Skip to content

Instantly share code, notes, and snippets.

Created November 3, 2019 16:40
Show Gist options
  • Save sterndata/c438dba20b5ed1c2db5bd5c31f8d5fa3 to your computer and use it in GitHub Desktop.
Save sterndata/c438dba20b5ed1c2db5bd5c31f8d5fa3 to your computer and use it in GitHub Desktop.
".500": "Errors like this are logged. Check the error log on your server. If you can’t find the log, please contact your host.\n\nMeantime, enable wp_debug and wp_debug_log and after an error, look at wp-content/debug.log to see if anything gets logged there.\n\nYou can also try this: Please attempt to disable all plugins, and use one of the default (Twenty*) themes. If the problem goes away, enable them one by one to identify the source of your troubles. \n\nIf you cannot access wp-admin, there are other ways to <a href=\"\">deactivate plugins</a>.",
".askcred": "@%clip% I've deleted your offer to login to your user's site. I'm am 100% sure you mean well but please <em>never ask for credentials on these forums.</em>\n\n<a href=\"\"></a>\n\nNow for the why: The internet is a wonderful place full of very nice people and a few very bad ones. I'm sure everyone here is very nice however, by giving some ones keys to your house you are trusting they wont steal anything. Likewise the person who takes the keys is now responsible for the house FOREVER.\n\nIf something was to go wrong, then you the author may well legally become liable for damages, which they would not normally have been as their software is provided without warranty.\n\n<strong>Please be aware that repeatedly asking for credentials will result in us escalating this to the plugins team.</strong>\n\nIt's never necessary to do that. Here's why.\n\nThere are many ways to get information you need and accessing the user's site is not one of them. That's going too far.\n\n<ul>\n<li>Ask for a link to the log of the user's web server error log.</li>\n<li>Ask the user to create and post a link to their `phpinfo();` output.</li>\n<li>Ask the user to install the <a href=\"\">Health Check plugin</a> and get the data that way.</li>\n<li>Walk the user through <a href=\"\">enabling WP_DEBUG and how to log that output to a file and how to share that file.</a></li>\n<li>Walk the user through basic troubleshooting steps such and disabling all other plugins, clear their cache and cookies and try again.</li>\n<li>Ask the user for the step-by-step on how they can reproduce the problem.</li>\n</ul>\nYou get the idea.\n\nVolunteer support is not easy. But these forums need to a safe place for all users, experienced or new. Accessing their system that way is a short cut that will get you into real trouble in these forums.",
".autotheme": "If you need further help with the self-hosted version of XXXXX, you can post in the general themes forum:\n\n\n\nTag your post with <strong>wpcom-theme</strong> in the tags area to be sure it will get attention:\n\n\n\nBe sure to provide a link to your site when you post so folks can help you more easily.",
".blognot": "Treating the forums as a place for you to express your frustration in every related thread is not appropriate.",
".bump": "<em>[Moderator note: Please, <a href=\"\">No bumping</a>.</em>",
".comm": "You're using a commercial theme/plugin, so please use their official support channel. We feel they are best equipped to support their products.\n\n%clip%\n\n<strong>Commercial products are <a href=>not supported in these forums</a>.</strong>\n",
".cred": "Please don’t offer to send or post logon credentials on these forums:\n\n``\n\nYou can contact the author on their own site and, once there, the discussion is between the two of you. However, it is not OK to enter or send site credentials on these forums. We don’t want to encourage others (who are less reputable) to do similar things. It’s a fine line, but one that we need to enforce. Thanks for your cooperation.",
".css": "<strong>To add or override CSS:</strong> use the \"Additional CSS\" option in the customizer. <em></em>\n\nLearn to use the <a href=\"\">Chrome Developer Tools</a> or <a href=\"\">Firefox Developer Tools</a> to help you see and test changes to your CSS.\n\n",
".delete": "I’m sorry but no. Unless it is an extreme case, posts and replies are not edited here.\n\nForum topics will only be edited or deleted if they represent a valid legal, security, or safety concern.\n\nSee and\n",
".first": "This may be a plugin or theme conflict. Please attempt to disable all plugins, and use one of the default (Twenty*) themes. If the problem goes away, enable them one by one to identify the source of your troubles. \n\nIf you can install plugins, install \"Health Check\": On the troubleshooting tab, you can click the button to disable all plugins and change the theme for you, while you're still logged in, <strong>without affecting normal visitors to your site</strong>. You can then use its admin bar menu to turn on/off plugins and themes one at a time.\n\nSee",
".footer": "<em>If you are using WordPress version 4.9.3 (or below), please go to Dashboard->Updates and update to the latest version of WordPress.</em>",
".gdpr": "WordPress introduced tools to assist with GDPR compatibility in 4.9.6, but GDPR compatibility for specific plugins and themes is up to their developers. We expect the tools will improve in future releases, but you, as the site owner/operator, are the one responsible for ensuring compliance the GDPR and any local variations that may be introduced.\n\nClick SETTINGS->Privacy to access the current GDPR tools.\n\nPlease read this post for all things GDPR:",
".hacked": "Get a fresh cup of coffee, take a deep breath and carefully follow <a href=\"\">this guide</a>. When you're done, you may want to implement some (if not all) of <a href=\"\">the recommended security measures</a>.\n\nIf you’re unable to clean your site(s) successfully, there are reputable organizations that can clean your sites for you. Sucuri and Wordfence are a couple.",
".hc": "Please install the health check plugin and report back its findings:\n",
".img": "See %clip%\n\n<a href=\"%clip%\"><img src=\"%clip%\" target=_blank></a>",
".lang": " I'm sorry, that didn't translate well, and it looks like no one has replied so far. I recommend trying at [forum from <a href=\"\">the official list</a>] instead.",
".link": "Please provide a link to a page on your site where we can see this. Thanks.",
".new": " @%clip%, If you need support then per the forum guidelines please start your own topic.\n\nA lot more people will see your post, and that way you stand a good chance of getting the assistance you want. Despite any similarity in symptoms, your issue is likely to be completely different because of possible differences in physical servers, accounts, hosts, plugins, theme, configurations, etc. Thus one problem, on one setup is not indicative of the functionality and reliability of an application as a whole.\n\n\n\n\n\nYou can do so here:\n\n\n\nI'll be archiving your post and mine to not spam the original poster and detract from their question.\n\nThanks.",
".pass": "This article lists 7 completely different ways to reset your password. Any one of them will work and do the job. Find the one that's right for you and use that:",
".pay": "Please try or and do not accept any hire offers posted to these forums.\n\nThis topic will be closed as per the <a href=\"\">Forum Rules</a>.",
".rvw": "%clip%: Please report this as a support request at xxx. I’m removing it as a review.",
".sig": "<em>[ <a href=\"\">Signature moderated</a> ]</em>",
".supp": "I recommend asking at %clip%#new-post so the plugin's / theme’s developers and support community can help you with this.\n\n",
".tumblr": "Yes, it's true that has acquired Tumblr. We understand that many people have strong feelings on the matter, however WordPress.ORG is not the proper place to have that discussion. These forums are for the self-hosted version of and as such we're closing this post. You will need to contact or Tumblr directly for more details about what this change means for you.\n\nInformation on the acquisition of Tumblr:\n\nInformation on the difference between and\n\nAlso,",
".wpcom": "Due to the differences between the various site hosting plans offered at and the self-hosted and self-installed version of WordPress supported here, you should probably ask <a href=\"\"> Support</a> instead.\n\nIf this relates to a theme from, please post in their <a href=\"\">theme forums</a>."
Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment