Resources from my error messages talk at Write the Docs conference on 16th September 2019.
- 💾 Slides
- 📹 Recording
- 🌍 Conference link
Description of my talk:
"Error messages are such a small and innocuous part of documentation that they sometimes don't always receive the care and attention that they deserve. Even the shortest error message can evoke far stronger, negative emotions in your end users than the majority of your documentation. If you get your error messaging wrong, it can not only lead to poor user experience and customer frustration but also low product satisfaction, and in worst cases, ridicule on social media."
- "Non-Fatal Errors: Creating Usable Effective Error Messages" - Emily Wilksa.
- "Windows Dev Center Guidelines on Error Messages" - Microsoft.
- "The Evolution of Fail Pets" - Sean Rintell, Microsoft.
- "The Quiet Death of the Tech Company Mascot" - Bryan Lufkin.
- "Real-time measurement of human salivary cortisol for the assessment of psychological stress using a smartphone" - Choi, Kim, Yang, Lee, Joo and Jung.
- "Towards a more civilised design: studying the effect of computers that apologise" - Jeng-Yi Tzeng.
- "The Effect of Apologetic Error Messages on User’s Self-Appraisal of Performance" — Akgun, Cagiltay and Zeyrek
- "Information Technology Exception Messages: An investigation of compliance with the normative standards of warnings" - Amer and Maris.
- "Reader’s Degree of Understanding" - The American Press Institute.
- "The Experience of Enchantment in Human-Computer Interaction" - McCarthy, Wright, Wallace & Dearden.
- "A study of the metaphor of “Red” in Chinese Culture" - Qiang Huang.
- "How to make brands sound human" - Anna Pickard, head of brand communications at Slack.
- "Error Messages: Being Humble, Human and Helpful" - Kate Voss, Write the Docs 2017.
- "Developing Windows Error Messages" - (O’Reilly) Ben Ezzell.
- "I'm Feeling Lucky: The Confessions of Google Employee Number 59" - Douglas Edwards.