Manage incidents with Incident Commandar System.

ic.coffee

# Description:
#   Manage incidents with Incident Commandar System.
# Commands:
#   bot 110 ic me - Start an incident management and assign 'me' as the Incident Commandar

moment = require('moment')

module.exports = (robot) ->

  robot.respond /110 ic me/i, (res) ->
    userId = res.envelope.user.id
    userName = res.message.user.name
    date = new Date

    incident = {
      "ic": "",
      "cl": "",
      "startDate": date,
      "severity": 5,
      "title": "",
      "status": []
    }

    incident.ic = userId
    robot.brain.set "incident", incident

    res.send """
EMERGENCY STARTED BY <@#{userName}> AT #{date}
> <@#{userName}> is now the Incident Commandar:
> * Use `bot 110 set title` to set/update the incident title in Upboard
> * Use `bot 110 set status` to set/update the incident status
> * For next steps, Consul the IC checklist: http://fakechecklisturl.com
"""

  robot.respond /110 cl me/i, (res) ->
    userId = res.envelope.user.id
    userName = res.message.user.name
    date = new Date

    incident = robot.brain.get "incident" || {}
    incident.cl = userId
    robot.brain.set "incident", incident

    res.send """
> <@#{userName}> is now the Communication Lead:
> * For next steps, consul with the Support playbook: http://fakeplaybook.com
> * See the gudelines for posting site status: http://fakegudelines.com
> * Log into Internal Status Page and sent initial internal comms: http://fakesignin.com
"""

  robot.respond /110 set title (.+)\s*$/i, (res) ->
    title = res.match[1]
    incident = robot.brain.get "incident" || {}

    if incident.title != title
      incident.title = title
      robot.brain.set "incident", incident
      res.send """
*Title changed:*
#{title}
"""

  robot.respond /110 set status (.+)\s*$/i, (res) ->
    status = res.match[1]
    incident = robot.brain.get "incident" || {}

    incident.status.push {"eventDate": new Date, "status": status}
    robot.brain.set "incident", incident
    res.send """
*Status changed:*
#{status}
"""

  robot.respond /110 over$/i, (res) ->
    userId = res.envelope.user.id
    userName = res.message.user.name
    date = new Date

    incident = robot.brain.get "incident" || {}
    incident.endDate = date

    duration = moment.duration(incident.endDate - incident.startDate)
    res.send """
EMERGENCY ENDED BY <@#{userName}> IN #{duration.humanize().toUpperCase()} (STARTED: #{incident.startDate})
"""

    ic = robot.brain.data.users[incident.ic]
    cl = robot.brain.data.users[incident.cl]

    incident_timeline = ""
    for s in incident.status.reverse()
      incident_timeline += "- #{s.eventDate} #{s.status}\n"

    res.send """
<@#{ic.name}>: You should:
* update the incident report in Upboad: http://upboard.com

```
# #{incident.title}: #{incident.startDate}

Incident management info: http://incident-management-cheat-sheet

## Summary

TODO: Write incident summary here

## Members

| Role               | Slack Name | Full Name       |
|:-------------------|:-----------|:----------------|
| Incident Commander | #{ic.name} | #{ic.real_name} |
| Communication Lead | #{cl.name} | #{cl.real_name} |

## Incident timeline (most recent first)

#{incident_timeline}
```
"""

    res.send """
<@#{cl.name}>: You should:
* Consul with CM about resolving external communications and component statuses.
* Write (and get approved by the CM) a Resolved internal status page message.
* Ask IC for a list of affected customers. Send this list to fake@newrelic.com. KAMs may also use http://fakecsv.com to pull a CSV.
* Ensure Customer Communications information is added to Upboard: http://upboard.com.
"""
 
    robot.brain.remove "incident"