Picturelife, Inc.
333 Kearny Street, Suite 400
San Francisco, CA 94108
Picturelife is a consumer cloud-based digital photo storage and viewing service that claimed to be able to store users' photos for an annual fee. Picturelife was advertised online and was widely reported as a recommended service for safely storing digital photos. Company representatives and the company's public website claimed publicly that users would be able to recover their photos if they were unsatisfied with the service.
I joined Picturelife on date, and the service worked well until it was acquired by StreamNation in early 2015. Since then, the service has been unavailable for long stretches of time. Users are unable to view or export their photos. My last annual payment to Picturelife was $amount, made automatically via credit card on date.
Meanwhile, Picturelife support is unresponsive to user support requests. I attempted to contact their support email address on numerous occassions from date onward. One need only read the @picturelife Twitter feed (and the responses to each of Picturelife's Twitter posts) to see that these problems are persistent, and have affected many users.
Currently, the Picturelife website is broken and will not allow users to cancel/terminate the service. In addition, Picturelife does not respond to emails, so users have no means to cancel except to stop payment on their credit card. Picturelife promised to allow users to move their photos off the service, but that functionality has been broken for at least the past few months.
Picturelife continues to charge consumers' credit cards, but holds their digital files hostage. Users are in a pinch, since they will lose their right to recover their files if they cancel the recurring payments.
Meanwhile, Picturelife, via its Twitter account, has promised users that the advertised photo export functionality will return "soon". On May 26, Picturelife posted the following message to Twitter: "Once those migrations are done, we'll resume our work on some export solutions, so you can get your content back. Your files are safe." These kinds of promises have been made regularly over the past year or so, yet no progress has been made. In fact, the service has degraded further over that time period and is currently unusable.
I am seeking to have my digital files returned to me, a refund of the charges incurred on date, and no further charges.
Please note that Picturelife is owned by StreamNation, whose published address is in the same building in San Francisco.
I am unaware of any court action that is pending against Picturelife or Streamnation, or the outcome of any past litigation.
Please note that since I'm an attorney, I have to clarify that I'm not your attorney, and the text above isn't legal advice. I wish you the best of luck in your pursuit of your photos from Picturelife!