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spasiu/app.js

Last active July 15, 2020 15:42
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switchboard bot
Raw
app.js
const axios = require('axios');
const express = require('express');
const bodyParser = require('body-parser');
const APP_ID = '';
const KEY_ID = '';
const SECRET = '';
const author = {
role: 'appMaker',
name: 'Bot',
avatarUrl: 'https://www.centurybizsolutions.net/wp-content/uploads/2013/09/switchboard-operator.png'
};
express()
.use(bodyParser.json())
.post('/bot_events', async function(req, res) {
console.log(JSON.stringify(req.body, null, 4));
for (const event of req.body.events) {
try {
if (event.payload.message.author.role === 'user') {
if (event.payload.message.content.payload === 'SUPPORT') {
await sunco('post', `/conversations/${event.payload.conversation.id}/messages`, {
author,
content: {
type: 'text',
text: '%((switchboard:passControl:agent))%'
}
});
await sunco('post', `/conversations/${event.payload.conversation.id}/messages`, {
author,
content: {
type: 'text',
text: `OK, I've connected you to support. Please describe your issue!`
}
});
} else {
await sunco('post', `/conversations/${event.payload.conversation.id}/messages`, {
author,
content: {
type: 'text',
text: `Hi. It's me again. I can help you: %[check balance](reply:BALANCE) %[top up](reply:TOPUP) %[shop](reply:SHOP) %[talk to support](reply:SUPPORT)`
}
});
}
}
} catch(error) {
console.log('ERROR /bot_events >>>', error.message, error.response);
}
}
res.end();
})
.post('/start_events', async function(req, res) {
try {
await sunco('post', `/conversations/${req.body.conversation._id}/messages`, {
author,
content: {
type: 'text',
text: `Hi! I'm the Demo Bot. Let me know how I can help you! %[check balance](reply:BALANCE) %[top up](reply:TOPUP) %[shop](reply:SHOP) %[talk to support](reply:SUPPORT)`
}
});
} catch(error) {
console.log('ERROR /start_events >>>', error.message, error.response);
}
res.end();
})
.get('/', (req, res) => res.send(`
<!DOCTYPE html>
<html>
<head>
<meta charset="utf-8">
<meta name="viewport" content="width=device-width">
<title>Switchboard Demo</title>
<link href="style.css" rel="stylesheet" type="text/css" />
<style>
#bg {
z-index: -1000;
position: fixed;
top: 0;
left: 0;
min-width: 100%;
min-height: 100%;
}
</style>
</head>
<body>
<img src="http://4.bp.blogspot.com/-JZIv0_a-6e0/VHSjQCbPGtI/AAAAAAABHYM/fvWeipzSb6A/s1600/Women%2BTelephone%2BOperators%2Bat%2BWork%2B(18).jpg" id="bg" alt="">
<script>
!function(e,n,t,r){
function o(){try{var e;if((e="string"==typeof this.response?JSON.parse(this.response):this.response).url){
var t=n.getElementsByTagName("script")[0],r=n.createElement("script");r.async=!0,r.src=e.url,t.parentNode.insertBefore(r,t)}}catch(e){}}
var s,p,a,i=[],c=[];e[t]={init:function(){s=arguments;var e={then:function(n){return c.push({type:"t",next:n}),e},catch:function(n){
return c.push({type:"c",next:n}),e}};return e},on:function(){i.push(arguments)},render:function(){p=arguments},destroy:function(){a=arguments}},
e.__onWebMessengerHostReady__=function(n){if(delete e.__onWebMessengerHostReady__,e[t]=n,s)for(var r=n.init.apply(n,s),o=0;o<c.length;o++){
var u=c[o];r="t"===u.type?r.then(u.next):r.catch(u.next)}p&&n.render.apply(n,p),a&&n.destroy.apply(n,a);for(o=0;o<i.length;o++)n.on.apply(n,i[o])};
var u=new XMLHttpRequest;u.addEventListener("load",o),u.open("GET","https://"+r+".webloader.smooch.io/",!0),u.responseType="json",u.send()
}(window,document,"Smooch","5f05e92cd2ab27000ce8a9dc");
Smooch.init({
integrationId: '5f05e92cd2ab27000ce8a9dc',
businessName: 'Switchboard Demo',
businessIconUrl: 'https://www.centurybizsolutions.net/wp-content/uploads/2013/09/switchboard-operator.png',
integrationOrder: [],
customText: {
introductionText: 'We\\'re here to route your conversations!',
introAppText: ''
}
}).then(() => {
Smooch.startConversation();
Smooch.open();
});
</script>
</body>
</html>
`))
.listen(8000);
async function sunco(method, path, data) {
return axios({
method, data,
url: `https://api.smooch.io/v2/apps/${APP_ID}${path}`,
auth: {
username: KEY_ID,
password: SECRET
}
});
}
Raw
configuration.js
const axios = require('axios');
const express = require('express');
const bodyParser = require('body-parser');
const Smooch = require('smooch-core');
const CFC_ID = ''; // webhook for CFC
const APP_ID = '';
const KEY_ID = '';
const SECRET = '';
const SERVICE_URL = ''; // ngrok or whatever
const smooch = new Smooch({
scope: 'account',
keyId: KEY_ID,
secret: SECRET
});
function sunco(method, path, data) {
return axios({
method, data,
url: `https://api.smooch.io/v2/apps/${APP_ID}${path}`,
auth: {
username: KEY_ID,
password: SECRET
}
});
}
(async function() {
try {
await smooch.webhooks.create(APP_ID, {
target: `${SERVICE_URL}/start_events`,
triggers: ['conversation:start']
})
const resCreatSwitch = await sunco('post', '/switchboards');
const resCreatCustInt = await sunco('post', '/integrations', {
type: 'custom',
webhook: {
target: `${SERVICE_URL}/bot_events`,
triggers: ['conversation:message', 'switchboard:passControl']
}
});
const resCreatSwitchIntAgent = await sunco('post', `/switchboards/${resCreatSwitch.data.switchboard.id}/switchboardIntegrations`, {
name: 'agent',
integrationId: CFC_ID,
deliverStandbyEvents: false
});
const resCreatSwitchIntBot = await sunco('post', `/switchboards/${resCreatSwitch.data.switchboard.id}/switchboardIntegrations`, {
name: 'bot',
integrationId: resCreatCustInt.data.integration.id,
deliverStandbyEvents: false
});
await sunco('patch', `/switchboards/${resCreatSwitch.data.switchboard.id}`, {
enabled: true,
defaultSwitchboardIntegrationId: resCreatSwitchIntBot.data.switchboardIntegration.id
});
} catch (error) {
console.log(error.message, error.response);
const responseSwitchboards = await sunco('get', '/switchboards');
for (const switchboard of responseSwitchboards.data.switchboards) {
const responseSwitchboardIntegrations = await sunco('get', `/switchboards/${switchboard.id}/switchboardIntegrations`);
for (const switchboardIntegration of responseSwitchboardIntegrations.data.switchboardIntegrations) {
await sunco('delete', `/switchboards/${switchboard.id}/switchboardIntegrations/${switchboardIntegration.id}`);
console.log('deleted switchboard integrations', switchboardIntegration.id);
}
await sunco('delete', `/switchboards/${switchboard.id}`);
console.log('deleted switchboard', switchboard.id);
}
}
})();
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