Display pending time in date format in AgentTicketZoom (KIX4OTRS)

HowTo.txt

Usualy the pending time is displayed like this in the AgentTicketZoom view:

Pending till:
23 h
49 m

This gist describes how to change the display format to:

Pending till:
26.06.2014 19:30
( 23 h 47 m )


To do so we have to change two files:

File:
  KIX4OTRS/Kernel/Output/HTML/Standard/AgentKIXSidebarTicketInfo.dtl
  
Search for:
<!-- dtl:block:PendingUntil -->
            <label>$Text{"Pending till"}:</label>
            <p class="Value $QData{"PendingUntilClass"}">$Data{"PendingUntil"}</p>
            <div class="Clear">
                &nbsp;
            </div>
<!-- dtl:block:PendingUntil -->

Replace with:
<!-- dtl:block:PendingUntil -->
            <label>$Text{"Pending till"}:</label>
            <p class="Value $QData{"PendingUntilClass"}">
                $TimeShort{"$QData{"UntilTimeHuman"}"}
                <br/>
                ( $Data{"PendingUntil"} )
            </p>
            <div class="Clear">
                &nbsp;
            </div>
<!-- dtl:block:PendingUntil -->



File:
  KIX4OTRS/Kernel/Output/HTML/KIXSidebarTicketInfo.pm
  
Search for:
    # show pending until, if set:
    if ( $Ticket{UntilTime} ) {
        if ( $Ticket{UntilTime} < -1 ) {
            $Ticket{PendingUntilClass} = 'Warning';
        }
        $Ticket{PendingUntil} .= $Self->{LayoutObject}->CustomerAge(
            Age   => $Ticket{UntilTime},
            Space => '<br/>'
        );
        $Self->{LayoutObject}->Block(
            Name => 'PendingUntil',
            Data => \%Ticket,
        );
    }

Replace with:
    # show pending until, if set:
    if ( $Ticket{UntilTime} ) {
        if ( $Ticket{UntilTime} < -1 ) {
            $Ticket{PendingUntilClass} = 'Warning';
        }
        $Ticket{PendingUntil} .= $Self->{LayoutObject}->CustomerAge(
            Age   => $Ticket{UntilTime},
            Space => ' '
        );
        $Ticket{UntilTimeHuman} = $Self->{TimeObject}->SystemTime2TimeStamp(
            SystemTime => ( $Ticket{UntilTime} + $Self->{TimeObject}->SystemTime() ),
        );
        $Self->{LayoutObject}->Block(
            Name => 'PendingUntil',
            Data => \%Ticket,
        );
    }
    
et voilà!
(note that mod_perl environments might need an apache restart)