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thanashyam/sso_login_freshdesk.php

Last active November 22, 2022 23:26
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SSO Login for Freshdesk support portal - PHP Sample Code (Updated)
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sso_login_freshdesk.php
<?php
define('FRESHDESK_SHARED_SECRET','____Place your Single Sign On Shared Secret here_____');
define('FRESHDESK_BASE_URL','http://{{your-account}}.freshdesk.com/'); //With Trailing slashes
function getSSOUrl($strName, $strEmail) {
$timestamp = time();
$to_be_hashed = $strName . FRESHDESK_SHARED_SECRET . $strEmail . $timestamp;
$hash = hash_hmac('md5', $to_be_hashed, FRESHDESK_SHARED_SECRET);
return FRESHDESK_BASE_URL."login/sso/?name=".urlencode($strName)."&email=".urlencode($strEmail)."&timestamp=".$timestamp."&hash=".$hash;
}
header("Location: ".getSSOUrl("User's Name","username@thecompany.com"));
// This is not deprecated by Freshdesk. Simple SSO is not supported
@AlLoud
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AlLoud commented Sep 4, 2018 •
edited
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An easier to read code with the help of PHP's http_build_query:

http_build_query([
  'name' => $strName,
  'email' => $strEmail,
  'timestamp' => $timestamp,
  'hash' => hash_hmac('md5', $str_to_be_hashed, FRESHDESK_SHARED_SECRET),
], '', '&amp;');

The whole code is in this fork:
https://gist.github.com/AlLoud/cfdea1aac2d158f288deaa71ed186037

@alfonmga
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alfonmga commented Jan 7, 2019

How do you guys handle a user's email address change scenario?

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