CTI Flow Sample Scripts (for Amazon Connect CTI Adapter for Salesforce)

VoiceContactOnConnected.json

{
  "actions": [
    {
      "id": "uid-000",
      "type": "SE_Start",
      "meta": {},
      "controls": {},
      "ports": {
        "done": "uid-101"
      },
      "position": [
        0,
        0
      ]
    },
    {
      "id": "uid-101",
      "type": "SE_ContactGetAttributeValue",
      "meta": {
        "title": "問い合わせ属性からケースIDを取得"
      },
      "controls": {
        "attributeName": "SfdcCaseId",
        "defaultValue": "null"
      },
      "ports": {
        "done": "uid-102"
      },
      "position": [
        160,
        0
      ]
    },
    {
      "id": "uid-102",
      "type": "SE_Decision",
      "meta": {
        "title": "ケースID設定済み？"
      },
      "controls": {
        "operandA": "$.actions.uid-101.results.value",
        "comparator": "===",
        "operandB": "null",
        "evaluateAs": "string"
      },
      "ports": {
        "true": "uid-111",
        "false": "uid-999"
      },
      "position": [
        480,
        0
      ]
    },
    {
      "id": "uid-111",
      "type": "SE_ContactProperties",
      "meta": {
        "title": "問い合わせ属性を取得"
      },
      "controls": {},
      "ports": {
        "done": "uid-112"
      },
      "position": [
        784,
        48
      ]
    },
    {
      "id": "uid-112",
      "type": "SE_SFGetContactId",
      "meta": {},
      "controls": {
        "formattedPhoneNumber": "$.contact.parsedNumber.phone"
      },
      "ports": {
        "success": "uid-113",
        "failure": "uid-113"
      },
      "position": [
        1088,
        48
      ]
    },
    {
      "id": "uid-113",
      "type": "SE_SFSaveLog",
      "meta": {
        "title": "ケース作成"
      },
      "controls": {
        "recordId": "null",
        "entityType": "Case",
        "fieldValues": {
          "ContactId": "$.actions.uid-112.results.sfContactId",
          "amazonconnect__AC_Contact_Id__c": "$.actions.uid-111.results.contactId"
        }
      },
      "ports": {
        "success": "uid-114",
        "failure": "uid-114"
      },
      "position": [
        1392,
        112
      ]
    },
    {
      "id": "uid-114",
      "type": "SE_ContactUpdateAttributes",
      "meta": {
        "title": "問い合わせ属性へケースIDをセット"
      },
      "controls": {
        "attributes": {
          "SfdcCaseId": "$.actions.uid-113.results.id"
        }
      },
      "ports": {
        "success": "uid-115",
        "failure": "uid-115"
      },
      "position": [
        1680,
        176
      ]
    },
    {
      "id": "uid-115",
      "type": "SE_SFScreenpopObject",
      "meta": {
        "title": "ケースをポップアップ"
      },
      "controls": {
        "recordId": "$.actions.uid-113.results.id",
        "noPopOnEmpty": false
      },
      "ports": {
        "success": "uid-999",
        "failure": "uid-999"
      },
      "position": [
        1984,
        240
      ]
    },
    {
      "id": "uid-999",
      "type": "SE_End",
      "meta": {},
      "controls": {},
      "ports": {},
      "position": [
        2272,
        320
      ]
    }
  ]
}

VoiceContactOnConnecting.json

{
  "actions": [
    {
      "id": "uid-000",
      "type": "SE_Start",
      "meta": {},
      "controls": {},
      "ports": {
        "done": "uid-101"
      },
      "position": [
        0,
        0
      ]
    },
    {
      "id": "uid-101",
      "type": "SE_ContactGetAttributeValue",
      "meta": {
        "title": "問い合わせ属性からケースIDを取得"
      },
      "controls": {
        "attributeName": "SfdcCaseId",
        "defaultValue": "null"
      },
      "ports": {
        "done": "uid-102"
      },
      "position": [
        144,
        0
      ]
    },
    {
      "id": "uid-102",
      "type": "SE_Decision",
      "meta": {
        "title": "ケースID設定済み？"
      },
      "controls": {
        "operandA": "$.actions.uid-101.results.value",
        "comparator": "!==",
        "operandB": "null",
        "evaluateAs": "string"
      },
      "ports": {
        "true": "uid-111",
        "false": "uid-121"
      },
      "position": [
        464,
        -16
      ]
    },
    {
      "id": "uid-111",
      "type": "SE_SFScreenpopObject",
      "meta": {
        "title": "ケースをポップアップ"
      },
      "controls": {
        "recordId": "$.actions.uid-101.results.value",
        "noPopOnEmpty": false
      },
      "ports": {
        "success": "uid-999",
        "failure": "uid-999"
      },
      "position": [
        768,
        16
      ]
    },
    {
      "id": "uid-121",
      "type": "SE_SFSearchAndScreenpop",
      "meta": {},
      "controls": {
        "searchParams": "$.contact.parsedNumber.phone",
        "queryParams": "",
        "defaultFieldValues": {},
        "callType": "inbound",
        "deferred": false
      },
      "ports": {
        "success": "uid-999",
        "failure": "uid-999"
      },
      "position": [
        768,
        176
      ]
    },
    {
      "id": "uid-999",
      "type": "SE_End",
      "meta": {},
      "controls": null,
      "ports": {},
      "position": [
        1312,
        192
      ]
    }
  ]
}