IT Essentials - 2016 Solutions

A+-Cert-Practice-1.json

{
  "A technician is building a thick client workstation that would be used to run a database and wants to ensure the best protection against errors. What type of memory would be best suited for this?": {
    "awnsers": [
      "ECC"
    ]
  },
  "Which two motherboard components connect to the Northbridge chipset? (Choose two.)": {
    "awnsers": [
      "RAM",
      "video card"
    ]
  },
  "Which two motherboard components are directly managed by the Southbridge chipset? (Choose two.)": {
    "awnsers": [
      "USB 3.0 devices",
      "FireWire devices"
    ]
  },
  "Which RAID level allows for extension of a dynamic volume without any redundancy?": {
    "awnsers": [
      "0"
    ]
  },
  "Which adapter would a technician install in a desktop computer to enable a video signal to be recorded from a video recorder to the computer hard drive?": {
    "awnsers": [
      "video capture card"
    ]
  },
  "What is a characteristic of DDR SDRAM?": {
    "awnsers": [
      "It transfers data twice per clock cycle compared to once per clock cycle for SDRAM."
    ]
  },
  "A user has just upgraded a gaming system with 8GB of DDR3 800 MHz RAM and still finds that the system lags during gameplay. The system has a high end graphics card, liquid cooling, and a 7,200 rpm EIDE drive. What can the user do to improve system performance?": {
    "awnsers": [
      "Replace the EIDE drive with an SSD."
    ]
  },
  "A user has connected a USB 3.0 device to a computer using a 3 ft (1m) USB 3.0 cable. However, instead of an expected data transfer rate of up to 5 Gb\/s, the user notes a data transfer rate of no more than 450 Mb\/s. What is the most probable reason for this lower than expected data transfer rate?": {
    "awnsers": [
      "The device was connected to a USB 2.0 port on the computer."
    ]
  },
  "A user is connecting a home entertainment system and wants to use one cable to carry all the digital video and audio signals from the source device to the LCD TV. What type of cable should the user use?": {
    "awnsers": [
      "HDMI"
    ]
  },
  "A user needs to connect a cable to the PC to deliver digital video signals only. Which type of cable should be used?": {
    "awnsers": [
      "DVI-D"
    ]
  },
  "Which connector would be used for a laptop external hard drive?": {
    "awnsers": [
      "eSATA"
    ]
  },
  "A user wants to purchase a monitor that will be light, consume the least amount of power, and provide deep dark levels in the display. Which display type would best meet these requirements?": {
    "awnsers": [
      "OLED"
    ]
  },
  "Which resolution would provide the best visual quality on a plasma monitor?": {
    "awnsers": [
      "native"
    ]
  },
  "A user wants to purchase a monitor with a viewing area that is 44 inches wide by 16 inches high. What aspect ratio is this?": {
    "awnsers": [
      "11:4"
    ]
  },
  "Which design specification criterion is most important when designing a computer that will be a thin client whose applications are accessed from a remote virtual server?": {
    "awnsers": [
      "speed of network card"
    ]
  },
  "A technician is building a workstation that will be used for virtualization. Which two components would the technician use? (Choose two.)": {
    "awnsers": [
      "maximum amount of RAM",
      "multicore processors"
    ]
  },
  "Which three components would a technician use in building a CAD workstation? (Choose three.)": {
    "awnsers": [
      "multicore processors",
      "maximum RAM",
      "specialized graphics card"
    ]
  },
  "Which specification would be most important to consider when designing a typical business workstation?": {
    "awnsers": [
      "types of applications"
    ]
  },
  "A technician suspects that a power supply is faulty. How can it be checked?": {
    "awnsers": [
      "by using a multimeter"
    ]
  },
  "What transfers heat away from the processor first?": {
    "awnsers": [
      "thermal compound"
    ]
  },
  "Which sequence of steps is required to correctly install a heat sink and fan assembly onto a CPU in a desktop PC?": {
    "awnsers": [
      "1. Apply a small amount of thermal compound to the CPU.",
      "2. Align the heat sink and fan assembly retainers with the holes on the motherboard.",
      "3. Place the fan and heat sink assembly onto the CPU socket.",
      "4. Tighten the fan and heat sink assembly retainers to secure the assembly in place.",
      "5. Connect the assembly power cable to the CPU fan connector on the motherboard."
    ]
  },
  "A PC has an older optical drive and two newer hard disk drives Which two connector types would have to exist on the power supply unit to power on all these devices? (Choose two.)": {
    "awnsers": [
      "Molex",
      "SATA"
    ]
  },
  "A technician is required to replace a faulty power supply in a desktop PC. The PC motherboard has a 24-pin ATX socket but the only available replacement power supply is one with a 20-pin connector. Delivery of new power supplies with 24-pin connectors is not expected until the next day, but the user requires the PC to be operational as soon as possible. What can the technician do in these circumstances?": {
    "awnsers": [
      "The technician can install the power supply and insert the 20-pin connector into the 24-pin socket on the motherboard."
    ]
  },
  "A technician needs to install a new power supply in a PC that has one IDE optical drive, one SATA hard drive, and one PCIe graphics adapter that requires additional power. How many unique power connectors will the power supply require in order to connect to these devices?": {
    "awnsers": [
      "3"
    ]
  },
  "Which three PC desktop functions are typically provided on the front panel and must be connected to the motherboard? (Choose three.)": {
    "awnsers": [
      "PC power button",
      "drive activity light",
      "USB connectors"
    ]
  },
  "Which two hardware features would a technician monitor within the BIOS if a computer was suspected of overheating? (Choose two.)": {
    "awnsers": [
      "CPU clock speed",
      "CPU fan speed"
    ]
  },
  "A user has a computer with a single hard drive and a RAID adapter installed. Which additional component is necessary to complete the RAID installation?": {
    "awnsers": [
      "one or more additional hard drives"
    ]
  },
  "A computer technician has recommended a data storage system that combines data striping and parity. The user has a limited budget and is prepared to forego performance to implement this system. Which RAID system would meet these requirements?": {
    "awnsers": [
      "RAID 5"
    ]
  },
  "A technician opens up a PC to work on it, and finds that it is very dusty inside. What should the technician do?": {
    "awnsers": [
      "Use a can of compressed air to remove excess dust."
    ]
  },
  "A user replaced a PC CPU with a faster one, but now the PC displays a BSOD on bootup. What is the problem?": {
    "awnsers": [
      "The CPU voltage is set too high."
    ]
  },
  "A computer locks up frequently, and no error message can be seen on screen. The problem occurs every time the user attempts to restart the computer. What is the most likely reason for this problem?": {
    "awnsers": [
      "The computer is overheating."
    ]
  },
  "What are two possible causes of a computer running slowly? (Choose two.)": {
    "awnsers": [
      "The hard drive is full.",
      "Not enough RAM is installed in the system."
    ]
  },
  "Which type of network consists of several geographically dispersed networks that cover a large area?": {
    "awnsers": [
      "WAN"
    ]
  },
  "A network technician is checking a computer to see if the DHCP client is working correctly. The technician issues the ipconfig \/all command. Which two parameters should the technician review? (Choose two.)": {
    "awnsers": [
      "default gateway",
      "subnet mask"
    ]
  },
  "Which protocol automates assignment of IP addresses on a network, and which port number does it use? (Choose two.)": {
    "awnsers": [
      "DHCP",
      "67"
    ]
  },
  "A technician is setting up a network in a new room. What is the best device to use to connect the PCs to each other and to the rest of the LAN?": {
    "awnsers": [
      "switch"
    ]
  },
  "Which device converts digital signals to analog signals and vice versa?": {
    "awnsers": [
      "modem"
    ]
  },
  "Which networking device transmits data to all ports regardless of the destination address?": {
    "awnsers": [
      "hub"
    ]
  },
  "Which device will prevent data from flooding out of every port with the exception of broadcast traffic and traffic to unknown destination addresses?": {
    "awnsers": [
      "switch"
    ]
  },
  "Which two types of connector are used for fiber optic cable? (Choose two.)": {
    "awnsers": [
      "ST",
      "SC"
    ]
  },
  "What are plenum rated cables used for?": {
    "awnsers": [
      "for cables that are installed inside the floors and ceilings of buildings"
    ]
  },
  "Which tool is more commonly used to check the wire mapping on a Category 5e UTP cable once it is terminated on both ends?": {
    "awnsers": [
      "cable tester"
    ]
  },
  "Which security mode supports robust encryption, and can be enabled with password authentication (personal) or server authentication (enterprise)?": {
    "awnsers": [
      "WPA2"
    ]
  },
  "What is the expected behavior of an ADSL service?": {
    "awnsers": [
      "The download rate is faster than the upload rate."
    ]
  },
  "A customer who travels frequently wants to know which technology is the most suitable for being connected to the corporate network at all times at low cost. Which network technology would a network administrator recommend?": {
    "awnsers": [
      "cellular"
    ]
  },
  "A technician is troubleshooting a PC unable to connect to the network. What command should be issued to check the IP address of the device?": {
    "awnsers": [
      "ipconfig"
    ]
  },
  "Because of limited space on a laptop keyboard, some keys have a dual-purpose. What are these keys called?": {
    "awnsers": [
      "function keys"
    ]
  },
  "On a laptop keyboard, which three functions can typically be accessed through the use of special function keys? (Choose three.)": {
    "awnsers": [
      "volume settings",
      "wireless functionality",
      "display brightness"
    ]
  },
  "Which three components can a docking station make available to a laptop that a port replicator does not? (Choose three.)": {
    "awnsers": [
      "additional hard drive",
      "additional optical drive",
      "PCI cards"
    ]
  },
  "A technician attempts to increase the brightness of a laptop screen by using the function keys but the attempt fails. What could be the problem?": {
    "awnsers": [
      "The inverter has failed."
    ]
  },
  "Where is the integrated Wi-Fi antenna typically located in a laptop?": {
    "awnsers": [
      "above the screen"
    ]
  },
  "A technician wants to use Remote Desktop to configure another PC. Which firewall port on the remote PC should be open in order for Remote Desktop to work?": {
    "awnsers": [
      "3389"
    ]
  },
  "What are the two widths of internal hard drives in laptops? (Choose two.)": {
    "awnsers": [
      "1.8 inches",
      "2.5 inches"
    ]
  },
  "Which laptop component is required to be replaced or upgraded by a technician rather than by a computer user?": {
    "awnsers": [
      "inverter"
    ]
  },
  "Which two components of a laptop can be replaced by the user? (Choose two.)": {
    "awnsers": [
      "RAM",
      "battery"
    ]
  },
  "Which type of storage would be best in a tablet computer that belongs to a small child?": {
    "awnsers": [
      "SSD"
    ]
  },
  "A technician is troubleshooting a network connectivity problem. Pings to the local wireless router are successful but pings to a server on the Internet are unsuccessful. Which CLI command could assist the technician to find the location of the networking problem?": {
    "awnsers": [
      "tracert"
    ]
  },
  "A technician troubleshooting a network problem has used CLI commands to determine that a computer has not been allocated a correct IP address from the DHCP server. Which command can the technician use to solve this problem?": {
    "awnsers": [
      "ipconfig\/renew"
    ]
  },
  "What process takes place in a laser printer after the drum is conditioned for the new latent image?": {
    "awnsers": [
      "exposing"
    ]
  },
  "What type of printer requires the ribbon to be changed when producing faded and light characters?": {
    "awnsers": [
      "impact"
    ]
  },
  "Which two methods are used to directly connect mobile devices such as tablets and smartphones to a data network? (Choose two.)": {
    "awnsers": [
      "cellular communications",
      "Wi-Fi"
    ]
  },
  "For mobile devices, what are two advantages of using flash memory storage technology that is the equivalent of solid state drives? (Choose two.)": {
    "awnsers": [
      "light weight components",
      "power efficiency"
    ]
  },
  "Which two mobile device components are field replaceable? (Choose two.)": {
    "awnsers": [
      "Subscriber Identity Module card",
      "battery"
    ]
  },
  "Which setting must be turned on in order to share a printer in Windows 7?": {
    "awnsers": [
      "File and Printer Sharing"
    ]
  },
  "What is an advantage of using a printer that is connected to a hardware print server compared with a computer-shared printer?": {
    "awnsers": [
      "A hardware print server is always available to all users."
    ]
  },
  "A technician wants to allow many computers to print to the same printer, but does not want to affect the performance of the computers. What will the technician do to achieve this?": {
    "awnsers": [
      "Use a hardware print server."
    ]
  },
  "A user is reporting that an inkjet printer is printing colors different from what the printer should be printing. The printer has separate cartridges for each color and the user changed the cyan cartridge recently. What is the action that could fix the problem?": {
    "awnsers": [
      "Perform a printer head cleaning."
    ]
  },
  "Which two field replaceable units could be found in a laser printer maintenance kit? (Choose two.)": {
    "awnsers": [
      "fuser assembly",
      "pickup rollers"
    ]
  },
  "What is best used to clean the heating element on a thermal printer?": {
    "awnsers": [
      "isopropyl alcohol"
    ]
  },
  "A user notices that there is intermittent wireless connectivity on a laptop that is running a wireless PCI Express Micro card using the wireless 802.11n standard. What should the user do to fix the problem?": {
    "awnsers": [
      "Move the laptop to a new location."
    ]
  },
  "A technician connects a new LCD monitor for the first time and finds the display very pixilated. What is a possible solution to this problem?": {
    "awnsers": [
      "Set the screen to native resolution."
    ]
  },
  "Which wireless encryption method is the least secure?": {
    "awnsers": [
      "WEP"
    ]
  },
  "What kind of tool or substance is better to use to remove spilled toner on a laser printer?": {
    "awnsers": [
      "special vacuum cleaner"
    ]
  },
  "Which feature will assign a computer an IP address even if there is no working DHCP server in the network?": {
    "awnsers": [
      "APIPA"
    ]
  },
  "A user reports that a laser printer is printing shadow images and letters. Which part should the technician replace to correct this problem?": {
    "awnsers": [
      "drum"
    ]
  },
  "Match the power connector to the device. (Not all options are used.)": {
    "awnsers": [
      
    ]
  },
  "Refer to the exhibit. Match the type of expansion slot to the letter shown in the graphic. (Not all options are used.)": {
    "awnsers": [
      
    ]
  },
  "Refer to the exhibit. Match the letter found in the exhibit with the description. (Not all options are used.)": {
    "awnsers": [
      
    ]
  },
  "Match the connector type to its use. (Not all options are used.)": {
    "awnsers": [
      
    ]
  },
  "Math the port number or numbers to the protocol. (Not all options are used.)": {
    "awnsers": [
      
    ]
  }
}

A+-Cert-Practice-1.min.json

{"A technician is building a thick client workstation that would be used to run a database and wants to ensure the best protection against errors. What type of memory would be best suited for this?":{"awnsers":["ECC"],"possibilities":["RDRAM","DDR3","DDR2"]},"Which two motherboard components connect to the Northbridge chipset? (Choose two.)":{"awnsers":["RAM","video card"],"possibilities":["NIC","USB 2.0 devices","USB 3.0 devices","FireWire devices"]},"Which two motherboard components are directly managed by the Southbridge chipset? (Choose two.)":{"awnsers":["USB 3.0 devices","FireWire devices"],"possibilities":["RAM","CPU","video card"]},"Which RAID level allows for extension of a dynamic volume without any redundancy?":{"awnsers":["0"],"possibilities":["1","2","3","4","5"]},"Which adapter would a technician install in a desktop computer to enable a video signal to be recorded from a video recorder to the computer hard drive?":{"awnsers":["video capture card"],"possibilities":["video adapter","TV tuner card","network interface card"]},"What is a characteristic of DDR SDRAM?":{"awnsers":["It transfers data twice per clock cycle compared to once per clock cycle for SDRAM."],"possibilities":["DDR SDRAM modules have double the number of pins of SDRAM memory modules.","It is dynamic memory whereas SDRAM is static memory.","It operates at double the voltage of SDRAM memory."]},"A user has just upgraded a gaming system with 8GB of DDR3 800 MHz RAM and still finds that the system lags during gameplay. The system has a high end graphics card, liquid cooling, and a 7,200 rpm EIDE drive. What can the user do to improve system performance?":{"awnsers":["Replace the EIDE drive with an SSD."],"possibilities":["Change the voltage setting for the RAM.","Replace the liquid cooling system with a high speed ball bearing fan cooling system.","Add two more case fans."]},"A user has connected a USB 3.0 device to a computer using a 3 ft (1m) USB 3.0 cable. However, instead of an expected data transfer rate of up to 5 Gb/s, the user notes a data transfer rate of no more than 450 Mb/s. What is the most probable reason for this lower than expected data transfer rate?":{"awnsers":["The device was connected to a USB 2.0 port on the computer."],"possibilities":["The cable used exceeds the maximum length that allows USB 3.0 to transfer data at 5Gb/s.","The device was connected to a USB 1.1 port on the computer.","The USB 3.0 cable is faulty."]},"A user is connecting a home entertainment system and wants to use one cable to carry all the digital video and audio signals from the source device to the LCD TV. What type of cable should the user use?":{"awnsers":["HDMI"],"possibilities":["DVI-D","VGA","S-Video"]},"A user needs to connect a cable to the PC to deliver digital video signals only. Which type of cable should be used?":{"awnsers":["DVI-D"],"possibilities":["VGA","HDMI","composite","Mini-HDMI"]},"Which connector would be used for a laptop external hard drive?":{"awnsers":["eSATA"],"possibilities":["DVI","PATA","SATA","S/PDIF"]},"A user wants to purchase a monitor that will be light, consume the least amount of power, and provide deep dark levels in the display. Which display type would best meet these requirements?":{"awnsers":["OLED"],"possibilities":["plasma","LCD","LED"]},"Which resolution would provide the best visual quality on a plasma monitor?":{"awnsers":["native"],"possibilities":["XGA","VGA","SVGA"]},"A user wants to purchase a monitor with a viewing area that is 44 inches wide by 16 inches high. What aspect ratio is this?":{"awnsers":["11:4"],"possibilities":["12:24","13:5","22:8"]},"Which design specification criterion is most important when designing a computer that will be a thin client whose applications are accessed from a remote virtual server?":{"awnsers":["speed of network card"],"possibilities":["amount of RAM","amount of local hard drive storage","number of processor cores"]},"A technician is building a workstation that will be used for virtualization. Which two components would the technician use? (Choose two.)":{"awnsers":["maximum amount of RAM","multicore processors"],"possibilities":["dual monitors","high-end graphics card","liquid cooling"]},"Which three components would a technician use in building a CAD workstation? (Choose three.)":{"awnsers":["multicore processors","maximum RAM","specialized graphics card"],"possibilities":["TV Tuner card","high-end sound card","Windows 7 Home edition"]},"Which specification would be most important to consider when designing a typical business workstation?":{"awnsers":["types of applications"],"possibilities":["high-end sound card","number of displays","network connectivity speed"]},"A technician suspects that a power supply is faulty. How can it be checked?":{"awnsers":["by using a multimeter"],"possibilities":["by checking the temperature of the power supply","by taking apart the power supply","by powering up the PC after disconnecting each connector in turn"]},"What transfers heat away from the processor first?":{"awnsers":["thermal compound"],"possibilities":["cooling fins","CPU fan","case fans"]},"Which sequence of steps is required to correctly install a heat sink and fan assembly onto a CPU in a desktop PC?":{"awnsers":["1. Apply a small amount of thermal compound to the CPU.","2. Align the heat sink and fan assembly retainers with the holes on the motherboard.","3. Place the fan and heat sink assembly onto the CPU socket.","4. Tighten the fan and heat sink assembly retainers to secure the assembly in place.","5. Connect the assembly power cable to the CPU fan connector on the motherboard."],"possibilities":[]},"A PC has an older optical drive and two newer hard disk drives Which two connector types would have to exist on the power supply unit to power on all these devices? (Choose two.)":{"awnsers":["Molex","SATA"],"possibilities":["Berg","PS/2","FireWire"]},"A technician is required to replace a faulty power supply in a desktop PC. The PC motherboard has a 24-pin ATX socket but the only available replacement power supply is one with a 20-pin connector. Delivery of new power supplies with 24-pin connectors is not expected until the next day, but the user requires the PC to be operational as soon as possible. What can the technician do in these circumstances?":{"awnsers":["The technician can install the power supply and insert the 20-pin connector into the 24-pin socket on the motherboard."],"possibilities":["Power supplies with 20-pin connectors are not compatible with motherboards with 24-pin sockets, so the technician can do nothing until the new power supplies arrive.","The technician can use a 20-pin-to-24-pin adaptor to connect the power supply to the motherboard.","The technician can recover the 24-pin connector from the faulty power supply and attach it to the replacement power supply for connection to the motherboard."]},"A technician needs to install a new power supply in a PC that has one IDE optical drive, one SATA hard drive, and one PCIe graphics adapter that requires additional power. How many unique power connectors will the power supply require in order to connect to these devices?":{"awnsers":["3"],"possibilities":["2","4","5"]},"Which three PC desktop functions are typically provided on the front panel and must be connected to the motherboard? (Choose three.)":{"awnsers":["PC power button","drive activity light","USB connectors"],"possibilities":["network activity light","CPU temperature indicator","audio power button"]},"Which two hardware features would a technician monitor within the BIOS if a computer was suspected of overheating? (Choose two.)":{"awnsers":["CPU clock speed","CPU fan speed"],"possibilities":["motherboard voltage","hard drive speed","Trusted Platform Module"]},"A user has a computer with a single hard drive and a RAID adapter installed. Which additional component is necessary to complete the RAID installation?":{"awnsers":["one or more additional hard drives"],"possibilities":["a USB connection","a floppy disk drive","a DVD drive"]},"A computer technician has recommended a data storage system that combines data striping and parity. The user has a limited budget and is prepared to forego performance to implement this system. Which RAID system would meet these requirements?":{"awnsers":["RAID 5"],"possibilities":["RAID 0","RAID 1","RAID 0+1"]},"A technician opens up a PC to work on it, and finds that it is very dusty inside. What should the technician do?":{"awnsers":["Use a can of compressed air to remove excess dust."],"possibilities":["Ignore the dust, as it does not affect the computer.","Use a lint-free cloth sprayed with a cleaning solution to remove excess dust.","Use a moistened cotton swab to remove excess dust."]},"A user replaced a PC CPU with a faster one, but now the PC displays a BSOD on bootup. What is the problem?":{"awnsers":["The CPU voltage is set too high."],"possibilities":["The CPU multiplier has not been set.","The front side bus is set too low.","The CMOS settings have not been saved on bootup."]},"A computer locks up frequently, and no error message can be seen on screen. The problem occurs every time the user attempts to restart the computer. What is the most likely reason for this problem?":{"awnsers":["The computer is overheating."],"possibilities":["The index service is not running.","The power supply has failed.","A startup file has become corrupted"]},"What are two possible causes of a computer running slowly? (Choose two.)":{"awnsers":["The hard drive is full.","Not enough RAM is installed in the system."],"possibilities":["The hard drive has been partitioned.","The CPU has been overclocked.","The RAM is not compatible with the motherboard."]},"Which type of network consists of several geographically dispersed networks that cover a large area?":{"awnsers":["WAN"],"possibilities":["LAN","PAN","SAN"]},"A network technician is checking a computer to see if the DHCP client is working correctly. The technician issues the ipconfig /all command. Which two parameters should the technician review? (Choose two.)":{"awnsers":["default gateway","subnet mask"],"possibilities":["description","host name","media state"]},"Which protocol automates assignment of IP addresses on a network, and which port number does it use? (Choose two.)":{"awnsers":["DHCP","67"],"possibilities":["DNS","SMB","53","80"]},"A technician is setting up a network in a new room. What is the best device to use to connect the PCs to each other and to the rest of the LAN?":{"awnsers":["switch"],"possibilities":["gateway","firewall","router"]},"Which device converts digital signals to analog signals and vice versa?":{"awnsers":["modem"],"possibilities":["hub","switch","router"]},"Which networking device transmits data to all ports regardless of the destination address?":{"awnsers":["hub"],"possibilities":["router","switch","firewall"]},"Which device will prevent data from flooding out of every port with the exception of broadcast traffic and traffic to unknown destination addresses?":{"awnsers":["switch"],"possibilities":["modem","hub","router"]},"Which two types of connector are used for fiber optic cable? (Choose two.)":{"awnsers":["ST","SC"],"possibilities":["RJ-45","RJ-11","RCA","BNC"]},"What are plenum rated cables used for?":{"awnsers":["for cables that are installed inside the floors and ceilings of buildings"],"possibilities":["for cables that are used between buildings","for cables that are used to connect workstations to wall sockets","for cables that are used to connect computers back-to-back"]},"Which tool is more commonly used to check the wire mapping on a Category 5e UTP cable once it is terminated on both ends?":{"awnsers":["cable tester"],"possibilities":["tone probe","multimeter","osciloscope"]},"Which security mode supports robust encryption, and can be enabled with password authentication (personal) or server authentication (enterprise)?":{"awnsers":["WPA2"],"possibilities":["WEP","WPA","TKIP"]},"What is the expected behavior of an ADSL service?":{"awnsers":["The download rate is faster than the upload rate."],"possibilities":["The upload rate is faster than the download rate.","The download and upload rates are the same.","The user can select the upload and download rates based on need."]},"A customer who travels frequently wants to know which technology is the most suitable for being connected to the corporate network at all times at low cost. Which network technology would a network administrator recommend?":{"awnsers":["cellular"],"possibilities":["satellite","ISDN","microwave"]},"A technician is troubleshooting a PC unable to connect to the network. What command should be issued to check the IP address of the device?":{"awnsers":["ipconfig"],"possibilities":["tracert","ping","nslookup"]},"Because of limited space on a laptop keyboard, some keys have a dual-purpose. What are these keys called?":{"awnsers":["function keys"],"possibilities":["control keys","alternate keys","special purpose keys"]},"On a laptop keyboard, which three functions can typically be accessed through the use of special function keys? (Choose three.)":{"awnsers":["volume settings","wireless functionality","display brightness"],"possibilities":["Windows Start menu","Task Manager","Control Panels"]},"Which three components can a docking station make available to a laptop that a port replicator does not? (Choose three.)":{"awnsers":["additional hard drive","additional optical drive","PCI cards"],"possibilities":["PS/2 ports","USB ports","networking ports"]},"A technician attempts to increase the brightness of a laptop screen by using the function keys but the attempt fails. What could be the problem?":{"awnsers":["The inverter has failed."],"possibilities":["The laptop battery is bad.","The video display driver is corrupt.","The LCD screen has failed."]},"Where is the integrated Wi-Fi antenna typically located in a laptop?":{"awnsers":["above the screen"],"possibilities":["on the keyboard","on the system board","integrated into the wireless card"]},"A technician wants to use Remote Desktop to configure another PC. Which firewall port on the remote PC should be open in order for Remote Desktop to work?":{"awnsers":["3389"],"possibilities":["23","20 and 21","80","115","389"]},"What are the two widths of internal hard drives in laptops? (Choose two.)":{"awnsers":["1.8 inches","2.5 inches"],"possibilities":["3.5 inches","5.25 inches","3.8 inches"]},"Which laptop component is required to be replaced or upgraded by a technician rather than by a computer user?":{"awnsers":["inverter"],"possibilities":["RAM","hard drive","battery"]},"Which two components of a laptop can be replaced by the user? (Choose two.)":{"awnsers":["RAM","battery"],"possibilities":["speakers","keyboard","screen"]},"Which type of storage would be best in a tablet computer that belongs to a small child?":{"awnsers":["SSD"],"possibilities":["PATA","eSATA","SATA"]},"A technician is troubleshooting a network connectivity problem. Pings to the local wireless router are successful but pings to a server on the Internet are unsuccessful. Which CLI command could assist the technician to find the location of the networking problem?":{"awnsers":["tracert"],"possibilities":["ipconfig","msconfig","ipconfig/renew"]},"A technician troubleshooting a network problem has used CLI commands to determine that a computer has not been allocated a correct IP address from the DHCP server. Which command can the technician use to solve this problem?":{"awnsers":["ipconfig/renew"],"possibilities":["ping","ipconfig/release","tracert"]},"What process takes place in a laser printer after the drum is conditioned for the new latent image?":{"awnsers":["exposing"],"possibilities":["charging","developing","fusing","transferring"]},"What type of printer requires the ribbon to be changed when producing faded and light characters?":{"awnsers":["impact"],"possibilities":["inkjet","laser","thermal"]},"Which two methods are used to directly connect mobile devices such as tablets and smartphones to a data network? (Choose two.)":{"awnsers":["cellular communications","Wi-Fi"],"possibilities":["WiMax","Bluetooth","wired Ethernet"]},"For mobile devices, what are two advantages of using flash memory storage technology that is the equivalent of solid state drives? (Choose two.)":{"awnsers":["light weight components","power efficiency"],"possibilities":["ease of upgrading","high capacity","flash memory storage is field-serviceable"]},"Which two mobile device components are field replaceable? (Choose two.)":{"awnsers":["Subscriber Identity Module card","battery"],"possibilities":["touch screen","internal SSD","accelerometer sensors"]},"Which setting must be turned on in order to share a printer in Windows 7?":{"awnsers":["File and Printer Sharing"],"possibilities":["Sharing","Share this Printer","Windows Firewall"]},"What is an advantage of using a printer that is connected to a hardware print server compared with a computer-shared printer?":{"awnsers":["A hardware print server is always available to all users."],"possibilities":["A computer that shares a printer always allows for faster printing of documents.","A computer that shares a printer always prioritizes the printing tasks.","A hardware print server will have more memory to store the print job than a computer will have that shares a printer."]},"A technician wants to allow many computers to print to the same printer, but does not want to affect the performance of the computers. What will the technician do to achieve this?":{"awnsers":["Use a hardware print server."],"possibilities":["Use a software print server.","Use a computer-shared printer.","Install a second printer."]},"A user is reporting that an inkjet printer is printing colors different from what the printer should be printing. The printer has separate cartridges for each color and the user changed the cyan cartridge recently. What is the action that could fix the problem?":{"awnsers":["Perform a printer head cleaning."],"possibilities":["Check for loose printer cables.","Use a different type of paper.","Purchase a maintenance kit."]},"Which two field replaceable units could be found in a laser printer maintenance kit? (Choose two.)":{"awnsers":["fuser assembly","pickup rollers"],"possibilities":["power supply","paper trays","drum","toner cartridge"]},"What is best used to clean the heating element on a thermal printer?":{"awnsers":["isopropyl alcohol"],"possibilities":["mild solvent","soap foam","distilled water"]},"A user notices that there is intermittent wireless connectivity on a laptop that is running a wireless PCI Express Micro card using the wireless 802.11n standard. What should the user do to fix the problem?":{"awnsers":["Move the laptop to a new location."],"possibilities":["Replace the PCI Express Micro card with a Mini-PCIe card.","Replace the PCI Express Micro card with a Mini-PCI card.","Replace the OS on the laptop."]},"A technician connects a new LCD monitor for the first time and finds the display very pixilated. What is a possible solution to this problem?":{"awnsers":["Set the screen to native resolution."],"possibilities":["Change the monitor video connector from DVI to HDMI.","Power cycle the monitor.","Set the screen resolution to VGA."]},"Which wireless encryption method is the least secure?":{"awnsers":["WEP"],"possibilities":["WPA","AES","TKIP"]},"What kind of tool or substance is better to use to remove spilled toner on a laser printer?":{"awnsers":["special vacuum cleaner"],"possibilities":["mild detergent solution","compressed air","regular vacuum cleaner"]},"Which feature will assign a computer an IP address even if there is no working DHCP server in the network?":{"awnsers":["APIPA"],"possibilities":["DNS","ARP","WINS"]},"A user reports that a laser printer is printing shadow images and letters. Which part should the technician replace to correct this problem?":{"awnsers":["drum"],"possibilities":["network cable","pick up roller","fuser"]},"Match the power connector to the device. (Not all options are used.)":{"awnsers":[],"possibilities":[]},"Refer to the exhibit. Match the type of expansion slot to the letter shown in the graphic. (Not all options are used.)":{"awnsers":[],"possibilities":[]},"Refer to the exhibit. Match the letter found in the exhibit with the description. (Not all options are used.)":{"awnsers":[],"possibilities":[]},"Match the connector type to its use. (Not all options are used.)":{"awnsers":[],"possibilities":[]},"Math the port number or numbers to the protocol. (Not all options are used.)":{"awnsers":[],"possibilities":[]}}

A+-Cert-Practice-2.json

{
  "A server administrator needs to set up a new server with disk fault tolerance technology. The administrator decides to deploy RAID 0+1 technology. What is the minimum number of disks needed to deploy the disk array setting?": {
    "awnsers": [
      "4"
    ]
  },
  "A user has detected that one of the virtual machines in a computer is infected with a virus. Which statement about the situation is likely to be true?": {
    "awnsers": [
      "The host operating system is not necessarily infected with a virus."
    ]
  },
  "Which fire protection system would be best for a university computer\/electronics lab?": {
    "awnsers": [
      "a nonwater based fire extinguisher"
    ]
  },
  "Why should a technician avoid opening the casing of a power supply?": {
    "awnsers": [
      "Hazardous levels of electricity may be present inside the power supply."
    ]
  },
  "What is the first step a technician should take when preparing to work on the inside of a computer?": {
    "awnsers": [
      "Disconnect the computer from power."
    ]
  },
  "What tool can be used to find and attempt to fix file structural errors on a hard disk in Windows 7?": {
    "awnsers": [
      "Chkdsk"
    ]
  },
  "A customer asks for a solution to a printer problem that is beyond the knowledge level of the technician. What should the technician do?": {
    "awnsers": [
      "Gather as much information as possible and escalate the problem."
    ]
  },
  "Which statement that is related to running 64-bit software is correct?": {
    "awnsers": [
      "64-bit software requires a 64-bit processor and a 64-bit operating system."
    ]
  },
  "Which statement is correct about installing a 32-bit operating system on a x64 architecture?": {
    "awnsers": [
      "The OS will run correctly."
    ]
  },
  "What action should a technician take before upgrading computers from Vista to Windows 7?": {
    "awnsers": [
      "Run Windows 7 Upgrade Advisor."
    ]
  },
  "What is a possible situation when it might be necessary to boot Windows 7 from a USB device, a CD, or a DVD?": {
    "awnsers": [
      "to repair the system"
    ]
  },
  "What type of partition has the ability to create volumes spanning across more than one disk?": {
    "awnsers": [
      "dynamic"
    ]
  },
  "What type of file system allows the use of files larger than 5 GB and is mostly used on internal hard drives?": {
    "awnsers": [
      "NTFS"
    ]
  },
  "Which user account should be used only to perform system management and not as the account for regular use?": {
    "awnsers": [
      "administrator"
    ]
  },
  "Which type of user account is created automatically during a Windows 8.1 installation?": {
    "awnsers": [
      "Administrator"
    ]
  },
  "A technician is attempting to repair a Windows 7 laptop that has a missing or corrupt OS file that prevents Windows 7 from starting up. The technician reboots the laptop and accesses the WinRE via the F8 key. Which option must the technician choose in the System Recovery menu to locate and fix the missing or corrupt system files?": {
    "awnsers": [
      "Startup Repair"
    ]
  },
  "When would the PXE option be used when repairing a PC?": {
    "awnsers": [
      "The computer needs a replacement operating system."
    ]
  },
  "A user wants to extend a primary partition formatted with the NTFS file system with the unallocated space on the hard disk. What must the user do after the primary partition is extended to make it usable?": {
    "awnsers": [
      "Convert the disk type to dynamic."
    ]
  },
  "A user is viewing the Windows Disk Management utility and notices that one of the disks is marked as Foreign. What does this mean?": {
    "awnsers": [
      "This is a dynamic disk from another PC running Windows."
    ]
  },
  "What are two file attributes in the Windows environment? (Choose two.)": {
    "awnsers": [
      "archive",
      "read-only"
    ]
  },
  "What are two functions of hypervisors? (Choose two.)": {
    "awnsers": [
      "to manage virtual machines",
      "to allocate physical system resources to virtual machines"
    ]
  },
  "Which Windows utility can be used to schedule a regular backup for preventive maintenance?": {
    "awnsers": [
      "Windows Task Scheduler"
    ]
  },
  "Which statement is correct about applying firmware updates?": {
    "awnsers": [
      "Firmware updates are sometimes irreversible."
    ]
  },
  "What is true about restore points?": {
    "awnsers": [
      "Restore points should always be created before making changes to a system."
    ]
  },
  "A user has a computer that is infected with spyware. What should be performed before removing the spyware?": {
    "awnsers": [
      "Disable System Restore."
    ]
  },
  "A technician is troubleshooting a Windows 7 laptop that takes significantly longer than expected when performing a file search. What is the possible cause?": {
    "awnsers": [
      "The index service is not running."
    ]
  },
  "A user reports that a PC is losing files, not opening some files, and is performing slowly. The technician suspects problems with the hard drive. What should be done to protect the data that is on the PC and to determine the source of the problem, without risking total drive failure?": {
    "awnsers": [
      "Back up all important files, then run chkdsk."
    ]
  },
  "A user logs into Active Directory on a workstation and the user home directory does not redirect to a network share on a file server. A technician suspects that the group policy setting is incorrect. Which command can the technician use to verify the group policy settings?": {
    "awnsers": [
      "gpresult"
    ]
  },
  "A company has recently deployed Active Directory and now a workstation cannot connect to a network resource. A technician takes corrective action by modifying group policy settings. Which command should the technician use to make the workstation synchronize with the new settings?": {
    "awnsers": [
      "gpupdate"
    ]
  },
  "A wired network is undergoing several changes that could leave it vulnerable to connection by unauthorized devices while the work is in progress. Which two temporary measures would enable the authorized devices to continue to have network access but prevent unauthorized devices from connecting? (Choose two.)": {
    "awnsers": [
      "Disable DHCP.",
      "Assign static IP addresses to the authorized devices."
    ]
  },
  "Refer to the exhibit. In what situation would a technician use this tab?": {
    "awnsers": [
      "When a laptop is used both at work with DHCP and at home with a static IP address."
    ]
  },
  "On a PC that is running Windows 7 Ultimate, a user sets up a home entertainment system and creates a homegroup. The user then joins two other PCs to the workgroup, one PC running Windows 7 Starter and the other running Windows 7 Home Basic. What else must the user do in order to have the user accounts on the Windows 7 Home Basic and Windows 7 Starter PCs access the shares on the home entertainment system?": {
    "awnsers": [
      "Nothing has to be done. All users accounts on all the PCs will automatically be added to the homegroup."
    ]
  },
  "A user is reporting that a file has been shared specifically with another user on the network, but the other user opens the file and is unable to save it once edited. What is the probable cause?": {
    "awnsers": [
      "The user shared the document with Read permissions."
    ]
  },
  "_empty_": {
    "awnsers": [
      "measured service"
    ]
  },
  "A business organization is configuring security on the mobile devices that are used in the organization. The security policy states that business data on mobile devices should only ever be accessed by employees. Which mobile device security feature can be used to best ensure that business data is rendered completely inaccessible if the device is lost or stolen?": {
    "awnsers": [
      "remote wipe"
    ]
  },
  "An administrative assistant tries to link a Bluetooth keyboard and mouse to a computer. The keyboard does not work, but the mouse works fine. What are two issues that could cause this situation? (Choose two.)": {
    "awnsers": [
      "The keyboard battery is dead.",
      "The keyboard is too far from the computer."
    ]
  },
  "What is needed from Apple and Google in order for individual programmers to develop apps for iOS and Android devices?": {
    "awnsers": [
      "SDK"
    ]
  },
  "Which type of malware is disguised as a legitimate program?": {
    "awnsers": [
      "Trojan"
    ]
  },
  "After complaints from users, a technician identifies that the college web server is running very slowly. A check of the server reveals that there are an unusually large number of TCP requests coming from multiple locations on the Internet. What is the source of the problem?": {
    "awnsers": [
      "A DDoS attack is in progress."
    ]
  },
  "Which security threat hides the resources that it uses from antivirus programs?": {
    "awnsers": [
      "rootkit"
    ]
  },
  "A user receives an email requesting verification of the password that is used to access bank files. What type of security threat is this?": {
    "awnsers": [
      "phishing"
    ]
  },
  "A cleaner attempts to enter a computer lab but is denied entry by the receptionist because there is no scheduled cleaning for that day. What type of attack was just prevented?": {
    "awnsers": [
      "social engineering"
    ]
  },
  "Which two precautions can help prevent social engineering? (Choose two.)": {
    "awnsers": [
      "Always ask for the ID of unknown persons.",
      "Escort all visitors."
    ]
  },
  "A company has replaced five desktop computers in the accounting and finance department with new computers. The plan is to donate the recovered computers in a fully functional state to a not-for-profit community organization. How can the company ensure that sensitive financial data cannot be accessed once the computers are donated?": {
    "awnsers": [
      "Data wipe the hard drives by using specialized software."
    ]
  },
  "Match the task to the Windows Control Panel utility. (Not all options are used.)": {
    "awnsers": [
      
