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Thanks for your reply. It was a set of Sony headphones where one earphone stopped working the other day so I popped in to see ...

... what was required to get an exchange. I was told that a simple exchange was only possible within the first 28 days or if I had purchased a special warranty. I will try to track down the receipt and call into the store again if the purchasing of the special warranty is not crucial.

Thanks,
Declan