zendesk_snippet.py

   def _postToZendesk(self, text, originalMsg):
        try:
            url = 'http://xignite.zendesk.com/tickets/%s.xml' % (text)
            body = self._getZendeskMessage(originalMsg) 
            auth_handler = urllib2.HTTPBasicAuthHandler()
            auth_handler.add_password('Web Password', url,'username', 'password')
            
            opener = urllib2.build_opener(auth_handler)
            request = urllib2.Request(url, data=body)
            request.add_header('Content-Type', 'application/xml')
            request.get_method = lambda: 'PUT'
            url = opener.open(request)
        except:
            print 'Could not post to Zendesk, please let the user know that the ticket has been updated manually.'