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Last active July 10, 2020 07:57
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StoreFAQ.MD

FREQUENTLY ASKED QUESTIONS

What safety measures have been implemented at your retail stores?

To protect our customers and employees, our stores will have

  1. Health guards at checkouts

  2. Increased cleaning and sanitization efforts

  3. Physical distancing guides in store

  4. For extra protection, we are temporarily closing restrooms.

Should I wear a face mask while visiting a store?

Based on updated CDC guidelines as well as some local and state mandates regarding the use of fabric masks for the general population, we’re encouraging customers to wear a face covering while shopping.

Can I return products in-store amid the corona virus outbreak?

Yes, we are accepting returns in-store for in-store and online purchases between 3 PM and 5 PM local time on all store open days.

Do you have an extended return window for purchases on or before April 30, 2020?

Purchases made between January 1 and April 30, 2020, have an extended return window through July 1, 2020. Purchases made on or after May 1, 2020 adhere to our regular return policies.

Can I pickup online orders at your store?

In select cities you can schedule a safe and convenient store pickup. You will see this option at check-out if it’s available to you and have the ability to order items online or from our app, and then pick them up at your local store (Orders made by 2 p.m. are ready in just 2 hours). We'll email when your order is ready for pickup from store.

What happens if my reward points expire?

We know your rewards matter to you — and you shouldn’t lose them because you’re doing the smart thing by staying home and staying healthy. That’s why we’re extending the expiration date of any rewards that were set to expire in March, April, May and June. The expiration window will extend by 3 months from the original date — this means:

  • Rewards expiring on March 31st will now expire June 30th

  • Rewards expiring on April 30th will now expire July 31st

  • Rewards expiring on May 31st will now expire August 30th

  • Rewards expiring on June 30th will now expire September 30th

The original expiration dates will be found on your rewards certificate.

How are you protecting teams in store?

Here’s how we’re taking care of our store teams:

  • Masks for Team Members  – We will provide all our associates with masks to wear during their shifts to protect each other and our customers. We will strongly encourage our customers to do the same.

  • Practice Social/Physical Distancing – We will have visual cues denoting proper distancing and will safely-space active registers for customer checkout.

  • Conduct frequent hand washing/hand sanitizing – We are committed to promoting sanitization practices and implementing associate health screenings, because the health and safety of our teams and customers are our top priorities.

  • Advising employees not to come to work if they are ill and requiring all employees to do a health check at the start of each shift.

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