |
| "Description" : "HTML transaction template", | |
| "Name" : "Transaction in HTML", | |
| "Queue" : 0, | |
| "Type" : "Perl" | |
| }, | |
| { | |
| "Content" : "RT-Attach-Message: yes\n\n{$Transaction->Content()}\n", | |
| "Description" : "Plain text correspondence template", | |
| "Name" : "Correspondence", | |
| "Queue" : 0, | |
| "Type" : "Perl" | |
| }, | |
| { | |
| "Content" : "Subject: [Comment] {my $s=($Transaction->Subject||$Ticket->Subject||\"\"); $s =~ s/\\[Comment\\]\\s*//g; $s =~ s/^Re:\\s*//i; $s;}\nRT-Attach-Message: yes\nContent-Type: text/html\n\n<p>This is a comment about <a href=\"{RT->Config->Get(\"WebURL\")}Ticket/Display.html?id={$Ticket->id}\">ticket {$Ticket->id}</a>. It is not sent to the Requestor(s):</p>\n\n{$Transaction->Content(Type => \"text/html\")}\n", | |
| "Description" : "HTML admin comment template", | |
| "Name" : "Admin Comment in HTML", | |
| "Queue" : 0, | |
| "Type" : "Perl" | |
| }, | |
| { | |
| "Content" : "RT-Attach-Message: yes\n\n\n<URL: {RT->Config->Get('WebURL')}Ticket/Display.html?id={$Ticket->id} >\n\n{$Transaction->Content()}\n", | |
| "Description" : "Plain text admin correspondence template", | |
| "Name" : "Admin Correspondence", | |
| "Queue" : 0, | |
| "Type" : "Perl" | |
| }, | |
| { | |
| "Content" : "Subject:{$Ticket->Subject} is due {$Ticket->DueObj->AsString}\n\nThis reminder is for ticket #{$Target = $Ticket->RefersTo->First->TargetObj;$Target->Id}.\n\n{RT->Config->Get('WebURL')}Ticket/Display.html?id={$Target->Id}\n", | |
| "Description" : "Default reminder template", | |
| "Name" : "Reminder", | |
| "Queue" : 0, | |
| "Type" : "Perl" | |
| }, | |
| { | |
| "Content" : "Subject: Status Changed to: {$Transaction->NewValue}\n\n\n{RT->Config->Get('WebURL')}Ticket/Display.html?id={$Ticket->id}\n\n{$Transaction->Content()}\n", | |
| "Description" : "Ticket status changed", | |
| "Name" : "Status Change", | |
| "Queue" : 0, | |
| "Type" : "Perl" | |
| }, | |
| { | |
| "Content" : "Subject: Resolved: {$Ticket->Subject}\n\nAccording to our records, your request has been resolved. If you have any\nfurther questions or concerns, please respond to this message.\n", | |
| "Description" : "Ticket Resolved", | |
| "Name" : "Resolved", | |
| "Queue" : 0, | |
| "Type" : "Perl" | |
| }, | |
| { | |
| "Content" : "Subject: Ticket Approved: {$Ticket->Subject}\nContent-Type: text/html\n\n<p>Greetings,</p>\n\n<p>Your ticket has been approved by <b>{ eval { $Approver->Name } }</b>.\nIts Owner may now start to act on it.</p>\n\n<p>Approver's notes:</p>\n<blockquote>{ $Notes }</blockquote>\n", | |
| "Description" : "Notify Requestor of their ticket has been approved by all approvers", | |
| "Name" : "All Approvals Passed in HTML", | |
| "Queue" : "___Approvals", | |
| "Type" : "Perl" | |
| }, | |
| { | |
| "Content" : "Subject: Ticket Approved: {$Ticket->Subject}\nContent-Type: text/html\n\n<p>Greetings,</p>\n\n<p>The ticket has been approved, you may now start to act on it.</p>\n\n", | |
| "Description" : "Notify Owner of their ticket has been approved and is ready to be acted on", | |
| "Name" : "Approval Ready for Owner in HTML", | |
| "Queue" : "___Approvals", | |
| "Type" : "Perl" | |
| }, | |
| { | |
| "Content" : "RT-Attach-Message: yes\nContent-Type: text/html\n\n{$Transaction->Content( Type => \"text/html\")}\n", | |
