me:
I have been trying to request a missing stay credit for June 17-23 at the Santa Clara Hyatt Regency. Can you help me find out the status of this? I also need the invoice for expense reporting.
Hyatt email reply:
Unfortunately, the stay you have requested missing credit for was unable to be located. You may still receive points for all eligible incidental charges while you were our guest, but we will need a copy of the folio from your stay be sent to our office. I do apologize for any potential inconvenience this may create for you. We can be reached at goldpassport@hyatt.com.
Me:
So I have to request a copy of my bill from one part of your organization in order to prove to another part of the same company that I stayed there? This is hilarious.