handoff.js

app.post("/hand_off", async(req, res) => {
    const channelUrl = req.body.channel_url;
    try {
        const updateResponse = await updateTicketStatus(channelUrl);
        
        if (updateResponse.success) {
            res.status(200).send({ "message": "Handing over to a human. Just a minute please." });
        } else {
            throw new Error(updateResponse.message);
        }
    } catch (e) {
        res.status(400).send({ "error": true, "message": e.message || "Failed to perform hand over" });
    }
});