| "Description" : "HTML correspondence template", | |
| "Name" : "Correspondence in HTML", | |
| "Queue" : 0, | |
| "Type" : "Perl" | |
| }, | |
| { | |
| "Content" : "Subject: New Pending Approval: {$Ticket->Subject}\nContent-Type: text/html\n\n<p>Greetings,</p>\n\n<p>There is a new item pending your approval: <b>{$Ticket->Subject()}</b>,\na summary of which appears below.</p>\n\n<p>Please <a href=\"{RT->Config->Get('WebURL')}Approvals/Display.html?id={$Ticket->id}\">approve\nor reject this ticket</a>, or visit the <a href=\"{RT->Config->Get('WebURL')}Approvals/\">approvals\noverview</a> to batch-process all your pending approvals.</p>\n\n<hr />\n{$Transaction->Content()}\n", | |
| "Description" : "Notify Owners and AdminCcs of new items pending their approval", | |
| "Name" : "New Pending Approval in HTML", | |
| "Queue" : "___Approvals", | |
| "Type" : "Perl" | |
| }, | |
| { | |
| "Content" : "Subject: Ticket Rejected: {$Ticket->Subject}\nContent-Type: text/html\n\n<p>Greetings,</p>\n\n<p>Your ticket has been rejected by <b>{ eval { $Approver->Name } }</b>.</p>\n\n<p>Approver's notes:</p>\n<blockquote>{ $Notes }</blockquote>\n", | |
| "Description" : "Notify Owner of their rejected ticket", | |
| "Name" : "Approval Rejected in HTML", | |
| "Queue" : "___Approvals", | |
| "Type" : "Perl" | |
| }, | |
| { | |
| "Content" : "\n\n{ $ForwardTransaction->Content =~ /\\S/ ? $ForwardTransaction->Content : \"This is a forward of transaction #\".$Transaction->id.\" of ticket #\". $Ticket->id }\n", | |
| "Description" : "Forwarded message", | |
| "Name" : "Forward", | |
| "Queue" : 0, | |
| "Type" : "Perl" | |
| }, | |
| { | |
| "Content" : "Subject: Ticket Approved: {$Ticket->Subject}\n\nGreetings,\n\nThe ticket has been approved, you may now start to act on it.\n\n", | |
| "Description" : "Notify Owner of their ticket has been approved and is ready to be acted on", | |
| "Name" : "Approval Ready for Owner", | |
| "Queue" : "___Approvals", | |
| "Type" : "Perl" | |
| }, | |
| { | |
| "Content" : "Subject: [Comment] {my $s=($Transaction->Subject||$Ticket->Subject||\"\"); $s =~ s/\\[Comment\\]\\s*//g; $s =~ s/^Re:\\s*//i; $s;}\nRT-Attach-Message: yes\n\n\n{RT->Config->Get('WebURL')}Ticket/Display.html?id={$Ticket->id}\nThis is a comment. It is not sent to the Requestor(s):\n\n{$Transaction->Content()}\n", | |
| "Description" : "Plain text admin comment template", | |
| "Name" : "Admin Comment", | |
| "Queue" : 0, | |
| "Type" : "Perl" | |
| }, | |
| { | |
| "Content" : "RT-Attach-Message: yes\n\n\n{$Transaction->CreatedAsString}: Request {$Ticket->id} was acted upon.\n Transaction: {$Transaction->Description}\n Queue: {$Ticket->QueueObj->Name}\n Subject: {$Transaction->Subject || $Ticket->Subject || \"(No subject given)\"}\n Owner: {$Ticket->OwnerObj->Name}\n Requestors: {$Ticket->RequestorAddresses}\n Status: {$Ticket->Status}\n Ticket <URL: {RT->Config->Get('WebURL')}Ticket/Display.html?id={$Ticket->id} >\n\n\n{$Transaction->Content()}\n", | |
| "Description" : "Plain text transaction template", | |
| "Name" : "Transaction", | |
| "Queue" : 0, | |
| "Type" : "Perl" | |
| }, | |
| { | |
| "Content" : "\n\n{ $ForwardTransaction->Content =~ /\\S/ ? $ForwardTransaction->Content : \"This is a forward of ticket #\". $Ticket->id }\n", | |
| "Description" : "Forwarded ticket message", | |
| "Name" : "Forward Ticket", | |
