Customer Champion Application

CustomerChampion.txt

Most Exciting:

Work with the product team to develop a new feature based on feedback from customers
Make Zap templates to help showcase the thousands of ways customers can use Zapier
Manage a support team
Help train and onboard new support teammates
Act as a dedicated rep for a handful of key customers to ensure their success using Zapier

Least Exciting:

Run ticket review sessions to make sure tone is consistent across Zapier responses
Write and maintain thousands of pages of help documentation
Recieve 20+ inbound phone calls per day and help them solve their issues
Analyze thousands of support tickets to spot trends the product team can use
Ghostwrite documentation for partners to publish on their own sites