So, you've put your token up to the reader, and the door doesn't open. Don't panic, most of the time there's a simple solution to be had, just try to answer the questions this poses. If you get stuck somewhere, go on telegram and tell us where.
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Are the ring of LEDs around the reader moving?
- No: This means that the door hardware has hung, and needs to be rebooted. This happens occasionally, and isn't a huge deal. Proceed with 2.
- Yes: All is right with the door hardware. Proceed from 5.
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Is there anyone in the space who can reboot the door hardware? Press the doorbell and /lookaround and ask on telegram.
If they don't know how to reboot the door, tell them to read 4.