| "Queue" : 0, | |
| "Type" : "Perl" | |
| }, | |
| { | |
| "Content" : "Subject: We have no your public key or it's wrong\n\nYou received this message as we have no your public PGP key or we have a problem with your key. Inform the administrator about the problem.\n", | |
| "Description" : "Inform user that he has problems with public key and couldn't recieve encrypted content", | |
| "Name" : "Error: public key", | |
| "Queue" : 0, | |
| "Type" : "Perl" | |
| }, | |
| { | |
| "Content" : "Subject: Resolved: {$Ticket->Subject}\nContent-Type: text/html\n\n<p>According to our records, your request has been resolved. If you have any further questions or concerns, please respond to this message.</p>\n", | |
| "Description" : "HTML Ticket Resolved", | |
| "Name" : "Resolved in HTML", | |
| "Queue" : 0, | |
| "Type" : "Perl" | |
| }, | |
| { | |
| "Content" : "", | |
| "Description" : "A blank template", | |
| "Name" : "Blank", | |
| "Queue" : 0, | |
| "Type" : "Perl" | |
| }, | |
| { | |
| "Content" : "Subject: RT Email Digest\n\n{ $Argument }\n", | |
| "Description" : "Email template for periodic notification digests", | |
| "Name" : "Email Digest", | |
| "Queue" : 0, | |
| "Type" : "Perl" | |
| }, | |
| { | |
| "Content" : "Subject: We received a message we cannot handle\n\nYou sent us a message that we cannot handle due to corrupted signature or encrypted block. we get the following error(s):\n{ foreach my $msg ( @Messages ) {\n $OUT .= \"* $msg\\n\";\n }\n}", | |
| "Description" : "Inform user that a message he sent has invalid encryption data", | |
| "Name" : "Error: bad encrypted data", | |
| "Queue" : 0, | |
| "Type" : "Perl" | |
| }, | |
| { | |
| "Content" : "RT-Attach-Message: yes\nContent-Type: text/html\n\nTicket URL: <a href=\"{RT->Config->Get(\"WebURL\")}Ticket/Display.html?id={$Ticket->id}\">{RT->Config->Get(\"WebURL\")}Ticket/Display.html?id={$Ticket->id}</a>\n<br />\n<br />\n{$Transaction->Content(Type => \"text/html\");}\n", | |
| "Description" : "HTML admin correspondence template", | |
| "Name" : "Admin Correspondence in HTML", | |
| "Queue" : 0, | |
| "Type" : "Perl" | |
| }, | |
| { | |
| "Content" : "Subject: Ticket Rejected: {$Ticket->Subject}\n\nGreetings,\n\nYour ticket has been rejected by { eval { $Approver->Name } }.\n\nApprover's notes: { $Notes }\n", | |
| "Description" : "Notify Owner of their rejected ticket", | |
| "Name" : "Approval Rejected", | |
| "Queue" : "___Approvals", | |
| "Type" : "Perl" | |
| }, | |
| { | |
| "Content" : "Subject: Status Changed to: {$Transaction->NewValue}\nContent-Type: text/html\n\n<a href=\"{RT->Config->Get(\"WebURL\")}Ticket/Display.html?id={$Ticket->id}\">{RT->Config->Get(\"WebURL\")}Ticket/Display.html?id={$Ticket->id}</a>\n<br/>\n<br/>\n{$Transaction->Content(Type => \"text/html\")}\n", | |
| "Description" : "HTML Ticket status changed", | |
| "Name" : "Status Change in HTML", | |
| "Queue" : 0, | |
| "Type" : "Perl" | |
| }, | |
| { | |
| "Content" : "Subject: AutoReply: {$Ticket->Subject}\n\n\nGreetings,\n\nThis message has been automatically generated in response to the\ncreation of a trouble ticket regarding:\n \"{$Ticket->Subject()}\", \na summary of which appears below.\n\nThere is no need to reply to this message right now. Your ticket has been\nassigned an ID of { $Ticket->SubjectTag }.\n\nPlease include the string:\n\n { $Ticket->SubjectTag }\n\nin the subject line of all future correspondence about this issue. To do so, \nyou may reply to this message.\n\n Thank you,\n {$Ticket->QueueObj->CorrespondAddress()}\n\n-------------------------------------------------------------------------\n{$Transaction->Content()}\n", | |
| "Description" : "Plain text Autoresponse template", | |
| "Name" : "Autoreply", | |
| "Queue" : 0, | |
| "Type" : "Perl" | |
| }, | |
| { | |
| "Content" : "Subject: Ticket Approved: {$Ticket->Subject}\n\nGreetings,\n\nYour ticket has been approved by { eval { $Approver->Name } }.\nOther approvals may be pending.\n\nApprover's notes: { $Notes }\n", | |
| "Description" : "Notify Requestor of their ticket has been approved by some approver", | |
| "Name" : "Approval Passed", | |
| "Queue" : "___Approvals", | |
| "Type" : "Perl" | |
| }, | |
| { | |
| "Content" : "Subject: Ticket Approved: {$Ticket->Subject}\nContent-Type: text/html\n\n<p>Greetings,</p>\n\n<p>Your ticket has been approved by <b>{ eval { $Approver->Name } }</b>.\nOther approvals may be pending.</p>\n\n<p>Approver's notes:</p>\n<blockquote>{ $Notes }</blockquote>\n", | |
| "Description" : "Notify Requestor of their ticket has been approved by some approver", | |
| "Name" : "Approval Passed in HTML", | |
| "Queue" : "___Approvals", | |
| "Type" : "Perl" | |
| }, | |
| { | |
| "Content" : "", | |
| "Description" : "[no description]", | |
| "Name" : "Transaction in HTML", | |
| "Queue" : "___Approvals", | |
| "Type" : "Perl" | |
| }, | |
| { | |
| "Content" : "Subject: [{RT->Config->Get('rtname')}] Missing dashboard!\n\nGreetings,\n\nYou are subscribed to a dashboard that is currently missing. Most likely, the dashboard was deleted.\n\nRT will remove this subscription as it is no longer useful. Here's the information RT had about your subscription:\n\nDashboardID: { $SubscriptionObj->SubValue('DashboardId') }\nFrequency: { $SubscriptionObj->SubValue('Frequency') }\nHour: { $SubscriptionObj->SubValue('Hour') }\n{\n $SubscriptionObj->SubValue('Frequency') eq 'weekly'\n ? \"Day of week: \" . $SubscriptionObj->SubValue('Dow')\n : $SubscriptionObj->SubValue('Frequency') eq 'monthly'\n ? \"Day of month: \" . $SubscriptionObj->SubValue('Dom')\n : ''\n}\n", | |
| "Description" : "Inform user that a dashboard he subscribed to is missing", | |
| "Name" : "Error: Missing dashboard", | |
| "Queue" : 0, | |
| "Type" : "Perl" | |
| } | |
| ], | |
| "Users" : [ | |
| { | |
| "Comments" : "SuperUser", | |
| "EmailAddress" : "root@localhost", | |
| "Gecos" : "root", | |
| "Name" : "root", | |
| "Password" : "!bcrypt!11!hbxolFxHSAOabB.V6aIHgODUBJ7IvQDRTvlPutsp/9WQPf6YUCsRa", | |
| "Privileged" : true, | |
| "RealName" : "Enoch Root" | |
| }, | |
| { | |
| "Comments" : "Do not delete or modify this user. It is integral to RT's internal data structures", | |
| "EmailAddress" : "", | |
| "Name" : "Nobody", | |
| "Password" : "*NO-PASSWORD*", | |
| "Privileged" : false, | |
| "RealName" : "Nobody in particular" | |
| }, | |
| { | |
| "Comments" : "Do not delete or modify this user. It is integral to RT's internal database structures", | |
| "Name" : "RT_System", | |
| "Password" : "*NO-PASSWORD*", | |
| "Privileged" : false, | |
| "RealName" : "The RT System itself" | |
| } | |
| ] | |
| } |
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