| title | description | published | date | tags |
|---|---|---|---|---|
Communication Policy |
1 |
2020-03-30 13:35:21 UTC |
Work in progress {.is-warning}
- Assume that I have silenced notifications on all channels so that I am not immediately notified.
- I could respond sooner than the expectation at my own discretion.
- I reserve phone calls for taking my immediate attention.
| What happened? | My expectation |
|---|---|
| You talk about a topic I am not explicitly tagged in | No expectation to engage |
| You tag me in a group channel (slack, issue thread) | Read/respond within 2 business days |
| You post to special topic broadcast channel | Read/respond within 2 business days |
| You send me an email | Read/respond within 2 business days |
| You direct message me (DM, sms) | Read/respond within 1 business day |
| You leave me a voicemail | Listen/respond within 1 week |
| Calls to my work phone | Respond ASAP |
Special priority channels can be established for quicker turnaround time.
https://www.youtube.com/watch?v=kxatzHnl7Q8
If you answer NO to any of the following questions then maybe you shouldn't send me a message.
- Is there something I should be doing differently?
- Is this something I need to know now?
A channel designed to receive important updates that every participant should regard. Chatter should be kept to a minimum
I.e. "announcements" or "test-failure" channel.
This has become increasingly important as the world starts working from home during COVID19 mitigation. That said, I think this needed to be established long ago.