gistfile1.txt

Posted: December 2, 2010 @ 9:50 PM 
Hi Shawn,
I realize that my 3 year warranty just expired a little over a month ago. However, the issue with this power supply is a well-documented issue: http://www.google.com/search?q=lacie+hissing+power+supply
I'm actually surprised a recall hasn't been issued on the power supply. It is so common there are even youtube videos guiding users of how to manually replace the bad capacitors in the power supply in order to avoid having to keep paying $20 to keep their unit functional.
I've never had the power brick die like that on any electronic device. I expected the hard drive to fail before anything else. I wasn't even constantly using it, but only on a weekly basis to back up my computer. I thought Lacie would be more willing to stand behind their products. Now I'm worried about the other Lacie external hard drive I have of a different model. I understand a warranty expiring on the actual hard disk because there are moving parts prone to eventual failure, but not a power supply that could be potential be hazardous now.
If Lacie does not stand behind the power supply issue, I will be unwilling to purchase your products in the future. I would like to request a replacement power supply at no cost.
Please confirm.
Thank you, Steve Pfisterer

Hello Steve,
Thanks for response. Please note that other models, doesn't have to use the same power supply model, and actually this unit power supply model wasn't used in later products and revisions. Regarding your issue, actually even if the power supply issue seems to be popular but its percentage isn't high enough to go for a recall, actually what make it popular is that drive sold millions of units world wide.
 
Again, sorry for inconvenience caused to you by this issue,
 
Thanks,
 
Shawn