    ]
  }
}

A+-Cert-Practice-2.min.json

{"A server administrator needs to set up a new server with disk fault tolerance technology. The administrator decides to deploy RAID 0+1 technology. What is the minimum number of disks needed to deploy the disk array setting?":{"awnsers":["4"],"possibilities":["2","3","5","6"]},"A user has detected that one of the virtual machines in a computer is infected with a virus. Which statement about the situation is likely to be true?":{"awnsers":["The host operating system is not necessarily infected with a virus."],"possibilities":["The host machine operating system has a bug.","All of the virtual machines running on the host are infected with a virus.","The host machine antivirus program requires an update."]},"Which fire protection system would be best for a university computer/electronics lab?":{"awnsers":["a nonwater based fire extinguisher"],"possibilities":["an overhead sprinkler system","an electronic ion spreader","fire suppressing hazmat blankets and supressors"]},"Why should a technician avoid opening the casing of a power supply?":{"awnsers":["Hazardous levels of electricity may be present inside the power supply."],"possibilities":["Power supplies must always be replaced, not repaired.","Power supplies are very fragile, expensive, and easy to damage.","Only the power supply manufacturer can open the casing of a power supply."]},"What is the first step a technician should take when preparing to work on the inside of a computer?":{"awnsers":["Disconnect the computer from power."],"possibilities":["Remove the power supply.","Disconnect the computer from the network.","Remove external devices such as a mouse."]},"What tool can be used to find and attempt to fix file structural errors on a hard disk in Windows 7?":{"awnsers":["Chkdsk"],"possibilities":["Format","Sfc","Rd"]},"A customer asks for a solution to a printer problem that is beyond the knowledge level of the technician. What should the technician do?":{"awnsers":["Gather as much information as possible and escalate the problem."],"possibilities":["Try to fix the problem anyway.","Tell the customer to call the printer manufacturer to fix the problem.","Ask the customer to call again when another technician can provide a solution to the problem."]},"Which statement that is related to running 64-bit software is correct?":{"awnsers":["64-bit software requires a 64-bit processor and a 64-bit operating system."],"possibilities":["64-bit software requires a 64-bit processor but can run on a 32-bit operating system.","64-bit software can run on a 32-bit processor but requires a 64-bit operating system.","64-bit software can run on a 32-bit processor using a 32-bit operating system but the software performance will be slower."]},"Which statement is correct about installing a 32-bit operating system on a x64 architecture?":{"awnsers":["The OS will run correctly."],"possibilities":["The OS will always make use of all the RAM available.","The OS can address more than 128 GB of memory.","This combination will provide better security."]},"What action should a technician take before upgrading computers from Vista to Windows 7?":{"awnsers":["Run Windows 7 Upgrade Advisor."],"possibilities":["Run Vista Upgrade Analyzer.","Uninstall all programs.","Upgrade the video card."]},"What is a possible situation when it might be necessary to boot Windows 7 from a USB device, a CD, or a DVD?":{"awnsers":["to repair the system"],"possibilities":["to disable background services","to delete registry keys","to partition the hard drive"]},"What type of partition has the ability to create volumes spanning across more than one disk?":{"awnsers":["dynamic"],"possibilities":["primary","active","extended"]},"What type of file system allows the use of files larger than 5 GB and is mostly used on internal hard drives?":{"awnsers":["NTFS"],"possibilities":["FAT32","FAT64","CDFS","exFAT"]},"Which user account should be used only to perform system management and not as the account for regular use?":{"awnsers":["administrator"],"possibilities":["guest","standard user","power user"]},"Which type of user account is created automatically during a Windows 8.1 installation?":{"awnsers":["Administrator"],"possibilities":["Guest","Remote Desktop user","Standard user"]},"A technician is attempting to repair a Windows 7 laptop that has a missing or corrupt OS file that prevents Windows 7 from starting up. The technician reboots the laptop and accesses the WinRE via the F8 key. Which option must the technician choose in the System Recovery menu to locate and fix the missing or corrupt system files?":{"awnsers":["Startup Repair"],"possibilities":["System Restore","System Image Recovery","Windows Memory Diagnostic"]},"When would the PXE option be used when repairing a PC?":{"awnsers":["The computer needs a replacement operating system."],"possibilities":["The display cannot be seen clearly.","There is no response from the mouse or keyboard.","A newly installed application caused the system to perform erratically."]},"A user wants to extend a primary partition formatted with the NTFS file system with the unallocated space on the hard disk. What must the user do after the primary partition is extended to make it usable?":{"awnsers":["Convert the disk type to dynamic."],"possibilities":["Ensure that the disk type is basic.","Format the disk with the FAT64 file system.","Partition the new space as a basic disk."]},"A user is viewing the Windows Disk Management utility and notices that one of the disks is marked as Foreign. What does this mean?":{"awnsers":["This is a dynamic disk from another PC running Windows."],"possibilities":["This is a basic disk that has just been converted to a dynamic disk.","This is a dynamic disk whose partition has been deleted.","This is a disk that does not contain a valid signature."]},"What are two file attributes in the Windows environment? (Choose two.)":{"awnsers":["archive","read-only"],"possibilities":["details","security","general"]},"What are two functions of hypervisors? (Choose two.)":{"awnsers":["to manage virtual machines","to allocate physical system resources to virtual machines"],"possibilities":["to partition the hard drive to run virtual machines","to protect the host from malware infection from the virtual machines","to share the antivirus software across the virtual machines"]},"Which Windows utility can be used to schedule a regular backup for preventive maintenance?":{"awnsers":["Windows Task Scheduler"],"possibilities":["Windows Task Manager","Disk Cleanup","System Restore"]},"Which statement is correct about applying firmware updates?":{"awnsers":["Firmware updates are sometimes irreversible."],"possibilities":["It is possible to use the Roll Back feature to reverse the change.","The firmware updates can be installed automatically using the Windows Service Pack utility.","Firmware updates should not be included as part of the preventive maintenance program."]},"What is true about restore points?":{"awnsers":["Restore points should always be created before making changes to a system."],"possibilities":["Once System Restore is used to restore a system, the change is irreversible.","Restore points back up personal data files.","Restore points recover corrupted or deleted data files."]},"A user has a computer that is infected with spyware. What should be performed before removing the spyware?":{"awnsers":["Disable System Restore."],"possibilities":["Run Windows Update.","Run a disk defragmentation.","Create a full backup."]},"A technician is troubleshooting a Windows 7 laptop that takes significantly longer than expected when performing a file search. What is the possible cause?":{"awnsers":["The index service is not running."],"possibilities":["The file system is corrupt.","The disk type is basic.","The disk type is dynamic.","The file permissions are not set."]},"A user reports that a PC is losing files, not opening some files, and is performing slowly. The technician suspects problems with the hard drive. What should be done to protect the data that is on the PC and to determine the source of the problem, without risking total drive failure?":{"awnsers":["Back up all important files, then run chkdsk."],"possibilities":["Run the format command, then replace the hard drive.","Run chkdsk, then run format.","Back up all important files, then replace the hard drive.","Run chkdsk, then back up all important files."]},"A user logs into Active Directory on a workstation and the user home directory does not redirect to a network share on a file server. A technician suspects that the group policy setting is incorrect. Which command can the technician use to verify the group policy settings?":{"awnsers":["gpresult"],"possibilities":["rstrui","runas","tasklist","gpupdate"]},"A company has recently deployed Active Directory and now a workstation cannot connect to a network resource. A technician takes corrective action by modifying group policy settings. Which command should the technician use to make the workstation synchronize with the new settings?":{"awnsers":["gpupdate"],"possibilities":["runas","rstrui","tasklist","gpresult"]},"A wired network is undergoing several changes that could leave it vulnerable to connection by unauthorized devices while the work is in progress. Which two temporary measures would enable the authorized devices to continue to have network access but prevent unauthorized devices from connecting? (Choose two.)":{"awnsers":["Disable DHCP.","Assign static IP addresses to the authorized devices."],"possibilities":["Disable DNS.","Disable SSID broadcast.","Subnet the network."]},"Refer to the exhibit. In what situation would a technician use this tab?":{"awnsers":["When a laptop is used both at work with DHCP and at home with a static IP address."],"possibilities":["When the device will not be using the Internet.","When a device is behind a firewall and software is being used that needs access to a remote network.","When the computer will be using a VPN connection and accessing the Internet while connected through the VPN."]},"On a PC that is running Windows 7 Ultimate, a user sets up a home entertainment system and creates a homegroup. The user then joins two other PCs to the workgroup, one PC running Windows 7 Starter and the other running Windows 7 Home Basic. What else must the user do in order to have the user accounts on the Windows 7 Home Basic and Windows 7 Starter PCs access the shares on the home entertainment system?":{"awnsers":["Nothing has to be done. All users accounts on all the PCs will automatically be added to the homegroup."],"possibilities":["Users have to be added to the user accounts on the home entertainment PC.","Users on the PC that is running Windows Starter cannot join the homegroup.","Users on the PC that is running Windows Home Basic will have to be manually added to the homegroup.","User accounts on all three PCs have to be added to the homegroup."]},"A user is reporting that a file has been shared specifically with another user on the network, but the other user opens the file and is unable to save it once edited. What is the probable cause?":{"awnsers":["The user shared the document with Read permissions."],"possibilities":["The user forgot to share the parent folder.","The file has the Archive attribute enabled.","The file has been deleted."]},"Which character of the Cloud model provides easy monitoring, controlling, reporting, and billing for both the provider and customers?":{"awnsers":["measured service"],"possibilities":["rapid elasticity","resource pooling","broad network access","on-demand self-service"]},"A business organization is configuring security on the mobile devices that are used in the organization. The security policy states that business data on mobile devices should only ever be accessed by employees. Which mobile device security feature can be used to best ensure that business data is rendered completely inaccessible if the device is lost or stolen?":{"awnsers":["remote wipe"],"possibilities":["remote lock","passcode lock","sandbox"]},"An administrative assistant tries to link a Bluetooth keyboard and mouse to a computer. The keyboard does not work, but the mouse works fine. What are two issues that could cause this situation? (Choose two.)":{"awnsers":["The keyboard battery is dead.","The keyboard is too far from the computer."],"possibilities":["Wi-Fi is turned off.","Bluetooth is turned off.","The Num Lock key has been inadvertently pressed."]},"What is needed from Apple and Google in order for individual programmers to develop apps for iOS and Android devices?":{"awnsers":["SDK"],"possibilities":["SLA","firmware","iOS or Android device"]},"Which type of malware is disguised as a legitimate program?":{"awnsers":["Trojan"],"possibilities":["adware","worm","spyware"]},"After complaints from users, a technician identifies that the college web server is running very slowly. A check of the server reveals that there are an unusually large number of TCP requests coming from multiple locations on the Internet. What is the source of the problem?":{"awnsers":["A DDoS attack is in progress."],"possibilities":["The server is infected with a virus.","There is insufficient bandwidth to connect to the server.","There is a replay attack in progress."]},"Which security threat hides the resources that it uses from antivirus programs?":{"awnsers":["rootkit"],"possibilities":["worm","Trojan","spyware"]},"A user receives an email requesting verification of the password that is used to access bank files. What type of security threat is this?":{"awnsers":["phishing"],"possibilities":["virus","social engineering","malware"]},"A cleaner attempts to enter a computer lab but is denied entry by the receptionist because there is no scheduled cleaning for that day. What type of attack was just prevented?":{"awnsers":["social engineering"],"possibilities":["Trojan","shoulder surfing","war driving","phishing"]},"Which two precautions can help prevent social engineering? (Choose two.)":{"awnsers":["Always ask for the ID of unknown persons.","Escort all visitors."],"possibilities":["Keep your password securely under your keyboard.","Do not allow any customers into the workplace.","Always require a user name and password to be configured."]},"A company has replaced five desktop computers in the accounting and finance department with new computers. The plan is to donate the recovered computers in a fully functional state to a not-for-profit community organization. How can the company ensure that sensitive financial data cannot be accessed once the computers are donated?":{"awnsers":["Data wipe the hard drives by using specialized software."],"possibilities":["Perform a high-level format on the hard drives.","Drill holes through the hard drive platters.","Delete all the files and directories on the hard drives."]},"Match the task to the Windows Control Panel utility. (Not all options are used.)":{"awnsers":[],"possibilities":[]}}

awnser.js

/**
 *
 * @author Sören Uhrbach
 *
 */
function awnserQuestion() {
  const $question = jQuery('.question:not(.hidden) .ai-stem');
  const $awnsers = $question.parents('tbody').first().children().filter(i => i !== 0);

  const $children = $question.children();
  
  $children.remove();
  
  const question = questions[$question.text()];

  if(question) {

    jQuery.each($awnsers, function() {
      
      const $this = jQuery(this);
      
      const $input = $this.find('input');
      const $awnser = $this.find('label');
      
      const awnser = $awnser.text();

      $input.prop('checked', question.awnsers.indexOf(awnser) > -1);
     
    });
    
    return;
  }
  
  alert('question not found');
}

jQuery(document).keydown(e => {
  
  if(e.which == 16) awnserQuestion();
  
});

chapter1.json

{
  "What are two factors that must be considered when choosing a computer case? (Choose two.)": {
    "awnsers": [
      "the number of internal drive locations",
      "the size of the motherboard and the power supply"
    ]
  },
  "A technician looks at a motherboard and sees a 24-pin connector. What component would connect to the motherboard through the use of this 24-pin connector?": {
    "awnsers": [
      "power supply"
    ]
  },
  "What electrical unit refers to the number of electrons moving through a circuit per second?": {
    "awnsers": [
      "current"
    ]
  },
  "What characteristic of electricity is expressed in watts?": {
    "awnsers": [
      "the work required to move electrons through a circuit multiplied by the number of electrons flowing through a circuit per second"
    ]
  },
  "Which type of memory is primarily used as cache memory?": {
    "awnsers": [
      "SRAM"
    ]
  },
  "Refer to the exhibit. Which type of adapter is shown?": {
    "awnsers": [
      "network interface"
    ]
  },
  "Which component controls the communications and interactions between the CPU and other components on the motherboard?": {
    "awnsers": [
      "chipset"
    ]
  },
  "Which two activities are normally controlled by the Northbridge part of the chipset? (Choose two.)": {
    "awnsers": [
      "access to the RAM",
      "access to the video card"
    ]
  },
  "Which unit of measurement is used to indicate the hard drive speed?": {
    "awnsers": [
      "revolutions per minute"
    ]
  },
  "Which type of interface was originally developed for high-definition televisions and is also popular to use with computers to connect audio and video devices?": {
    "awnsers": [
      "HDMI"
    ]
  },
  "Which two devices are considered input devices? (Choose two.)": {
    "awnsers": [
      "biometric authentication device",
      "digital camera"
    ]
  },
  "What is indicated by the contrast ratio of a monitor?": {
    "awnsers": [
      "the difference in the intensity of light between the brightest white and darkest black that can be displayed"
    ]
  },
  "What type of connector can be used to connect an internal hard drive to the motherboard?": {
    "awnsers": [
      "SATA"
    ]
  },
  "Which two factors must be considered when replacing old RAM modules in a PC? (Choose two.)": {
    "awnsers": [
      "The new RAM must be compatible with the motherboard.",
      "The speed of the new RAM must be supported by the chipset."
    ]
  },
  "Which term is used to define the wires on a motherboard that move data from one part of a computer to another?": {
    "awnsers": [
      "bus"
    ]
  },
  "When a new PC is being built, which component has the most influence when selecting the case and power supply?": {
    "awnsers": [
      "motherboard"
    ]
  },
  "What is the function of the power supply?": {
    "awnsers": [
      "to convert AC power into a lower voltage DC power"
    ]
  },
  "Which two considerations would be of the greatest importance when building a workstation that will run multiple virtual machines? (Choose two.)": {
    "awnsers": [
      "amount of RAM",
      "number of CPU cores"
    ]
  },
  "A user playing a game on a gaming PC with a standard EIDE 5400 RPM hard drive finds the performance unsatisfactory. Which hard drive upgrade would improve performance while providing more reliability and more energy efficiency?": {
    "awnsers": [
      "an SSD"
    ]
  },
  "What three components should be included in a computer that is used to create TV commercials and music videos? (Choose three.)": {
    "awnsers": [
      "specialized video card",
      "large and fast hard drives",
      "specialized audio card"
    ]
  },
  "What are two hardware requirements for computers that will be used to run multiple virtual machines? (Choose two.)": {
    "awnsers": [
      "large amounts of RAM",
      "a multicore CPU"
    ]
  },
  "Which memory technology allows two memory modules to be accessed at the same time?": {
    "awnsers": [
      "dual channel"
    ]
  },
  "Which security feature in modern CPUs protects memory areas that contain part of the operating system from malware attacks?": {
    "awnsers": [
      "execute disable bit"
    ]
  },
  "Drag the description on left to its RAID level on the right.": {
    "awnsers": [
      
    ]
  },
  "Match the ports or cables with their descriptions. (Not all options are used.)": {
    "awnsers": [
      
    ]
  }
}

chapter1.min.json

{"What are two factors that must be considered when choosing a computer case? (Choose two.)":{"awnsers":["the number of internal drive locations","the size of the motherboard and the power supply"],"possibilities":["the size of the monitor","the speed of the memory","the number of LED indicators at the front of the case"]},"A technician looks at a motherboard and sees a 24-pin connector. What component would connect to the motherboard through the use of this 24-pin connector?":{"awnsers":["power supply"],"possibilities":["video card","PATA optical drive","SATA drive","floppy drive"]},"What electrical unit refers to the number of electrons moving through a circuit per second?":{"awnsers":["current"],"possibilities":["voltage","resistance","power"]},"What characteristic of electricity is expressed in watts?":{"awnsers":["the work required to move electrons through a circuit multiplied by the number of electrons flowing through a circuit per second"],"possibilities":["the amount of work required to move electrons through a circuit","the resistance to the flow of current in a circuit","the amount of electrons flowing through a circuit per second"]},"Which type of memory is primarily used as cache memory?":{"awnsers":["SRAM"],"possibilities":["DRAM","RAM","ROM"]},"Refer to the exhibit. Which type of adapter is shown?":{"awnsers":["network interface"],"possibilities":["sound","RAID","video"]},"Which component controls the communications and interactions between the CPU and other components on the motherboard?":{"awnsers":["chipset"],"possibilities":["RAM","BIOS","CMOS"]},"Which two activities are normally controlled by the Northbridge part of the chipset? (Choose two.)":{"awnsers":["access to the RAM","access to the video card"],"possibilities":["communication between the CPU and the I/O ports","communication between the CPU and the hard drive","communication between the CPU and the sound card"]},"Which unit of measurement is used to indicate the hard drive speed?":{"awnsers":["revolutions per minute"],"possibilities":["gigabytes","pages per minute","clusters per minute"]},"Which type of interface was originally developed for high-definition televisions and is also popular to use with computers to connect audio and video devices?":{"awnsers":["HDMI"],"possibilities":["FireWire","DVI","USB","VGA"]},"Which two devices are considered input devices? (Choose two.)":{"awnsers":["biometric authentication device","digital camera"],"possibilities":["printer","projector","speakers"]},"What is indicated by the contrast ratio of a monitor?":{"awnsers":["the difference in the intensity of light between the brightest white and darkest black that can be displayed"],"possibilities":["how often the picture image is refreshed","the total number of pixels that make up the picture","the ratio of the horizontal and vertical viewing areas of the monitor"]},"What type of connector can be used to connect an internal hard drive to the motherboard?":{"awnsers":["SATA"],"possibilities":["USB","eSATA","Thunderbolt"]},"Which two factors must be considered when replacing old RAM modules in a PC? (Choose two.)":{"awnsers":["The new RAM must be compatible with the motherboard.","The speed of the new RAM must be supported by the chipset."],"possibilities":["The new RAM must be compatible with BIOS or UEFI.","The power supply must provide the voltage that is requred by the new RAM.","The new RAM must match the old RAM in terms of capacity and speed."]},"Which term is used to define the wires on a motherboard that move data from one part of a computer to another?":{"awnsers":["bus"],"possibilities":["I/O card","bridge","chipset"]},"When a new PC is being built, which component has the most influence when selecting the case and power supply?":{"awnsers":["motherboard"],"possibilities":["video card","sound card","RAM module","hard disk type"]},"What is the function of the power supply?":{"awnsers":["to convert AC power into a lower voltage DC power"],"possibilities":["to convert AC power into a higher voltage DC power","to convert DC power into a lower voltage AC power","to convert DC power into a higher voltage AC power"]},"Which two considerations would be of the greatest importance when building a workstation that will run multiple virtual machines? (Choose two.)":{"awnsers":["amount of RAM","number of CPU cores"],"possibilities":["water cooling","powerful video card","high-end sound card"]},"A user playing a game on a gaming PC with a standard EIDE 5400 RPM hard drive finds the performance unsatisfactory. Which hard drive upgrade would improve performance while providing more reliability and more energy efficiency?":{"awnsers":["an SSD"],"possibilities":["a 7200 RPM EIDE hard drive","a 7200 RPM SATA hard drive","a 10,000 RPM SATA hard drive"]},"What three components should be included in a computer that is used to create TV commercials and music videos? (Choose three.)":{"awnsers":["specialized video card","large and fast hard drives","specialized audio card"],"possibilities":["extra DIN-6 ports","extra PS/2 ports","VGA adaptors"]},"What are two hardware requirements for computers that will be used to run multiple virtual machines? (Choose two.)":{"awnsers":["large amounts of RAM","a multicore CPU"],"possibilities":["a high resolution video card","a high speed wireless adapter","multiple monitors"]},"Which memory technology allows two memory modules to be accessed at the same time?":{"awnsers":["dual channel"],"possibilities":["double-sided","SRAM","ECC"]},"Which security feature in modern CPUs protects memory areas that contain part of the operating system from malware attacks?":{"awnsers":["execute disable bit"],"possibilities":["encryption","TPM","LoJack"]},"Drag the description on left to its RAID level on the right.":{"awnsers":[],"possibilities":[]},"Match the ports or cables with their descriptions. (Not all options are used.)":{"awnsers":[],"possibilities":[]}}

chapter10.json

{
  "What are two ways that iOS differs from Android? (Choose two.)": {
    "awnsers": [
      "iOS has a physical Home button, but Android uses navigation icons.",
      "In iOS, the icon for an app represents the app itself. Deleting the icon in iOS deletes the app. In Android, the icon on the Home screen is a shortcut to the app."
    ]
  },
  "What is a good source for safely downloading Android apps?": {
    "awnsers": [
      "Google Play"
    ]
  },
  "Refer to the exhibit. What two statements are true about the operating system screen shown? (Choose two.)": {
    "awnsers": [
      "The area that is highlighted contains navigation icons.",
      "This is an Android screen."
    ]
  },
  "A small number has appeared on one of the apps on a user\u2019s iOS home screen. What does this mean?": {
    "awnsers": [
      "It is an alert badge that indicates the number of items requiring attention for that app."
    ]
  },
  "What represents apps in the Windows Phone interface?": {
    "awnsers": [
      "tiles"
    ]
  },
  "What is the name of the Windows Phone 8.1 digital, or virtual, assistant?": {
    "awnsers": [
      "Cortana"
    ]
  },
  "What is Wi-Fi calling?": {
    "awnsers": [
      "a way to make mobile phone calls over a wireless data network"
    ]
  },
  "What is a benefit of the WEA system?": {
    "awnsers": [
      "It can save lives by sending emergency text messages to mobile phones."
    ]
  },
  "What are two purposes of the passcode lock feature on mobile devices? (Choose two.)": {
    "awnsers": [
      "to help prevent theft of private information",
      "to prevent unauthorized use of the device"
    ]
  },
  "Which two conditions must be met for mobile device security measures such as remote lock and remote wipe to function? (Choose two.)": {
    "awnsers": [
      "The device must be powered on.",
      "The device must be connected to a network."
    ]
  },
  "Which two location data sources can locator apps use to determine the position of a mobile device? (Choose two.)": {
    "awnsers": [
      "cellular towers",
      "WiFi hotspots"
    ]
  },
  "What are two potential user benefits of rooting or jailbreaking a mobile device? (Choose two.)": {
    "awnsers": [
      "The user interface can be extensively customized.",
      "The operating system can be fine-tuned to improve the speed of the device."
    ]
  },
  "Which statement is true about wireless connectivity on an Android mobile device?": {
    "awnsers": [
      "When the device roams out of the range of any Wi-Fi networks, it can connect to the cellular data network if this feature is enabled."
    ]
  },
  "In the context of mobile devices, what does the term tethering involve?": {
    "awnsers": [
      "connecting a mobile device to another mobile device or computer to share a network connection"
    ]
  },
  "Which statement is true about industry standards for cellular networks?": {
    "awnsers": [
      "Cell phones that use a single standard can often only be used in specific geographic areas."
    ]
  },
  "What will allow someone to use a cell phone for entertainment without connecting to any networks?": {
    "awnsers": [
      "Airplane Mode"
    ]
  },
  "What technology enables a cell phone to be used as a hands-free device?": {
    "awnsers": [
      "Bluetooth"
    ]
  },
  "A technician is configuring email on a mobile device. The user wants to be able to keep the original email on the server, organize it into folders, and synchronize the folders between the mobile device and the server. Which email protocol should the technician use?": {
    "awnsers": [
      "IMAP"
    ]
  },
  "What is the code name used for the OS X 10.10 operating system?": {
    "awnsers": [
      "Yosemite"
    ]
  },
  "What is a purpose of the boot manager program?": {
    "awnsers": [
      "It allows the user to select the OS to use to boot the device."
    ]
  },
  "What is the purpose of signature files used to secure mobile devices and operating systems?": {
    "awnsers": [
      "They contain sample code from known viruses and malware that is used by security software to identify malicious software."
    ]
  },
  "A file called new_resume has the following file permissions: rw-r-x\u2013x What two facts can be determined from these permissions? (Choose two.)": {
    "awnsers": [
      "Members of the group have read and execute access to the file.",
      "The user is able to read and modify the file."
    ]
  },
  "What is the result of doing a factory reset on a mobile device?": {
    "awnsers": [
      "All user data and settings will be deleted."
    ]
  },
  "What tool can be used on a mobile device to display available cellular networks, location of networks, and signal strength?": {
    "awnsers": [
      "cell tower analyzer"
    ]
  },
  "An administrator is re-imaging a large number of Mac OS X machines. What built-in tool or command can be used to remotely boot the computers?": {
    "awnsers": [
      "Netboot"
    ]
  },
  "What tool or command is used in the Mac OS X to navigate the file system?": {
    "awnsers": [
      "Finder"
    ]
  },
  "What command is used to open a text editor in Unix-like systems?": {
    "awnsers": [
      "vi"
    ]
  },
  "Fill in the blank.\nBoth Linux and OS X devices have a service called \u00a0cron \u00a0 \u00a0 that runs in the background and is responsible for executing scheduled tasks.": {
    "awnsers": [
      
    ]
  }
}

chapter10.min.json

{"What are two ways that iOS differs from Android? (Choose two.)":{"awnsers":["iOS has a physical Home button, but Android uses navigation icons.","In iOS, the icon for an app represents the app itself. Deleting the icon in iOS deletes the app. In Android, the icon on the Home screen is a shortcut to the app."],"possibilities":["iOS uses an All Apps button whereas Android uses a Home button.","In iOS, apps can only appear on screens, whereas in Android, apps can appear on screens and in folders.","In iOS, folders are created by dragging one app on top of another app, but in Android folders must be created from the home screen menu."]},"What is a good source for safely downloading Android apps?":{"awnsers":["Google Play"],"possibilities":["iTunes","freeware sites","the Apple App Store"]},"Refer to the exhibit. What two statements are true about the operating system screen shown? (Choose two.)":{"awnsers":["The area that is highlighted contains navigation icons.","This is an Android screen."],"possibilities":["The area that is highlighted displays background processes and indicators.","The area that is highlighted contains the system icons.","This is an iOS screen.","This is a Windows Phone screen."]},"A small number has appeared on one of the apps on a user’s iOS home screen. What does this mean?":{"awnsers":["It is an alert badge that indicates the number of items requiring attention for that app."],"possibilities":["It indicates the number of instances of the app that are running on the device.","It indicates how frequently the app has been used within a period of time.","It indicates the number of items in the app folder."]},"What represents apps in the Windows Phone interface?":{"awnsers":["tiles"],"possibilities":["buttons","icons","widgets"]},"What is the name of the Windows Phone 8.1 digital, or virtual, assistant?":{"awnsers":["Cortana"],"possibilities":["Bing","Nova Launcher","Spotlight"]},"What is Wi-Fi calling?":{"awnsers":["a way to make mobile phone calls over a wireless data network"],"possibilities":["a method used to push apps to smartphones","a convenient way to securely and digitally make payments with mobile devices","a government emergency alert service for smartphones","a method for sharing data between two mobile devices"]},"What is a benefit of the WEA system?":{"awnsers":["It can save lives by sending emergency text messages to mobile phones."],"possibilities":["It can simplify commerce by allowing payments to be made from a mobile phone.","It is a method of securing a mobile device that has been lost or stolen.","It allows a user to search for resources that are located near the current location."]},"What are two purposes of the passcode lock feature on mobile devices? (Choose two.)":{"awnsers":["to help prevent theft of private information","to prevent unauthorized use of the device"],"possibilities":["to erase all personal data from the device","to return the device to the default factory state","to restore and re-synchronize the device","to remotely lock the device if it is stolen"]},"Which two conditions must be met for mobile device security measures such as remote lock and remote wipe to function? (Choose two.)":{"awnsers":["The device must be powered on.","The device must be connected to a network."],"possibilities":["The passcode must be disabled.","The GPS locator must be enabled.","Sandboxing must be enabled."]},"Which two location data sources can locator apps use to determine the position of a mobile device? (Choose two.)":{"awnsers":["cellular towers","WiFi hotspots"],"possibilities":["the sandbox","remote lock","an app source"]},"What are two potential user benefits of rooting or jailbreaking a mobile device? (Choose two.)":{"awnsers":["The user interface can be extensively customized.","The operating system can be fine-tuned to improve the speed of the device."],"possibilities":["The root directory of the device is blocked.","The operation of the carrier cellular network may be affected.","A custom OS may reduce sandboxing features."]},"Which statement is true about wireless connectivity on an Android mobile device?":{"awnsers":["When the device roams out of the range of any Wi-Fi networks, it can connect to the cellular data network if this feature is enabled."],"possibilities":["If the network SSID is not being broadcast, the device will not be able to connect to the network.","If a Wi-Fi network is secured with a password, the network must be manually configured on the device.","The Android OS does not support wireless connectivity that uses WPA2 security."]},"In the context of mobile devices, what does the term tethering involve?":{"awnsers":["connecting a mobile device to another mobile device or computer to share a network connection"],"possibilities":["connecting a mobile device to a hands-free headset","connecting a mobile device to a 4G cellular network","connecting a mobile device to a USB port on a computer in order to charge the mobile device"]},"Which statement is true about industry standards for cellular networks?":{"awnsers":["Cell phones that use a single standard can often only be used in specific geographic areas."],"possibilities":["Cellular standards have made it more difficult and expensive to make calls to people that are on a different network.","First generation cellular standards are mostly digital standards.","Third generation cellular standards require a maximum of 1 Gb/s for devices moving slowly, such as when a user has a mobile device and is walking."]},"What will allow someone to use a cell phone for entertainment without connecting to any networks?":{"awnsers":["Airplane Mode"],"possibilities":["a hotspot","Bluetooth","4G","WiMax"]},"What technology enables a cell phone to be used as a hands-free device?":{"awnsers":["Bluetooth"],"possibilities":["Wi-Fi","4G","Yosemite"]},"A technician is configuring email on a mobile device. The user wants to be able to keep the original email on the server, organize it into folders, and synchronize the folders between the mobile device and the server. Which email protocol should the technician use?":{"awnsers":["IMAP"],"possibilities":["POP3","MIME","SMTP"]},"What is the code name used for the OS X 10.10 operating system?":{"awnsers":["Yosemite"],"possibilities":["Ubuntu","Lollipop","Aqua","Unity"]},"What is a purpose of the boot manager program?":{"awnsers":["It allows the user to select the OS to use to boot the device."],"possibilities":["It manages antivirus signature files, encryption keys, and certificates when a device boots.","It automates the POST and checks the disk for bad sectors during a boot.","It checks the validity of hardware and software on the device after a factory reset.","It allows the user to determine which apps are automatically opened during the boot process."]},"What is the purpose of signature files used to secure mobile devices and operating systems?":{"awnsers":["They contain sample code from known viruses and malware that is used by security software to identify malicious software."],"possibilities":["They contain a record of historical and pending firmware and software updates.","They contain a list of all user passwords.","They contain a log of digital certificates and encryption keys associated with the user."]},"A file called new_resume has the following file permissions: rw-r-x–x What two facts can be determined from these permissions? (Choose two.)":{"awnsers":["Members of the group have read and execute access to the file.","The user is able to read and modify the file."],"possibilities":["The user has full access to the file.","Other people have read and execute access to the file.","Group members are able to modify the file.","Other people have no access to the file."]},"What is the result of doing a factory reset on a mobile device?":{"awnsers":["All user data and settings will be deleted."],"possibilities":["The operating system will be updated with the most recent updates and patches.","The operating system will be deleted and all user data is transferred to the Cloud.","A complete backup of the device is done and all viruses and malware are removed."]},"What tool can be used on a mobile device to display available cellular networks, location of networks, and signal strength?":{"awnsers":["cell tower analyzer"],"possibilities":["Wi-Fi analyzer","loopback adapter","toner generator and probe"]},"An administrator is re-imaging a large number of Mac OS X machines. What built-in tool or command can be used to remotely boot the computers?":{"awnsers":["Netboot"],"possibilities":["mstsc","Time Machine","Finder"]},"What tool or command is used in the Mac OS X to navigate the file system?":{"awnsers":["Finder"],"possibilities":["File Explorer","Task Manager","mstsc"]},"What command is used to open a text editor in Unix-like systems?":{"awnsers":["vi"],"possibilities":["grep","ifconfig","ls"]},"Fill in the blank.\nBoth Linux and OS X devices have a service called  cron     that runs in the background and is responsible for executing scheduled tasks.":{"awnsers":[],"possibilities":[]}}

chapter11.json

{
  "Which factor affects the speed of an inkjet printer?": {
    "awnsers": [
      "the desired quality of the image"
    ]
  },
  "What are two cables that are used to connect a computer to a printer? (Choose two.)": {
    "awnsers": [
      "serial",
      "FireWire"
    ]
  },
  "What type of connection would be used to connect a printer directly to the network?": {
    "awnsers": [
      "Ethernet"
    ]
  },
  "What is a characteristic of thermal inkjet nozzles?": {
    "awnsers": [
      "The heat creates a bubble of steam in the chamber."
    ]
  },
  "In laser printing, what is the name of the process of applying toner to the latent image on the drum?": {
    "awnsers": [
      "developing"
    ]
  },
  "What mechanism is used in a laser printer to permanently fuse the toner to the paper?": {
    "awnsers": [
      "heat"
    ]
  },
  "Which statement describes a printer driver?": {
    "awnsers": [
      "It is software that converts a document into the format that a printer can understand."
    ]
  },
  "A technician is installing a printer that will be directly connected to a computer. Why does the technician not connect the printer initially during the installation process?": {
    "awnsers": [
      "The printer driver might need to be installed first before the printer is connected."
    ]
  },
  "A Windows 7 computer has several printers configured in the Control Panel Devices and Printers window. Which printer will the computer choose to be the first option for printing?": {
    "awnsers": [
      "the printer that is set as the default printer"
    ]
  },
  "What is a characteristic of global and per-document options in print settings?": {
    "awnsers": [
      "Per-document options override global options."
    ]
  },
  "A user discovers that an inkjet color printer is printing different colors from those that are shown on the screen. What can be done to solve this problem?": {
    "awnsers": [
      "Calibrate the printer."
    ]
  },
  "The users on a LAN are reporting that computers respond slowly whenever high resolution photographs are being printed on the color laser printer. What would be the cause of this problem?": {
    "awnsers": [
      "The printer does not have enough memory to buffer an entire photograph."
    ]
  },
  "What is the purpose of the Additional Drivers button in the Sharing tab of the Printer Properties?": {
    "awnsers": [
      "to add additional drivers for other operating systems"
    ]
  },
  "What are two methods to connect to a printer wirelessly? (Choose two.)": {
    "awnsers": [
      "IEEE 802.11 standards",
      "Bluetooth"
    ]
  },
  "In Windows 8, what must be configured to enable one user to share a USB-connected printer with another user on the same network?": {
    "awnsers": [
      "File and printer sharing"
    ]
  },
  "Which type of print server provides the most functions and capabilities?": {
    "awnsers": [
      "a dedicated PC print server"
    ]
  },
  "What are two functions of a print server? (Choose two.)": {
    "awnsers": [
      "provide print resources to all connected client computers",
      "store print jobs in a queue until the printer is ready"
    ]
  },
  "Which action supports an effective printer preventive maintenance program?": {
    "awnsers": [
      "Reset the printer page counters if available."
    ]
  },
  "How can the life of a thermal printer be extended?": {
    "awnsers": [
      "Clean the heating element regularly with isopropyl alcohol."
    ]
  },
  "After applying a solution to a printer problem, a technician restarts the printer and prints a test page. Which step of the troubleshooting process is the technician applying?": {
    "awnsers": [
      "verifying the solution and system functionality"
    ]
  },
  "A technician recorded that a new fuser roller unit was installed in a laser printer to solve a printing problem. Which step in the troubleshooting process did the technician just perform?": {
    "awnsers": [
      "documenting findings, actions, and outcomes"
    ]
  },
  "What are two probable causes for printer paper jams?": {
    "awnsers": [
      "high humidity",
      "the wrong type of paper"
    ]
  },
  "What corrective action should be taken if a printer is printing faded images?": {
    "awnsers": [
      "replace the toner cartridge"
    ]
  },
  "What corrective action would a technician take in response to a print spooler error?": {
    "awnsers": [
      "restart the print spooler"
    ]
  },
  "What would cause an inkjet printer to fail to print any pages?": {
    "awnsers": [
      "The ink cartridge is empty."
    ]
  },
  "A user tells a technician that the printer does not respond to attempts to print a document. The technician attempts to print a document and the printer does not output any pages. The technician notices that the printer LCD display is blank and unlit. What is most likely the problem?": {
    "awnsers": [
      "The printer is not turned on."
    ]
  },
  "Match the common printer configuration options to the correct descriptions. (Not all options are used.)": {
    "awnsers": [
      
    ]
  }
}

chapter11.min.json

{"Which factor affects the speed of an inkjet printer?":{"awnsers":["the desired quality of the image"],"possibilities":["the size of printer power supply","the quality of the paper","the cost of the inkjet cartridges"]},"What are two cables that are used to connect a computer to a printer? (Choose two.)":{"awnsers":["serial","FireWire"],"possibilities":["PS/2","HDMI","eSATA"]},"What type of connection would be used to connect a printer directly to the network?":{"awnsers":["Ethernet"],"possibilities":["serial","USB","Firewire"]},"What is a characteristic of thermal inkjet nozzles?":{"awnsers":["The heat creates a bubble of steam in the chamber."],"possibilities":["Heat is applied to the ink reservoir of each nozzle.","The vibration of the crystal controls the flow of ink.","A charge is applied to the printhead."]},"In laser printing, what is the name of the process of applying toner to the latent image on the drum?":{"awnsers":["developing"],"possibilities":["charging","transferring","fusing"]},"What mechanism is used in a laser printer to permanently fuse the toner to the paper?":{"awnsers":["heat"],"possibilities":["electrical charge","pressure","light"]},"Which statement describes a printer driver?":{"awnsers":["It is software that converts a document into the format that a printer can understand."],"possibilities":["It is the interface in Windows that identifies a unique printer attached to the workstation.","It is cache inside a printer that stores documents to be printed in a queue.","It is the configuration code that is sent to a printer to identify the operating system of the workstation."]},"A technician is installing a printer that will be directly connected to a computer. Why does the technician not connect the printer initially during the installation process?":{"awnsers":["The printer driver might need to be installed first before the printer is connected."],"possibilities":["The printer needs to be configured first.","The OS of the workstation needs to be updated first.","The Microsoft download site needs to be searched first for the printer driver."]},"A Windows 7 computer has several printers configured in the Control Panel Devices and Printers window. Which printer will the computer choose to be the first option for printing?":{"awnsers":["the printer that is set as the default printer"],"possibilities":["the software-based printer that is used to create PDF files","the software-based printer that is used to create XPS files","a manual selection, which is always needed"]},"What is a characteristic of global and per-document options in print settings?":{"awnsers":["Per-document options override global options."],"possibilities":["Global options take precedence over per-document options.","It is not possible to configure per-document options.","It is not possible to configure global options."]},"A user discovers that an inkjet color printer is printing different colors from those that are shown on the screen. What can be done to solve this problem?":{"awnsers":["Calibrate the printer."],"possibilities":["Adjust the printer spool.","Replace the fuser.","Replace the drum."]},"The users on a LAN are reporting that computers respond slowly whenever high resolution photographs are being printed on the color laser printer. What would be the cause of this problem?":{"awnsers":["The printer does not have enough memory to buffer an entire photograph."],"possibilities":["The printer is not configured for duplex printing.","The paper is not adequate for photograph printing.","The printer is not configured for the proper paper orientation."]},"What is the purpose of the Additional Drivers button in the Sharing tab of the Printer Properties?":{"awnsers":["to add additional drivers for other operating systems"],"possibilities":["to add additional drivers for other printers in the network","to add additional drivers for duplex printing","to add additional drivers for other printers connected to the computer"]},"What are two methods to connect to a printer wirelessly? (Choose two.)":{"awnsers":["IEEE 802.11 standards","Bluetooth"],"possibilities":["WiMax","satellite","microwave"]},"In Windows 8, what must be configured to enable one user to share a USB-connected printer with another user on the same network?":{"awnsers":["File and printer sharing"],"possibilities":["Windows firewall","Windows Defender","IEEE 802.11","virtualization option in BIOS"]},"Which type of print server provides the most functions and capabilities?":{"awnsers":["a dedicated PC print server"],"possibilities":["a computer-shared print server","a hardware print server","a print server that is implemented in software"]},"What are two functions of a print server? (Choose two.)":{"awnsers":["provide print resources to all connected client computers","store print jobs in a queue until the printer is ready"],"possibilities":["ensure that the connected client computers have up-to-date printer drivers","store backups of documents sent to the printer","provide uninterrupted power to the printer"]},"Which action supports an effective printer preventive maintenance program?":{"awnsers":["Reset the printer page counters if available."],"possibilities":["Replace laser printer toner at set predetermined time intervals.","Clean inkjet print heads when they stop working.","Disconnect the printer from the power source when it is not in use."]},"How can the life of a thermal printer be extended?":{"awnsers":["Clean the heating element regularly with isopropyl alcohol."],"possibilities":["Clean the inside of the printer with a vacuum cleaner with a HEPA filter.","Keep the paper dry in a low humidity environment.","Wipe the outside of the printer with a damp cloth."]},"After applying a solution to a printer problem, a technician restarts the printer and prints a test page. Which step of the troubleshooting process is the technician applying?":{"awnsers":["verifying the solution and system functionality"],"possibilities":["identifying the problem","testing a theory to determine the cause of the problem","documenting findings, actions, and outcomes"]},"A technician recorded that a new fuser roller unit was installed in a laser printer to solve a printing problem. Which step in the troubleshooting process did the technician just perform?":{"awnsers":["documenting findings, actions, and outcomes"],"possibilities":["verifying the solution and system functionality","identifying the problem","testing a theory to determine the cause of the problem"]},"What are two probable causes for printer paper jams?":{"awnsers":["high humidity","the wrong type of paper"],"possibilities":["a defective print cartridge","misaligned print heads","an incorrect print driver"]},"What corrective action should be taken if a printer is printing faded images?":{"awnsers":["replace the toner cartridge"],"possibilities":["secure loose printer cables","update the print driver","clean the printer"]},"What corrective action would a technician take in response to a print spooler error?":{"awnsers":["restart the print spooler"],"possibilities":["reboot the printer","update the printer driver","clean the printer"]},"What would cause an inkjet printer to fail to print any pages?":{"awnsers":["The ink cartridge is empty."],"possibilities":["The printer software is set to toner save.","The printer ribbon is worn out.","The printer is loaded with a paper type other than photo paper."]},"A user tells a technician that the printer does not respond to attempts to print a document. The technician attempts to print a document and the printer does not output any pages. The technician notices that the printer LCD display is blank and unlit. What is most likely the problem?":{"awnsers":["The printer is not turned on."],"possibilities":["The screen contrast is too low.","The printer is out of ink.","The print head is clogged."]},"Match the common printer configuration options to the correct descriptions. (Not all options are used.)":{"awnsers":[],"possibilities":[]}}

chapter12.json

{
  "Which two security precautions will help protect a workplace against social engineering? (Choose two.)": {
    "awnsers": [
      "registering and escorting all visitors to the premises",
      "ensuring that each use of an access card allows access to only one user at the time"
    ]
  },
  "Which two characteristics describe a worm? (Choose two.)": {
    "awnsers": [
      "is self-replicating",
      "travels to new computers without any intervention or knowledge of the user"
    ]
  },
  "Which type of security threat uses email that appears to be from a legitimate sender and asks the email recipient to visit a website to enter confidential information?": {
    "awnsers": [
      "phishing"
    ]
  },
  "What is the primary goal of a DoS attack?": {
    "awnsers": [
      "to prevent the target server from being able to handle additional requests"
    ]
  },
  "Which type of attack involves the misdirection of a user from a legitimate web site to a fake web site?": {
    "awnsers": [
      "DNS poisoning"
    ]
  },
  "Which password is the strongest?": {
    "awnsers": [
      "Gd^7123e!"
    ]
  },
  "Which three questions should be addressed by organizations developing a security policy? (Choose three.)": {
    "awnsers": [
      "What assets require protection?",
      "What is to be done in the case of a security breach?",
      "What are the possible threats to the assets of the organization?"
    ]
  },
  "The XYZ company has decided to upgrade some of its older PCs. What precaution should the company take before the disposal of the remaining older computers?": {
    "awnsers": [
      "Data wipe the hard drive."
    ]
  },
  "Which two file-level permissions allow a user to delete a file? (Choose two.)": {
    "awnsers": [
      "Modify",
      "Full Control"
    ]
  },
  "What is the name given to the programming-code patterns of viruses?": {
    "awnsers": [
      "signatures"
    ]
  },
  "What is the most effective way of securing wireless traffic?": {
    "awnsers": [
      "WPA2"
    ]
  },
  "Port triggering has been configured on a wireless router. Port 25 has been defined as the trigger port and port 113 as an open port. What effect does this have on network traffic?": {
    "awnsers": [
      "All traffic that is sent out port 25 will open port 113 to allow inbound traffic into the internal network through port 113."
    ]
  },
  "What are two physical security precautions that a business can take to protect its computers and systems? (Choose two.)": {
    "awnsers": [
      "Implement biometric authentication.",
      "Lock doors to telecommunications rooms."
    ]
  },
  "What is the minimum level of Windows security required to allow a local user to restore backed up files?": {
    "awnsers": [
      "Write"
    ]
  },
  "What is the purpose of the user account idle timeout setting?": {
    "awnsers": [
      "to log a user out of a computer after a specified amount of time"
    ]
  },
  "Which two security procedures are best practices for managing user accounts? (Choose two.)": {
    "awnsers": [
      "Limit the number of failed login attempts.",
      "Restrict the time of day that users can log into a computer."
    ]
  },
  "Which Windows Firewall option allows the user to manually allow access to the ports required for an application to be allowed to run?": {
    "awnsers": [
      "Manage Security Settings"
    ]
  },
  "Which two Windows default groups are allowed to back up and restore all files, folders, and subfolders regardless of what permissions are assigned to those files and folders? (Choose two.)": {
    "awnsers": [
      "Administrators",
      "Backup Operators"
    ]
  },
  "A manager approaches a PC repair person with the issue that users are coming in to the company in the middle of the night to play games on their computers. What might the PC repair person do to help in this situation?": {
    "awnsers": [
      "Limit the login times."
    ]
  },
  "Which question would be an example of an open-ended question that a technician might ask when troubleshooting a security issue?": {
    "awnsers": [
      "What symptoms are you experiencing?"
    ]
  },
  "Which action would help a technician to determine if a denial of service attack is being caused by malware on a host?": {
    "awnsers": [
      "Disconnect the host from the network."
    ]
  },
  "A technician is troubleshooting a computer security issue. The computer was compromised by an attacker as a result of the user having a weak password. Which action should the technician take as a preventive measure against this type of attack happening in the future?": {
    "awnsers": [
      "Ensure the security policy is being enforced."
    ]
  },
  "It has been noted that the computers of employees who use removable flash drives are being infected with viruses and other malware. Which two actions can help prevent this problem in the future? (Choose two.)": {
    "awnsers": [
      "Set virus protection software to scan removable media when data is accessed.",
      "Disable the autorun feature in the operating system."
    ]
  },
  "A virus has infected several computers in a small office. It is determined that the virus was spread by a USB drive that was shared by users. What can be done to prevent this problem?": {
    "awnsers": [
      "Set the antivirus software to scan removable media."
    ]
  },
  "A user is browsing the Internet when a rogue pop-up warning message appears indicating that malware has infected the machine. The warning message window is unfamiliar, and the user knows that the computer is already protected by antimalware software. What should the user do in this situation?": {
    "awnsers": [
      "Close the browser tab or window."
    ]
  },
  "In what situation will a file on a computer using Windows 8.1 keep its original access permissions?": {
    "awnsers": [
      "when it is moved to the same volume"
    ]
  },
  "What security measure can be used to encrypt the entire volume of a removable drive?": {
    "awnsers": [
      "BitLocker To Go"
    ]
  },
  "A user calls the help desk reporting that a laptop is not performing as expected. Upon checking the laptop, a technician notices that some system files have been renamed and file permissions have changed. What could cause these problems?": {
    "awnsers": [
      "The laptop is infected by a virus."
    ]
  }
}

chapter12.min.json

{"Which two security precautions will help protect a workplace against social engineering? (Choose two.)":{"awnsers":["registering and escorting all visitors to the premises","ensuring that each use of an access card allows access to only one user at the time"],"possibilities":["performing daily data backups","encrypting all sensitive data stored on the servers","ensuring that all operating system and antivirus software is up to date"]},"Which two characteristics describe a worm? (Choose two.)":{"awnsers":["is self-replicating","travels to new computers without any intervention or knowledge of the user"],"possibilities":["executes when software is run on a computer","hides in a dormant state until needed by an attacker","infects computers by attaching to software code"]},"Which type of security threat uses email that appears to be from a legitimate sender and asks the email recipient to visit a website to enter confidential information?":{"awnsers":["phishing"],"possibilities":["adware","stealth virus","worm"]},"What is the primary goal of a DoS attack?":{"awnsers":["to prevent the target server from being able to handle additional requests"],"possibilities":["to facilitate access to external networks","to obtain all addresses in the address book within the server","to scan the data on the target server"]},"Which type of attack involves the misdirection of a user from a legitimate web site to a fake web site?":{"awnsers":["DNS poisoning"],"possibilities":["SYN flooding","DDoS","spoofing"]},"Which password is the strongest?":{"awnsers":["Gd^7123e!"],"possibilities":["qwerty","Abc123","Im4ging!","pAssword"]},"Which three questions should be addressed by organizations developing a security policy? (Choose three.)":{"awnsers":["What assets require protection?","What is to be done in the case of a security breach?","What are the possible threats to the assets of the organization?"],"possibilities":["How should future expansion be done?","When do the assets need protecting?","What insurance coverage is required?"]},"The XYZ company has decided to upgrade some of its older PCs. What precaution should the company take before the disposal of the remaining older computers?":{"awnsers":["Data wipe the hard drive."],"possibilities":["Perform a high-level format of the hard drive.","Remove the RAM from the motherboard.","Destroy the monitor.","Remove the CPU."]},"Which two file-level permissions allow a user to delete a file? (Choose two.)":{"awnsers":["Modify","Full Control"],"possibilities":["Read","Read and Execute","Write","List Contents"]},"What is the name given to the programming-code patterns of viruses?":{"awnsers":["signatures"],"possibilities":["grayware","mirrors","virus definition tables"]},"What is the most effective way of securing wireless traffic?":{"awnsers":["WPA2"],"possibilities":["SSID hiding","WEP","wireless MAC filtering"]},"Port triggering has been configured on a wireless router. Port 25 has been defined as the trigger port and port 113 as an open port. What effect does this have on network traffic?":{"awnsers":["All traffic that is sent out port 25 will open port 113 to allow inbound traffic into the internal network through port 113."],"possibilities":["Any traffic that comes into port 25 allows outgoing port 113 to be used.","All traffic that is sent into port 25 to the internal network will also be allowed to use port 113.","Any traffic that is using port 25 going out of the internal network will also be allowed to transmit out port 113."]},"What are two physical security precautions that a business can take to protect its computers and systems? (Choose two.)":{"awnsers":["Implement biometric authentication.","Lock doors to telecommunications rooms."],"possibilities":["Perform daily data backups.","Replace software firewalls with hardware firewalls.","Ensure that all operating system and antivirus software is up to date."]},"What is the minimum level of Windows security required to allow a local user to restore backed up files?":{"awnsers":["Write"],"possibilities":["Read","Create","Full"]},"What is the purpose of the user account idle timeout setting?":{"awnsers":["to log a user out of a computer after a specified amount of time"],"possibilities":["to display a timeout message if a user has not typed a keystroke in a particular amount of time","to turn the computer off if the user has not typed anything after a specified amount of time","to create a log message of how long the computer was not used"]},"Which two security procedures are best practices for managing user accounts? (Choose two.)":{"awnsers":["Limit the number of failed login attempts.","Restrict the time of day that users can log into a computer."],"possibilities":["Disable authentication.","Enable AutoRun.","Enable port forwarding."]},"Which Windows Firewall option allows the user to manually allow access to the ports required for an application to be allowed to run?":{"awnsers":["Manage Security Settings"],"possibilities":["Automatically","Turn off Windows firewall","Turn on Windows firewall"]},"Which two Windows default groups are allowed to back up and restore all files, folders, and subfolders regardless of what permissions are assigned to those files and folders? (Choose two.)":{"awnsers":["Administrators","Backup Operators"],"possibilities":["Power Users","Access Control Assistants","Cryptographic Operators"]},"A manager approaches a PC repair person with the issue that users are coming in to the company in the middle of the night to play games on their computers. What might the PC repair person do to help in this situation?":{"awnsers":["Limit the login times."],"possibilities":["Use Event View to document the times logged in and out of the computer.","Use Device Manager to limit access to the computer.","Enable power on passwords in the BIOS."]},"Which question would be an example of an open-ended question that a technician might ask when troubleshooting a security issue?":{"awnsers":["What symptoms are you experiencing?"],"possibilities":["Is your security software up to date?","Have you scanned your computer recently for viruses?","Did you open any attachments from a suspicious email message?"]},"Which action would help a technician to determine if a denial of service attack is being caused by malware on a host?":{"awnsers":["Disconnect the host from the network."],"possibilities":["Log on to the host as a different user.","Disable ActiveX and Silverlight on the host.","Install rogue antivirus software on the host."]},"A technician is troubleshooting a computer security issue. The computer was compromised by an attacker as a result of the user having a weak password. Which action should the technician take as a preventive measure against this type of attack happening in the future?":{"awnsers":["Ensure the security policy is being enforced."],"possibilities":["Check the computer for the latest OS patches and updates.","Verify the physical security of all offices.","Scan the computer with protection software."]},"It has been noted that the computers of employees who use removable flash drives are being infected with viruses and other malware. Which two actions can help prevent this problem in the future? (Choose two.)":{"awnsers":["Set virus protection software to scan removable media when data is accessed.","Disable the autorun feature in the operating system."],"possibilities":["Configure the Windows Firewall to block the ports that are used by viruses.","Repair, delete, or quarantine the infected files.","Enable the TPM in the CMOS settings."]},"A virus has infected several computers in a small office. It is determined that the virus was spread by a USB drive that was shared by users. What can be done to prevent this problem?":{"awnsers":["Set the antivirus software to scan removable media."],"possibilities":["Destroy the USB drive.","Activate Windows Firewall.","Change the passwords on the computers."]},"A user is browsing the Internet when a rogue pop-up warning message appears indicating that malware has infected the machine. The warning message window is unfamiliar, and the user knows that the computer is already protected by antimalware software. What should the user do in this situation?":{"awnsers":["Close the browser tab or window."],"possibilities":["Allow the software to remove the threats.","Click the warning window to close it.","Update the current antimalware software."]},"In what situation will a file on a computer using Windows 8.1 keep its original access permissions?":{"awnsers":["when it is moved to the same volume"],"possibilities":["when it is copied to the same volume","when it is copied to a different volume","when it is moved to a different volume"]},"What security measure can be used to encrypt the entire volume of a removable drive?":{"awnsers":["BitLocker To Go"],"possibilities":["EFS","TPM","NTFS permission"]},"A user calls the help desk reporting that a laptop is not performing as expected. Upon checking the laptop, a technician notices that some system files have been renamed and file permissions have changed. What could cause these problems?":{"awnsers":["The laptop is infected by a virus."],"possibilities":["The file system is corrupted.","The display driver is corrupted.","The file system has been encrypted."]}}

chapter13.json

{
  "What is the correct way to conduct a telephone call to troubleshoot a computer problem?": {
    "awnsers": [
      "Maintain professional behavior at all times.\u00a0"
    ]
  },
  "What is a recommended technique for a technician who is both troubleshooting a problem and also trying to help a customer relax?": {
    "awnsers": [
      "Establish a good rapport with the customer."
    ]
  },
  "A customer is upset and wants to speak to a specific technician to resolve a problem immediately. The requested technician is away from the office for the next hour. What is the best way to handle this call?": {
    "awnsers": [
      "Make an offer to help the customer immediately, and advise the customer that otherwise the requested technician will call the customer back within two hours."
    ]
  },
  "What two actions should a call center technician avoid when dealing with an angry customer? (Choose two.)": {
    "awnsers": [
      "spending time explaining what caused the problem",
      "putting the customer on hold or transferring the call"
    ]
  },
  "A call center technician is on a call with a customer when a colleague indicates that there is something to discuss. What should the technician do?": {
    "awnsers": [
      "Signal to the colleague to wait."
    ]
  },
  "A technician receives a call from a customer who is too talkative. How should the technician handle the call?": {
    "awnsers": [
      "Allow the customer to speak for one minute and then try to refocus the conversation."
    ]
  },
  "What are two examples of displaying professional communication skills while talking to a customer? (Choose two.)": {
    "awnsers": [
      "the use of active listening, with occasional interjections such as \u201cI see\u201d or \u201cI understand\u201d",
      "clarifying what customers say after they have finished their explanations"
    ]
  },
  "Which statement describes a best practice related to time management?": {
    "awnsers": [
      "The technician should make sure to call the customer back as close to the callback time as possible."
    ]
  },
  "Which two rules should be followed by call center employees to ensure customer satisfaction? (Choose two.)": {
    "awnsers": [
      "Offer different repair or replacement options if possible.",
      "Communicate the repair status with explanations of any delays."
    ]
  },
  "Fill in the blank.\nThe \u00a0 SLA \u00a0 \u00a0 \u00a0 is a contract defining the agreed-on level of support between a customer and a service vendor.": {
    "awnsers": [
      
    ]
  },
  "During the process of troubleshooting, a technician gains access to customer private information. What is expected that the technician do with this information?": {
    "awnsers": [
      "Keep it confidential."
    ]
  },
  "Which statement is characteristic of most personal software licenses?": {
    "awnsers": [
      "A user is allowed to install the software on only one computer."
    ]
  },
  "What is the definition of cyber law?": {
    "awnsers": [
      "the collection of international, country, and local laws that affect computer security professionals"
    ]
  },
  "Which two actions should a technician take if illegal content, such as child pornography, is discovered on the hard drive of a customer computer? (Choose two.)": {
    "awnsers": [
      "Contact a first responder.",
      "Document as much information as possible."
    ]
  },
  "When performing computer forensics, what can be prevented with a properly and carefully documented chain of custody?": {
    "awnsers": [
      "evidence tampering"
    ]
  },
  "When performing computer forensics what is required to prove a chain of custody?": {
    "awnsers": [
      "proper documentation procedures"
    ]
  },
  "A technician has found possible illegal content on the hard drive of a customer computer. When should a computer forensics expert be brought in?": {
    "awnsers": [
      "after the content is classified as illegal"
    ]
  },
  "A technician is analyzing a computer that may have been used for illegal activity. What are two examples of volatile data? (Choose two.)": {
    "awnsers": [
      "network connections that are open",
      "users who are logged in to the computer"
    ]
  },
  "What should a level two technician do immediately after receiving an escalated work order from a level one technician?": {
    "awnsers": [
      "Call the customer back to ask any additional questions and resolve the problem."
    ]
  },
  "What is a reason to escalate a problem from a level one technician to a level two technician?": {
    "awnsers": [
      "when drivers, applications, or operating systems need to be installed"
    ]
  },
  "_empty_": {
    "awnsers": [
      "contact information",
      "description of the problem",
      "details of any recent changes to the computer"
    ]
  },
  "Which situation would require that a support desk call be given the highest priority?": {
    "awnsers": [
      "The company cannot operate because of a system failure."
    ]
  },
  "When does a level one technician prepare an escalated work order?": {
    "awnsers": [
      "when a problem cannot be resolved within a predetermined amount of time"
    ]
  },
  "Which statement best describes a call center?": {
    "awnsers": [
      "It is a place that exists within a company and provides computer support to both employees and customers of the company.\u00a0"
    ]
  }
}

chapter13.min.json

{"What is the correct way to conduct a telephone call to troubleshoot a computer problem?":{"awnsers":["Maintain professional behavior at all times. "],"possibilities":["Always gather information from the customer and escalate the problem.","Ask personal questions to get better acquainted with the customer.","Explain each step to help the customer understand the troubleshooting process."]},"What is a recommended technique for a technician who is both troubleshooting a problem and also trying to help a customer relax?":{"awnsers":["Establish a good rapport with the customer."],"possibilities":["Give the customer one minute to speak before taking over the conversation.","Put the customer on hold.","Spend time explaining the cause of the problem to the customer."]},"A customer is upset and wants to speak to a specific technician to resolve a problem immediately. The requested technician is away from the office for the next hour. What is the best way to handle this call?":{"awnsers":["Make an offer to help the customer immediately, and advise the customer that otherwise the requested technician will call the customer back within two hours."],"possibilities":["Refer the angry customer to a supervisor.","Advise the customer that the requested technician is out of the office and insist on trying to resolve the problem.","Ignore the request for the specific technician by walking through a step-by-step process with the customer in an attempt to refocus the customer and solve the problem."]},"What two actions should a call center technician avoid when dealing with an angry customer? (Choose two.)":{"awnsers":["spending time explaining what caused the problem","putting the customer on hold or transferring the call"],"possibilities":["apologizing for any inconvenience caused to the customer","sympathizing with the customer","letting the customer explain the problem without interruption"]},"A call center technician is on a call with a customer when a colleague indicates that there is something to discuss. What should the technician do?":{"awnsers":["Signal to the colleague to wait."],"possibilities":["Interrupt the customer and ask whether the customer would mind going on hold for a few minutes.","Tell the customer that the call will be put on hold for a few minutes.","Mute the line to the customer while discussing the issue with the colleague."]},"A technician receives a call from a customer who is too talkative. How should the technician handle the call?":{"awnsers":["Allow the customer to speak for one minute and then try to refocus the conversation."],"possibilities":["Talk over the customer and quickly gather the necessary information to be of help.","Use open-ended questions and repeat all the information back to the customer to politely show that unnecessary information is being given.","Politely step in and gain control of the call by asking the customer social questions."]},"What are two examples of displaying professional communication skills while talking to a customer? (Choose two.)":{"awnsers":["the use of active listening, with occasional interjections such as “I see” or “I understand”","clarifying what customers say after they have finished their explanations"],"possibilities":["interrupting customers with a question to gather more information","asking customers to paraphrase their explanations","focusing on what you cannot do to give customers an idea of the magnitude of the problem"]},"Which statement describes a best practice related to time management?":{"awnsers":["The technician should make sure to call the customer back as close to the callback time as possible."],"possibilities":["The technician should take the easier calls first, regardless of the urgency.","The technician should give better service to a customer for whom the technician feels more sympathy.","The technician can take the call of another technician, even without permission to do so."]},"Which two rules should be followed by call center employees to ensure customer satisfaction? (Choose two.)":{"awnsers":["Offer different repair or replacement options if possible.","Communicate the repair status with explanations of any delays."],"possibilities":["Show favoritism to returning customers.","Sympathize with customers regarding their negative views of a previous technician.","Take a call assigned to another technician on the call board if the call is from a known customer."]},"Fill in the blank.\nThe   SLA       is a contract defining the agreed-on level of support between a customer and a service vendor.":{"awnsers":[],"possibilities":[]},"During the process of troubleshooting, a technician gains access to customer private information. What is expected that the technician do with this information?":{"awnsers":["Keep it confidential."],"possibilities":["Document all information in a log file.","Send this information to the manager of the customer.","Send this information to the technician manager.","Back up the information just in case the customer needs it some day."]},"Which statement is characteristic of most personal software licenses?":{"awnsers":["A user is allowed to install the software on only one computer."],"possibilities":["Developers are allowed to modify and share the source code that runs the software.","A company is allowed to use the software campus wide.","A user is allowed to share the software with friends."]},"What is the definition of cyber law?":{"awnsers":["the collection of international, country, and local laws that affect computer security professionals"],"possibilities":["a single law defining criminal acts that are committed online","a contract that defines expectations between an organization and IT service vendors for an agreed upon level of support","the process of collecting and analyzing data from computer systems, networks, wireless communications, and storage devices"]},"Which two actions should a technician take if illegal content, such as child pornography, is discovered on the hard drive of a customer computer? (Choose two.)":{"awnsers":["Contact a first responder.","Document as much information as possible."],"possibilities":["Confront the customer immediately.","Remove and destroy the hard drive.","Shut down the computer until authorities arrive."]},"When performing computer forensics, what can be prevented with a properly and carefully documented chain of custody?":{"awnsers":["evidence tampering"],"possibilities":["copying of copyrighted materials","cyber crime","identity theft"]},"When performing computer forensics what is required to prove a chain of custody?":{"awnsers":["proper documentation procedures"],"possibilities":["an admission of guilt","collected evidence","expert testimony"]},"A technician has found possible illegal content on the hard drive of a customer computer. When should a computer forensics expert be brought in?":{"awnsers":["after the content is classified as illegal"],"possibilities":["immediately after the IT technician found the content","after a system administrator has viewed the content","after routine administrative tasks have been completed on the customer PC"]},"A technician is analyzing a computer that may have been used for illegal activity. What are two examples of volatile data? (Choose two.)":{"awnsers":["network connections that are open","users who are logged in to the computer"],"possibilities":["data that is located on an optical drive","files available on an internal drive","a USB drive that is connected to the computer"]},"What should a level two technician do immediately after receiving an escalated work order from a level one technician?":{"awnsers":["Call the customer back to ask any additional questions and resolve the problem."],"possibilities":["Call the level one technician and ask questions about the problem.","Document suggestions to solve the problem in the work order and return it to the level one technician.","Send the work order to a level three technician and ask for support."]},"What is a reason to escalate a problem from a level one technician to a level two technician?":{"awnsers":["when drivers, applications, or operating systems need to be installed"],"possibilities":["when the equipment needs to be rebooted","when the screen resolution of a customer PC needs to be adjusted","when a peripheral device needs to be replaced"]},"":{"awnsers":["contact information","description of the problem","details of any recent changes to the computer"],"possibilities":["output from diagnostic software","output from a remote connection to the customer computer","current CMOS settings"]},"Which situation would require that a support desk call be given the highest priority?":{"awnsers":["The company cannot operate because of a system failure."],"possibilities":["A couple of computers have operating system errors.","Some computers cannot log in to the network.","Two users are requesting an application enhancement.","A user is requesting a RAM memory upgrade."]},"When does a level one technician prepare an escalated work order?":{"awnsers":["when a problem cannot be resolved within a predetermined amount of time"],"possibilities":["when a problem requires that the technician ask questions and document responses","when a technician is able to answer the questions of the customer and solve the problem","when a technician must enter information using support software"]},"Which statement best describes a call center?":{"awnsers":["It is a place that exists within a company and provides computer support to both employees and customers of the company. "],"possibilities":["It is a busy, fast-paced work environment where agents contact customers to arrange preventive maintenance appointments.","It is a help desk used by customers to make an appointment to report their computer problems.","It is a store-front environment where the customers go with their computers to have them fixed."]}}

chapter14.json

{
  "A technician discovers that RAID has stopped working. Which two situations could cause this issue? (Choose two.)": {
    "awnsers": [
      "The external RAID controller loses power.",
      "The RAID controller fails."
    ]
  },
  "A technician is upgrading an older PC with a dual core CPU. When the PC restarts, it is slower than it was before the upgrade. The Performance tab from the Task Manager displays only one CPU graph. What is the most probable solution to this problem?": {
    "awnsers": [
      "Update the BIOS firmware to support the dual core CPU."
    ]
  },
  "What is a symptom of a printer fuser that needs to be replaced?": {
    "awnsers": [
      "Toner is coming off printed pages."
    ]
  },
  "What is a probable cause of a printer producing pages with ghost images?": {
    "awnsers": [
      "a worn drum wiper"
    ]
  },
  "What corrective action should be taken on a printer that prints unknown characters?": {
    "awnsers": [
      "Reinstall the driver."
    ]
  },
  "Users in an office complain that they are receiving \u201cDocument failed to print\u201d messages when trying to print to a network printer. What is a likely problem?": {
    "awnsers": [
      "The printer is configured with an incorrect IP address."
    ]
  },
  "A user has not updated an application for over two years and has just updated to the newest release on the workstation. The user notices, however, that the software with the newest release is operating very slowly. The other applications on the workstation are operating normally. What is a possible cause?": {
    "awnsers": [
      "The computer does not have enough RAM."
    ]
  },
  "A technician adds a new optical drive to a computer but the optical drive is not recognized by the computer. The technician thinks that the BIOS firmware needs to be updated and updates the CMOS. However, the computer fails to start. What is a possible solution?": {
    "awnsers": [
      "Contact the motherboard manufacturer to obtain a new CMOS chip."
    ]
  },
  "A computer repeatedly locks without any error message. Which two conditions may be the cause of the problem? (Choose two.)": {
    "awnsers": [
      "The computer has a virus.",
      "An update has corrupted the operating system."
    ]
  },
  "What usually causes the BSOD in the Windows OS?": {
    "awnsers": [
      "device driver compatibility errors"
    ]
  },
  "A user reports that WiFi is not working on a laptop. A technician checks the laptop and notices that the wireless networking icon is missing from the notification area of the task bar. The technician tries to turn the wireless switch on the laptop on and off. However, the wireless NIC is still not displayed. What should be done next to troubleshoot this issue?": {
    "awnsers": [
      "Activate the NIC in the BIOS or UEFI settings."
    ]
  },
  "What are two reasons that a workstation would begin to lock up frequently? (Choose two.)": {
    "awnsers": [
      "failing RAM",
      "an overheating CPU"
    ]
  },
  "A PC is not able to connect to a wired network. Pinging the loopback address is successful, but the gateway cannot be reached. On the network switch all the interface lights are on, except for the interface connected to the PC. The LED on the network card is off. What is the most likely cause of this problem?": {
    "awnsers": [
      "The network cable is faulty."
    ]
  },
  "Users in a recently installed wireless network are complaining of slow data transfer and frequent loss of connectivity. The technician checks that the wireless security is correctly implemented, and there is no evidence of unauthorized users on the network. Which two problems might the technician suspect? (Choose two.)": {
    "awnsers": [
      "There is interference from outside sources.",
      "The wireless signal is too weak."
    ]
  },
  "A user can send email to other people in the office successful but is unable to receive any email. What is a possible cause of this issue?": {
    "awnsers": [
      "The computer has incorrect POP3 or IMAP settings."
    ]
  },
  "A group of users is unable to connect to the network. When testing several of the PCs and issuing the command ipconfig, the technician notices that all of them have an IP address in the 169.254.x.x range. What is the most likely cause of this problem?": {
    "awnsers": [
      "The DHCP server is not operational."
    ]
  },
  "Which network server is malfunctioning if a user can ping the IP address of a web server but cannot ping the web server host name?": {
    "awnsers": [
      "the DNS server"
    ]
  },
  "What command can a technician use on a computer to see if DNS is functioning properly?": {
    "awnsers": [
      "nslookup"
    ]
  },
  "An administrator deploys wireless access points across the office to provide wireless network connectivity to users. Each workstation receives an IP address via DHCP. After a file server with a static IP is connected to the wired network, the administrator receives an IP address conflict message. What is a possible solution?": {
    "awnsers": [
      "Change the static IP configured on the file server."
    ]
  },
  "A computer displays this message when the computer boots: \u201cMBR has been changed or modified.\u201d What could cause this problem?": {
    "awnsers": [
      "A boot sector virus has altered the master boot record."
    ]
  },
  "A technician is troubleshooting a Windows 7 laptop infected with a virus that has damaged the master boot record. The technician has booted the laptop using the installation media and is attempting to repair the laptop from the command line interface. Which two commands can the technician use to repair the corrupt master boot record? (Choose two.)": {
    "awnsers": [
      "bootrec \/fixboot",
      "bootrec \/fixmbr"
    ]
  },
  "A user reports that all of the software applications operate very slowly every day around 9:30 a.m. A couple of hours later, the computer operates normally for the rest of the day. What is the most likely cause?": {
    "awnsers": [
      "The computer is being scanned by the antivirus software on a specified schedule."
    ]
  }
}

chapter14.min.json

{"A technician discovers that RAID has stopped working. Which two situations could cause this issue? (Choose two.)":{"awnsers":["The external RAID controller loses power.","The RAID controller fails."],"possibilities":["The cables connected to the hard drive are connected incorrectly.","One of the hard drives fails.","RAID has been configured incorrectly."]},"A technician is upgrading an older PC with a dual core CPU. When the PC restarts, it is slower than it was before the upgrade. The Performance tab from the Task Manager displays only one CPU graph. What is the most probable solution to this problem?":{"awnsers":["Update the BIOS firmware to support the dual core CPU."],"possibilities":["Increase the amount of RAM available.","Replace the HDD with a higher capacity hard drive.","Overclock the CPU."]},"What is a symptom of a printer fuser that needs to be replaced?":{"awnsers":["Toner is coming off printed pages."],"possibilities":["Paper is not feeding into the printer correctly.","Pages are printing with ghost images.","Vertical lines are printed on every page"]},"What is a probable cause of a printer producing pages with ghost images?":{"awnsers":["a worn drum wiper"],"possibilities":["a damaged pickup roller","not enough memory","an incorrect print driver"]},"What corrective action should be taken on a printer that prints unknown characters?":{"awnsers":["Reinstall the driver."],"possibilities":["Increase the memory.","Replace the drum wiper.","Replace the fuser."]},"Users in an office complain that they are receiving “Document failed to print” messages when trying to print to a network printer. What is a likely problem?":{"awnsers":["The printer is configured with an incorrect IP address."],"possibilities":["The printer toner is low.","The printer drum is dirty.","The printer does not have enough memory."]},"A user has not updated an application for over two years and has just updated to the newest release on the workstation. The user notices, however, that the software with the newest release is operating very slowly. The other applications on the workstation are operating normally. What is a possible cause?":{"awnsers":["The computer does not have enough RAM."],"possibilities":["The BIOS needs to be updated.","The computer has a virus.","The workstation does not have a compatible driver installed."]},"A technician adds a new optical drive to a computer but the optical drive is not recognized by the computer. The technician thinks that the BIOS firmware needs to be updated and updates the CMOS. However, the computer fails to start. What is a possible solution?":{"awnsers":["Contact the motherboard manufacturer to obtain a new CMOS chip."],"possibilities":["Download a different set of drivers for the newly installed hardware.","Attach external power to the newly installed hardware.","Change the boot order in the BIOS to include the optical drive."]},"A computer repeatedly locks without any error message. Which two conditions may be the cause of the problem? (Choose two.)":{"awnsers":["The computer has a virus.","An update has corrupted the operating system."],"possibilities":["The index service is not running.","The UAC has been turned off.","The user has breached the user security policy.","The CPU needs to be upgraded."]},"What usually causes the BSOD in the Windows OS?":{"awnsers":["device driver compatibility errors"],"possibilities":["CPU overheating","a fragmented hard drive","insufficient RAM"]},"A user reports that WiFi is not working on a laptop. A technician checks the laptop and notices that the wireless networking icon is missing from the notification area of the task bar. The technician tries to turn the wireless switch on the laptop on and off. However, the wireless NIC is still not displayed. What should be done next to troubleshoot this issue?":{"awnsers":["Activate the NIC in the BIOS or UEFI settings."],"possibilities":["Replace the NIC with one that is known to work.","Configure wireless networking in the System Information tool.","Add the NIC to the system in the Devices and Printers control panel."]},"What are two reasons that a workstation would begin to lock up frequently? (Choose two.)":{"awnsers":["failing RAM","an overheating CPU"],"possibilities":["an incorrect display setting","indexing service running too long","issues with the uninstallation of an application"]},"A PC is not able to connect to a wired network. Pinging the loopback address is successful, but the gateway cannot be reached. On the network switch all the interface lights are on, except for the interface connected to the PC. The LED on the network card is off. What is the most likely cause of this problem?":{"awnsers":["The network cable is faulty."],"possibilities":["The gateway needs to be fixed.","The network switch is faulty.","The PC has an incorrect IP address for the DNS server."]},"Users in a recently installed wireless network are complaining of slow data transfer and frequent loss of connectivity. The technician checks that the wireless security is correctly implemented, and there is no evidence of unauthorized users on the network. Which two problems might the technician suspect? (Choose two.)":{"awnsers":["There is interference from outside sources.","The wireless signal is too weak."],"possibilities":["The DHCP server is faulty.","The antenna on the access point is too powerful.","The network passwords need to be reissued to the users."]},"A user can send email to other people in the office successful but is unable to receive any email. What is a possible cause of this issue?":{"awnsers":["The computer has incorrect POP3 or IMAP settings."],"possibilities":["The computer has incorrect SMTP settings.","The computer has a full outbox.","The computer has a wrong username or password configured to receive email."]},"A group of users is unable to connect to the network. When testing several of the PCs and issuing the command ipconfig, the technician notices that all of them have an IP address in the 169.254.x.x range. What is the most likely cause of this problem?":{"awnsers":["The DHCP server is not operational."],"possibilities":["The Internet connection is down.","The gateway address is incorrect.","The DNS server is not operational."]},"Which network server is malfunctioning if a user can ping the IP address of a web server but cannot ping the web server host name?":{"awnsers":["the DNS server"],"possibilities":["the DHCP server","the FTP server","the HTTP server"]},"What command can a technician use on a computer to see if DNS is functioning properly?":{"awnsers":["nslookup"],"possibilities":["ipconfig","net share","net use"]},"An administrator deploys wireless access points across the office to provide wireless network connectivity to users. Each workstation receives an IP address via DHCP. After a file server with a static IP is connected to the wired network, the administrator receives an IP address conflict message. What is a possible solution?":{"awnsers":["Change the static IP configured on the file server."],"possibilities":["Restart the DHCP server.","Change the IP address of the file server with the ipconfig /release and ipconfig /renew commands.","Connect the file server to the wireless network."]},"A computer displays this message when the computer boots: “MBR has been changed or modified.” What could cause this problem?":{"awnsers":["A boot sector virus has altered the master boot record."],"possibilities":["A virus has altered the Windows kernel.","The CMOS battery has failed.","A RAM module is not fully inserted into the memory slot."]},"A technician is troubleshooting a Windows 7 laptop infected with a virus that has damaged the master boot record. The technician has booted the laptop using the installation media and is attempting to repair the laptop from the command line interface. Which two commands can the technician use to repair the corrupt master boot record? (Choose two.)":{"awnsers":["bootrec /fixboot","bootrec /fixmbr"],"possibilities":["chkdsk","regedit","regedt32"]},"A user reports that all of the software applications operate very slowly every day around 9:30 a.m. A couple of hours later, the computer operates normally for the rest of the day. What is the most likely cause?":{"awnsers":["The computer is being scanned by the antivirus software on a specified schedule."],"possibilities":["The computer is infected with a virus or malware.","The computer network is experiencing congestion at those times.","The computer is missing a required driver."]}}

chapter2.json

{
  "A new technician has joined the IT team and is about to service a heavy printer. What advice would you give this technician to avoid any injury when transporting the heavy printer to the service area?": {
    "awnsers": [
      "Bend your knees to use the strength in your legs to lift the printer."
    ]
  },
  "How does an inline UPS protect computer equipment against electrical power brownouts and blackouts?": {
    "awnsers": [
      "by using a battery to supply a constant level of voltage"
    ]
  },
  "Which circumstance increases the likelihood of ESD damage to a computer?": {
    "awnsers": [
      "working in low levels of humidity"
    ]
  },
  "Which condition refers to a reduced voltage level of AC power that lasts for an extended period of time?": {
    "awnsers": [
      "brownout"
    ]
  },
  "What are two significant sources of EMI? (Choose two.)": {
    "awnsers": [
      "electrical storms",
      "power lines"
    ]
  },
  "A technician is unpacking a new PCIe video adapter from an antistatic bag to install the card in a desktop computer. Which two measures should the technician use to protect the card and other computer components? (Choose two.)": {
    "awnsers": [
      "Use a grounded mat on the workbench.",
      "Use a correctly connected antistatic wrist strap."
    ]
  },
  "How should a technician dispose of an empty inkjet printer cartridge?": {
    "awnsers": [
      "Follow local regulations for disposal."
    ]
  },
  "What makes CRT monitor disposal dangerous for a technician who is handling the disposal?": {
    "awnsers": [
      "potential residual high voltage"
    ]
  },
  "A technician is troubleshooting connectivity issues to a PC and needs to verify which cable is plugged into the correct port of the patch panel. What tool should the technician use?": {
    "awnsers": [
      "toner probe"
    ]
  },
  "Which tool is designed to loosen or tighten crosshead screws?": {
    "awnsers": [
      "phillips screwdriver"
    ]
  },
  "What tool would a technician use to remove a slotted screw?": {
    "awnsers": [
      "flat head screwdriver"
    ]
  },
  "Which tool in Windows OS gives a technician access to initialize disks and create partitions?": {
    "awnsers": [
      "Disk Management"
    ]
  },
  "Which Windows OS tool scans the critical files of the operating system and replaces any files that have been corrupted?": {
    "awnsers": [
      "System File Checker"
    ]
  },
  "Which tool should be used if a user needs to optimize space on a hard drive?": {
    "awnsers": [
      "Optimize Drives"
    ]
  },
  "Why is documentation of all services and repairs an important organizational tool for a technician?": {
    "awnsers": [
      "It provides reference material for similar problems when they are encountered in the future."
    ]
  },
  "Which tool could potentially cause data loss on hard disk or floppy drives?": {
    "awnsers": [
      "a magnetic screwdriver"
    ]
  },
  "Why should an antistatic wrist strap be worn when working on electronic equipment?": {
    "awnsers": [
      "to equalize the electrical charge between a person and the equipment"
    ]
  },
  "Which precaution should be taken when working inside computer systems?": {
    "awnsers": [
      "Avoid using magnetized tools."
    ]
  },
  "Which cleaning solution is recommended to clean the contacts of computer components?": {
    "awnsers": [
      "isopropyl alcohol"
    ]
  },
  "Why should a pencil never be used as a tool when working inside a computer?": {
    "awnsers": [
      "Pencil lead is conductive."
    ]
  },
  "A technician suspects that a power supply is faulty. How can it be checked?": {
    "awnsers": [
      "by using a multimeter"
    ]
  },
  "Match the steps of fire extinguisher operation to the order in which they should be completed. (Not all options are used.)": {
    "awnsers": [
      
    ]
  }
}

chapter2.min.json

{"A new technician has joined the IT team and is about to service a heavy printer. What advice would you give this technician to avoid any injury when transporting the heavy printer to the service area?":{"awnsers":["Bend your knees to use the strength in your legs to lift the printer."],"possibilities":["Avoid bending your knees when lifting the printer.","Bend your back to pick the printer up.","Use your arms and back to lift the printer."]},"How does an inline UPS protect computer equipment against electrical power brownouts and blackouts?":{"awnsers":["by using a battery to supply a constant level of voltage"],"possibilities":["by grounding excess electrical voltage","by switching from main power to a standby power source","by stopping the flow of voltage to the computer"]},"Which circumstance increases the likelihood of ESD damage to a computer?":{"awnsers":["working in low levels of humidity"],"possibilities":["using a magnetic screwdriver while working on a hard drive","plugging a printer into an UPS","self grounding against the computer case"]},"Which condition refers to a reduced voltage level of AC power that lasts for an extended period of time?":{"awnsers":["brownout"],"possibilities":["sag","spike","surge"]},"What are two significant sources of EMI? (Choose two.)":{"awnsers":["electrical storms","power lines"],"possibilities":["infrared mice","RAM modules","LCD monitors"]},"A technician is unpacking a new PCIe video adapter from an antistatic bag to install the card in a desktop computer. Which two measures should the technician use to protect the card and other computer components? (Choose two.)":{"awnsers":["Use a grounded mat on the workbench.","Use a correctly connected antistatic wrist strap."],"possibilities":["Shield the card and computer from sources of EMI.","Ensure that the workplace has a low humidity environment.","Connect the computer to a UPS while installing the card."]},"How should a technician dispose of an empty inkjet printer cartridge?":{"awnsers":["Follow local regulations for disposal."],"possibilities":["Refill it.","Throw it away.","Give it back to the customer."]},"What makes CRT monitor disposal dangerous for a technician who is handling the disposal?":{"awnsers":["potential residual high voltage"],"possibilities":["potential breathing hazards","potential explosive materials","potential health-damaging chemicals"]},"A technician is troubleshooting connectivity issues to a PC and needs to verify which cable is plugged into the correct port of the patch panel. What tool should the technician use?":{"awnsers":["toner probe"],"possibilities":["multimeter","punch down","crimper"]},"Which tool is designed to loosen or tighten crosshead screws?":{"awnsers":["phillips screwdriver"],"possibilities":["hex driver","flat head screwdriver","torx driver"]},"What tool would a technician use to remove a slotted screw?":{"awnsers":["flat head screwdriver"],"possibilities":["hex driver","needle-nosed pliers","Phillips head screwdriver","Torx screwdriver"]},"Which tool in Windows OS gives a technician access to initialize disks and create partitions?":{"awnsers":["Disk Management"],"possibilities":["Optimize Drives","Disk Cleanup","Format","Scandisk"]},"Which Windows OS tool scans the critical files of the operating system and replaces any files that have been corrupted?":{"awnsers":["System File Checker"],"possibilities":["Chkdsk","Defrag","Disk Cleanup","Disk Management","Scan System"]},"Which tool should be used if a user needs to optimize space on a hard drive?":{"awnsers":["Optimize Drives"],"possibilities":["Disk Management","Fdisk","Format"]},"Why is documentation of all services and repairs an important organizational tool for a technician?":{"awnsers":["It provides reference material for similar problems when they are encountered in the future."],"possibilities":["It increases the cost of services and repairs.","It allows the public sharing of information on the Internet.","It reduces the technical skills required of new technicians."]},"Which tool could potentially cause data loss on hard disk or floppy drives?":{"awnsers":["a magnetic screwdriver"],"possibilities":["compressed air","a lead pencil","a computer vacuum cleaner"]},"Why should an antistatic wrist strap be worn when working on electronic equipment?":{"awnsers":["to equalize the electrical charge between a person and the equipment"],"possibilities":["to prevent interference from clothing and loose jewelry","to prevent clothing made of silk, polyester, or wool from generating a static charge","to draw static electricity away from a component and transfer it safely from equipment to a grounding point"]},"Which precaution should be taken when working inside computer systems?":{"awnsers":["Avoid using magnetized tools."],"possibilities":["Leave the power cord attached to an outlet for grounding.","Wear ESD protection to repair monitors in humid environments.","Avoid using ESD wrist straps and ESD mats simultaneously."]},"Which cleaning solution is recommended to clean the contacts of computer components?":{"awnsers":["isopropyl alcohol"],"possibilities":["rubbing alcohol","glass cleaner with ammonia","water that is mixed with a small amount of dishwashing liquid"]},"Why should a pencil never be used as a tool when working inside a computer?":{"awnsers":["Pencil lead is conductive."],"possibilities":["Pencil lead is corrosive.","A pencil can hold a static charge.","The lead in a pencil can induce current."]},"A technician suspects that a power supply is faulty. How can it be checked?":{"awnsers":["by using a multimeter"],"possibilities":["by checking the temperature of the power supply","by taking apart the power supply","by powering up the PC after disconnecting each connector in turn"]},"Match the steps of fire extinguisher operation to the order in which they should be completed. (Not all options are used.)":{"awnsers":[],"possibilities":[]}}

chapter3.json

{
  "When a computer is being assembled, which action can be taken to help eliminate cable clutter within a computer case?": {
    "awnsers": [
      "Install a modular power supply."
    ]
  },
  "What is the best way to apply thermal compound when reseating a CPU?": {
    "awnsers": [
      "Clean the CPU and the base of the heat sink with isopropyl alcohol before applying the thermal compound."
    ]
  },
  "A technician is installing additional memory in a computer. How can the technician guarantee that the memory is correctly aligned?": {
    "awnsers": [
      "A notch in the memory module should be aligned with a notch in the memory slot."
    ]
  },
  "What is used to prevent the motherboard from touching metal portions of the computer case?": {
    "awnsers": [
      "standoffs"
    ]
  },
  "Which statement describes the purpose of an I\/O connector plate?": {
    "awnsers": [
      "It makes the I\/O ports of the motherboard available for connection in a variety of computer cases."
    ]
  },
  "What are three important considerations when installing a CPU on a motherboard? (Choose three.)": {
    "awnsers": [
      "Antistatic precautions are taken.",
      "The CPU is correctly aligned and placed in the socket.",
      "The CPU heat sink and fan assembly are correctly installed."
    ]
  },
  "Which type of drive is typically installed in a 5.25 inch (13.34 cm) bay?": {
    "awnsers": [
      "optical drive"
    ]
  },
  "Which type of motherboard expansion slot has four types ranging from x1 to x16 with each type having a different length of expansion slot?": {
    "awnsers": [
      "PCIe"
    ]
  },
  "A technician is installing a new high-end video adapter card into an expansion slot on a motherboard. What may be needed to operate this video adapter card?": {
    "awnsers": [
      "Two 8-pin power connectors"
    ]
  },
  "When assembling a PC, how is pin 1 identified on the front panel cables so that it can be aligned properly with pin 1 on the motherboard panel connector?": {
    "awnsers": [
      "by a small arrow or notch"
    ]
  },
  "A technician has just finished assembling a new computer. When the computer is powered up for the first time, the POST discovers a problem. How does the POST indicate the error?": {
    "awnsers": [
      "It issues a number of short beeps."
    ]
  },
  "What is a function of the BIOS?": {
    "awnsers": [
      "performs a check on all internal components"
    ]
  },
  "A technician has assembled a new computer and must now configure the BIOS. At which point must a key be pressed to start the BIOS setup program?": {
    "awnsers": [
      "during the POST"
    ]
  },
  "What data is stored in the CMOS memory chip?": {
    "awnsers": [
      "BIOS settings"
    ]
  },
  "What is the purpose of LoJack?": {
    "awnsers": [
      "It allows the owner of a device to remotely locate, lock, or delete all files from the device."
    ]
  },
  "Which is a BIOS security feature that can prevent data from being read from a hard drive even if the hard drive is moved to another computer?": {
    "awnsers": [
      "drive encryption"
    ]
  },
  "What is one purpose of adjusting the clock speed within the BIOS configuration settings?": {
    "awnsers": [
      "to allow the computer to run slower and cooler"
    ]
  },
  "A technician is assembling a new computer. Which two components are often easier to install before mounting the motherboard in the case? (Choose two.)": {
    "awnsers": [
      "CPU",
      "memory"
    ]
  },
  "Which two components are commonly replaced when a computer system with a newer motherboard is being upgraded? (Choose two.)": {
    "awnsers": [
      "RAM",
      "CPU"
    ]
  },
  "A user reports that every morning when a particular computer is turned on, the configuration settings on that computer have to be reset. What action should be taken to remedy this situation?": {
    "awnsers": [
      "Replace the CMOS battery."
    ]
  },
  "What are two reasons for installing a second hard disk drive inside an existing computer? (Choose two.)": {
    "awnsers": [
      "to support a RAID array",
      "to store the system swap file"
    ]
  },
  "When should a technician use unsigned drivers for newly installed computer hardware?": {
    "awnsers": [
      "if the source of the drivers is trusted by the technician"
    ]
  },
  "What computer component is often required to allow a single computer to use two monitors simultaneously?": {
    "awnsers": [
      "a second video adapter card"
    ]
  },
  "A technician notices that half of the memory slots on a motherboard are colored differently from the other half. Which technology is probably implemented on this system?": {
    "awnsers": [
      "dual channeling"
    ]
  }
}

chapter3.min.json

  {"When a computer is being assembled, which action can be taken to help eliminate cable clutter within a computer case?":{"awnsers":["Install a modular power supply."],"possibilities":["Install a CPU without using a heat sink and fan assembly.","Install a 2.5in HDD instead of a 3.5in HDD.","Install a motherboard without using standoffs in the case."]},"What is the best way to apply thermal compound when reseating a CPU?":{"awnsers":["Clean the CPU and the base of the heat sink with isopropyl alcohol before applying the thermal compound."],"possibilities":["Use rubbing alcohol to clean the base of the heat sink before applying thermal compound.","Scrape off the old thermal compound on the heat sink with a sharp knife and apply the thermal compound liberally.","Put a thick layer of thermal compound over the existing thermal compound before reseating the CPU.","Change the base of the heat sink before applying the thermal compound."]},"A technician is installing additional memory in a computer. How can the technician guarantee that the memory is correctly aligned?":{"awnsers":["A notch in the memory module should be aligned with a notch in the memory slot."],"possibilities":["The label on the memory module should always face the CPU.","The arrows on the memory module should be aligned with the arrows on the motherboard slot.","Memory slots are color coded, with one end red and one end blue."]},"What is used to prevent the motherboard from touching metal portions of the computer case?":{"awnsers":["standoffs"],"possibilities":["an I/O shield","thermal compound","ZIF sockets"]},"Which statement describes the purpose of an I/O connector plate?":{"awnsers":["It makes the I/O ports of the motherboard available for connection in a variety of computer cases."],"possibilities":["It plugs into the motherboard and expands the number of available slots for adapter cards.","It provides multiple connections for SATA hard drives to connect to the motherboard.","It connects the PCIe adapter slots used for video directly to the CPU for faster processing."]},"What are three important considerations when installing a CPU on a motherboard? (Choose three.)":{"awnsers":["Antistatic precautions are taken.","The CPU is correctly aligned and placed in the socket.","The CPU heat sink and fan assembly are correctly installed."],"possibilities":["The CPU contacts are first cleaned with isopropyl alcohol.","The CMOS EPROM battery is removed prior to installing the CPU.","Maximum insertion force is applied to the load lever so the CPU is locked in place."]},"Which type of drive is typically installed in a 5.25 inch (13.34 cm) bay?":{"awnsers":["optical drive"],"possibilities":["hard drive","flash drive","SSD"]},"Which type of motherboard expansion slot has four types ranging from x1 to x16 with each type having a different length of expansion slot?":{"awnsers":["PCIe"],"possibilities":["AGP","SATA","PCI"]},"A technician is installing a new high-end video adapter card into an expansion slot on a motherboard. What may be needed to operate this video adapter card?":{"awnsers":["Two 8-pin power connectors"],"possibilities":["PCI expansion slot","PCIe x 8 expansion slot","24-pin ATX power connector"]},"When assembling a PC, how is pin 1 identified on the front panel cables so that it can be aligned properly with pin 1 on the motherboard panel connector?":{"awnsers":["by a small arrow or notch"],"possibilities":["by a plus sign","by a P1","by a red cable"]},"A technician has just finished assembling a new computer. When the computer is powered up for the first time, the POST discovers a problem. How does the POST indicate the error?":{"awnsers":["It issues a number of short beeps."],"possibilities":["The LED on the front of the computer case flashes a number of times.","It places an error message in the BIOS.","It locks the keyboard."]},"What is a function of the BIOS?":{"awnsers":["performs a check on all internal components"],"possibilities":["enables a computer to connect to a network","provides temporary data storage for the CPU","provides graphic capabilities for games and applications"]},"A technician has assembled a new computer and must now configure the BIOS. At which point must a key be pressed to start the BIOS setup program?":{"awnsers":["during the POST"],"possibilities":["before the computer is powered on","during the Windows load process","after the POST, but before Windows starts to load"]},"What data is stored in the CMOS memory chip?":{"awnsers":["BIOS settings"],"possibilities":["Windows configuration settings","user login information","device drivers"]},"What is the purpose of LoJack?":{"awnsers":["It allows the owner of a device to remotely locate, lock, or delete all files from the device."],"possibilities":["It ensures that a computer will only boot an operating system that is trusted by the motherboard manufacturer.","It provides passwords for different levels of access to the BIOS.","It encrypts data on hard drives to prevent access without the correct password."]},"Which is a BIOS security feature that can prevent data from being read from a hard drive even if the hard drive is moved to another computer?":{"awnsers":["drive encryption"],"possibilities":["RAID","secure boot","BIOS passwords"]},"What is one purpose of adjusting the clock speed within the BIOS configuration settings?":{"awnsers":["to allow the computer to run slower and cooler"],"possibilities":["to allow a computer to run multiple operating systems in files or partitions","to change the order of the bootable partitions","to disable devices that are not needed or used by the computer"]},"A technician is assembling a new computer. Which two components are often easier to install before mounting the motherboard in the case? (Choose two.)":{"awnsers":["CPU","memory"],"possibilities":["NIC","sound card","video card"]},"Which two components are commonly replaced when a computer system with a newer motherboard is being upgraded? (Choose two.)":{"awnsers":["RAM","CPU"],"possibilities":["hard disk drive","optical drive","CMOS battery","adapter card"]},"A user reports that every morning when a particular computer is turned on, the configuration settings on that computer have to be reset. What action should be taken to remedy this situation?":{"awnsers":["Replace the CMOS battery."],"possibilities":["Replace the motherboard.","Move the jumpers,","Upgrade the BIOS."]},"What are two reasons for installing a second hard disk drive inside an existing computer? (Choose two.)":{"awnsers":["to support a RAID array","to store the system swap file"],"possibilities":["to store BIOS configuration settings","to increase CPU speed","to allow access to a secondary display output"]},"When should a technician use unsigned drivers for newly installed computer hardware?":{"awnsers":["if the source of the drivers is trusted by the technician"],"possibilities":["if the unsigned driver is the most current driver available","if the original installation media is not available","if the Windows installation media does not contain a valid signed driver"]},"What computer component is often required to allow a single computer to use two monitors simultaneously?":{"awnsers":["a second video adapter card"],"possibilities":["an extra power supply","an extra USB connection","a KVM switch"]},"A technician notices that half of the memory slots on a motherboard are colored differently from the other half. Which technology is probably implemented on this system?":{"awnsers":["dual channeling"],"possibilities":["virtualization","ECC","double-sided"]}}

chapter4.json

{
  "Which negative environmental factor does cleaning the inside of a computer reduce?": {
    "awnsers": [
      "dust"
    ]
  },
  "Which component can be easily damaged by the direct spray of compressed air when cleaning the inside the computer case?": {
    "awnsers": [
      "fan"
    ]
  },
  "On the production floor, a furniture plant has laptops for process monitoring and reporting. The production floor environment is around 80 degrees Fahrenheit (27 degrees Celsius). The humidity level is fairly high around 70 percent. Fans are mounted in the ceiling for air circulation. Wood dust is prevalent. Which condition is most likely to adversely affect a laptop that is used in this environment?": {
    "awnsers": [
      "the dust"
    ]
  },
  "A vegetable canning plant uses laptops for monitoring of assembly lines. The production environment has an ambient temperature around 75 degrees Fahrenheit (24 degrees Celsius). The humidity level is around 30 percent. Noise levels are high due to the canning machinery. The laptops are in a wooden box that tightly surrounds the laptop on three sides. Which factor is most likely to adversely affect a laptop that is used in this environment?": {
    "awnsers": [
      "the laptop container"
    ]
  },
  "A scientific expedition team is using laptops for their work. The temperatures where the scientists are working range from -13 degrees Fahrenheit (-25 degree Celsius) to 80 degrees Fahrenheit (27 degrees Celsius). The humidity level is around 40 percent. Noise levels are low, but the terrain is rough and winds can reach 45 miles per hour (72 kilometers per hour). When needed, the scientists stop walking and enter the data using the laptop. Which condition is most likely to adversely affect a laptop that is used in this environment?": {
    "awnsers": [
      "the temperature"
    ]
  },
  "What is part of creating a preventive maintenance plan?": {
    "awnsers": [
      "documenting the details and frequency of each maintenance task"
    ]
  },
  "A technician is performing hardware maintenance of PCs at a construction site. What task should the technician perform as part of a preventive maintenance plan?": {
    "awnsers": [
      "Remove dust from intake fans."
    ]
  },
  "Which task should be part of a hardware maintenance routine?": {
    "awnsers": [
      "Check for and secure any loose cables."
    ]
  },
  "During the process of testing a theory of several probable causes to a problem, which should be tested first?": {
    "awnsers": [
      "the easiest and most obvious"
    ]
  },
  "Which two items could be used to help establish a plan of action when resolving a computer problem? (Choose two.)": {
    "awnsers": [
      "the computer manual",
      "the computer repair history log"
    ]
  },
  "Which two types of data should be backed up before troubleshooting a computer for a customer? (Choose two.)": {
    "awnsers": [
      "Internet Explorer favorites files",
      "documents that are created by the customer"
    ]
  },
  "A customer reports that recently several files cannot be accessed. The service technician decides to check the hard disk status and the file system structure. The technician asks the customer if a backup has been performed on the disk and the customer replies that the backup was done a week ago to a different logical partition on the disk. What should the technician do before performing diagnostic procedures on the disk?": {
    "awnsers": [
      "Back up the user data to a removable drive."
    ]
  },
  "What is the next step after a possible solution is implemented during a troubleshooting process?": {
    "awnsers": [
      "Verify the full system functionality and apply maintenance procedures."
    ]
  },
  "An employee reports that the antivirus software cannot obtain updates. The support technician notices that the license for the software has expired. The technician adds a new license to the software and completes the update service. What should the technician do next?": {
    "awnsers": [
      "Run a full virus scan on the computer."
    ]
  },
  "What task should be completed before escalating a problem to a higher-level technician?": {
    "awnsers": [
      "Document each test that was tried."
    ]
  },
  "Which step of the six-step troubleshooting process is where a technician would ask the computer user to print a document on a newly installed printer?": {
    "awnsers": [
      "Verify full system functionality and, if applicable, implement preventive measures."
    ]
  },
  "After a technician tests a theory of probable causes, what two actions should the technician take if the testing did not identify an exact cause? (Choose two.)": {
    "awnsers": [
      "Establish a new theory of probable causes.",
      "Document each test tried that did not correct the problem."
    ]
  },
  "What is the preferred method to remove a disc from an optical drive that fails to eject the disc?": {
    "awnsers": [
      "Insert a pin into the small hole on the front of the drive."
    ]
  },
  "A technician is called to an office where the computer is randomly rebooting. Which of the given components would most likely cause this issue?": {
    "awnsers": [
      "power supply"
    ]
  },
  "What would happen if a PC that contains a power supply that does not automatically adjust for input voltage is set to 230 volts and attaches to an outlet in the United States?": {
    "awnsers": [
      "The PC would not turn on."
    ]
  },
  "During the troubleshooting of a PC that will not boot, it is suspected that the problem is with the RAM modules. The RAM modules are removed and put into another PC, which successfully powers on. The RAM modules are then put back into the original PC and it now successfully powers on as well. What was the most likely cause of the problem?": {
    "awnsers": [
      
    ]
  },
  "After a new PCIe video card is added, the computer seems to boot successfully but it will not display any video. The computer was working properly before the new video card was installed. What is the most likely cause of the problem?": {
    "awnsers": [
      "The saved CMOS settings are set to use the built-in video adapter."
    ]
  },
  "A user has opened a ticket that indicates that the computer clock keeps losing the correct time. What is the most likely cause of the problem?": {
    "awnsers": [
      "The CMOS battery is loose or failing."
    ]
  },
  "An employee reports that each time a workstation is started it locks up after about 5 minutes of use. What is the most likely cause of the problem?": {
    "awnsers": [
      "The CPU is overheating."
    ]
  },
  "A user reports that images on a computer display are distorted. The technician sends an intern to look at the problem. What could the technician tell the intern to check first that does not involve hardware replacement or disassembly?": {
    "awnsers": [
      "display settings"
    ]
  },
  "A user has connected an external monitor to a laptop VGA port. What is the next step the user should take?": {
    "awnsers": [
      "Use a Fn key along with a multi-purpose key to send video to the external display."
    ]
  }
}

chapter4.min.json

{"Which negative environmental factor does cleaning the inside of a computer reduce?":{"awnsers":["dust"],"possibilities":["EMI","rust","ESD"]},"Which component can be easily damaged by the direct spray of compressed air when cleaning the inside the computer case?":{"awnsers":["fan"],"possibilities":["heat sink","power supply","CPU","cable connectors"]},"On the production floor, a furniture plant has laptops for process monitoring and reporting. The production floor environment is around 80 degrees Fahrenheit (27 degrees Celsius). The humidity level is fairly high around 70 percent. Fans are mounted in the ceiling for air circulation. Wood dust is prevalent. Which condition is most likely to adversely affect a laptop that is used in this environment?":{"awnsers":["the dust"],"possibilities":["the temperature","the humidity","the air flow"]},"A vegetable canning plant uses laptops for monitoring of assembly lines. The production environment has an ambient temperature around 75 degrees Fahrenheit (24 degrees Celsius). The humidity level is around 30 percent. Noise levels are high due to the canning machinery. The laptops are in a wooden box that tightly surrounds the laptop on three sides. Which factor is most likely to adversely affect a laptop that is used in this environment?":{"awnsers":["the laptop container"],"possibilities":["the room temperature","the humidity","the noise"]},"A scientific expedition team is using laptops for their work. The temperatures where the scientists are working range from -13 degrees Fahrenheit (-25 degree Celsius) to 80 degrees Fahrenheit (27 degrees Celsius). The humidity level is around 40 percent. Noise levels are low, but the terrain is rough and winds can reach 45 miles per hour (72 kilometers per hour). When needed, the scientists stop walking and enter the data using the laptop. Which condition is most likely to adversely affect a laptop that is used in this environment?":{"awnsers":["the temperature"],"possibilities":["the humidity","the rough terrain","the wind"]},"What is part of creating a preventive maintenance plan?":{"awnsers":["documenting the details and frequency of each maintenance task"],"possibilities":["performing hardware upgrades","discarding all replaced parts","performing a forensic audit of security breaches"]},"A technician is performing hardware maintenance of PCs at a construction site. What task should the technician perform as part of a preventive maintenance plan?":{"awnsers":["Remove dust from intake fans."],"possibilities":["Back up the data, reformat the hard drive, and reinstall the data.","Develop and install forensic tracking software.","Perform an audit of all software that is installed."]},"Which task should be part of a hardware maintenance routine?":{"awnsers":["Check for and secure any loose cables."],"possibilities":["Review security updates.","Update virus definition files.","Adjust the monitor for optimum resolution.","Remove dust from inside the hard drive."]},"During the process of testing a theory of several probable causes to a problem, which should be tested first?":{"awnsers":["the easiest and most obvious"],"possibilities":["those the customer believes to be the most important","the most complex and difficult to diagnose","those chosen by random selection"]},"Which two items could be used to help establish a plan of action when resolving a computer problem? (Choose two.)":{"awnsers":["the computer manual","the computer repair history log"],"possibilities":["a multimeter","a loopback plug","BIOS diagnostics"]},"Which two types of data should be backed up before troubleshooting a computer for a customer? (Choose two.)":{"awnsers":["Internet Explorer favorites files","documents that are created by the customer"],"possibilities":["BIOS system file","driver files for the hard disk","Windows operating system files"]},"A customer reports that recently several files cannot be accessed. The service technician decides to check the hard disk status and the file system structure. The technician asks the customer if a backup has been performed on the disk and the customer replies that the backup was done a week ago to a different logical partition on the disk. What should the technician do before performing diagnostic procedures on the disk?":{"awnsers":["Back up the user data to a removable drive."],"possibilities":["Run the CHKDSK utility.","Perform file restore from the existing backup copy at the logical partition.","Install a new hard disk as the primary disk, then make the current disk a slave."]},"What is the next step after a possible solution is implemented during a troubleshooting process?":{"awnsers":["Verify the full system functionality and apply maintenance procedures."],"possibilities":["Test another possible solution.","Identify other possible causes for the problem.","Document the cause and the solution for the problem."]},"An employee reports that the antivirus software cannot obtain updates. The support technician notices that the license for the software has expired. The technician adds a new license to the software and completes the update service. What should the technician do next?":{"awnsers":["Run a full virus scan on the computer."],"possibilities":["Record the new license number in the log.","Download advanced antivirus software from another vendor.","Review the Event Viewer for the date and time that the last software update was performed."]},"What task should be completed before escalating a problem to a higher-level technician?":{"awnsers":["Document each test that was tried."],"possibilities":["Ask the customer to open a new support request.","Redo each test to ensure the accuracy of the results.","Replace all hardware components with components that are known to work."]},"Which step of the six-step troubleshooting process is where a technician would ask the computer user to print a document on a newly installed printer?":{"awnsers":["Verify full system functionality and, if applicable, implement preventive measures."],"possibilities":["Test the theory to determine the cause.","Identify the problem.","Establish a theory of probable cause.","Document findings, actions, and outcomes.","Establish a plan of action to resolve the problem and implement the solution."]},"After a technician tests a theory of probable causes, what two actions should the technician take if the testing did not identify an exact cause? (Choose two.)":{"awnsers":["Establish a new theory of probable causes.","Document each test tried that did not correct the problem."],"possibilities":["Randomly replace components one at a time until the problem is solved.","Verify full system functionality.","Test all remaining possible causes starting with the most complex."]},"What is the preferred method to remove a disc from an optical drive that fails to eject the disc?":{"awnsers":["Insert a pin into the small hole on the front of the drive."],"possibilities":["Use a small screwdriver and pry the drive door open.","Remove the top of the drive enclosure.","Send the drive to an authorized repair depot."]},"A technician is called to an office where the computer is randomly rebooting. Which of the given components would most likely cause this issue?":{"awnsers":["power supply"],"possibilities":["BIOS","CMOS battery","optical drive"]},"What would happen if a PC that contains a power supply that does not automatically adjust for input voltage is set to 230 volts and attaches to an outlet in the United States?":{"awnsers":["The PC would not turn on."],"possibilities":["The power supply would explode.","The PC would display an error code.","The PC would emit a series of beeps."]},"During the troubleshooting of a PC that will not boot, it is suspected that the problem is with the RAM modules. The RAM modules are removed and put into another PC, which successfully powers on. The RAM modules are then put back into the original PC and it now successfully powers on as well. What was the most likely cause of the problem?":{"awnsers":[],"possibilities":["The RAM modules have bad blocks.","The RAM modules were not seated firmly.","The RAM modules did not match the PC specs.","The RAM modules were inserted backwards into the DIMM slots."]},"After a new PCIe video card is added, the computer seems to boot successfully but it will not display any video. The computer was working properly before the new video card was installed. What is the most likely cause of the problem?":{"awnsers":["The saved CMOS settings are set to use the built-in video adapter."],"possibilities":["The monitor cable is faulty.","The new video card is not compatible with the CPU in the PC.","The PC does not have enough RAM to support the new video card."]},"A user has opened a ticket that indicates that the computer clock keeps losing the correct time. What is the most likely cause of the problem?":{"awnsers":["The CMOS battery is loose or failing."],"possibilities":["The motherboard clocking crystal is damaged.","The operating system needs to be patched.","The CPU needs to be overclocked."]},"An employee reports that each time a workstation is started it locks up after about 5 minutes of use. What is the most likely cause of the problem?":{"awnsers":["The CPU is overheating."],"possibilities":["The hard disk is failing.","The RAM is malfunctioning.","The power supply fails to provide adequate voltage and current."]},"A user reports that images on a computer display are distorted. The technician sends an intern to look at the problem. What could the technician tell the intern to check first that does not involve hardware replacement or disassembly?":{"awnsers":["display settings"],"possibilities":["LCD backlight adjustment","work desk stability","electrical interference"]},"A user has connected an external monitor to a laptop VGA port. What is the next step the user should take?":{"awnsers":["Use a Fn key along with a multi-purpose key to send video to the external display."],"possibilities":["Disable the current display being used by the laptop.","Access the BIOS and enable the VGA port on the laptop.","Reboot the system so that the currently connected external display can be recognized by the laptop."]}}

chapter5.json

{
  "What are two functions of an operating system? (Choose two.)": {
    "awnsers": [
      "controlling hardware access",
      "managing applications"
    ]
  },
  "Which two methods should a technician use to update a device driver? (Choose two.)": {
    "awnsers": [
      "Use the media that came with the device.",
      "Download the driver from the website of the manufacturer."
    ]
  },
  "What is the term for the ability of a computer to run multiple applications at the same time?": {
    "awnsers": [
      "multitasking"
    ]
  },
  "What is provided by an operating system that has multiprocessing capability?": {
    "awnsers": [
      "support for two or more processors"
    ]
  },
  "What is used by an operating system to communicate with hardware components?": {
    "awnsers": [
      "device driver"
    ]
  },
  "Which application interface is comprised of multiple APIs that support multimedia tasks in Windows operating systems?": {
    "awnsers": [
      "DirectX"
    ]
  },
  "Which version of Windows introduced the Metro user interface, which can be used on desktops, laptops, mobile phones, and tablets?": {
    "awnsers": [
      "Windows 8"
    ]
  },
  "Where can a technician look to determine if specific computer hardware or software has been tested to work with Windows 7?": {
    "awnsers": [
      "Microsoft Compatibility Center"
    ]
  },
  "What is critical to consider when determining the version of Windows to install on a desktop computer?": {
    "awnsers": [
      "customized applications installed"
    ]
  },
  "A user downloads and uses the Windows 7 Upgrade Advisor to generate a report on a PC that is being considered for an operating system upgrade. What information would the report contain?": {
    "awnsers": [
      "recommended changes to hardware"
    ]
  },
  "What are two features of the active partition of a hard drive that is using MBR? (Choose two.)": {
    "awnsers": [
      "The active partition must be a primary partition.",
      "The operating system uses the active partition to boot the system."
    ]
  },
  "A computer with the Windows 7 operating system fails to boot when the system is powered on. The technician suspects that the operating system has been attacked by a virus that rendered the system inoperable. What measure could be taken to restore system functionality?": {
    "awnsers": [
      "Use a system image that was created prior to the failure to restore the system."
    ]
  },
  "What is the purpose of a recovery partition?": {
    "awnsers": [
      "to restore the computer to its factory state"
    ]
  },
  "What Windows 8 tool allows the computer to be rolled back to its factory state without losing any user files?": {
    "awnsers": [
      "Refresh your PC"
    ]
  },
  "A Windows 8 computer locks up with a stop error during startup and then automatically reboots. The automatic restart setting is making it difficult to see any error messages. What can be done so that the error messages can be viewed?": {
    "awnsers": [
      "Access the Advanced Startup options menu before the OS loads to disable the auto restart function."
    ]
  },
  "A user installs a new video driver on a computer that was working properly. After the new driver is installed and the computer is restarted, the computer fails to boot. How can the user quickly return the computer to a working state?": {
    "awnsers": [
      "Press F8 while the computer is booting and choose the Last Known Good Configuration option."
    ]
  },
  "Where are the settings that are chosen during the installation process stored?": {
    "awnsers": [
      "in the Registry"
    ]
  },
  "Why is it important to register a DLL file in Windows?": {
    "awnsers": [
      "so that any program needing to use that specific program code can locate the file"
    ]
  },
  "A Windows 8.1 system is unable to boot properly. What is the procedure to boot this system into Safe Mode?": {
    "awnsers": [
      "Reboot the system, press and hold F8 until a menu is displayed, and then choose Safe Mode."
    ]
  },
  "A technician has installed a new video driver on a Windows 8.1 computer and now the monitor shows distorted images. The technician needs to install a different video driver that is available on a network server. What startup mode should the technician use to access the driver on the network?": {
    "awnsers": [
      "Safe Mode with Networking"
    ]
  },
  "A technician is considering implementing RAID 5 before installing Windows. Which technology does RAID 5 use?": {
    "awnsers": [
      "striping with parity"
    ]
  },
  "What is a characteristic of a spanned volume?": {
    "awnsers": [
      "Data is seen as one volume, but is stored across two or more disks."
    ]
  },
  "Which Windows tool is used to determine if a dynamic disk is corrupted?": {
    "awnsers": [
      "Disk Management"
    ]
  },
  "A user has upgraded a PC to Windows 7 but still needs to use an application that is created for the earlier version of Windows. Which mode of operation within Windows 7 can be used to run the application?": {
    "awnsers": [
      "compatibility mode"
    ]
  },
  "_empty_": {
    "awnsers": [
      "C:\\Program Files (x86)"
    ]
  }
}

chapter5.min.json

{"What are two functions of an operating system? (Choose two.)":{"awnsers":["controlling hardware access","managing applications"],"possibilities":["text processing","flow chart editing","program compilation","web browsing","controlling the BIOS"]},"Which two methods should a technician use to update a device driver? (Choose two.)":{"awnsers":["Use the media that came with the device.","Download the driver from the website of the manufacturer."],"possibilities":["Insert the operating system installation media and load the driver from there.","Buy another operating system license.","Perform a firmware update."]},"What is the term for the ability of a computer to run multiple applications at the same time?":{"awnsers":["multitasking"],"possibilities":["multiuser","multimedia","multiprocessing"]},"What is provided by an operating system that has multiprocessing capability?":{"awnsers":["support for two or more processors"],"possibilities":["support for two or more users","the capability to run multiple applications at the same time","the ability to run different parts of a program at the same time"]},"What is used by an operating system to communicate with hardware components?":{"awnsers":["device driver"],"possibilities":["BIOS","CMOS","Application Program Interface"]},"Which application interface is comprised of multiple APIs that support multimedia tasks in Windows operating systems?":{"awnsers":["DirectX"],"possibilities":["Java","Windows API","OpenGL"]},"Which version of Windows introduced the Metro user interface, which can be used on desktops, laptops, mobile phones, and tablets?":{"awnsers":["Windows 8"],"possibilities":["Windows XP","Windows Vista","Windows 7"]},"Where can a technician look to determine if specific computer hardware or software has been tested to work with Windows 7?":{"awnsers":["Microsoft Compatibility Center"],"possibilities":["Microsoft Knowledge Base","Windows 7 manual","Windows Easy Transfer"]},"What is critical to consider when determining the version of Windows to install on a desktop computer?":{"awnsers":["customized applications installed"],"possibilities":["version of Microsoft Office installed","type of monitor installed","off-the-shelf applications installed"]},"A user downloads and uses the Windows 7 Upgrade Advisor to generate a report on a PC that is being considered for an operating system upgrade. What information would the report contain?":{"awnsers":["recommended changes to hardware"],"possibilities":["recommended changes to file systems","recommended changes to user permissions","recommended changes to directory structures"]},"What are two features of the active partition of a hard drive that is using MBR? (Choose two.)":{"awnsers":["The active partition must be a primary partition.","The operating system uses the active partition to boot the system."],"possibilities":["Up to four primary partitions can be marked as active.","An active partition must be assigned C: as the drive letter.","The active partition may include the manufacturer recovery partition."]},"A computer with the Windows 7 operating system fails to boot when the system is powered on. The technician suspects that the operating system has been attacked by a virus that rendered the system inoperable. What measure could be taken to restore system functionality?":{"awnsers":["Use a system image that was created prior to the failure to restore the system."],"possibilities":["Use a differential backup to restore the system.","Use an incremental backup to restore the system.","Run chkdsk on the affected drive to restore system files to their post-installation state."]},"What is the purpose of a recovery partition?":{"awnsers":["to restore the computer to its factory state"],"possibilities":["to provide a copy of the C: partition and data from the last backup in case of failure","to provide a backup copy of the BIOS","to return the system to an earlier state to recover from a failed update","to restore the computer to the factory state without deleting user files"]},"What Windows 8 tool allows the computer to be rolled back to its factory state without losing any user files?":{"awnsers":["Refresh your PC"],"possibilities":["recovery partition","System Restore","BIOS backup"]},"A Windows 8 computer locks up with a stop error during startup and then automatically reboots. The automatic restart setting is making it difficult to see any error messages. What can be done so that the error messages can be viewed?":{"awnsers":["Access the Advanced Startup options menu before the OS loads to disable the auto restart function."],"possibilities":["Use the System Recovery options to restart the operating system.","Use the Command Prompt option to research the stop error messages.","View the error messages and recover the system using the System Image Recovery tool."]},"A user installs a new video driver on a computer that was working properly. After the new driver is installed and the computer is restarted, the computer fails to boot. How can the user quickly return the computer to a working state?":{"awnsers":["Press F8 while the computer is booting and choose the Last Known Good Configuration option."],"possibilities":["Restart the PC with the Windows System Recovery disc and use the Startup Repair utility.","Boot the system with the original Windows installation media and choose the Repair Your Computer option.","Press F8 while the computer is booting and choose the Start Windows Normally option."]},"Where are the settings that are chosen during the installation process stored?":{"awnsers":["in the Registry"],"possibilities":["in the recovery partition","in BIOS","in flash memory"]},"Why is it important to register a DLL file in Windows?":{"awnsers":["so that any program needing to use that specific program code can locate the file"],"possibilities":["so that the operating system can be restored","so that the computer can be restored to factory settings","so that copyright laws are not violated when computer images are made"]},"A Windows 8.1 system is unable to boot properly. What is the procedure to boot this system into Safe Mode?":{"awnsers":["Reboot the system, press and hold F8 until a menu is displayed, and then choose Safe Mode."],"possibilities":["From the command prompt run the shutdown -r -s command.","Run the MSCONFIG utility and choose the option Selective Startup.","Reboot the system and press Del or F2 depending on the system."]},"A technician has installed a new video driver on a Windows 8.1 computer and now the monitor shows distorted images. The technician needs to install a different video driver that is available on a network server. What startup mode should the technician use to access the driver on the network?":{"awnsers":["Safe Mode with Networking"],"possibilities":["Safe Mode","Debugging Mode","Safe mode with Command Prompt"]},"A technician is considering implementing RAID 5 before installing Windows. Which technology does RAID 5 use?":{"awnsers":["striping with parity"],"possibilities":["spanning","mirroring","lazy write"]},"What is a characteristic of a spanned volume?":{"awnsers":["Data is seen as one volume, but is stored across two or more disks."],"possibilities":["Data is stored across two or more disks for faster read and write access.","A copy of one disk is placed on another disk for fault tolerance.","Data is striped across a total of three or more disks, but one disk is used for parity in order to provide fault tolerance."]},"Which Windows tool is used to determine if a dynamic disk is corrupted?":{"awnsers":["Disk Management"],"possibilities":["Device Manager","Microsoft System Preparation","Bootmgr"]},"A user has upgraded a PC to Windows 7 but still needs to use an application that is created for the earlier version of Windows. Which mode of operation within Windows 7 can be used to run the application?":{"awnsers":["compatibility mode"],"possibilities":["real mode","protected mode","virtual mode","multiuser mode"]},"Within which folder would a user of 64-bit Windows 8 find 32-bit programs?":{"awnsers":["C:\\Program Files (x86)"],"possibilities":["C:\\Program Files","C:\\Program Files (x64)","C:\\Program Files (x32)"]}}

chapter6.json

{
  "What would be a reason for a computer user to use the Task Manager Performance tab?": {
    "awnsers": [
      "to check the CPU usage of the PC"
    ]
  },
  "Which feature in Windows 7 and 8 allows a user to temporarily view the desktop that is behind open windows by moving the mouse over the right edge of the taskbar?": {
    "awnsers": [
      "Peek"
    ]
  },
  "What is the minimum amount of RAM and hard drive space required to install 64-bit Windows 8 on a PC?": {
    "awnsers": [
      "2 GB RAM and 20 GB hard disk space"
    ]
  },
  "After upgrading a computer to Windows 7, a user notices that the UAC (User Account Control) panel appears more frequently. How can the user reduce the frequency with which the UAC appears?": {
    "awnsers": [
      "Lower the UAC setting in the Change User Account Control settings dialog box of the User Accounts control panel."
    ]
  },
  "Which Windows utility allows Windows 7 and 8 users to quickly and easily share files and folders?": {
    "awnsers": [
      "HomeGroup"
    ]
  },
  "Which Windows administrative tool displays the usage of a number of computer resources simultaneously and can help a technician decide if an upgrade is needed?": {
    "awnsers": [
      "Performance Monitor"
    ]
  },
  "Which type of startup must be selected for a service that should run each time the computer is booted?": {
    "awnsers": [
      "automatic"
    ]
  },
  "Which Windows tool allows an administrator to organize computer management tools in one location for convenient use?": {
    "awnsers": [
      "Microsoft Management console"
    ]
  },
  "To which category of hypervisor does the Microsoft Virtual PC belong?": {
    "awnsers": [
      "Type 2"
    ]
  },
  "What are two advantages of using PC virtualization? (Choose two.)": {
    "awnsers": [
      "It allows multiple operating systems to run on a single PC simultaneously.",
      "It can provide cost savings."
    ]
  },
  "A college uses virtualization technology to deploy information security courses. Some of the lab exercises involve studying the characteristics of computer viruses and worms. What is an advantage of conducting the lab exercises inside the virtualized environment as opposed to using actual PCs?": {
    "awnsers": [
      "Virus and worm attacks are more easily controlled in a virtualized environment, thus helping to protect the college network and its devices from attack."
    ]
  },
  "A software engineer is involved in the development of an application. For usability tests, the engineer needs to make sure that the application will work in both Windows 7 and Windows 8 environments. The features and functions must be verified in the actual OS environment. The engineer is using a Windows 7 workstation. What two technologies can help the engineer achieve the usability tests? (Choose two.)": {
    "awnsers": [
      "dual boot",
      "client-side virtualization"
    ]
  },
  "A technician needs to use an application that is not supported by Windows operating systems on the PC. How can the technician make this application run on the PC?": {
    "awnsers": [
      "Create a virtual machine with an operating system that supports the application."
    ]
  },
  "What preventive maintenance action should be taken to help improve system security?": {
    "awnsers": [
      "Automate any antivirus scanners."
    ]
  },
  "Which Windows 7 feature would an administrator use to configure a computer to delete temporary files from the hard drive at 3:00 AM each day?": {
    "awnsers": [
      "Task Scheduler"
    ]
  },
  "Which command is used from the Windows command prompt to schedule a program to run at a specific time?": {
    "awnsers": [
      "AT"
    ]
  },
  "When troubleshooting a printer problem, a technician finds that the operating system was automatically updated with a corrupt device driver. Which solution would resolve this issue?": {
    "awnsers": [
      "Roll back the driver."
    ]
  },
  "Which two Windows utilities can be used to help maintain hard disks on computers that have had long periods of normal use? (Choose two.)": {
    "awnsers": [
      "Disk Cleanup",
      "Disk Defragmenter"
    ]
  },
  "What is a common step that a technician can take to determine the cause of an operating system problem?": {
    "awnsers": [
      "Boot into Safe Mode to determine if the problem is driver related."
    ]
  },
  "Which question is an open ended question that could be used when helping a customer troubleshoot a Windows problem?": {
    "awnsers": [
      "What programs have you installed recently?"
    ]
  },
  "A user reports that logging into the workstation fails after a display driver has been updated. The user insists that the password is typed in correctly. What is the most likely cause of the problem?": {
    "awnsers": [
      "The Caps Lock key is set to on."
    ]
  },
  "A user reports that a video editing program does not work properly after a sound mixing program is installed. The technician suspects that a compatibility issue might be the cause of the problem. What should the technician do to verify this theory?\u201d": {
    "awnsers": [
      "Uninstall the sound mixing software."
    ]
  },
  "A user reports to a technician that his computer freezes without any error messages. What are two probable causes? (Choose two.)": {
    "awnsers": [
      "An update has corrupted the operating system.",
      "The power supply is failing."
    ]
  },
  "A technician is trying to fix a Windows 7 computer that displays an \u201cInvalid Boot Disk\u201d error after POST. What is a possible cause of the error?": {
    "awnsers": [
      "The boot order is not set correctly in the BIOS."
    ]
  }
}

chapter6.min.json

{"What would be a reason for a computer user to use the Task Manager Performance tab?":{"awnsers":["to check the CPU usage of the PC"],"possibilities":["to increase the performance of the CPU","to view the processes that are running and end a process if needed","to view the services that are currently running on the PC"]},"Which feature in Windows 7 and 8 allows a user to temporarily view the desktop that is behind open windows by moving the mouse over the right edge of the taskbar?":{"awnsers":["Peek"],"possibilities":["Snap","Shake","Search","jump lists","thumbnail previews"]},"What is the minimum amount of RAM and hard drive space required to install 64-bit Windows 8 on a PC?":{"awnsers":["2 GB RAM and 20 GB hard disk space"],"possibilities":["1 GB RAM and 10 GB hard disk space","1 GB RAM and 16 GB hard disk space","2 GB RAM and 16 GB hard disk space","4 GB RAM and 16 GB hard disk space","4 GB RAM and 20 GB hard disk space"]},"After upgrading a computer to Windows 7, a user notices that the UAC (User Account Control) panel appears more frequently. How can the user reduce the frequency with which the UAC appears?":{"awnsers":["Lower the UAC setting in the Change User Account Control settings dialog box of the User Accounts control panel."],"possibilities":["Reinstall all user programs in Compatibility Mode.","Replace the graphics card with one that meets the minimum hardware requirements for Windows 7.","In the Performance Options dialog box of the Performance Information and Tools control panel, choose Adjust for Best Performance."]},"Which Windows utility allows Windows 7 and 8 users to quickly and easily share files and folders?":{"awnsers":["HomeGroup"],"possibilities":["Action Center","Services","Device Manager"]},"Which Windows administrative tool displays the usage of a number of computer resources simultaneously and can help a technician decide if an upgrade is needed?":{"awnsers":["Performance Monitor"],"possibilities":["Services","Event Viewer","Component Services"]},"Which type of startup must be selected for a service that should run each time the computer is booted?":{"awnsers":["automatic"],"possibilities":["boot","manual","start","startup"]},"Which Windows tool allows an administrator to organize computer management tools in one location for convenient use?":{"awnsers":["Microsoft Management console"],"possibilities":["Task Scheduler","Services console","Performance Monitor console"]},"To which category of hypervisor does the Microsoft Virtual PC belong?":{"awnsers":["Type 2"],"possibilities":["Type 1","Type 3","Type 4"]},"What are two advantages of using PC virtualization? (Choose two.)":{"awnsers":["It allows multiple operating systems to run on a single PC simultaneously.","It can provide cost savings."],"possibilities":["It protects the host machine from viruses attacks.","It boosts the performance of the host machine through virtualization.","It allows network threat identification."]},"A college uses virtualization technology to deploy information security courses. Some of the lab exercises involve studying the characteristics of computer viruses and worms. What is an advantage of conducting the lab exercises inside the virtualized environment as opposed to using actual PCs?":{"awnsers":["Virus and worm attacks are more easily controlled in a virtualized environment, thus helping to protect the college network and its devices from attack."],"possibilities":["The lab exercises are performed faster inside of the virtualized environment.","The virtualization environment has better tools to develop mitigation solutions.","The viruses and worms will have limited functionality inside the virtualized environment."]},"A software engineer is involved in the development of an application. For usability tests, the engineer needs to make sure that the application will work in both Windows 7 and Windows 8 environments. The features and functions must be verified in the actual OS environment. The engineer is using a Windows 7 workstation. What two technologies can help the engineer achieve the usability tests? (Choose two.)":{"awnsers":["dual boot","client-side virtualization"],"possibilities":["two separate CPUs","storage redundancy","two separate hard disks"]},"A technician needs to use an application that is not supported by Windows operating systems on the PC. How can the technician make this application run on the PC?":{"awnsers":["Create a virtual machine with an operating system that supports the application."],"possibilities":["Use the Windows Compatibility mode.","Install the application with elevated permissions as administrator.","Install the application in safe mode."]},"What preventive maintenance action should be taken to help improve system security?":{"awnsers":["Automate any antivirus scanners."],"possibilities":["Defragment the hard drive.","Perform backups regularly.","Error check the hard drive."]},"Which Windows 7 feature would an administrator use to configure a computer to delete temporary files from the hard drive at 3:00 AM each day?":{"awnsers":["Task Scheduler"],"possibilities":["Disk Cleanup","Device Manager","Computer Management"]},"Which command is used from the Windows command prompt to schedule a program to run at a specific time?":{"awnsers":["AT"],"possibilities":["CMD","TASKLIST","TASKKILL"]},"When troubleshooting a printer problem, a technician finds that the operating system was automatically updated with a corrupt device driver. Which solution would resolve this issue?":{"awnsers":["Roll back the driver."],"possibilities":["Restart both the computer and the printer.","Scan the downloaded driver file with a virus scanner.","Upload the correct driver to the printer."]},"Which two Windows utilities can be used to help maintain hard disks on computers that have had long periods of normal use? (Choose two.)":{"awnsers":["Disk Cleanup","Disk Defragmenter"],"possibilities":["Disk Maintenance","Disk Partition","Disk Format"]},"What is a common step that a technician can take to determine the cause of an operating system problem?":{"awnsers":["Boot into Safe Mode to determine if the problem is driver related."],"possibilities":["Test the power supply.","Document the time spent to resolve the problem.","Check the fan connections and ensure the fan is working properly."]},"Which question is an open ended question that could be used when helping a customer troubleshoot a Windows problem?":{"awnsers":["What programs have you installed recently?"],"possibilities":["Can you boot the operating system?","Have you changed your password recently?","Do you get a login prompt when the computer boots?"]},"A user reports that logging into the workstation fails after a display driver has been updated. The user insists that the password is typed in correctly. What is the most likely cause of the problem?":{"awnsers":["The Caps Lock key is set to on."],"possibilities":["The password has changed.","A display driver update failed.","The display setting has changed after a driver update."]},"A user reports that a video editing program does not work properly after a sound mixing program is installed. The technician suspects that a compatibility issue might be the cause of the problem. What should the technician do to verify this theory?”":{"awnsers":["Uninstall the sound mixing software."],"possibilities":["Update Windows OS.","Update the video editing software.","Check if an update of the sound mixing software is available."]},"A user reports to a technician that his computer freezes without any error messages. What are two probable causes? (Choose two.)":{"awnsers":["An update has corrupted the operating system.","The power supply is failing."],"possibilities":["A process is not using enough system resources.","The MBR is corrupted.","The boot order is not set correctly in BIOS."]},"A technician is trying to fix a Windows 7 computer that displays an “Invalid Boot Disk” error after POST. What is a possible cause of the error?":{"awnsers":["The boot order is not set correctly in the BIOS."],"possibilities":["The boot.ini file is corrupt.","The ntldr.exe file is corrupt.","The ntdetect.com file is corrupt."]}}

chapter7.json

{
  "How many devices can a Bluetooth device connect to simultaneously?": {
    "awnsers": [
      "7"
    ]
  },
  "A device has an IPv6 address of 2001:0DB8:75a3:0214:0607:1234:aa10:ba01 \/64. What is the host identifier of the device?": {
    "awnsers": [
      "0607:1234:aa10:ba01"
    ]
  },
  "Which layer of the OSI model is responsible for logical addressing and routing?": {
    "awnsers": [
      "network"
    ]
  },
  "When would a printer be considered a network host?": {
    "awnsers": [
      "when it is connected to a switch"
    ]
  },
  "Which device provides wireless connectivity to users as its primary function?": {
    "awnsers": [
      "access point"
    ]
  },
  "Which technology is most often used to connect devices to a PAN?": {
    "awnsers": [
      "Bluetooth"
    ]
  },
  "Which three factors are reasons for a company to choose a client\/server model for a network instead of peer-to-peer? (Choose three.)": {
    "awnsers": [
      "The company network requires secure access to confidential information.",
      "The users need a central database to store inventory and sales information.",
      "The data gathered by the employees is critical and should be backed up on a regular basis."
    ]
  },
  "What is a characteristic of a WAN?": {
    "awnsers": [
      "It connects multiple networks that are geographically separated."
    ]
  },
  "Which three layers of the OSI model map to the application layer of the TCP\/IP model? (Choose three.)": {
    "awnsers": [
      "application",
      "presentation",
      "session"
    ]
  },
  "What is the correct order of the layers of the TCP\/IP model from the top layer to the bottom?": {
    "awnsers": [
      "application, transport, internet, network access"
    ]
  },
  "What TCP\/IP model layer is responsible for MAC addressing?": {
    "awnsers": [
      "network access"
    ]
  },
  "What PDU is associated with the network layer of the OSI model?": {
    "awnsers": [
      "packet"
    ]
  },
  "Which two layers of the OSI model correspond to the functions of the TCP\/IP model network access layer? (Choose two.)": {
    "awnsers": [
      "physical",
      "data link"
    ]
  },
  "What is identified by the 100 in the 100BASE-TX standard?": {
    "awnsers": [
      "the maximum bandwidth in Mb\/s"
    ]
  },
  "Which two characteristics describe Ethernet technology? (Choose two.)": {
    "awnsers": [
      "It is supported by IEEE 802.3 standards.",
      "It uses the CSMA\/CD access control method."
    ]
  },
  "Which IEEE standard operates at wireless frequencies in both the 5 GHz and 2.4 GHz ranges?": {
    "awnsers": [
      "802.11n"
    ]
  },
  "A customer is considering a multipurpose device to create a home network. Which three devices are usually integrated into a multipurpose network device? (Choose three.)": {
    "awnsers": [
      "switch",
      "router",
      "wireless access point"
    ]
  },
  "Which network device makes forwarding decisions based on the destination MAC address that is contained in the frame?": {
    "awnsers": [
      "switch"
    ]
  },
  "A \u00a0 router\u00a0 \u00a0uses IP addresses to forward traffic from one network to other networks.": {
    "awnsers": [
      
    ]
  },
  "A network specialist has been hired to install a network in a company that assembles airplane engines. Because of the nature of the business, the area is highly affected by electromagnetic interference. Which type of network media should be recommended so that the data communication will not be affected by EMI?": {
    "awnsers": [
      "fiber optic"
    ]
  },
  "Which term describes a type of coaxial cable?": {
    "awnsers": [
      "RG-6"
    ]
  },
  "Which pairs of wires change termination order between the 568A and 568B standards?": {
    "awnsers": [
      "green and orange"
    ]
  },
  "Which two types of signal interference are reduced more by STP than by UTP? (Choose two.)": {
    "awnsers": [
      "RFI",
      "EMI"
    ]
  },
  "How many host addresses are available on a network with a subnet mask of 255.255.0.0?": {
    "awnsers": [
      "65,534"
    ]
  },
  "A technician is troubleshooting a problem where the user claims access to the Internet is not working, but there was access to the Internet the day before. Upon investigation, the technician determines that the user cannot access the network printer in the office either. The network printer is on the same network as the computer. The computer has 169.254.100.88 assigned as an IP address. What is the most likely problem?": {
    "awnsers": [
      "The computer cannot communicate with a DHCP server."
    ]
  },
  "What is a characteristic of the UDP protocol?": {
    "awnsers": [
      "low overhead"
    ]
  }
}

chapter7.min.json

{"How many devices can a Bluetooth device connect to simultaneously?":{"awnsers":["7"],"possibilities":["127","10","24","5"]},"A device has an IPv6 address of 2001:0DB8:75a3:0214:0607:1234:aa10:ba01 /64. What is the host identifier of the device?":{"awnsers":["0607:1234:aa10:ba01"],"possibilities":["2001:0DB8:75a3","2001:0DB8","ba01"]},"Which layer of the OSI model is responsible for logical addressing and routing?":{"awnsers":["network"],"possibilities":["application","data link","transport"]},"When would a printer be considered a network host?":{"awnsers":["when it is connected to a switch"],"possibilities":["when it is connected to a workstation","when it is connected to a laptop","when it is connected to a PC"]},"Which device provides wireless connectivity to users as its primary function?":{"awnsers":["access point"],"possibilities":["switch","router","modem"]},"Which technology is most often used to connect devices to a PAN?":{"awnsers":["Bluetooth"],"possibilities":["coaxial cabling","fiber optic cabling","IEEE 802.11n wireless"]},"Which three factors are reasons for a company to choose a client/server model for a network instead of peer-to-peer? (Choose three.)":{"awnsers":["The company network requires secure access to confidential information.","The users need a central database to store inventory and sales information.","The data gathered by the employees is critical and should be backed up on a regular basis."],"possibilities":["The network is small with fewer than eight users.","Each user understands how to safely share files across a network.","All employees passed a strict background check as part of the corporate hiring practices."]},"What is a characteristic of a WAN?":{"awnsers":["It connects multiple networks that are geographically separated."],"possibilities":["It spans across a campus or city to enable sharing of regional resources.","It is typically owned and managed by a single home or business.","It requires a wireless access point to connect users to the network."]},"Which three layers of the OSI model map to the application layer of the TCP/IP model? (Choose three.)":{"awnsers":["application","presentation","session"],"possibilities":["transport","network","data link","physical"]},"What is the correct order of the layers of the TCP/IP model from the top layer to the bottom?":{"awnsers":["application, transport, internet, network access"],"possibilities":["application, session, network, data link, physical","application, internet, network access, transport","network access, transport, internet, application"]},"What TCP/IP model layer is responsible for MAC addressing?":{"awnsers":["network access"],"possibilities":["internet","transport","application"]},"What PDU is associated with the network layer of the OSI model?":{"awnsers":["packet"],"possibilities":["data","frame","segment"]},"Which two layers of the OSI model correspond to the functions of the TCP/IP model network access layer? (Choose two.)":{"awnsers":["physical","data link"],"possibilities":["network","transport","session"]},"What is identified by the 100 in the 100BASE-TX standard?":{"awnsers":["the maximum bandwidth in Mb/s"],"possibilities":["the maximum cable distance in meters","the maximum number of network nodes","the series number of the standard"]},"Which two characteristics describe Ethernet technology? (Choose two.)":{"awnsers":["It is supported by IEEE 802.3 standards.","It uses the CSMA/CD access control method."],"possibilities":["It is supported by IEEE 802.5 standards.","It typically uses an average of 16 Mb/s for data transfer rates.","It uses a ring topology."]},"Which IEEE standard operates at wireless frequencies in both the 5 GHz and 2.4 GHz ranges?":{"awnsers":["802.11n"],"possibilities":["802.11g","802.11b","802.11a"]},"A customer is considering a multipurpose device to create a home network. Which three devices are usually integrated into a multipurpose network device? (Choose three.)":{"awnsers":["switch","router","wireless access point"],"possibilities":["web server","email server","print server"]},"Which network device makes forwarding decisions based on the destination MAC address that is contained in the frame?":{"awnsers":["switch"],"possibilities":["repeater","hub","router"]},"A   router   uses IP addresses to forward traffic from one network to other networks.":{"awnsers":[],"possibilities":[]},"A network specialist has been hired to install a network in a company that assembles airplane engines. Because of the nature of the business, the area is highly affected by electromagnetic interference. Which type of network media should be recommended so that the data communication will not be affected by EMI?":{"awnsers":["fiber optic"],"possibilities":["STP","coaxial","UTP"]},"Which term describes a type of coaxial cable?":{"awnsers":["RG-6"],"possibilities":["568A","UTP","Cat 5e"]},"Which pairs of wires change termination order between the 568A and 568B standards?":{"awnsers":["green and orange"],"possibilities":["green and brown","blue and brown","brown and orange"]},"Which two types of signal interference are reduced more by STP than by UTP? (Choose two.)":{"awnsers":["RFI","EMI"],"possibilities":["white noise","MDF","dispersion"]},"How many host addresses are available on a network with a subnet mask of 255.255.0.0?":{"awnsers":["65,534"],"possibilities":["254","16,777,214","1024"]},"A technician is troubleshooting a problem where the user claims access to the Internet is not working, but there was access to the Internet the day before. Upon investigation, the technician determines that the user cannot access the network printer in the office either. The network printer is on the same network as the computer. The computer has 169.254.100.88 assigned as an IP address. What is the most likely problem?":{"awnsers":["The computer cannot communicate with a DHCP server."],"possibilities":["The IP default gateway on the computer is incorrect.","The network interface card driver needs to be updated.","The router that connects this network to other networks is down."]},"What is a characteristic of the UDP protocol?":{"awnsers":["low overhead"],"possibilities":["guaranteed delivery","error correction","end-to-end establishment before delivery"]}}

chapter8.json

{
  "A user notices that the data transfer rate for the gigabit NIC in the user computer is much slower than expected. What is a possible cause for the problem?": {
    "awnsers": [
      "The NIC duplex settings have somehow been set to half-duplex."
    ]
  },
  "Two LEDs are usually present on a NIC. What are the two primary uses for these LEDs? (Choose two.)": {
    "awnsers": [
      "to indicate the presence of a connection",
      "to indicate that data transfer activity is present"
    ]
  },
  "What is the purpose of the network profiles that are used to establish a new network connection on a Windows PC?": {
    "awnsers": [
      "to provide an easy way to configure or apply network functions based on the type of network to be joined"
    ]
  },
  "A wireless router is displaying the IP address of 192.168.0.1. What could this mean?": {
    "awnsers": [
      "The wireless router still has the factory default IP address."
    ]
  },
  "A technician is configuring the channel on a wireless router to either 1, 6, or 11. What is the purpose of adjusting the channel?": {
    "awnsers": [
      "to avoid interference from nearby wireless devices"
    ]
  },
  "Which combination of user account and network location profile allows a user to become a member of a homegroup?": {
    "awnsers": [
      "a standard user account with a network location profile of Home"
    ]
  },
  "A business traveler connects to a wireless network with open authentication. What should the traveler do to secure confidential data when connecting to the business services?": {
    "awnsers": [
      "Connect with a VPN."
    ]
  },
  "A technician has been asked to configure a broadband connection for a teleworker. The technician has been instructed that all uploads and downloads for the connection must use existing phone lines. Which broadband technology should be used?": {
    "awnsers": [
      "DSL"
    ]
  },
  "Which type of connection to the Internet is capable of the fastest transfer rates?": {
    "awnsers": [
      "fiber"
    ]
  },
  "Which technology would be recommended for a business that requires workers to access the Internet while visiting customers at many different locations?": {
    "awnsers": [
      "cellular"
    ]
  },
  "A small company is considering moving many of its data center functions to the cloud. What are three advantages of this plan? (Choose three.)": {
    "awnsers": [
      "The company only needs to pay for the amount of processing and storage capacity that it uses.",
      "The company can increase processing and storage capacity as needed and then decrease capacity when it is no longer needed.",
      "As the amount of data that the company uses increases, it becomes impractical for the data to be stored and processed in a single-tenant data center."
    ]
  },
  "Which Cloud computing service would be best for an organization that does not have the technical knowledge to host and maintain applications at their local site?": {
    "awnsers": [
      "SaaS"
    ]
  },
  "A network client in a corporate environment reboots. Which type of server would most likely be used first?": {
    "awnsers": [
      "DHCP"
    ]
  },
  "What is a common function of a proxy server?": {
    "awnsers": [
      "to store frequently accessed web pages on the internal network"
    ]
  },
  "ABC Company requires preventive maintenance for all local network cabling once a year. Which task should be included in the preventive maintenance program?": {
    "awnsers": [
      "Inspect all patch cables for breaks."
    ]
  },
  "What is a benefit of performing preventative maintenance at regular intervals?": {
    "awnsers": [
      "reduction in network downtime"
    ]
  },
  "A user cannot access the network. While the technician is checking the computer, the other users on the same network report that they are having the same problem. Further investigation shows that the LED lights on each NIC are not lit. What should the technician do next?": {
    "awnsers": [
      "Report the problem to the network administrator."
    ]
  },
  "A user can print to a printer that is on the same network, but the traffic of the user cannot reach the Internet. What is a possible cause of the problem?": {
    "awnsers": [
      "The PC default gateway address is missing or incorrect."
    ]
  },
  "A technician is investigating a report that a computer is unable to access network resources. The technician discovers that the computer has an IP address of 169.254.27.168. What is a logical first step in diagnosing this problem?": {
    "awnsers": [
      "Check the NIC LED lights."
    ]
  },
  "A Windows 7 computer is unable to reach a mapped drive on a file server that is on another network within the organization. Further investigation shows that the user is able to use a printer that is connected to the same network as the computer. Which action should the technician perform next?": {
    "awnsers": [
      "Check Network Connection Details in the Windows GUI for the appropriate network connection."
    ]
  },
  "A user has taken a personal laptop to work. The laptop is unable to discover the name of the office wireless network. What are two potential causes of this problem? (Choose two.)": {
    "awnsers": [
      "The wireless router is not broadcasting the SSID.",
      "The network does not support the wireless protocol in use by the laptop."
    ]
  },
  "A network technician attempts to ping www.example.net from a customer computer, but the ping fails. Access to mapped network drives and a shared printer are working correctly. What are two potential causes for this problem? (Choose two.)": {
    "awnsers": [
      "DNS service is unavailable on the customer network."
    ]
  },
  "A technician uses the nbtstat -A 192.168.0.3 command. What does the technician expect to view in the command output?": {
    "awnsers": [
      "current connections and statistics"
    ]
  },
  "Fill in the blank.What is the acronym for the protocol that is used when securely communicating with a web server?": {
    "awnsers": [
      "HTTPS"
    ]
  },
  "Match the definition to the of cloud.": {
    "awnsers": [
      
    ]
  }
}

chapter8.min.json

{"A user notices that the data transfer rate for the gigabit NIC in the user computer is much slower than expected. What is a possible cause for the problem?":{"awnsers":["The NIC duplex settings have somehow been set to half-duplex."],"possibilities":["The NIC wake-on-LAN setting is misconfigured.","Hibernation mode is causing the NIC to shutdown unexpectedly.","The NIC is configured to use both IPv4 and IPv6 at the same time."]},"Two LEDs are usually present on a NIC. What are the two primary uses for these LEDs? (Choose two.)":{"awnsers":["to indicate the presence of a connection","to indicate that data transfer activity is present"],"possibilities":["to indicate interference from another nearby wireless or electronic device","to indicate that the NIC has connected to a DHCP server","to indicate that the NIC is connected to a homegroup or workgroup"]},"What is the purpose of the network profiles that are used to establish a new network connection on a Windows PC?":{"awnsers":["to provide an easy way to configure or apply network functions based on the type of network to be joined"],"possibilities":["to configure NIC settings for the fastest network available","to remove the need for IP addresses when connecting to a network","to provide a list of ISPs that may be used for Internet access"]},"A wireless router is displaying the IP address of 192.168.0.1. What could this mean?":{"awnsers":["The wireless router still has the factory default IP address."],"possibilities":["The NAT function is not working on the wireless router.","Dynamic IP address allocation has been configured on the router and is functioning correctly.","The wireless router has been configured to use the frequencies on channel 1."]},"A technician is configuring the channel on a wireless router to either 1, 6, or 11. What is the purpose of adjusting the channel?":{"awnsers":["to avoid interference from nearby wireless devices"],"possibilities":["to disable broadcasting of the SSID","to enable different 802.11 standards","to provide stronger security modes"]},"Which combination of user account and network location profile allows a user to become a member of a homegroup?":{"awnsers":["a standard user account with a network location profile of Home"],"possibilities":["an admin account with a network location profile of Work","a guest account with a network location profile of Home","an admin user account with a network location of Public"]},"A business traveler connects to a wireless network with open authentication. What should the traveler do to secure confidential data when connecting to the business services?":{"awnsers":["Connect with a VPN."],"possibilities":["Change the network location profile to public.","Change the Windows firewall settings.","Manually configure an IP address, subnet mask, and default gateway."]},"A technician has been asked to configure a broadband connection for a teleworker. The technician has been instructed that all uploads and downloads for the connection must use existing phone lines. Which broadband technology should be used?":{"awnsers":["DSL"],"possibilities":["cable","ISDN","POTS"]},"Which type of connection to the Internet is capable of the fastest transfer rates?":{"awnsers":["fiber"],"possibilities":["ISDN","POTS","satellite","cable"]},"Which technology would be recommended for a business that requires workers to access the Internet while visiting customers at many different locations?":{"awnsers":["cellular"],"possibilities":["ADSL","ISDN","VPN"]},"A small company is considering moving many of its data center functions to the cloud. What are three advantages of this plan? (Choose three.)":{"awnsers":["The company only needs to pay for the amount of processing and storage capacity that it uses.","The company can increase processing and storage capacity as needed and then decrease capacity when it is no longer needed.","As the amount of data that the company uses increases, it becomes impractical for the data to be stored and processed in a single-tenant data center."],"possibilities":["Cloud services are billed at a fixed fee no matter how much processing and storage are used by the company.","Cloud services enable the company to own and administer its own servers and storage devices.","Single-tenant data centers can easily grow to accommodate increasing data storage requirements."]},"Which Cloud computing service would be best for an organization that does not have the technical knowledge to host and maintain applications at their local site?":{"awnsers":["SaaS"],"possibilities":["IaaS","PaaS","ITaaS"]},"A network client in a corporate environment reboots. Which type of server would most likely be used first?":{"awnsers":["DHCP"],"possibilities":["DNS","e-mail","FTP","Telnet","web"]},"What is a common function of a proxy server?":{"awnsers":["to store frequently accessed web pages on the internal network"],"possibilities":["to control who is permitted to access the internal network","to detect malicious signatures by monitoring traffic that is entering the internal network","to provide access to a shared pool of configurable computing resources"]},"ABC Company requires preventive maintenance for all local network cabling once a year. Which task should be included in the preventive maintenance program?":{"awnsers":["Inspect all patch cables for breaks."],"possibilities":["Disconnect and reconnect all patch cables.","Replace all labeling on the cables.","Replace all cable supports to prevent loose attachment points."]},"What is a benefit of performing preventative maintenance at regular intervals?":{"awnsers":["reduction in network downtime"],"possibilities":["reduction in connectivity","reduction in security threats","reduction in EMI and RFI"]},"A user cannot access the network. While the technician is checking the computer, the other users on the same network report that they are having the same problem. Further investigation shows that the LED lights on each NIC are not lit. What should the technician do next?":{"awnsers":["Report the problem to the network administrator."],"possibilities":["Check each computer to verify that they all have the same settings.","Attempt to ping devices on other networks.","Use nslookup to check network connectivity."]},"A user can print to a printer that is on the same network, but the traffic of the user cannot reach the Internet. What is a possible cause of the problem?":{"awnsers":["The PC default gateway address is missing or incorrect."],"possibilities":["The PC has an incorrect IP address.","The network cable connected to the user PC is faulty.","The NIC on the PC is faulty."]},"A technician is investigating a report that a computer is unable to access network resources. The technician discovers that the computer has an IP address of 169.254.27.168. What is a logical first step in diagnosing this problem?":{"awnsers":["Check the NIC LED lights."],"possibilities":["Attempt to ping the default gateway.","Test that DNS is operating correctly.","Activate Network Discovery and File Sharing."]},"A Windows 7 computer is unable to reach a mapped drive on a file server that is on another network within the organization. Further investigation shows that the user is able to use a printer that is connected to the same network as the computer. Which action should the technician perform next?":{"awnsers":["Check Network Connection Details in the Windows GUI for the appropriate network connection."],"possibilities":["Verify that DNS name resolution is operating properly.","Inspect the network patch cable for wear or breaks.","Check the link LED on the NIC."]},"A user has taken a personal laptop to work. The laptop is unable to discover the name of the office wireless network. What are two potential causes of this problem? (Choose two.)":{"awnsers":["The wireless router is not broadcasting the SSID.","The network does not support the wireless protocol in use by the laptop."],"possibilities":["The laptop has not received an IP address from the wireless router.","The wireless router is set to mixed mode.","The laptop must be configured with the office workgroup name."]},"A network technician attempts to ping www.example.net from a customer computer, but the ping fails. Access to mapped network drives and a shared printer are working correctly. What are two potential causes for this problem? (Choose two.)":{"awnsers":["DNS service is unavailable on the customer network."],"possibilities":["The Windows domain or workgroup name that is configured on the computer is incorrect.","The target web server is down.","The computer has been assigned a static IP address.","The HTTP protocol is not working properly on the target server."]},"A technician uses the nbtstat -A 192.168.0.3 command. What does the technician expect to view in the command output?":{"awnsers":["current connections and statistics"],"possibilities":["network adapter configuration information","a list of routers within the traffic path","computer accounts and domain specific information"]},"Fill in the blank.What is the acronym for the protocol that is used when securely communicating with a web server?":{"awnsers":["HTTPS"],"possibilities":[]},"Match the definition to the of cloud.":{"awnsers":[],"possibilities":[]}}

chapter9.json

{
  "Which two statements are true of a laptop CPU when compared to a desktop CPU? (Choose two.)": {
    "awnsers": [
      "Laptop CPUs use smaller cooling devices.",
      "Laptop CPUs are designed to produce less heat."
    ]
  },
  "Which laptop component makes use of throttling to reduce power consumption and heat?": {
    "awnsers": [
      "CPU"
    ]
  },
  "Why are SODIMMs well suited for laptops?": {
    "awnsers": [
      "They have a small form factor."
    ]
  },
  "What is a characteristic of laptop motherboards?": {
    "awnsers": [
      "Laptop motherboards are proprietary."
    ]
  },
  "Which laptop component converts DC power to AC power?": {
    "awnsers": [
      "inverter"
    ]
  },
  "Where is a Wi-Fi antenna commonly located on a laptop?": {
    "awnsers": [
      "above the laptop screen"
    ]
  },
  "Which two methods can be used to configure laptop ACPI power options? (Choose two.)": {
    "awnsers": [
      "BIOS settings",
      "Windows Power Options utility"
    ]
  },
  "A user needs to connect a Bluetooth device to a laptop. Which type of cable is needed to accomplish this?": {
    "awnsers": [
      "None. Bluetooth connections are wireless."
    ]
  },
  "A technician has installed a wireless Ethernet card in a Windows 7 laptop. Where would the technician configure a new wireless connection?": {
    "awnsers": [
      "Control Panel > Networking and Sharing Center > Set up a new connection or network"
    ]
  },
  "Which technology provides laptops the ability to function on a cellular network?": {
    "awnsers": [
      "mobile hotspot"
    ]
  },
  "A technician is trying to remove a SODIMM module from a laptop. What is the correct way to do this?": {
    "awnsers": [
      "Press outward on the clips that hold the sides of the SODIMM."
    ]
  },
  "When replacing or adding memory to a laptop, where can a technician find the maximum amount of RAM each memory slot can support?": {
    "awnsers": [
      "website of manufacturer"
    ]
  },
  "What should be done immediately after a CPU is latched in and screwed down to a laptop motherboard?": {
    "awnsers": [
      "The locked down CPU should be protected with thermal paste."
    ]
  },
  "Which technology allows a mobile device to establish wireless communication with another mobile device by touching them together?": {
    "awnsers": [
      "NFC"
    ]
  },
  "Which technology will allow a mobile device to share an Internet connection with other devices via tethering?": {
    "awnsers": [
      "Bluetooth"
    ]
  },
  "What are two differences between an e-reader and a tablet device? (Choose two.)": {
    "awnsers": [
      "An e-reader commonly has longer battery life than a tablet device.",
      "A tablet device screen may be harder to read in direct sunlight than an e-reader screen."
    ]
  },
  "What type of device is commonly used to measure and collect daily activity data for achieving personal goals?": {
    "awnsers": [
      "fitness monitor"
    ]
  },
  "A technician has been asked to decide which laptop components should be cleaned on a monthly basis as part of a maintenance routine. What are two examples of components that should be included? (Choose two.)": {
    "awnsers": [
      "exterior case",
      "keyboard"
    ]
  },
  "To clean laptops, which two products are recommended? (Choose two.)": {
    "awnsers": [
      "cotton swabs",
      "mild cleaning solution"
    ]
  },
  "What two steps must be taken before performing a cleaning procedure on a laptop computer? (Choose two.)": {
    "awnsers": [
      "Disconnect the laptop from the electrical outlet.",
      "Remove all installed batteries."
    ]
  },
  "What is the first step in the process of troubleshooting a laptop?": {
    "awnsers": [
      "Identify the problem."
    ]
  },
  "What is the next step in the troubleshooting process after a solution has been implemented on a laptop?": {
    "awnsers": [
      "Verify the solution."
    ]
  },
  "While troubleshooting a mobile device, a technician determines that the battery is not holding a charge. What is the next step in the troubleshooting process?": {
    "awnsers": [
      "Determine the exact cause."
    ]
  },
  "A technician notices that a laptop display appears stretched and pixelated. What is a probable cause of this?": {
    "awnsers": [
      "The display properties are incorrectly set."
    ]
  },
  "A user with a company-issued smartphone notices that there is a gap at the end of the device. A technician examines the smartphone and discovers that the battery is swollen. What should the technician do next?": {
    "awnsers": [
      "Replace the battery."
    ]
  }
}

chapter9.min.json

{"Which two statements are true of a laptop CPU when compared to a desktop CPU? (Choose two.)":{"awnsers":["Laptop CPUs use smaller cooling devices.","Laptop CPUs are designed to produce less heat."],"possibilities":["Laptop CPUs operate at higher clock speeds.","Laptop CPUs consume more power.","Laptop CPUs are interchangeable with desktop CPUs."]},"Which laptop component makes use of throttling to reduce power consumption and heat?":{"awnsers":["CPU"],"possibilities":["motherboard","optical drive","hard drive"]},"Why are SODIMMs well suited for laptops?":{"awnsers":["They have a small form factor."],"possibilities":["They connect to external ports.","They do not produce heat.","They are interchangeable with desktops."]},"What is a characteristic of laptop motherboards?":{"awnsers":["Laptop motherboards are proprietary."],"possibilities":["Laptop motherboards use the same form factors as desktop motherboards.","Laptop motherboards use standard form factors.","Laptop motherboard components are compatible with desktop motherboards."]},"Which laptop component converts DC power to AC power?":{"awnsers":["inverter"],"possibilities":["fluorescent tube","power supply","backlight"]},"Where is a Wi-Fi antenna commonly located on a laptop?":{"awnsers":["above the laptop screen"],"possibilities":["on an external USB adapter","next to the keyboard","on the side of the laptop"]},"Which two methods can be used to configure laptop ACPI power options? (Choose two.)":{"awnsers":["BIOS settings","Windows Power Options utility"],"possibilities":["Windows UAC settings","Windows AERO theme settings","power dial"]},"A user needs to connect a Bluetooth device to a laptop. Which type of cable is needed to accomplish this?":{"awnsers":["None. Bluetooth connections are wireless."],"possibilities":["VGA cable","USB cable","EIA/TIA 232 cable","parallel cable"]},"A technician has installed a wireless Ethernet card in a Windows 7 laptop. Where would the technician configure a new wireless connection?":{"awnsers":["Control Panel > Networking and Sharing Center > Set up a new connection or network"],"possibilities":["Control Panel > Administrative Tools > Services","Control Panel > Internet Options","Control Panel > System > Device Manager"]},"Which technology provides laptops the ability to function on a cellular network?":{"awnsers":["mobile hotspot"],"possibilities":["Bluetooth","infrared","802.11 Wi-Fi"]},"A technician is trying to remove a SODIMM module from a laptop. What is the correct way to do this?":{"awnsers":["Press outward on the clips that hold the sides of the SODIMM."],"possibilities":["Pull outward by holding the center of the SODIMM module.","Apply downward force on the SODIMM module.","Desolder the SODIMM module."]},"When replacing or adding memory to a laptop, where can a technician find the maximum amount of RAM each memory slot can support?":{"awnsers":["website of manufacturer"],"possibilities":["BIOS","System Properties window","POST screen"]},"What should be done immediately after a CPU is latched in and screwed down to a laptop motherboard?":{"awnsers":["The locked down CPU should be protected with thermal paste."],"possibilities":["The heat sink should be attached to the CPU.","The cooling fan should be fastened to the motherboard.","The power cable should be attached from the cooling fan to the motherboard."]},"Which technology allows a mobile device to establish wireless communication with another mobile device by touching them together?":{"awnsers":["NFC"],"possibilities":["Bluetooth","IR","Lightning connector"]},"Which technology will allow a mobile device to share an Internet connection with other devices via tethering?":{"awnsers":["Bluetooth"],"possibilities":["infrared","near field communication","Wi-Fi"]},"What are two differences between an e-reader and a tablet device? (Choose two.)":{"awnsers":["An e-reader commonly has longer battery life than a tablet device.","A tablet device screen may be harder to read in direct sunlight than an e-reader screen."],"possibilities":["An e-reader only supports Wi-Fi connectivity but a tablet can support both Wi-Fi and cellular connectivity.","A tablet device is usually lighter in weight than an e-reader.","A tablet uses an electronic paper technology that provides better performance than an e-reader."]},"What type of device is commonly used to measure and collect daily activity data for achieving personal goals?":{"awnsers":["fitness monitor"],"possibilities":["phablet","smart camera","Global Positioning System"]},"A technician has been asked to decide which laptop components should be cleaned on a monthly basis as part of a maintenance routine. What are two examples of components that should be included? (Choose two.)":{"awnsers":["exterior case","keyboard"],"possibilities":["CPU","optical drive","RAM"]},"To clean laptops, which two products are recommended? (Choose two.)":{"awnsers":["cotton swabs","mild cleaning solution"],"possibilities":["ammonia","rubbing alcohol","car wax"]},"What two steps must be taken before performing a cleaning procedure on a laptop computer? (Choose two.)":{"awnsers":["Disconnect the laptop from the electrical outlet.","Remove all installed batteries."],"possibilities":["Wipe the surface of the touch pad.","Clean the screen with a cloth.","Insert the cleaning disk into the optical drive.","Backup the registry."]},"What is the first step in the process of troubleshooting a laptop?":{"awnsers":["Identify the problem."],"possibilities":["Establish probable causes.","Determine the exact cause.","Verify full functionality."]},"What is the next step in the troubleshooting process after a solution has been implemented on a laptop?":{"awnsers":["Verify the solution."],"possibilities":["Document the solution.","Ask the customer to explain the problem.","Return the device to the customer."]},"While troubleshooting a mobile device, a technician determines that the battery is not holding a charge. What is the next step in the troubleshooting process?":{"awnsers":["Determine the exact cause."],"possibilities":["Implement a solution.","Document the findings.","Verify the solution and full system functionality."]},"A technician notices that a laptop display appears stretched and pixelated. What is a probable cause of this?":{"awnsers":["The display properties are incorrectly set."],"possibilities":["The power management features are incorrectly set.","The power inverter is failing.","The screen has been burned in.","One of the RAM modules is failing."]},"A user with a company-issued smartphone notices that there is a gap at the end of the device. A technician examines the smartphone and discovers that the battery is swollen. What should the technician do next?":{"awnsers":["Replace the battery."],"possibilities":["Use the smartphone until the battery is completely discharged.","Clean the battery leads with baking soda.","Use a multimeter to see if the output voltage is within range."]}}

checkpoint.json

{
  "What three voltages are commonly provided by the power supply to the various components inside the computer? (Choose three.)": {
    "awnsers": [
      "3.3 volts",
      "5 volts",
      "12 volts"
    ]
  },
  "Hard drives in a grocery warehouse keep failing because of the adverse warehouse environment. What would be a possible solution for this high failure rate?": {
    "awnsers": [
      "Install an SSD drive in each computer."
    ]
  },
  "A server administrator needs to set up a new server with disk fault tolerance technology. The administrator decides to deploy RAID 0+1 technology. What is the minimum number of disks needed to deploy the disk array setting?": {
    "awnsers": [
      "4"
    ]
  },
  "Which type of interface should a customer choose if connecting a single cable from a Microsoft Windows computer to output both audio and video to a high definition television?": {
    "awnsers": [
      "HDMI"
    ]
  },
  "Refer to the exhibit. To what input device would the cables attach?": {
    "awnsers": [
      "KVM switch\u00a0"
    ]
  },
  "A desktop user has requested the ability to easily transfer photos from a camera SD card to a computer. Which device can be installed on the desktop computer to fulfill this request?": {
    "awnsers": [
      "media reader"
    ]
  },
  "Which is the correct procedure to put out a fire with a fire extinguisher after the pin is pulled?": {
    "awnsers": [
      "Aim at the base of the flame, squeeze the lever, and sweep from side to side."
    ]
  },
  "Which measure can help control RFI effects on wireless networks?": {
    "awnsers": [
      "Ensure the wireless network is on a different frequency than the offending source."
    ]
  },
  "What can be tested with a digital multimeter?": {
    "awnsers": [
      "quality of electricity in computer components"
    ]
  },
  "Which disk management tool scans the critical files of an operating system and replaces the corrupt files?": {
    "awnsers": [
      "System File Checker"
    ]
  },
  "Which action can reduce the risk of ESD damage when computer equipment is being worked on?": {
    "awnsers": [
      "working on a grounded antistatic mat"
    ]
  },
  "When a used CPU is being installed, what two items should be used to clean the top of the CPU and the base of the heat sink before applying thermal compound? (Choose two.)": {
    "awnsers": [
      "isopropyl alcohol",
      "lint-free cloth"
    ]
  },
  "A technician is troubleshooting a problem where many websites return a \u201ccertificate not valid\u201d error. The technician notices that the date and time are not current and resets these to the correct settings. The previously inaccessible websites are now accessible. However, when the computer is restarted the same problem reoccurs. What can the technician do to prevent the date and time from resetting?": {
    "awnsers": [
      "Replace the CMOS battery."
    ]
  },
  "Which two hardware features would a technician monitor within the BIOS if a computer was suspected of overheating? (Choose two.)": {
    "awnsers": [
      "CPU clock speed",
      "CPU fan speed"
    ]
  },
  "What component can be replaced and upgraded on a PC to increase the data processing speed?": {
    "awnsers": [
      "CPU"
    ]
  },
  "What are two effects of not having a preventive maintenance plan for users and organizations? (Choose two.)": {
    "awnsers": [
      "increased repair costs",
      "increased downtime"
    ]
  },
  "Which three actions should be part of a regular computer preventive maintenance plan? (Choose three.)": {
    "awnsers": [
      "removing dust from fan intakes, the power supply, and peripherals",
      "installing appropriate security updates",
      "removing unused or unwanted programs"
    ]
  },
  "If a technician is unable to create a backup of data on a customer computer, what three pieces of information should the technician include on the liability release form signed by the customer before beginning work? (Choose three.)": {
    "awnsers": [
      "permission to work on the computer without a current backup available",
      "a release from liability if data is lost or corrupted",
      "a description of the work to be performed"
    ]
  },
  "What is the first step in the troubleshooting process?": {
    "awnsers": [
      "Ask the user direct questions about the issue."
    ]
  },
  "After performing a preventive maintenance on a PC, the technician powers on the PC only to find that nothing happens. What is the most likely problem?": {
    "awnsers": [
      "The computer is not plugged into the AC outlet."
    ]
  },
  "Which statement describes a characteristic of a network operating system?": {
    "awnsers": [
      "It runs multiuser applications."
    ]
  },
  "What technology was created to replace the BIOS program on modern personal computer motherboards?": {
    "awnsers": [
      "UEFI"
    ]
  },
  "On which two occasions is it most likely that a technician will have to perform a clean operating system installation if a backup has not been performed? (Choose two.)": {
    "awnsers": [
      "The existing operating system is corrupted.",
      "A new replacement hard drive is installed in a computer."
    ]
  },
  "Which key or key sequence pressed during the boot process will allow a user to start a Windows PC using the last known good configuration?": {
    "awnsers": [
      "F8"
    ]
  },
  "In which folder are application files for 32-bit programs typically located on a computer that is running a 64-bit edition of Windows 7?": {
    "awnsers": [
      "C:\\Program Files (x86)"
    ]
  },
  "A technician notices that an application is not responding to commands and that the computer seems to respond slowly when applications are opened. What is the best administrative tool to force the release of system resources from the unresponsive application?": {
    "awnsers": [
      "Task Manager"
    ]
  },
  "What does virtual memory provide to an operating system?": {
    "awnsers": [
      "a temporary storage of data until enough RAM is available to process it"
    ]
  },
  "A PC technician is having trouble with a Windows-based system and wants to perform a system restore from the command prompt. What command would start this process?": {
    "awnsers": [
      "rstrui"
    ]
  },
  "A technician is attempting to create virtual machines on a PC but wants to ensure that the physical system resources used by the virtual machines are directly managed by them and not by the host operating system. How can the technician accomplish this?": {
    "awnsers": [
      "Set up the virtual machines using a native hypervisor."
    ]
  },
  "A company has a preventive maintenance policy that requires every computer have a new restore point created every six months. For computers using the Windows 7 operating system, how can a technician create the restore point?": {
    "awnsers": [
      "Choose Start > All Programs > Accessories > System Tools > System Restore > Next."
    ]
  },
  "A user notices that some of the programs that are installed before upgrading to Windows 7 no longer function properly. What can the user do to fix this problem?": {
    "awnsers": [
      "Reinstall the programs in Compatibility Mode."
    ]
  },
  "A network administrator has finished migrating from a peer-to-peer network to a new client-server network configuration. What are two advantages of the new configuration? (Choose two.)": {
    "awnsers": [
      "Data is more secure in the event of hardware failures.",
      "Data resources and access are centrally controlled."
    ]
  },
  "At which TCP\/IP model layer would a MAC address be found?": {
    "awnsers": [
      "network access"
    ]
  },
  "A technician needs to add a new wireless device to a small WLAN. The WLAN is a mixture of old and newer 802.11b and 802.11g devices. What choice for the new device would provide the most interoperability for present and future growth?": {
    "awnsers": [
      "Add a new 802.11n device."
    ]
  },
  "A customer who wants to enhance home network security is shopping for devices. The sales representative recommends a device that has a hardware firewall. Which device can provide this service?": {
    "awnsers": [
      "integrated router"
    ]
  },
  "Copper network cables consist of pairs of wires that are twisted together. Which type of signal interference is reduced or prevented by this?": {
    "awnsers": [
      "crosstalk"
    ]
  },
  "A computer is assigned an IP address of 169.254.33.16. What can be said about the computer, based on the assigned address?": {
    "awnsers": [
      "It cannot communicate outside its own network."
    ]
  },
  "A user is configuring a wireless access point and wants to prevent any neighbors from discovering the network. What action does the user need to take?": {
    "awnsers": [
      "Disable SSID broadcast."
    ]
  },
  "A home user was successfully browsing the Internet earlier in the day but is now unable to connect. A ping command from a wireless laptop to a wired PC in the LAN is successful, but the nslookup command fails to resolve a website address. The user decides to analyze the LEDs on the Linksys router to verify connectivity. Which LED should be of main concern in this situation?": {
    "awnsers": [
      "Internet LED"
    ]
  },
  "Why would an administrator use Windows Remote Desktop and Windows Remote Assistant?": {
    "awnsers": [
      "to connect to a remote computer over the network to control its applications and data"
    ]
  },
  "A corporation has expanded to include multiple remote offices around the globe. Which technology should be used to allow the remote offices to communicate and share network resources privately?": {
    "awnsers": [
      "VPN"
    ]
  },
  "What physical layer medium is used by DSL to provide high-speed data communications?": {
    "awnsers": [
      "telephone lines"
    ]
  },
  "The current IP configuration of a small company is done manually and is time-consuming. Because of increased network growth, a technician needs a simpler way for IP configuration of workstations. Which service would simplify the workstation IP configuration task?": {
    "awnsers": [
      "DHCP"
    ]
  },
  "What is the function of the DNS server?": {
    "awnsers": [
      "It maps a hostname to a corresponding IP address."
    ]
  },
  "A computer can access devices on the same network but cannot access devices on other networks. What is the probable cause of this problem?": {
    "awnsers": [
      "The computer has an invalid default gateway address."
    ]
  }
}

checkpoint.min.json

{"What three voltages are commonly provided by the power supply to the various components inside the computer? (Choose three.)":{"awnsers":["3.3 volts","5 volts","12 volts"],"possibilities":["9 volts","24 volts","48 volts"]},"Hard drives in a grocery warehouse keep failing because of the adverse warehouse environment. What would be a possible solution for this high failure rate?":{"awnsers":["Install an SSD drive in each computer."],"possibilities":["Install a more powerful power supply in each computer.","Install an antistatic mat under each computer.","Install each computer in a specialized high airflow case."]},"A server administrator needs to set up a new server with disk fault tolerance technology. The administrator decides to deploy RAID 0+1 technology. What is the minimum number of disks needed to deploy the disk array setting?":{"awnsers":["4"],"possibilities":["2","3","5","6"]},"Which type of interface should a customer choose if connecting a single cable from a Microsoft Windows computer to output both audio and video to a high definition television?":{"awnsers":["HDMI"],"possibilities":["DVI","PS/2","DB-15"]},"Refer to the exhibit. To what input device would the cables attach?":{"awnsers":["KVM switch "],"possibilities":["keyboard/mouse combo device","video distribution center","sound system"]},"A desktop user has requested the ability to easily transfer photos from a camera SD card to a computer. Which device can be installed on the desktop computer to fulfill this request?":{"awnsers":["media reader"],"possibilities":["capture card","storage controller","graphics card"]},"Which is the correct procedure to put out a fire with a fire extinguisher after the pin is pulled?":{"awnsers":["Aim at the base of the flame, squeeze the lever, and sweep from side to side."],"possibilities":["Aim just above the flame, squeeze the lever, and sweep from side to side.","Aim directly at the center of the flame, squeeze the lever, and sweep from side to side.","Aim at the base of the flame, squeeze the lever, and sweep from the base to the top of the flame.","Aim just above the flame, squeeze the lever, and sweep from the top to the base of the flame."]},"Which measure can help control RFI effects on wireless networks?":{"awnsers":["Ensure the wireless network is on a different frequency than the offending source."],"possibilities":["Ensure the humidity and temperature levels are set as low as possible.","Ensure the number of wireless NICs exceeds the number of wireless phones.","Ensure each wireless NIC is configured to operate at different frequencies from all other wireless NICs."]},"What can be tested with a digital multimeter?":{"awnsers":["quality of electricity in computer components"],"possibilities":["wireless signal strength and access point positioning","basic functionality of computer ports","copper cable location"]},"Which disk management tool scans the critical files of an operating system and replaces the corrupt files?":{"awnsers":["System File Checker"],"possibilities":["Scandisk","Chkdsk","Disk Cleanup","Optimize Drives"]},"Which action can reduce the risk of ESD damage when computer equipment is being worked on?":{"awnsers":["working on a grounded antistatic mat"],"possibilities":["lowering the humidity level in the work area","moving cordless phones away from the work area","keeping the computer plugged into a surge protector"]},"When a used CPU is being installed, what two items should be used to clean the top of the CPU and the base of the heat sink before applying thermal compound? (Choose two.)":{"awnsers":["isopropyl alcohol","lint-free cloth"],"possibilities":["tap water","denatured water","cotton swab"]},"A technician is troubleshooting a problem where many websites return a “certificate not valid” error. The technician notices that the date and time are not current and resets these to the correct settings. The previously inaccessible websites are now accessible. However, when the computer is restarted the same problem reoccurs. What can the technician do to prevent the date and time from resetting?":{"awnsers":["Replace the CMOS battery."],"possibilities":["Reinstall the OS.","Upgrade the BIOS.","Change the power settings in the BIOS."]},"Which two hardware features would a technician monitor within the BIOS if a computer was suspected of overheating? (Choose two.)":{"awnsers":["CPU clock speed","CPU fan speed"],"possibilities":["motherboard voltage","hard drive speed","Trusted Platform Module"]},"What component can be replaced and upgraded on a PC to increase the data processing speed?":{"awnsers":["CPU"],"possibilities":["RAM","hard drive","BIOS"]},"What are two effects of not having a preventive maintenance plan for users and organizations? (Choose two.)":{"awnsers":["increased repair costs","increased downtime"],"possibilities":["increased number of regular updates","increased management tasks","increased documentation needs"]},"Which three actions should be part of a regular computer preventive maintenance plan? (Choose three.)":{"awnsers":["removing dust from fan intakes, the power supply, and peripherals","installing appropriate security updates","removing unused or unwanted programs"],"possibilities":["changing browser settings","deleting old email","installing more RAM in the machine"]},"If a technician is unable to create a backup of data on a customer computer, what three pieces of information should the technician include on the liability release form signed by the customer before beginning work? (Choose three.)":{"awnsers":["permission to work on the computer without a current backup available","a release from liability if data is lost or corrupted","a description of the work to be performed"],"possibilities":["a description of the problem","the steps required to resolve the problem","the components used in the repair"]},"What is the first step in the troubleshooting process?":{"awnsers":["Ask the user direct questions about the issue."],"possibilities":["Implement a quick procedure to solve the problem.","Create a plan of action to propose to the user.","Establish a theory for the cause of the problem."]},"After performing a preventive maintenance on a PC, the technician powers on the PC only to find that nothing happens. What is the most likely problem?":{"awnsers":["The computer is not plugged into the AC outlet."],"possibilities":["The power supply voltage switch is set to the incorrect voltage.","The technician forgot to reset the BIOS settings.","The CPU has not been reinserted properly."]},"Which statement describes a characteristic of a network operating system?":{"awnsers":["It runs multiuser applications."],"possibilities":["A network operating system shares files and folders on a small network with limited security.","It typically is used in SOHO environments.","It supports a limited number of users."]},"What technology was created to replace the BIOS program on modern personal computer motherboards?":{"awnsers":["UEFI"],"possibilities":["RAM","CMOS","MBR"]},"On which two occasions is it most likely that a technician will have to perform a clean operating system installation if a backup has not been performed? (Choose two.)":{"awnsers":["The existing operating system is corrupted.","A new replacement hard drive is installed in a computer."],"possibilities":["A user requires access to a new printer.","The existing security software requires upgrading.","The computer is being moved to a different network."]},"Which key or key sequence pressed during the boot process will allow a user to start a Windows PC using the last known good configuration?":{"awnsers":["F8"],"possibilities":["F1","F12","Alt-Z","Windows key"]},"In which folder are application files for 32-bit programs typically located on a computer that is running a 64-bit edition of Windows 7?":{"awnsers":["C:\\Program Files (x86)"],"possibilities":["C:\\Users","C:\\Program Files","C:\\Application Data"]},"A technician notices that an application is not responding to commands and that the computer seems to respond slowly when applications are opened. What is the best administrative tool to force the release of system resources from the unresponsive application?":{"awnsers":["Task Manager"],"possibilities":["Add or Remove Programs","Event Viewer","System Restore"]},"What does virtual memory provide to an operating system?":{"awnsers":["a temporary storage of data until enough RAM is available to process it"],"possibilities":["an increase in data storage","an increase in the speed of accessing RAM","the creation of virtual partitions on the hard drive"]},"A PC technician is having trouble with a Windows-based system and wants to perform a system restore from the command prompt. What command would start this process?":{"awnsers":["rstrui"],"possibilities":["tasklist","robocopy","sfc","gpupdate"]},"A technician is attempting to create virtual machines on a PC but wants to ensure that the physical system resources used by the virtual machines are directly managed by them and not by the host operating system. How can the technician accomplish this?":{"awnsers":["Set up the virtual machines using a native hypervisor."],"possibilities":["Set up the virtual machines using a hosted hypervisor.","Set up the virtual machines as Windows Virtual PCs","Limit the amount of paged RAM.","Disable hyperthreading in the BIOS."]},"A company has a preventive maintenance policy that requires every computer have a new restore point created every six months. For computers using the Windows 7 operating system, how can a technician create the restore point?":{"awnsers":["Choose Start > All Programs > Accessories > System Tools > System Restore > Next."],"possibilities":["From the CLI enter the command restore /cn.","Choose Start > Control Panel > Accessories > System Tools > System Restore > Create a restore point.","Right-click My Computer and then choose Properties > Restore > Create Restore Point."]},"A user notices that some of the programs that are installed before upgrading to Windows 7 no longer function properly. What can the user do to fix this problem?":{"awnsers":["Reinstall the programs in Compatibility Mode."],"possibilities":["Change the file system to FAT16.","Update the driver for the graphics card.","Lower the UAC setting in the Change User Account Control settings dialog box of the User Accounts control."]},"A network administrator has finished migrating from a peer-to-peer network to a new client-server network configuration. What are two advantages of the new configuration? (Choose two.)":{"awnsers":["Data is more secure in the event of hardware failures.","Data resources and access are centrally controlled."],"possibilities":["The total cost of the new solution is considerably lower.","Individual users are in control of their own computers and network resources.","Personnel costs are lower because a dedicated network administrator is no longer necessary."]},"At which TCP/IP model layer would a MAC address be found?":{"awnsers":["network access"],"possibilities":["application","transport","internet"]},"A technician needs to add a new wireless device to a small WLAN. The WLAN is a mixture of old and newer 802.11b and 802.11g devices. What choice for the new device would provide the most interoperability for present and future growth?":{"awnsers":["Add a new 802.11n device."],"possibilities":["Add a new 802.11a device.","Add a new 802.11b device.","Add a new 802.11g device."]},"A customer who wants to enhance home network security is shopping for devices. The sales representative recommends a device that has a hardware firewall. Which device can provide this service?":{"awnsers":["integrated router"],"possibilities":["bridge","switch","wireless access point"]},"Copper network cables consist of pairs of wires that are twisted together. Which type of signal interference is reduced or prevented by this?":{"awnsers":["crosstalk"],"possibilities":["RFI","EMI","white noise"]},"A computer is assigned an IP address of 169.254.33.16. What can be said about the computer, based on the assigned address?":{"awnsers":["It cannot communicate outside its own network."],"possibilities":["It can communicate on the local network as well as on the Internet.","It can communicate with networks inside a particular company with subnets.","It has a public IP address that has been translated to a private IP address."]},"A user is configuring a wireless access point and wants to prevent any neighbors from discovering the network. What action does the user need to take?":{"awnsers":["Disable SSID broadcast."],"possibilities":["Enable WPA encryption.","Configure DMZ settings.","Configure a DNS server."]},"A home user was successfully browsing the Internet earlier in the day but is now unable to connect. A ping command from a wireless laptop to a wired PC in the LAN is successful, but the nslookup command fails to resolve a website address. The user decides to analyze the LEDs on the Linksys router to verify connectivity. Which LED should be of main concern in this situation?":{"awnsers":["Internet LED"],"possibilities":["WLAN LED","power LED","1-4 Ethernet LEDs"]},"Why would an administrator use Windows Remote Desktop and Windows Remote Assistant?":{"awnsers":["to connect to a remote computer over the network to control its applications and data"],"possibilities":["to provide secure remote access to resources on another network","to connect to an enterprise network across an unsecured connection and act as a local client of that network","to enable sharing of files and presentations with a group of users over the Internet"]},"A corporation has expanded to include multiple remote offices around the globe. Which technology should be used to allow the remote offices to communicate and share network resources privately?":{"awnsers":["VPN"],"possibilities":["Remote Desktop","administrative share","Remote Assistance"]},"What physical layer medium is used by DSL to provide high-speed data communications?":{"awnsers":["telephone lines"],"possibilities":["television cable","Satellite dish","4G wireless radio"]},"The current IP configuration of a small company is done manually and is time-consuming. Because of increased network growth, a technician needs a simpler way for IP configuration of workstations. Which service would simplify the workstation IP configuration task?":{"awnsers":["DHCP"],"possibilities":["APIPA","DIPS","ICMP"]},"What is the function of the DNS server?":{"awnsers":["It maps a hostname to a corresponding IP address."],"possibilities":["It assigns IP addresses to clients.","It accepts HTTP requests from clients.","It manages the domain that clients are assigned to."]},"A computer can access devices on the same network but cannot access devices on other networks. What is the probable cause of this problem?":{"awnsers":["The computer has an invalid default gateway address."],"possibilities":["The cable is not connected properly to the NIC.","The computer has an invalid IP address.","The computer has an incorrect subnet mask."]}}

final.json

{
  "What is the purpose of RAID adapters?": {
    "awnsers": [
      "to connect multiple storage devices for redundancy or speed"
    ]
  },
  "Which type of interface should a customer choose if connecting a single cable from a Microsoft Windows computer to output both audio and video to a high definition television?": {
    "awnsers": [
      "HDMI"
    ]
  },
  "Which type of input device can identify users based on their voice?": {
    "awnsers": [
      "switchbiometric\u00a0identification\u00a0device"
    ]
  },
  "What type of external storage should be used by a technician to back up over 2 TB of music and video data files?": {
    "awnsers": [
      "external hard drive"
    ]
  },
  "What type of device provides power to a computer and allows it to be safely shut down in the event of a power loss?": {
    "awnsers": [
      "uninterruptible power supply"
    ]
  },
  "Which measure can help control RFI effects on wireless networks?": {
    "awnsers": [
      "Ensure the wireless network is on a different frequency than the offending source."
    ]
  },
  "What is the purpose of a Safety Data Sheet?": {
    "awnsers": [
      "to specify procedures for dealing with potentially hazardous materials"
    ]
  },
  "What can be tested with a digital multimeter?": {
    "awnsers": [
      "quality of electricity in computer components"
    ]
  },
  "When should a technician avoid wearing an antistatic wrist strap?": {
    "awnsers": [
      "when replacing a power supply unit"
    ]
  },
  "Which solution should be used to clean a CPU and a heat sink?": {
    "awnsers": [
      "isopropyl alcoho"
    ]
  },
  "Which two types of expansion slots would be used by a wireless NIC in a computer today? (Choose two.)": {
    "awnsers": [
      "PCIe",
      "PCI"
    ]
  },
  "When a PC is being assembled, what component is connected to the motherboard with a SATA cable?": {
    "awnsers": [
      "the optical drive"
    ]
  },
  "A technician is troubleshooting a computer that is experiencing hardware failure detected by the BIOS. What is one way this failure is indicated?": {
    "awnsers": [
      "The computer emits a pattern of beeps indicating the failing device."
    ]
  },
  "Which three features can be configured in the BIOS settings to secure a computer? (Choose three.)": {
    "awnsers": [
      "drive encryption",
      "TPM",
      "passwords"
    ]
  },
  "What is the most important reason for a company to ensure that computer preventive maintenance is done?": {
    "awnsers": [
      "Preventive maintenance helps to protect the computer equipment against future problems."
    ]
  },
  "A technician opens up a PC to work on it, and finds that it is very dusty inside. What should the technician do?": {
    "awnsers": [
      "Use a can of compressed air to remove excess dust."
    ]
  },
  "Which built-in tool is available on a Mac OS X machine to perform disk backups?": {
    "awnsers": [
      "Time Machine"
    ]
  },
  "A computer technician performed a number of actions to correct a problem. Some actions did not solve the problem, but eventually a solution was found. What should be documented?": {
    "awnsers": [
      "everything that was done to try to solve the problem"
    ]
  },
  "After a computer is powered on, Windows 7 fails to start. What initial procedure would a technician use to deal with this failure?": {
    "awnsers": [
      "Boot from a Windows 7 installation media and access the System Restore utility."
    ]
  },
  "What are two advantages of the NTFS file system compared with FAT32? (Choose two.)": {
    "awnsers": [
      "NTFS supports larger files.",
      "NTFS provides more security features."
    ]
  },
  "What type of hard drive contains flash memory for caching frequently used data but stores the most of the data on a magnetic hard disk drive?": {
    "awnsers": [
      "solid-state drive"
    ]
  },
  "What does %USERPROFILE% represent in the path C:\\Users\\%USERPROFILE%\\AppData\\Local\\Temp?": {
    "awnsers": [
      "an environment variable that is set by the operating system"
    ]
  },
  "A technician notices that an application is not responding to commands and that the computer seems to respond slowly when applications are opened. What is the best administrative tool to force the release of system resources from the unresponsive application?": {
    "awnsers": [
      "Task Manager"
    ]
  },
  "A technician has installed a new sound card in a PC but it is not operating correctly. Where should the technician look to investigate driver problems?": {
    "awnsers": [
      "Device Manager"
    ]
  },
  "Which technology provides a solution for PC virtualization?": {
    "awnsers": [
      "hypervisor"
    ]
  },
  "What are two consequences of setting an incorrect boot order in the system BIOS? (Choose two.)": {
    "awnsers": [
      "The computer displays a \u201cBOOTMGR is missing\u201d error after POST.",
      "The computer displays an \u201cInvalid Boot Disk\u201d error after POST."
    ]
  },
  "A network administrator has finished migrating from a peer-to-peer network to a new client-server network configuration. What are two advantages of the new configuration? (Choose two.)": {
    "awnsers": [
      "Data is more secure in the event of hardware failures.",
      "Data resources and access are centrally controlled."
    ]
  },
  "Which layer of the OSI model is responsible for physical addressing and the procedures used to access media?": {
    "awnsers": [
      "data link"
    ]
  },
  "The current IP configuration of a medium size company with several subnets is done manually and is time-consuming. Because of increased network growth, a technician needs a simpler way for IP configuration of workstations. Which service or protocol would simplify the workstation IP configuration task?": {
    "awnsers": [
      "DHCP"
    ]
  },
  "Several messages sent to the network administrator are reporting that access to a secure server using HTTPS is failing. After checking recent updates to the company firewall, the administrator learns that the firewall is blocking HTTPS. Which port should be opened to solve the problem?": {
    "awnsers": [
      "443"
    ]
  },
  "Which two commands could be used to check if DNS name resolution is working properly on a Windows PC? (Choose two.)": {
    "awnsers": [
      "nslookup cisco.com",
      "ping cisco.com"
    ]
  },
  "Which wireless security mode supports government grade security and offers both personal and enterprise authentication?": {
    "awnsers": [
      "WPA2"
    ]
  },
  "Which Cloud computing service would be best for an organization that needs to collaboratively create applications and deliver them over the web?": {
    "awnsers": [
      "PaaS"
    ]
  },
  "A network administrator occasionally asks a technician to make sure that dust does not accumulate on devices in the network equipment closets. What is the purpose of having the technician do this job?": {
    "awnsers": [
      "Dust can cause network equipment to overheat and cause problems on the network."
    ]
  },
  "A technician installed a network adapter in a computer and wants to test network connectivity. The ping command can receive responses from workstations on the same subnet but not from remote workstations. What could be causing the problem?": {
    "awnsers": [
      "The default gateway is incorrect."
    ]
  },
  "What are three common input devices found on laptops? (Choose three.)": {
    "awnsers": [
      "touchpad",
      "fingerprint reader",
      "web camera"
    ]
  },
  "A user calls the help desk to report that a mobile device exhibits very slow performance. What could cause this problem?": {
    "awnsers": [
      "An app is not compatible with the device."
    ]
  },
  "A computer technician has decided that a problem with a laptop can be solved by repairing a hardware component. What should be done first before attempting to repair a hardware component on a laptop?": {
    "awnsers": [
      "Consult the service manual for the laptop."
    ]
  },
  "Which closed-ended question would be appropriate for a technician to use to narrow down the possible problems on a laptop that will not power on?": {
    "awnsers": [
      "Can the laptop operate using the AC adapter?"
    ]
  },
  "A technician is troubleshooting the appearance of flashing lines on a laptop screen. What are two possible causes of this distortion? (Choose two.)": {
    "awnsers": [
      "The GPU is not cooling correctly.",
      "The display is not correctly installed."
    ]
  },
  "What is an indication that the battery in a mobile device could become physically hazardous and should be immediately replaced?": {
    "awnsers": [
      "if there are signs of swelling"
    ]
  },
  "Refer to the exhibit. What is true of this mobile device screen?": {
    "awnsers": [
      "Text messages, news, photos and other content can be displayed in the different tiles."
    ]
  },
  "What are two potential risks that could result from rooting or jailbreaking a mobile device? (Choose two.)": {
    "awnsers": [
      "enabling app access to the root directory",
      "not properly creating or maintaining sandboxing features"
    ]
  },
  "What two tasks should be done regularly to preserve the security and integrity of data and applications on mobile devices. (Choose two.)": {
    "awnsers": [
      "Back up user data on a regular basis.",
      "Ensure that the operating system software and applications contain the latest updates."
    ]
  },
  "A tire store needs to use carbon copy paper to print customer invoices so that both the store and the customer have a copy. What is the best printer solution?": {
    "awnsers": [
      "impact printer"
    ]
  },
  "A user on a home network wants to share a printer from a Windows 7 computer. What must the user do in order for other Windows 7 computers in the house to obtain the proper driver?": {
    "awnsers": [
      "Nothing. Windows automatically provides the driver."
    ]
  },
  "Which three components are typically found in laser printer maintenance kits? (Choose three.)": {
    "awnsers": [
      "fuser assembly",
      "pickup rollers",
      "transfer rollers"
    ]
  },
  "What characterizes a DDoS attack?": {
    "awnsers": [
      "Many hosts participate in a coordinated attack."
    ]
  },
  "What guideline should be followed when establishing a password security policy?": {
    "awnsers": [
      "An expiration period should be established so that passwords frequently change."
    ]
  },
  "What are three features provided by the TPM module? (Choose three.)": {
    "awnsers": [
      "security for user authentication information",
      "application license protection",
      "storage of digital certificates"
    ]
  },
  "What is the next troubleshooting step after a theory of probable cause has been established?": {
    "awnsers": [
      "Test the theory to determine cause."
    ]
  },
  "Once a technician understands a customer complaint, it is common to ask closed-ended questions. Which question is a close-ended one?": {
    "awnsers": [
      "Is this the first time the error occurred?"
    ]
  },
  "What is a characteristic of the open source license of an application software?": {
    "awnsers": [
      "It allows users to modify and share the source code."
    ]
  },
  "Chad, a level one call center technician, receives a customer phone call. The customer has an issue that Chad does not have the knowledge to answer. The customer is irritated that Chad cannot provide immediate assistance. Which two things should Chad do next? (Choose two.)": {
    "awnsers": [
      "Document the reason the customer called and create a support ticket.",
      "Escalate the customer to a level two technician."
    ]
  },
  "Users in an office complain that the network printer is printing vertical lines on all pages. What is a likely cause of this problem?": {
    "awnsers": [
      "The printer has an incorrect IP address."
    ]
  },
  "A technician is troubleshooting a Windows 7 computer that displays an \u201cInvalid Boot Disk\u201d error message. What would be the most likely action the technician should perform to correct the issue?": {
    "awnsers": [
      "Use the System Recovery Options to select the correct active partition."
    ]
  },
  "When a user tries to run a program, a missing or corrupt DLL message is displayed. What are two possible solutions to this problem? (Choose two.)": {
    "awnsers": [
      "Run sfc\/scannow in Safe Mode.",
      "Reinstall the program that is associated with the corrupt DLL file."
    ]
  },
  "What can help control the effect of RFI on a wireless LAN?": {
    "awnsers": [
      "Ensure the wireless network is on a different frequency than the offending source."
    ]
  },
  "A technician wants to allow users to backup and restore all the files on their computers, but does not want the users to be able to make changes to the system. How should the technician give users this functionality?": {
    "awnsers": [
      "Make the users members of a group called Backup Operators."
    ]
  },
  "Match the facility access control devices to the correct descriptions. (Not all options are used.)": {
    "awnsers": [
      
    ]
  },
  "Why do laptop computers use CPU throttling techniques?": {
    "awnsers": [
      "to reduce the heat that the CPU may generate"
    ]
  },
  "_empty_": {
    "awnsers": [
      "The default gateway is not set."
    ]
  },
  "A new technician has joined the IT team and is about to service a heavy printer. Which two precautions should be taken to avoid any injury when transporting the heavy printer to the service area? (Choose two.)": {
    "awnsers": [
      "Avoid lifting the equipment using the strength in your back.",
      "Lift the equipment using the strength in your legs and knees."
    ]
  },
  "Refer to the exhibit. As part of the process of building a computer, what is the proper order of the first three steps in the installation of a power supply?": {
    "awnsers": [
      "Steps 1, 4, 3"
    ]
  },
  "Which two operations can help prevent a mobile device from being tracked without permission? (Choose two.)": {
    "awnsers": [
      "Turn off the GPS when not in use.",
      "Disable or remove apps that allow connections to the GPS."
    ]
  },
  "What is a characteristic of a computer power connector?": {
    "awnsers": [
      "A SATA power connector is used to connect to a hard disk drive or an optical drive."
    ]
  },
  "Which expansion card can assist in troubleshooting a computer problem when no video is available?": {
    "awnsers": [
      "POST card"
    ]
  },
  "What factor should be taken into consideration more with laptops than with desktops?": {
    "awnsers": [
      "environmental control"
    ]
  },
  "Which step in the troubleshooting process is important to help avoid repeating repair processes that were performed previously?": {
    "awnsers": [
      "documentation of the problem and its solution"
    ]
  },
  "A computer user complains of a computer that freezes up after about five minutes of use. The technician checks the computer BIOS to see if there might be a configuration problem that is causing the computer to behave consistently in this manner. While the technician is reviewing the information, the computer once again freezes. What is the probable cause of the computer problem?": {
    "awnsers": [
      "The CPU fan is not functioning."
    ]
  },
  "Why is a full format more beneficial than a quick format when preparing for a clean OS installation?": {
    "awnsers": [
      "A full format will delete files from the disk while analyzing the disk drive for errors."
    ]
  },
  "What is the default file system used during a fresh installation of Windows 7?": {
    "awnsers": [
      "NTFS"
    ]
  },
  "What is the first step an administrator should take when splitting a single partition into multiple partitions?": {
    "awnsers": [
      "Shrink the partition."
    ]
  },
  "A user notices that some of the programs that are installed before upgrading Windows to a new version no longer function properly after the upgrade. What can the user do to fix this problem?": {
    "awnsers": [
      "Run the programs in Compatibility Mode."
    ]
  },
  "After a Windows operating system has been installed, which program would a technician use to select the programs that will run at startup?": {
    "awnsers": [
      "Msconfig"
    ]
  },
  "Which type of network spans a single building or campus and provides services and applications to people within a common organizational structure?": {
    "awnsers": [
      "LAN"
    ]
  },
  "A customer who travels frequently wants to know which technology is the most suitable for being connected to the corporate network at all times at low cost. Which network technology would a network administrator recommend?": {
    "awnsers": [
      
    ]
  },
  "What is the difference between cloud computing and a data center?": {
    "awnsers": [
      "Cloud computing solutions are network resources and services provided to the clients through the use of services from data centers."
    ]
  },
  "A user complains about being unable to connect to the wireless network. Which two actions should be part of troubleshooting the wireless connection? (Choose two.)": {
    "awnsers": [
      "Try moving the laptop to different places to see if a signal can be detected.",
      "Verify in the laptop software whether any wireless networks are detected."
    ]
  },
  "An ISP help desk technician receives a call from a customer who reports that no one at their business can reach any websites or get their e-mail. After testing the communication line and finding everything fine, the technician instructs the customer to run nslookup from the command prompt. What does the technician suspect is causing the customer\u2019s problem?": {
    "awnsers": [
      "failure of DNS to resolve names to IP addresses"
    ]
  },
  "A technician is asked to configure the time that the system must be idle before the hard disk spins down on all the Windows-based laptops in the company. The technician configured the power options in Windows but it appears to have no effect. Where should the technician look to enable power management?": {
    "awnsers": [
      "BIOS"
    ]
  },
  "A technician needs to configure a Bluetooth headset for a laptop user. Which two steps should the technician take before installing the headset? (Choose two.)": {
    "awnsers": [
      "Enable Bluetooth in BIOS Setup.",
      "Ensure that the laptop Bluetooth switch is enabled."
    ]
  },
  "What laptop component converts DC power to AC so that the display can illuminate?": {
    "awnsers": [
      "inverter"
    ]
  },
  "A user downloads a widget onto his Android phone but is puzzled to see that when the widget is touched an app is launched. What is a possible cause?": {
    "awnsers": [
      "The widget is associated with the app and this is the normal behavior."
    ]
  },
  "Which component uses the greatest amount of power on most mobile devices?": {
    "awnsers": [
      "screen"
    ]
  },
  "What is the purpose of using the MIME email protocol on mobile devices?": {
    "awnsers": [
      "to enable pictures and documents to be included in email messages"
    ]
  },
  "A technician is explaining the differences between inkjet printers and laser printers to a customer. Which two comparisons should the technician make? (Choose two.)": {
    "awnsers": [
      "Inkjet printers are less expensive as an initial purchase than laser printers.",
      "The laser printer output is dry after printing, but an inkjet printer may still have wet ink on the paper after printing."
    ]
  },
  "For cleaning a laser printer, what should be used to pick up excess particles of toner?": {
    "awnsers": [
      "a HEPA-capable vacuum"
    ]
  },
  "Which two password control policies should an organization implement to ensure strong passwords? (Choose two.)": {
    "awnsers": [
      "Passwords should be set to expire every 60 days.",
      "Passwords should contain letters and numbers."
    ]
  },
  "A computer technician has been asked to secure all Windows 7 computers by encrypting all the data on each computer. Which Windows feature should be used to provide this level of encryption?": {
    "awnsers": [
      "BitLocker"
    ]
  },
  "The activity of a previously unknown program triggers an alert by Windows firewall. What three options will the user have for dealing with this event? (Choose three.)": {
    "awnsers": [
      "Keep blocking",
      "Unblock",
      "Ask me later"
    ]
  },
  "A technician suspects that a security issue is causing problems with a computer. What two actions could be performed to test theories of probable cause when troubleshooting the PC? (Choose two.)": {
    "awnsers": [
      "Log in as a different user.",
      "Disconnect the computer from the network."
    ]
  },
  "A call center technician answers a call from a frequent customer who is known to be impatient and lacks experience with computers. The customer has an issue with an application that the call center supports. The customer informs the technician that the problem had been reported before but the original technician was rude, did not listen, and did not fix the problem. If the technician is confident that the problem can be resolved by increasing the amount of memory in the computer, what should the technician do?": {
    "awnsers": [
      "Confirm the issues and give detailed instructions to solve the problem."
    ]
  },
  "What expectation is defined in the service level agreement between an organization and service vendor?": {
    "awnsers": [
      "guaranteed service response time"
    ]
  },
  "In which circumstance should a level one technician initiate an escalated work order?": {
    "awnsers": [
      "when a problem requires expertise from another technician"
    ]
  },
  "An application appears frozen and is not responding to a mouse or the keyboard. What Windows OS tool can be used to stop the application?": {
    "awnsers": [
      "Task Manager"
    ]
  },
  "Which two issues are likely to cause BSOD errors? (Choose two.)": {
    "awnsers": [
      "RAM failing",
      "device driver errors"
    ]
  },
  "A user has installed a new FTP client on a computer, but is unsuccessful in connecting to an FTP server. Which two key pieces of information should the user ensure are configured correctly on the FTP client? (Choose two.)": {
    "awnsers": [
      "FTP server IP address",
      "FTP server port number"
    ]
  },
  "A technician who is working on an employee\u2019s laptop finds that a number of files that were encrypted on a network server drive are present on the laptop drive in unencrypted form. What could cause this problem?": {
    "awnsers": [
      "The new computer doesn\u2019t have an NTFS partition."
    ]
  }
}

final.min.json

{"What is the purpose of RAID adapters?":{"awnsers":["to connect multiple storage devices for redundancy or speed"],"possibilities":["to allow older PCI technology expansion slots to be used","to provide enhanced audio and graphic capabilities","to connect peripheral devices to a PC to improve performance"]},"Which type of interface should a customer choose if connecting a single cable from a Microsoft Windows computer to output both audio and video to a high definition television?":{"awnsers":["HDMI"],"possibilities":["DVI","PS/2","DB-15"]},"Which type of input device can identify users based on their voice?":{"awnsers":["switchbiometric identification device"],"possibilities":["digitizer","KVM","scanner"]},"What type of external storage should be used by a technician to back up over 2 TB of music and video data files?":{"awnsers":["external hard drive"],"possibilities":["CompactFlash card","external flash drive","Secure Digital card"]},"What type of device provides power to a computer and allows it to be safely shut down in the event of a power loss?":{"awnsers":["uninterruptible power supply"],"possibilities":["surge suppressor","standby power supply","power inverter"]},"Which measure can help control RFI effects on wireless networks?":{"awnsers":["Ensure the wireless network is on a different frequency than the offending source."],"possibilities":["Ensure the humidity and temperature levels are set as low as possible.","Ensure the number of wireless NICs exceeds the number of wireless phones.","Ensure each wireless NIC is configured to operate at different frequencies from all other wireless NICs."]},"What is the purpose of a Safety Data Sheet?":{"awnsers":["to specify procedures for dealing with potentially hazardous materials"],"possibilities":["to specify procedures in designing and building common computer systems","to specify procedures for the operation of sensitive components and prevention of electrostatic discharge","to specify procedures in the use of humidity control and prevention of moisture damage"]},"What can be tested with a digital multimeter?":{"awnsers":["quality of electricity in computer components"],"possibilities":["wireless signal strength and access point positioning","basic functionality of computer ports","copper cable location"]},"When should a technician avoid wearing an antistatic wrist strap?":{"awnsers":["when replacing a power supply unit"],"possibilities":["when installing RAM","when installing a hard drive","when opening a computer case"]},"Which solution should be used to clean a CPU and a heat sink?":{"awnsers":["isopropyl alcoho"],"possibilities":["soap and water","rubbing alcohol","a diluted ammonia solution"]},"Which two types of expansion slots would be used by a wireless NIC in a computer today? (Choose two.)":{"awnsers":["PCIe","PCI"],"possibilities":["AGP","DIMM","ISA"]},"When a PC is being assembled, what component is connected to the motherboard with a SATA cable?":{"awnsers":["the optical drive"],"possibilities":["the network interface card","the video card","the power supply"]},"A technician is troubleshooting a computer that is experiencing hardware failure detected by the BIOS. What is one way this failure is indicated?":{"awnsers":["The computer emits a pattern of beeps indicating the failing device."],"possibilities":["The computer automatically boots into Safe Mode and displays a warning on the screen.","The screen flashes with a red background and displays a warning message.","The computer returns an error message that indicates the I/O address of the failing device."]},"Which three features can be configured in the BIOS settings to secure a computer? (Choose three.)":{"awnsers":["drive encryption","TPM","passwords"],"possibilities":["MAC filtering","file encryption","TKIP key"]},"What is the most important reason for a company to ensure that computer preventive maintenance is done?":{"awnsers":["Preventive maintenance helps to protect the computer equipment against future problems."],"possibilities":["Preventive maintenance provides an opportunity for junior technicians to obtain more experience in a non-threatening or problem environment.","Preventive maintenance allows the IT department to regularly monitor the contents of user hard drives to ensure computer use policies are being followed.","Preventive maintenance enables the IT manager to check on the location and state of the computer assets."]},"A technician opens up a PC to work on it, and finds that it is very dusty inside. What should the technician do?":{"awnsers":["Use a can of compressed air to remove excess dust."],"possibilities":["Ignore the dust, as it does not affect the computer.","Use a lint-free cloth sprayed with a cleaning solution to remove excess dust.","Use a moistened cotton swab to remove excess dust."]},"Which built-in tool is available on a Mac OS X machine to perform disk backups?":{"awnsers":["Time Machine"],"possibilities":["Disk Utility","Deja Dup","Finder"]},"A computer technician performed a number of actions to correct a problem. Some actions did not solve the problem, but eventually a solution was found. What should be documented?":{"awnsers":["everything that was done to try to solve the problem"],"possibilities":["only the solution, because this solved the problem","only the failed attempts, so that future technicians will know what not to try","a description of the problem and solution"]},"After a computer is powered on, Windows 7 fails to start. What initial procedure would a technician use to deal with this failure?":{"awnsers":["Boot from a Windows 7 installation media and access the System Restore utility."],"possibilities":["Create a System Repair Disc and restore the image.","Press the F12 key during the boot process and start the computer in Safe Mode.","Access the Control Panel and choose Restore Files from Backup from the System and Security menu."]},"What are two advantages of the NTFS file system compared with FAT32? (Choose two.)":{"awnsers":["NTFS supports larger files.","NTFS provides more security features."],"possibilities":["NTFS allows faster access to external peripherals such as a USB drive.","NTFS allows faster formatting of drives.","NTFS is easier to configure.","NTFS allows the automatic detection of bad sectors."]},"What type of hard drive contains flash memory for caching frequently used data but stores the most of the data on a magnetic hard disk drive?":{"awnsers":["solid-state drive"],"possibilities":["USB flash drive","embedded multimedia card","solid-state hybrid disk"]},"What does %USERPROFILE% represent in the path C:\\Users\\%USERPROFILE%\\AppData\\Local\\Temp?":{"awnsers":["an environment variable that is set by the operating system"],"possibilities":["the location of the Documents folder of a particular user","a variable set by the administrator for each user of the system","a fixed value that represents the level of access of a user to system files"]},"A technician notices that an application is not responding to commands and that the computer seems to respond slowly when applications are opened. What is the best administrative tool to force the release of system resources from the unresponsive application?":{"awnsers":["Task Manager"],"possibilities":["Add or Remove Programs","Event Viewer","System Restore"]},"A technician has installed a new sound card in a PC but it is not operating correctly. Where should the technician look to investigate driver problems?":{"awnsers":["Device Manager"],"possibilities":["Computer Management","My Computer","System Tools"]},"Which technology provides a solution for PC virtualization?":{"awnsers":["hypervisor"],"possibilities":["server clustering","Terminal Services","RAID"]},"What are two consequences of setting an incorrect boot order in the system BIOS? (Choose two.)":{"awnsers":["The computer displays a “BOOTMGR is missing” error after POST.","The computer displays an “Invalid Boot Disk” error after POST."],"possibilities":["The computer locks up without any error messages.","The computer continually restarts without displaying the desktop.","The computer displays an ‘Inaccessible Boot Device’ error after POST."]},"A network administrator has finished migrating from a peer-to-peer network to a new client-server network configuration. What are two advantages of the new configuration? (Choose two.)":{"awnsers":["Data is more secure in the event of hardware failures.","Data resources and access are centrally controlled."],"possibilities":["The total cost of the new solution is considerably lower.","Individual users are in control of their own computers and network resources.","Personnel costs are lower because a dedicated network administrator is no longer necessary."]},"Which layer of the OSI model is responsible for physical addressing and the procedures used to access media?":{"awnsers":["data link"],"possibilities":["application","network","transport"]},"The current IP configuration of a medium size company with several subnets is done manually and is time-consuming. Because of increased network growth, a technician needs a simpler way for IP configuration of workstations. Which service or protocol would simplify the workstation IP configuration task?":{"awnsers":["DHCP"],"possibilities":["APIPA","DNS","ICMP"]},"Several messages sent to the network administrator are reporting that access to a secure server using HTTPS is failing. After checking recent updates to the company firewall, the administrator learns that the firewall is blocking HTTPS. Which port should be opened to solve the problem?":{"awnsers":["443"],"possibilities":["22","53","80","143"]},"Which two commands could be used to check if DNS name resolution is working properly on a Windows PC? (Choose two.)":{"awnsers":["nslookup cisco.com","ping cisco.com"],"possibilities":["net cisco.com","nbtstat cisco.com","ipconfig /flushdns"]},"Which wireless security mode supports government grade security and offers both personal and enterprise authentication?":{"awnsers":["WPA2"],"possibilities":["WEP","WPA","LEAP"]},"Which Cloud computing service would be best for an organization that needs to collaboratively create applications and deliver them over the web?":{"awnsers":["PaaS"],"possibilities":["IaaS","SaaS","ITaaS"]},"A network administrator occasionally asks a technician to make sure that dust does not accumulate on devices in the network equipment closets. What is the purpose of having the technician do this job?":{"awnsers":["Dust can cause network equipment to overheat and cause problems on the network."],"possibilities":["Dust increases electromagnetic interference in nearby connected cables.","Dust can encourage insects and other pests to live in the equipment closets.","Dust is considered a fire hazard that poses danger to personnel and equipment.","Dust diminishes the range of wireless services."]},"A technician installed a network adapter in a computer and wants to test network connectivity. The ping command can receive responses from workstations on the same subnet but not from remote workstations. What could be causing the problem?":{"awnsers":["The default gateway is incorrect."],"possibilities":["The NIC driver is out of date.","The operating system is not compatible with the remote sites.","The TCP/IP protocol stack is not loaded."]},"What are three common input devices found on laptops? (Choose three.)":{"awnsers":["touchpad","fingerprint reader","web camera"],"possibilities":["external monitor","PS/2 keyboard","AC power connector"]},"A user calls the help desk to report that a mobile device exhibits very slow performance. What could cause this problem?":{"awnsers":["An app is not compatible with the device."],"possibilities":["The touchscreen is not calibrated.","The operating system has encountered an error.","A power-intensive app is running at the background."]},"A computer technician has decided that a problem with a laptop can be solved by repairing a hardware component. What should be done first before attempting to repair a hardware component on a laptop?":{"awnsers":["Consult the service manual for the laptop."],"possibilities":["Ask a fellow technician for advice.","Backup the BIOS settings.","Remove the keyboard."]},"Which closed-ended question would be appropriate for a technician to use to narrow down the possible problems on a laptop that will not power on?":{"awnsers":["Can the laptop operate using the AC adapter?"],"possibilities":["Have you changed your password recently?","What software has been installed recently?","What were you doing when the problem occurred?"]},"A technician is troubleshooting the appearance of flashing lines on a laptop screen. What are two possible causes of this distortion? (Choose two.)":{"awnsers":["The GPU is not cooling correctly.","The display is not correctly installed."],"possibilities":["Power to the pixels has been removed.","The display settings have been changed.","The LCD cutoff switch is damaged."]},"What is an indication that the battery in a mobile device could become physically hazardous and should be immediately replaced?":{"awnsers":["if there are signs of swelling"],"possibilities":["if the battery only supports the system for a reduced period of time","if the screen brightness begins to dim","if the device feels warm to the touch"]},"Refer to the exhibit. What is true of this mobile device screen?":{"awnsers":["Text messages, news, photos and other content can be displayed in the different tiles."],"possibilities":["Tapping and holding the arrow at the bottom left will display the Home screen.","Icons and buttons are used to represent the different apps on the phone.","Unpinning an app from this view will uninstall the app from the phone.","Tile sizes depend on the size of the app."]},"What are two potential risks that could result from rooting or jailbreaking a mobile device? (Choose two.)":{"awnsers":["enabling app access to the root directory","not properly creating or maintaining sandboxing features"],"possibilities":["allowing the user interface to be extensively customized","improving device performance","enabling features that are disabled by a cellular carrier"]},"What two tasks should be done regularly to preserve the security and integrity of data and applications on mobile devices. (Choose two.)":{"awnsers":["Back up user data on a regular basis.","Ensure that the operating system software and applications contain the latest updates."],"possibilities":["Execute a factory reset once a month to remove all unidentified malicious software.","Password protect iTunes or Google Play accounts.","Use airplane mode if you are accessing the Internet at an open Wi-Fi site.","Unmount all unused disk partitions."]},"A tire store needs to use carbon copy paper to print customer invoices so that both the store and the customer have a copy. What is the best printer solution?":{"awnsers":["impact printer"],"possibilities":["piezoelectric printer","inkjet printer","thermal printer"]},"A user on a home network wants to share a printer from a Windows 7 computer. What must the user do in order for other Windows 7 computers in the house to obtain the proper driver?":{"awnsers":["Nothing. Windows automatically provides the driver."],"possibilities":["The user must browse the Internet, then download and install the proper driver.","The person doing the sharing must use the Additional Drivers button in order to designate how many device drivers are allowed to be downloaded.","The person doing the sharing must use the Additional Drivers button in order to designate the driver to be used by the other Windows 7 computers."]},"Which three components are typically found in laser printer maintenance kits? (Choose three.)":{"awnsers":["fuser assembly","pickup rollers","transfer rollers"],"possibilities":["primary corona","secondary corona","paper trays"]},"What characterizes a DDoS attack?":{"awnsers":["Many hosts participate in a coordinated attack."],"possibilities":["Infected computers are called daemons.","It is easy to identify the source of the attack.","All hosts must be in the same geographic area."]},"What guideline should be followed when establishing a password security policy?":{"awnsers":["An expiration period should be established so that passwords frequently change."],"possibilities":["Passwords should be physically stored in a convenient location.","Passwords should contain mainly numbers for better encryption.","The system administrator should assign passwords to the users.","Lockout policies should be avoided in order to increase user access."]},"What are three features provided by the TPM module? (Choose three.)":{"awnsers":["security for user authentication information","application license protection","storage of digital certificates"],"possibilities":["hashed encryption of the hard drive volume","support for Windows backup","support for Windows Firewall"]},"What is the next troubleshooting step after a theory of probable cause has been established?":{"awnsers":["Test the theory to determine cause."],"possibilities":["Identify the exact problem.","Establish a plan of action.","Document findings and outcomes."]},"Once a technician understands a customer complaint, it is common to ask closed-ended questions. Which question is a close-ended one?":{"awnsers":["Is this the first time the error occurred?"],"possibilities":["What happened before the error occurred?","What happened after the error occurred?","What error messages were displayed when the error occurred?"]},"What is a characteristic of the open source license of an application software?":{"awnsers":["It allows users to modify and share the source code."],"possibilities":["It requires registration instead of purchasing.","It cannot be used for campus-wide deployment.","It does not require purchase in order to use the software.","It requires acknowledged completion of a professional training course prior to use."]},"Chad, a level one call center technician, receives a customer phone call. The customer has an issue that Chad does not have the knowledge to answer. The customer is irritated that Chad cannot provide immediate assistance. Which two things should Chad do next? (Choose two.)":{"awnsers":["Document the reason the customer called and create a support ticket.","Escalate the customer to a level two technician."],"possibilities":["Inform the customer of the need to call back later.","Ask the customer further questions to diagnose and attempt to fix the problem.","Place the customer on hold until the customer has time to cool down."]},"Users in an office complain that the network printer is printing vertical lines on all pages. What is a likely cause of this problem?":{"awnsers":["The printer has an incorrect IP address."],"possibilities":["The printer does not have enough memory.","The printer toner is low.","The printer drum is damaged."]},"A technician is troubleshooting a Windows 7 computer that displays an “Invalid Boot Disk” error message. What would be the most likely action the technician should perform to correct the issue?":{"awnsers":["Use the System Recovery Options to select the correct active partition."],"possibilities":["Scan for and remove any virus found.","Run chkdsk /F /R to fix the hard drive file entries.","Replace the hard drive on the computer."]},"When a user tries to run a program, a missing or corrupt DLL message is displayed. What are two possible solutions to this problem? (Choose two.)":{"awnsers":["Run sfc/scannow in Safe Mode.","Reinstall the program that is associated with the corrupt DLL file."],"possibilities":["Reinstall the correct drivers.","Use the msconfig command to adjust the startup settings for the program.","Run Windows Startup Repair."]},"What can help control the effect of RFI on a wireless LAN?":{"awnsers":["Ensure the wireless network is on a different frequency than the offending source."],"possibilities":["Ensure the humidity and temperature levels are set as low as possible.","Ensure the number of wireless NICs exceeds the number of wireless phones.","Ensure each wireless NIC is configured to operate at different frequencies from all other wireless NICs."]},"A technician wants to allow users to backup and restore all the files on their computers, but does not want the users to be able to make changes to the system. How should the technician give users this functionality?":{"awnsers":["Make the users members of a group called Backup Operators."],"possibilities":["Grant the users read permissions on all files.","Give the users administrator rights on their computers.","Check the Folder is Ready for Archiving box in the properties of each folder."]},"Match the facility access control devices to the correct descriptions. (Not all options are used.)":{"awnsers":[],"possibilities":[]},"Why do laptop computers use CPU throttling techniques?":{"awnsers":["to reduce the heat that the CPU may generate"],"possibilities":["to enhance the performance of the CPU","to ensure the CPU is running at its peak speed","to conserve the battery life by reducing the bus speed between the CPU and RAM"]},"":{"awnsers":["The default gateway is not set."],"possibilities":["The NIC driver is out of date.","The operating system is not compatible with the remote sites.","The TCP/IP protocol stack is not loaded."]},"A new technician has joined the IT team and is about to service a heavy printer. Which two precautions should be taken to avoid any injury when transporting the heavy printer to the service area? (Choose two.)":{"awnsers":["Avoid lifting the equipment using the strength in your back.","Lift the equipment using the strength in your legs and knees."],"possibilities":["Avoid bending your knees when lifting the printer.","Bend your back to pick the printer up.","Avoid lifting the printer close to your body."]},"Refer to the exhibit. As part of the process of building a computer, what is the proper order of the first three steps in the installation of a power supply?":{"awnsers":["Steps 1, 4, 3"],"possibilities":["Steps 1, 2, 4","Steps 1, 3, 2","Steps 2, 3, 4"]},"Which two operations can help prevent a mobile device from being tracked without permission? (Choose two.)":{"awnsers":["Turn off the GPS when not in use.","Disable or remove apps that allow connections to the GPS."],"possibilities":["Use a VPN connection whenever possible.","Set the device to not store credentials.","Set the device to connect only to known WiFi networks."]},"What is a characteristic of a computer power connector?":{"awnsers":["A SATA power connector is used to connect to a hard disk drive or an optical drive."],"possibilities":["A Molex power connector supplies power to a motherboard.","A Molex connector and a SATA connector can be used on the same drive at the same time.","An ATX main power connector supplies power to a video adapter."]},"Which expansion card can assist in troubleshooting a computer problem when no video is available?":{"awnsers":["POST card"],"possibilities":["BIOS card","advanced graphics card","USB expansion card"]},"What factor should be taken into consideration more with laptops than with desktops?":{"awnsers":["environmental control"],"possibilities":["loose cables","short circuits","unseated adapter cards"]},"Which step in the troubleshooting process is important to help avoid repeating repair processes that were performed previously?":{"awnsers":["documentation of the problem and its solution"],"possibilities":["identification of the problem","implementation of the solution","preparation of a plan of action"]},"A computer user complains of a computer that freezes up after about five minutes of use. The technician checks the computer BIOS to see if there might be a configuration problem that is causing the computer to behave consistently in this manner. While the technician is reviewing the information, the computer once again freezes. What is the probable cause of the computer problem?":{"awnsers":["The CPU fan is not functioning."],"possibilities":["The BIOS is corrupt.","The hard drive is failing.","The CMOS battery has failed."]},"Why is a full format more beneficial than a quick format when preparing for a clean OS installation?":{"awnsers":["A full format will delete files from the disk while analyzing the disk drive for errors."],"possibilities":["A full format is the only method of installing Windows 8.1 on a PC that has an operating system currently installed.","A full format will delete every partition on the hard drive.","A full format uses the faster FAT32 file system, whereas a quick format uses the slower NTFS file system."]},"What is the default file system used during a fresh installation of Windows 7?":{"awnsers":["NTFS"],"possibilities":["HPFS","FAT16","FAT32"]},"What is the first step an administrator should take when splitting a single partition into multiple partitions?":{"awnsers":["Shrink the partition."],"possibilities":["Format the partition.","Assign a drive letter to the partition.","Extend the partition."]},"A user notices that some of the programs that are installed before upgrading Windows to a new version no longer function properly after the upgrade. What can the user do to fix this problem?":{"awnsers":["Run the programs in Compatibility Mode."],"possibilities":["Use the System Restore utility.","Update the driver for the graphics card.","Use the recovery partition to reinstall Windows."]},"After a Windows operating system has been installed, which program would a technician use to select the programs that will run at startup?":{"awnsers":["Msconfig"],"possibilities":["Ntldr","Regedit","Task Manager"]},"Which type of network spans a single building or campus and provides services and applications to people within a common organizational structure?":{"awnsers":["LAN"],"possibilities":["PAN","WAN","MAN"]},"A customer who travels frequently wants to know which technology is the most suitable for being connected to the corporate network at all times at low cost. Which network technology would a network administrator recommend?":{"awnsers":[],"possibilities":["satellite","ISDN","cellular","microwave"]},"What is the difference between cloud computing and a data center?":{"awnsers":["Cloud computing solutions are network resources and services provided to the clients through the use of services from data centers."],"possibilities":["A data center provides access to shared computing resources, wheras a cloud is a private on-premise facility that stores and processes local data.","The data center makes use of more devices to process data.","Data centers require cloud computing but cloud computing does not require data centers."]},"A user complains about being unable to connect to the wireless network. Which two actions should be part of troubleshooting the wireless connection? (Choose two.)":{"awnsers":["Try moving the laptop to different places to see if a signal can be detected.","Verify in the laptop software whether any wireless networks are detected."],"possibilities":["Verify that the laptop is plugged into an electrical outlet.","Reconfigure TCP/IP settings on the laptop.","Reinsert the laptop battery."]},"An ISP help desk technician receives a call from a customer who reports that no one at their business can reach any websites or get their e-mail. After testing the communication line and finding everything fine, the technician instructs the customer to run nslookup from the command prompt. What does the technician suspect is causing the customer’s problem?":{"awnsers":["failure of DNS to resolve names to IP addresses"],"possibilities":["improper IP address configuration on the host","hardware failure of the ISR used to connect the customer to the ISP","bad cables or connections at the customer site"]},"A technician is asked to configure the time that the system must be idle before the hard disk spins down on all the Windows-based laptops in the company. The technician configured the power options in Windows but it appears to have no effect. Where should the technician look to enable power management?":{"awnsers":["BIOS"],"possibilities":["Administrative Tools","Command Prompt","Safe mode","System Registry"]},"A technician needs to configure a Bluetooth headset for a laptop user. Which two steps should the technician take before installing the headset? (Choose two.)":{"awnsers":["Enable Bluetooth in BIOS Setup.","Ensure that the laptop Bluetooth switch is enabled."],"possibilities":["Remove the battery.","Disconnect AC power.","Ensure that the antistatic wrist strap is attached to a nonpainted portion of the laptop."]},"What laptop component converts DC power to AC so that the display can illuminate?":{"awnsers":["inverter"],"possibilities":["backlight","CCFL","battery","motherboard"]},"A user downloads a widget onto his Android phone but is puzzled to see that when the widget is touched an app is launched. What is a possible cause?":{"awnsers":["The widget is associated with the app and this is the normal behavior."],"possibilities":["The user has downloaded a virus.","The widget is corrupt.","The security settings of the Android OS have been compromised."]},"Which component uses the greatest amount of power on most mobile devices?":{"awnsers":["screen"],"possibilities":["camera","CPU","media player"]},"What is the purpose of using the MIME email protocol on mobile devices?":{"awnsers":["to enable pictures and documents to be included in email messages"],"possibilities":["to re-synchronize the email account with other devices","to remotely lock the email account if the device is stolen","to encrypt the email messages"]},"A technician is explaining the differences between inkjet printers and laser printers to a customer. Which two comparisons should the technician make? (Choose two.)":{"awnsers":["Inkjet printers are less expensive as an initial purchase than laser printers.","The laser printer output is dry after printing, but an inkjet printer may still have wet ink on the paper after printing."],"possibilities":["A laser printer is significantly slower than an inkjet printer.","Both laser and inkjet printers produce poor quality images.","Inkjet printers use plain paper to make economical prints, but laser printers require more expensive thermal paper."]},"For cleaning a laser printer, what should be used to pick up excess particles of toner?":{"awnsers":["a HEPA-capable vacuum"],"possibilities":["a lint-free cloth","isopropyl alcohol","a damp cloth"]},"Which two password control policies should an organization implement to ensure strong passwords? (Choose two.)":{"awnsers":["Passwords should be set to expire every 60 days.","Passwords should contain letters and numbers."],"possibilities":["Passwords should contain no more than eight characters.","Passwords must contain encrypted characters.","Passwords should contain only capital letters."]},"A computer technician has been asked to secure all Windows 7 computers by encrypting all the data on each computer. Which Windows feature should be used to provide this level of encryption?":{"awnsers":["BitLocker"],"possibilities":["EFS","TPM","Windows Update"]},"The activity of a previously unknown program triggers an alert by Windows firewall. What three options will the user have for dealing with this event? (Choose three.)":{"awnsers":["Keep blocking","Unblock","Ask me later"],"possibilities":["Deny all","Turn off","Turn on"]},"A technician suspects that a security issue is causing problems with a computer. What two actions could be performed to test theories of probable cause when troubleshooting the PC? (Choose two.)":{"awnsers":["Log in as a different user.","Disconnect the computer from the network."],"possibilities":["Search helpdesk repair logs for more information.","Discuss solutions with the customer.","Ask the customer open-ended questions about the problem"]},"A call center technician answers a call from a frequent customer who is known to be impatient and lacks experience with computers. The customer has an issue with an application that the call center supports. The customer informs the technician that the problem had been reported before but the original technician was rude, did not listen, and did not fix the problem. If the technician is confident that the problem can be resolved by increasing the amount of memory in the computer, what should the technician do?":{"awnsers":["Confirm the issues and give detailed instructions to solve the problem."],"possibilities":["Tell the customer to install 2 GB of DDR3 PC3-10600 RAM.","Explain that the original technician is no good and the supervisor will be told.","Suggest that the customer purchase a new computer."]},"What expectation is defined in the service level agreement between an organization and service vendor?":{"awnsers":["guaranteed service response time"],"possibilities":["maximum number of service calls per day","chain of custody procedures","communication etiquette rules"]},"In which circumstance should a level one technician initiate an escalated work order?":{"awnsers":["when a problem requires expertise from another technician"],"possibilities":["when a customer appears to be very knowledgeable","when a customer demands talking to a particular technician","when the technician cannot understand the problem as explained by the customer"]},"An application appears frozen and is not responding to a mouse or the keyboard. What Windows OS tool can be used to stop the application?":{"awnsers":["Task Manager"],"possibilities":["Event Viewer","Device Manager","Disk Management"]},"Which two issues are likely to cause BSOD errors? (Choose two.)":{"awnsers":["RAM failing","device driver errors"],"possibilities":["out-of-date browser","lack of antivirus software","power supply failure"]},"A user has installed a new FTP client on a computer, but is unsuccessful in connecting to an FTP server. Which two key pieces of information should the user ensure are configured correctly on the FTP client? (Choose two.)":{"awnsers":["FTP server IP address","FTP server port number"],"possibilities":["username","password","FTP client IP address","FTP client port number"]},"A technician who is working on an employee’s laptop finds that a number of files that were encrypted on a network server drive are present on the laptop drive in unencrypted form. What could cause this problem?":{"awnsers":["The new computer doesn’t have an NTFS partition."],"possibilities":["Encrypted files cannot be transferred across a network.","The network proxy decrypted the data to scan it for malware.","The sensitive data was transferred with the FTP protocol."]}}

