Comcast Customer Service Chat Log

comcast_negotation

COMCAST: Thank you for patiently waiting.  I can certainly understand your
concern regarding the price increase in monthly statement. The promotional price
of service has ended and now you are paying regular charges for the current
services.  I have checked that you are currently paying $49.99 + taxes.
_Customer_: Yes, that is correct

COMCAST: I have a wonderful deal for you where you will be getting 20 + cable
channels . Along with this , you will be getting 25 MBPS of internet speed along
with one cable box (at no monthly rental ).  By bundling the deal you will get
more services in less price .  Usually customers asks for the same package and I
am surprised to see that it is available on your account as a promotion.  The
price of the package $47.94 for 12 months without contract.
By having cable + internet services, you can enjoy and watch TV online
any where , any time in any place of the world .

_Customer_: Thank you for
telling me about this offer Unfortuantely, I don't have a television My concern
is that at $50 per month it will be more economical for me to switch to 4G
mobile for internet.

COMCAST You can download the Xifinty TV app on your smart phone or tab and you
can watch TV online .  I do understand your concern however this is best
available deal in which you will have upgraded services.

_Customer_: Is there a deal available which costs less than $50 even without
upgraded services.

COMCAST I am checking the deal for you.  Please allow me 1-2 minute.

_Customer_: Thank you for the help.

COMCAST You are welcome.

COMCAST I have found another deal for you.  In which you will have upgraded
services up to 150 MBPS .  The price of the package $39.99 for 12 months without
contract.

_Customer_: Got it

COMCAST Shall I add this deal on your account ?

_Customer_: Yeah I guess.

COMCAST Great Choice !!