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skipjac/comment-mode-private.html

Last active September 29, 2015 10:17
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Sets the comment mode to private based on a tag set in the agents profile
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comment-mode-private.html
(function() {
var commentDefault = $j.inArray("private", currentUser.tags)
if(commentDefault !== -1){
$j('#comment_type.say').attr('class', 'say private');
$j('input#comment_is_public').attr('checked', false);
}
}());
</script>
@skipjac
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skipjac commented Jan 9, 2012

Create a custom widget and then place it on the ticket page. It will look for the tag "private" , if found then will set the comment mode to private no matter the current setting.

@skipjac
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skipjac commented Jul 3, 2013

fixed code for updates to classic

@rshoham
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rshoham commented Jul 3, 2013

Hmm. This did not seem to work.

(1) Had applied the new widget code in place of the previous one. Clicked "Update Widget".

(2) Confirmed the agent in question has tag = "private" (all lower case)

(3) Verified that the "Requested and CCs can see this comment (public comment)." check box is checked.

the idea is for it to be un-checked.

(I can attach screen-shots for you to see each of the 3 steps above...or trust me)
How do I attach screen-shots on here anyways....

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