updateTicketStatus.js

async function updateTicketStatus (channelUrl) {
  
  try {
    const ticket = await axios.get(`https://desk-api-${APP_ID}.sendbird.com/platform/v1/tickets?channel_url=${channelUrl}`, {
       headers: { 
         "Content-Type": "application/json; charset=utf8",
         "SENDBIRDDESKAPITOKEN": SENDBIRDDESKAPITOKEN
       }
    })
    const ticketId = ticket.data.results[0].id
    const ticketUpdate = await axios.patch(`https://desk-api-${APP_ID}.sendbird.com/platform/v1/tickets/${ticketId}`,{
      "priority": "HIGH"}, {
       headers: { 
         "Content-Type": "application/json; charset=utf8",
         "SENDBIRDDESKAPITOKEN": SENDBIRDDESKAPITOKEN
       }
    })
    const assignGroup = await axios.post(`https://desk-api-${APP_ID}.sendbird.com/platform/v1/tickets/transfer_to_group`,{
      "tickets": [ticketId],
      "status": "PENDING",
      "groupKey":"example1"
    }, {
       headers: { 
         "Content-Type": "application/json; charset=utf8",
         "SENDBIRDDESKAPITOKEN": SENDBIRDDESKAPITOKEN
       }
    })
    return { success: true, message: 'Ticket updated successfully' };
  } catch (e) {
    console.log(e)
    return { success: false, message: 'Failed to update ticket' };
  }
}