Skip to content

Instantly share code, notes, and snippets.

@swinton

swinton/the-3-of-npm.md Secret

Created June 28, 2016 22:25
Show Gist options
  • Save swinton/c067a5872f39d1bb4525b16dc7b76ba9 to your computer and use it in GitHub Desktop.
Save swinton/c067a5872f39d1bb4525b16dc7b76ba9 to your computer and use it in GitHub Desktop.
Download ZIP
Raw
the-3-of-npm.md

THE <3 OF NPM

Stephanie Snopek, support at NPM

  • Stephanie has NPM stickers ❇️ ❤️
  • What is NPM
    • Not node package manager 😮
    • Doesn’t actually stand for anything lol
  • Numbers
    • 4 millions developers, thousands of companies
    • 1 billion downloads/week
    • == human interactions 😄
  • Support: tweets, tickets, issues
  • Socks for docs 🎉
  • Intentional communication
    • The successful conveying or sharing of ideas and feelings
    • Means of connecting between people or places
    • “soft skills”, easy to dismiss
    • Not easy to communicate, not easy to get points across meaningfully
  • Streamlined communication strategies
    • Flex your empathy, put yourself in your user’s shoes
      • When in doubt, use emoji
    • Don’t take it personally. The issue is rarely about you
    • Get comfortable with conflict, conflict is inevitable
    • Don’t feed the frustration (don’t poke the bear)
      • Don’t tell people to calm down lol
      • Validate, acknowledge they’ve been heard
    • Ask questions, don’t assume you know what’s going on
    • Take breaks, slow down, “that’s really interesting, I’ll get back to you with more info asap”
    • Apologize, genuinely, without expectation
  • Communication = connection = community
  • Support your support team. Rewarding, but challenging, requires a ton of emotional labor
  • npm ❤️ you

Metadata


Tue Jun 28 15:01:08 PDT 2016
Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment