prepare to gather the ticket details and call to Sendbird for the agent’s Sendbird credentials.

app.js

const collectDataToPassToModal = async () => {

    //Get current user/agent's details for fetching Sendbird Credentials and passing to the calls modal.
    const agentData = await  client.data.get('loggedInUser'); //https://developers.freshdesk.com/v2/docs/data-methods/#loggedInUser
    const ticketCreatorData = await client.data.get('contact'); //https://developers.freshdesk.com/v2/docs/data-methods/#contactAPI

    //Any unique identifier from the agent can be used in Sendbird.
    //Additionally, it would be possible at this point to create the user in Sendbird.
    //Here we only fetch the user but you could try to fetch the user and if that fails create a new user using the server.js functions.
    const sendbirdUser = await fetchSendbirdUserCredentials(agentData.loggedInUser.org_agent_id) //https://sendbird.com/docs/chat/v3/platform-api/user/listing-users/get-a-user#1-get-a-user
    return {agentData, ticketCreatorData, sendbirdUser}
}