getQuestions.js

/**
 *
 * @author Sören Uhrbach
 *
 */
// get questions and awnsers from: https://www.ccna7.com/ite/ite-v6-0/ite-chapter-1-exam-answer-v6-0/

const $ol = jQuery('.entry-content ol');

let questions = {};

jQuery.each($ol.children(), function() {

	const $this = jQuery(this);

	let question = $this.find('h1, h2, h3, h4, h5').text();

	if(question.endsWith(" ")) question = question.slice(0, question.length - 1);

	const awnsers = [];
  const possibilities = [];
  
	jQuery.each($this.find('li span'), function(){
		let awnser = jQuery(this).text();

		if(awnser.endsWith(" ")) awnser = awnser.slice(0, awnser.length - 1);

		awnsers.push(awnser);
	});

  jQuery.each($this.find('li').filter(function(){ return jQuery(this).children().length == 0; }), function(){
    let possibility = jQuery(this).text();
    
    if(possibility.endsWith(" ")) possibility = possibility.slice(0, possibility.length - 1);
       
    possibilities.push(possibility);
  });
  
	questions[question] = {
	  awnsers: awnsers,
    possibilities: possibilities
	};
	
});


console.log(JSON.stringify(questions));

guide.md

Guide

• Download zip file.

• Extract it.

• Open answers.js in an Editor

• Add the Line:  const questions = ##;

• Replace ## with full content of the requested chapterX.min.json

• Install the following chrome add-on: https://chrome.google.com/webstore/detail/custom-javascript-for-web/poakhlngfciodnhlhhgnaaelnpjljija

• Open netacad while logged in.

• Open your Assignment in a new tab

• Open the downloaded add-on. Paste full content of answers.js in and hit save. The page will refresh automatically.

• Press shift to awnser the question automatically.

WARNING: Pictures will be removed while taking the assignment. Flash questions can’t be answered by the script.

practice-final.json

{
  "What two motherboard components control the system boot operations? (Choose two.)": {
    "awnsers": [
      "BIOS chip",
      "UEFI chip"
    ]
  },
  "What motherboard chip controls high speed CPU communication to RAM and the video card?": {
    "awnsers": [
      "Northbridge"
    ]
  },
  "What is a possible use for virtual computing?": {
    "awnsers": [
      "to run old applications that are not compatible with current operating systems"
    ]
  },
  "True or False?Thin clients require a network connection to remote servers to perform data processing.": {
    "awnsers": [
      "true"
    ]
  },
  "What is the correct disposal process of old computer batteries?": {
    "awnsers": [
      "They must be recycled because they are harmful to the environment."
    ]
  },
  "Which two procedures can help protect against ESD when working on a computer system? (Choose two.)": {
    "awnsers": [
      "the use of an antistatic wrist strap",
      "the use of an antistatic mat"
    ]
  },
  "Which software tool will protect against viruses and spyware on a Windows PC?": {
    "awnsers": [
      "Windows Defender"
    ]
  },
  "Which cleaning material should be used to clean component contacts?": {
    "awnsers": [
      "isopropyl alcohol"
    ]
  },
  "A technician is troubleshooting a problem where many websites return a \u201ccertificate not valid\u201d error. The technician notices that the date and time are not current and resets these to the correct settings. The previously inaccessible websites are now accessible. However, when the computer is restarted the same problem reoccurs. What can the technician do to prevent the date and time from resetting?": {
    "awnsers": [
      "Replace the CMOS battery."
    ]
  },
  "When a new motherboard is being installed, between which two components must thermal compound be applied? (Choose two.)": {
    "awnsers": [
      "CPU",
      "heat sink"
    ]
  },
  "Which solid-state storage technology allows a computer BIOS to be upgraded by flashing?": {
    "awnsers": [
      "EEPROM"
    ]
  },
  "Which two existing components must be compatible with the installation of a new upgraded CPU? (Choose two.)": {
    "awnsers": [
      "power supply",
      "motherboard"
    ]
  },
  "What are three important considerations when installing a CPU on a motherboard that has just been upgraded? (Choose three.)": {
    "awnsers": [
      "Antistatic precautions are taken.",
      "The CPU is correctly aligned and placed in the socket.",
      "The CPU heat sink\/fan assembly is correctly installed."
    ]
  },
  "A specific computer has an issue that could not be resolved by the help desk technician. The on-site technician finds that Windows updates have been disabled. The technician re-enables the update service, configures the computer for automatic updates, downloads and installs all missing updates, ensures the computer boots successfully, and verifies with the customer that the issue has been resolved. Which step, if any, is next?": {
    "awnsers": [
      "Document the findings, actions, and outcomes."
    ]
  },
  "What should a technician do before beginning any troubleshooting steps on a customer computer?": {
    "awnsers": [
      "Perform a data backup."
    ]
  },
  "Which document can be signed by both a user and a computer repair shop to release the shop from backing up user data?": {
    "awnsers": [
      "liability release form"
    ]
  },
  "A technician is troubleshooting a 4-year-old computer that takes a long time to boot, and identifies that the BIOS rediscovers all the hardware at every boot. What action would fix this problem?": {
    "awnsers": [
      "Replace the CMOS battery."
    ]
  },
  "Which location on a hard disk is used by the BIOS to search for operating system instructions in order to boot a PC?": {
    "awnsers": [
      "the active partition"
    ]
  },
  "A technician is asked to set up one hard drive that will support two operating systems and will store data files in three separate drive locations. Which partition settings will support these requirements?": {
    "awnsers": [
      "2 logical, 2 active, 3 extended"
    ]
  },
  "A user installs a new sound card driver in a computer that is working properly. After the installation of the drivers for the new sound card, the computer fails to boot. Which quick fix can the user implement to return to the previous working state?": {
    "awnsers": [
      "Boot to Last Known Good Configuration."
    ]
  },
  "A technician uses the shrink volume feature of the disk management utility and splits the partition. What must the technician do next in order to make use of the new space?": {
    "awnsers": [
      "Format the existing partition."
    ]
  },
  "A technician is using the six troubleshooting steps in an attempt to repair a PC. After completing the steps needed to test a theory and determine the cause, the technician still has not solved the problem. Which two steps are likely to be taken next by the technician to establish a plan of action and resolve the problem? (Choose two.)": {
    "awnsers": [
      "Perform an Internet search.",
      "Access helpdesk repair logs."
    ]
  },
  "On a computer that will not boot, which two actions are recommended in the troubleshooting process after verifying the obvious issues such as power to the computer and display, non-bootable media, and the BIOS boot order options? (Choose two.)": {
    "awnsers": [
      "Remove unnecessary peripherals.",
      "Use the Last Known Good Configuration."
    ]
  },
  "What are the four layers in the TCP\/IP reference model?": {
    "awnsers": [
      "application, transport, internet, network access"
    ]
  },
  "What is the distance limitation of a single data run for UTP cabling without adding networking devices?": {
    "awnsers": [
      "330 ft (100 m)"
    ]
  },
  "What is the default subnet mask for a Class A network?": {
    "awnsers": [
      "255.0.0.0"
    ]
  },
  "Which network protocol is used to automatically assign an IP address to a computer on a network?": {
    "awnsers": [
      "DHCP"
    ]
  },
  "Which open standards-based wireless security mode supports the highest level of security?": {
    "awnsers": [
      "WPA2"
    ]
  },
  "What are two network requirements necessary to establish a VPN connection between a remote computer and a private company LAN? (Choose two.)": {
    "awnsers": [
      "Internet access",
      "VPN client"
    ]
  },
  "The corporate security policy states that all remote connections use only secure tunnels for data communications. Which encryption technique secures data traveling across the public Internet as if it were traveling across the corporate LAN?": {
    "awnsers": [
      "VPN"
    ]
  },
  "What type of WAN connection would use 3G or 4G?": {
    "awnsers": [
      "cellular"
    ]
  },
  "True or False?An intrusion detection system works inline and has the ability to drop malicious traffic.": {
    "awnsers": [
      "false"
    ]
  },
  "Where can a technician enable ACPI mode on a laptop?": {
    "awnsers": [
      "Device Manager"
    ]
  },
  "Which two actions must be performed before installing RAM into a laptop? (Choose two.)": {
    "awnsers": [
      "Remove the battery.",
      "Disconnect AC power."
    ]
  },
  "Which two items would be part of a laptop preventive maintenance kit? (Choose two.)": {
    "awnsers": [
      "compressed air",
      "soft cloth"
    ]
  },
  "What is the purpose of running mobile device apps in a sandbox?": {
    "awnsers": [
      "to prevent malicious programs from infecting the device"
    ]
  },
  "In what two situations is a virtual printer used? (Choose two.)": {
    "awnsers": [
      "A user sends a printed document to a remote destination through the cloud.",
      "A document is printed to a PDF or other file type."
    ]
  },
  "A user has installed a new printer. Which two pieces of information about the printer operation are provided by printing a test page from the computer? (Choose two.)": {
    "awnsers": [
      "verification that driver software is working correctly",
      "confirmation that printer and computer are communicating"
    ]
  },
  "A technician wants to add a new shared network printer to a computer. The printer is not shown in the list of available printers. What two actions can the technician take to add the printer? (Choose two.)": {
    "awnsers": [
      "Enter the printer IP address.",
      "Browse for the printer on the network."
    ]
  },
  "A technician is installing a new printer in a cool, damp environment. After the printer cabling is done, and the software and print driver are installed, the printer test page jams. What is the most likely cause of the print failure?": {
    "awnsers": [
      "too much humidity"
    ]
  },
  "What type of security attack is being launched when a hacker calls a company to obtain computer login information and pretends to be an employee?": {
    "awnsers": [
      "social engineering"
    ]
  },
  "Which two aspects of a computer can be protected by setting the BIOS password? (Choose two.)": {
    "awnsers": [
      "hard drive settings",
      "operating system booting"
    ]
  },
  "After logging into a computer, a user can view files but is unable to download the files. What action can the administrator take to allow the user to download the files while preventing deletion of the files?": {
    "awnsers": [
      "Set the file permissions to Read and Execute."
    ]
  },
  "The PC support person has heard of an instance where departmental secretaries go to lunch and leave their computers unlocked and remain logged into their account. Which Windows feature would the technician use to help in this situation?": {
    "awnsers": [
      "idle timeout and screen lock"
    ]
  },
  "After confirming the removal of a virus from a computer, how should the technician ensure and verify the full functionality of the system?": {
    "awnsers": [
      "Check for the latest OS patches and updates."
    ]
  },
  "A customer is angry and calls to complain that the service scheduled on the computer took longer than expected. The technician reviews the work order and notices that the service was performed by a new employee. How should the technician respond?": {
    "awnsers": [
      "Listen to the complaint and then apologize for any inconvenience caused by the lengthy service on the computer."
    ]
  },
  "Refer to the exhibit. During the troubleshooting of software that is installed on a computer system, a level one technician requires help from a level two technician. The file shown in the exhibit must be sent to the level two technician. How should the level one technician deliver this file?": {
    "awnsers": [
      "Replace all passwords in the file with <password omitted> before emailing the file and then supply the passwords by secure means, if required."
    ]
  },
  "What determines the level of support that a call center technician will provide to an individual customer?": {
    "awnsers": [
      "Support is based on the SLA for that customer."
    ]
  },
  "After resolving an intermittent CD-ROM drive fault by firmly reconnecting a loose cable, the technician then decides to inspect all other cable connections to prevent other faults from occurring. Which two conditions will help to prevent future cable and connector faults? (Choose two.)": {
    "awnsers": [
      "There are no missing or bent connector pins.",
      "Cables are not bent sharply around adapter cards."
    ]
  },
  "A technician has been asked to reinstall the OS on a computer that has a corrupted operating system. The technician inserts the installation media in the optical drive. What would be the most likely action the technician should perform next?": {
    "awnsers": [
      "Change the boot sequence in the BIOS."
    ]
  },
  "What are three common causes of operating systems problems? (Choose three.)": {
    "awnsers": [
      "a corrupted registry",
      "failed service pack installation",
      "virus infection"
    ]
  },
  "What are three common solutions for a PC that displays an IP address starting with 169.254.x.x? (Choose three.)": {
    "awnsers": [
      "Turn on the device that is acting as a DHCP server.",
      "Use the ipconfig \/release and ipconfig \/renew commands to request a new IPv4 address.",
      "Reboot the client machine that is using the 169.254.x.x address."
    ]
  },
  "Which built-in BIOS diagnostic test would a technician run to check a computer boot problem?": {
    "awnsers": [
      "start test"
    ]
  },
  "What are three features of GPS on mobile devices? (Choose three.)": {
    "awnsers": [
      "navigation",
      "specialized search results",
      "device tracking"
    ]
  },
  "In Windows 7, which path will give access to parental control?": {
    "awnsers": [
      "Start > Control Panel > User Accounts and Family Safety > Parental Controls"
    ]
  },
  "A user calls the help desk reporting that a laptop with Linux freezes on startup and displays kernel panic. What could cause this problem?": {
    "awnsers": [
      "A driver has become corrupted."
    ]
  },
  "A user notices that a mobile device is draining power faster than is normal. What are three causes of quick battery drain? (Choose three.)": {
    "awnsers": [
      "An app is using too many resources.",
      "The device is roaming between call towers.",
      "The display is set to a high level of brightness."
    ]
  },
  "Drag the statements on the left to the mobile OS that they describe on the right. (Not all targets are used.)": {
    "awnsers": [
      
    ]
  },
  "Drag the description to its matching cable type.": {
    "awnsers": [
      
    ]
  },
  "Match the computer problem with the area of the system affected by the problem.": {
    "awnsers": [
      
    ]
  }
}

practice-final.min.json

{"What two motherboard components control the system boot operations? (Choose two.)":{"awnsers":["BIOS chip","UEFI chip"],"possibilities":["Northbridge chip","Southbridge chip","CPU"]},"What motherboard chip controls high speed CPU communication to RAM and the video card?":{"awnsers":["Northbridge"],"possibilities":["Southbridge","BIOS","UEFI"]},"What is a possible use for virtual computing?":{"awnsers":["to run old applications that are not compatible with current operating systems"],"possibilities":["to allow computer hardware to be tested","to allow computer hardware upgrades to be tested","to allow ROM firmware upgrades to be tested"]},"True or False?Thin clients require a network connection to remote servers to perform data processing.":{"awnsers":["true"],"possibilities":["false"]},"What is the correct disposal process of old computer batteries?":{"awnsers":["They must be recycled because they are harmful to the environment."],"possibilities":["They should be burned because they do not decompose.","They can be refilled and reused.","They should be placed in an airtight container and then thrown away in the regular garbage.","Because they will decompose harmlessly, they should be thrown away in the recycling bin."]},"Which two procedures can help protect against ESD when working on a computer system? (Choose two.)":{"awnsers":["the use of an antistatic wrist strap","the use of an antistatic mat"],"possibilities":["the use of magnetized tools","the use of safety glasses","the use of polyester clothing"]},"Which software tool will protect against viruses and spyware on a Windows PC?":{"awnsers":["Windows Defender"],"possibilities":["Windows 8 Action Center","Scandisk","System File Checker"]},"Which cleaning material should be used to clean component contacts?":{"awnsers":["isopropyl alcohol"],"possibilities":["compressed air","cotton swabs and cloths","dishwashing liquid and water"]},"A technician is troubleshooting a problem where many websites return a “certificate not valid” error. The technician notices that the date and time are not current and resets these to the correct settings. The previously inaccessible websites are now accessible. However, when the computer is restarted the same problem reoccurs. What can the technician do to prevent the date and time from resetting?":{"awnsers":["Replace the CMOS battery."],"possibilities":["Reinstall the OS.","Upgrade the BIOS.","Change the power settings in the BIOS."]},"When a new motherboard is being installed, between which two components must thermal compound be applied? (Choose two.)":{"awnsers":["CPU","heat sink"],"possibilities":["RAM","chassis","chipset","motherboard"]},"Which solid-state storage technology allows a computer BIOS to be upgraded by flashing?":{"awnsers":["EEPROM"],"possibilities":["SODIMM","ROM","SDRAM"]},"Which two existing components must be compatible with the installation of a new upgraded CPU? (Choose two.)":{"awnsers":["power supply","motherboard"],"possibilities":["hard drive","case","video card"]},"What are three important considerations when installing a CPU on a motherboard that has just been upgraded? (Choose three.)":{"awnsers":["Antistatic precautions are taken.","The CPU is correctly aligned and placed in the socket.","The CPU heat sink/fan assembly is correctly installed."],"possibilities":["The CPU contacts are first cleaned with isopropyl alcohol.","The CMOS battery is removed prior to installing the CPU.","Maximum insertion force is applied to the load lever so that the CPU is locked in place."]},"A specific computer has an issue that could not be resolved by the help desk technician. The on-site technician finds that Windows updates have been disabled. The technician re-enables the update service, configures the computer for automatic updates, downloads and installs all missing updates, ensures the computer boots successfully, and verifies with the customer that the issue has been resolved. Which step, if any, is next?":{"awnsers":["Document the findings, actions, and outcomes."],"possibilities":["No further action is needed.","Establish a plan of action to resolve the problem and implement the solution.","Verify full system functionality and, if applicable, implement preventive measures.","Test the theory to determine the cause."]},"What should a technician do before beginning any troubleshooting steps on a customer computer?":{"awnsers":["Perform a data backup."],"possibilities":["Document the findings.","Identify the problem.","Establish a plan of action."]},"Which document can be signed by both a user and a computer repair shop to release the shop from backing up user data?":{"awnsers":["liability release form"],"possibilities":["preventive maintenance plan","work order","warranty form"]},"A technician is troubleshooting a 4-year-old computer that takes a long time to boot, and identifies that the BIOS rediscovers all the hardware at every boot. What action would fix this problem?":{"awnsers":["Replace the CMOS battery."],"possibilities":["Launch Device Manager to discover new hardware.","Reset the BIOS using the CMOS jumper.","Start the computer with the last known good configuration."]},"Which location on a hard disk is used by the BIOS to search for operating system instructions in order to boot a PC?":{"awnsers":["the active partition"],"possibilities":["the logical drive","the Windows partition","the extended partition"]},"A technician is asked to set up one hard drive that will support two operating systems and will store data files in three separate drive locations. Which partition settings will support these requirements?":{"awnsers":["2 logical, 2 active, 3 extended"],"possibilities":["1 primary, 3 active, 1 extended, 2 logical","2 primary, 1 active, 1 extended, 3 logical","3 primary, 1 active, 2 extended"]},"A user installs a new sound card driver in a computer that is working properly. After the installation of the drivers for the new sound card, the computer fails to boot. Which quick fix can the user implement to return to the previous working state?":{"awnsers":["Boot to Last Known Good Configuration."],"possibilities":["Boot to Emergency Recovery State.","Boot to Recovery Console.","Boot to Start Windows Normally."]},"A technician uses the shrink volume feature of the disk management utility and splits the partition. What must the technician do next in order to make use of the new space?":{"awnsers":["Format the existing partition."],"possibilities":["Partition the unallocated space.","Delete all partitions and reinitialize the disk.","Convert the unallocated space into a dynamic disk."]},"A technician is using the six troubleshooting steps in an attempt to repair a PC. After completing the steps needed to test a theory and determine the cause, the technician still has not solved the problem. Which two steps are likely to be taken next by the technician to establish a plan of action and resolve the problem? (Choose two.)":{"awnsers":["Perform an Internet search.","Access helpdesk repair logs."],"possibilities":["Ask other users in the area.","Speak with the supervisor of the user.","Call the helpdesk to log the problem."]},"On a computer that will not boot, which two actions are recommended in the troubleshooting process after verifying the obvious issues such as power to the computer and display, non-bootable media, and the BIOS boot order options? (Choose two.)":{"awnsers":["Remove unnecessary peripherals.","Use the Last Known Good Configuration."],"possibilities":["Reinstall the operating system.","Reset the BIOS settings to factory default.","Replace computer components one at a time until the problem is solved.","Reinstall the user applications."]},"What are the four layers in the TCP/IP reference model?":{"awnsers":["application, transport, internet, network access"],"possibilities":["HTTP, TCP, IP, Ethernet","TCP, IP, Ethernet, IEEE","application, presentation, session, transport","physical, data link, network, transport"]},"What is the distance limitation of a single data run for UTP cabling without adding networking devices?":{"awnsers":["330 ft (100 m)"],"possibilities":["33 ft (10 m)","100 ft (31 m)","500 ft (154 m)"]},"What is the default subnet mask for a Class A network?":{"awnsers":["255.0.0.0"],"possibilities":["0.0.0.255","0.0.255.255","0.255.255.255","255.255.0.0","255.255.255.0"]},"Which network protocol is used to automatically assign an IP address to a computer on a network?":{"awnsers":["DHCP"],"possibilities":["FTP","ICMP","SMTP","APIPA"]},"Which open standards-based wireless security mode supports the highest level of security?":{"awnsers":["WPA2"],"possibilities":["WEP","WPA","LEAP"]},"What are two network requirements necessary to establish a VPN connection between a remote computer and a private company LAN? (Choose two.)":{"awnsers":["Internet access","VPN client"],"possibilities":["low latency network connection","secure web server","PSTN access"]},"The corporate security policy states that all remote connections use only secure tunnels for data communications. Which encryption technique secures data traveling across the public Internet as if it were traveling across the corporate LAN?":{"awnsers":["VPN"],"possibilities":["MD5","WEP","WPA"]},"What type of WAN connection would use 3G or 4G?":{"awnsers":["cellular"],"possibilities":["DSL","satellite","cable","POTS"]},"True or False?An intrusion detection system works inline and has the ability to drop malicious traffic.":{"awnsers":["false"],"possibilities":["true"]},"Where can a technician enable ACPI mode on a laptop?":{"awnsers":["Device Manager"],"possibilities":["BIOS","Task Manager","Personalization"]},"Which two actions must be performed before installing RAM into a laptop? (Choose two.)":{"awnsers":["Remove the battery.","Disconnect AC power."],"possibilities":["Use thermal compound to attach the memory to the motherboard.","Before installing the RAM, update the saved CMOS settings to the newly configured amount of RAM.","Disconnect the display from the bottom of the laptop.","Remove the memory module retaining clips from the slots where the new RAM will insert."]},"Which two items would be part of a laptop preventive maintenance kit? (Choose two.)":{"awnsers":["compressed air","soft cloth"],"possibilities":["plastic scribe","antistatic wrist strap","flat-head screwdriver"]},"What is the purpose of running mobile device apps in a sandbox?":{"awnsers":["to prevent malicious programs from infecting the device"],"possibilities":["to enable the phone to run multiple operating systems","to enable separate app icons to be displayed on the home screen","to bypass phone carrier restrictions that prevent access to unauthorized apps"]},"In what two situations is a virtual printer used? (Choose two.)":{"awnsers":["A user sends a printed document to a remote destination through the cloud.","A document is printed to a PDF or other file type."],"possibilities":["A remote user sends a document to a local user who prints the document using the company laser printer.","A corporate user prints to a centralized printer on the same floor, but on a different network.","A document is sent to a printer that is connected to the USB port of a co-worker on the same network."]},"A user has installed a new printer. Which two pieces of information about the printer operation are provided by printing a test page from the computer? (Choose two.)":{"awnsers":["verification that driver software is working correctly","confirmation that printer and computer are communicating"],"possibilities":["confirmation that the color calibration is optimized","verification of print spool settings","confirmation that duplex (double-sided) printing is working correctly"]},"A technician wants to add a new shared network printer to a computer. The printer is not shown in the list of available printers. What two actions can the technician take to add the printer? (Choose two.)":{"awnsers":["Enter the printer IP address.","Browse for the printer on the network."],"possibilities":["Enter the printer model.","Access a command prompt and use the net use command to locate the printer and printer path.","Enter the name of the computer used to share the printer."]},"A technician is installing a new printer in a cool, damp environment. After the printer cabling is done, and the software and print driver are installed, the printer test page jams. What is the most likely cause of the print failure?":{"awnsers":["too much humidity"],"possibilities":["incorrect printer driver","not enough printer memory","loose printer cables"]},"What type of security attack is being launched when a hacker calls a company to obtain computer login information and pretends to be an employee?":{"awnsers":["social engineering"],"possibilities":["spyware","phishing","adware","Trojan"]},"Which two aspects of a computer can be protected by setting the BIOS password? (Choose two.)":{"awnsers":["hard drive settings","operating system booting"],"possibilities":["network address assignment method","operating system login","file system management","firewall settings"]},"After logging into a computer, a user can view files but is unable to download the files. What action can the administrator take to allow the user to download the files while preventing deletion of the files?":{"awnsers":["Set the file permissions to Read and Execute."],"possibilities":["Set the folder permissions to Read.","Set the file permissions to Modify.","Set the file permissions to Full Control"]},"The PC support person has heard of an instance where departmental secretaries go to lunch and leave their computers unlocked and remain logged into their account. Which Windows feature would the technician use to help in this situation?":{"awnsers":["idle timeout and screen lock"],"possibilities":["AutoRun","BIOS/UEFI password","Windows firewall"]},"After confirming the removal of a virus from a computer, how should the technician ensure and verify the full functionality of the system?":{"awnsers":["Check for the latest OS patches and updates."],"possibilities":["Document the problem and the procedures performed to solve it.","Talk with the user to determine the cause of the problem.","Gather information from a number of sources to clearly identify the problem."]},"A customer is angry and calls to complain that the service scheduled on the computer took longer than expected. The technician reviews the work order and notices that the service was performed by a new employee. How should the technician respond?":{"awnsers":["Listen to the complaint and then apologize for any inconvenience caused by the lengthy service on the computer."],"possibilities":["Verify that the computer is working properly now.","Explain that the repair technician sent to perform the service is inexperienced.","Put the customer on hold until a supervisor is available."]},"Refer to the exhibit. During the troubleshooting of software that is installed on a computer system, a level one technician requires help from a level two technician. The file shown in the exhibit must be sent to the level two technician. How should the level one technician deliver this file?":{"awnsers":["Replace all passwords in the file with <password omitted> before emailing the file and then supply the passwords by secure means, if required."],"possibilities":["This file should not be shared with the level two technician.","Send the file as it is to the level two technician.","Deliver the file in printed format only."]},"What determines the level of support that a call center technician will provide to an individual customer?":{"awnsers":["Support is based on the SLA for that customer."],"possibilities":["All customers receive the same level of support by the call center.","A level one technician will provide a higher level of support than a level two technician.","An individual call center technician chooses the level of support based on the time available to assist the customer."]},"After resolving an intermittent CD-ROM drive fault by firmly reconnecting a loose cable, the technician then decides to inspect all other cable connections to prevent other faults from occurring. Which two conditions will help to prevent future cable and connector faults? (Choose two.)":{"awnsers":["There are no missing or bent connector pins.","Cables are not bent sharply around adapter cards."],"possibilities":["Cables are stretched tight between connectors.","Device data cables exceed manufacturer specifications.","The connector retaining screws have been over tightened with a screwdriver."]},"A technician has been asked to reinstall the OS on a computer that has a corrupted operating system. The technician inserts the installation media in the optical drive. What would be the most likely action the technician should perform next?":{"awnsers":["Change the boot sequence in the BIOS."],"possibilities":["Change the BIOS password.","Flash the BIOS for a firmware upgrade.","Change clock speeds in the BIOS."]},"What are three common causes of operating systems problems? (Choose three.)":{"awnsers":["a corrupted registry","failed service pack installation","virus infection"],"possibilities":["incorrect IP addressing information","loose cable connections","CMOS battery problem"]},"What are three common solutions for a PC that displays an IP address starting with 169.254.x.x? (Choose three.)":{"awnsers":["Turn on the device that is acting as a DHCP server.","Use the ipconfig /release and ipconfig /renew commands to request a new IPv4 address.","Reboot the client machine that is using the 169.254.x.x address."],"possibilities":["Check the DNS server setting.","Enable the client machine to receive an IPv4 address automatically.","Reenter the IPv4 address on the DHCP server."]},"Which built-in BIOS diagnostic test would a technician run to check a computer boot problem?":{"awnsers":["start test"],"possibilities":["memory test","POST test","battery test"]},"What are three features of GPS on mobile devices? (Choose three.)":{"awnsers":["navigation","specialized search results","device tracking"],"possibilities":["phone number lookup","remote wipe","gas mileage calculations"]},"In Windows 7, which path will give access to parental control?":{"awnsers":["Start > Control Panel > User Accounts and Family Safety > Parental Controls"],"possibilities":["Start > Control Panel > Network and Internet > Internet Options > Security tab","Start > Control Panel > User Accounts and Family Safety > User Accounts > Change User Account Control settings","Start > Control Panel > Network and Internet > Internet Options > Parental Control link"]},"A user calls the help desk reporting that a laptop with Linux freezes on startup and displays kernel panic. What could cause this problem?":{"awnsers":["A driver has become corrupted."],"possibilities":["GRUB or LILO has been deleted.","GRUB or LILO has been corrupted.","An application is using a resource that has become unavailable."]},"A user notices that a mobile device is draining power faster than is normal. What are three causes of quick battery drain? (Choose three.)":{"awnsers":["An app is using too many resources.","The device is roaming between call towers.","The display is set to a high level of brightness."],"possibilities":["The airplane mode is turned on.","An app is not compatible with the device.","The device is connecting over a VPN."]},"Drag the statements on the left to the mobile OS that they describe on the right. (Not all targets are used.)":{"awnsers":[],"possibilities":[]},"Drag the description to its matching cable type.":{"awnsers":[],"possibilities":[]},"Match the computer problem with the area of the system affected by the problem.":{"awnsers":[],"possibilities":[]}}

TODO

• Minfied JSON without unicodes