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thallada / gist:5351114
Created April 10, 2013 01:53
Usability Problem eSuds

#Usability Problem: eSuds#

The dorms at George Mason provide free laundry for students to use. They also provide a service called eSuds available at http://gmu.esuds.net that allows residents to check whether washers or dryers are in use or not, how much time is left on the machines if they are in use, and to register for email notifications once a machine has completed its cycle. While I am grateful for the website's existence because it has saved me many trips to the laundry room, the developers of the site could definitely use some lessons in usability.

First off, when you initially visit the url, the site loads up the machines from the Blue Ridge dorm by default, regardless of where the user actually lives. It isn't until they click one of the links on the sidebar for one of the other dorms that a cookie is set so that the next time they visit the url, that dorm shows up first.

The sidebar is split up into two categories: Residence Halls and Locations. For some unknown reason “E