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PMC3 Margin Loss (€)
GTV Loss (€)
Bookings Impacted
Category
Incident Duration
Total Hours
Flights impacted
Link to data extraction
RC & R Date
Karma Operation Cost (€)
15M Increase
DP impacted
Resolution
Time to resolution
Request participants
Time to Resolution
Country
Platform
Last Viewed
Page Type
Type (Site)
Departments
Product
Theme
Tool
Time to Create
Type
Brand
Business Approval
Configuration Item
Config Type
Priority
Total Days
Time to React
Trainer Names
No of Resources
Time to Detect
Customer Request Type
Snow ID
Σ Original Estimate
Linked Issues
Environment
Template Name
CI Change Owner
Date of First Response
Team
Post Implementation Test Plan
NOC KB Intranet update
Pipeline URL
Application Version
Environment
Type of Change
GTM ID
Back Out Test Plan
Project Impact?
Corporate Objective
Impact Completion
Request type
Root cause
Has budget been agreed with social team?
Incident Creation Date
Pre-working status
Workaround
Change managers
Technical Issue
CAB
Instance
Strategic Pillar
Flights Manual Booking Cost (€)
Initiative shown in the Corporate Plan?
Sub-Tasks
DP Manual Booking Cost (€)
IO Number
Internal cause of incident
Please note that we may not be able to deliver content due less than 14 days after the request. Please can you indicate the reason for the urgency
Source
Investigation reason
Macro Area
PIR Meeting
Time in Status
Configuration Item (FROM IMPORT)
Time in Status
Category (FROM IMPORT)
Dummy Watchers
ServiceNow ID
Implementation Notes
Time to close after resolution
Time to approve normal change
Completed at
Impact
Provider and Supplier
Issue Type
Change type
Change risk
Change reason
Root Cause
Other booking loss
Flights Manual Increase
Pending reason
Operational categorization
Specific Error
Monitoring
NOC & SOC 247
Impact Calculation Details
Change start date
Change completion date
Urgency
Hotel Manual Booking Cost (€)
Product categorization
Incident to create
Internal Assessment Stages
Observability Goal Met
Internal Status
Project Impacted Jira ID
Involved People
Microservices Impacted
WarRoom (id)
Your Team
Capex ID (Deprecated)
Detected by monitoring
Result
Priority Score
DP booking loss
Language
SS Team Members
Hotel booking loss
Learnings
Page type
Provider / Source Name
Suspect GDPR issue?
Effort Required
Product
SS Team Name
Severity
Cruise booking loss
Ease (+2/0)
Lifestyle booking loss
Activity Type DE
Train booking loss
Flights booking loss
Driver
TO booking loss
Root Cause Microservice
External issue ID
Team/s Involved
Initiative Score
External issue ID
Effort Score
Confidence Score
Impact Score
Reach Score
Destination Port
Legal Entity of the Card
Perimeter
Page URL
Structure Index Monitor
Business Profile
Company (Legal Entity)
Cruise GTV Value (€)
KPI - present performance
DP Manual Increase
Destination Port
KPI
Pages Changed
Hotel Manual Increase
Pages Created
Descriptions.
KPI - expected lift
DP GTV Value (€)
Metrics to control
Hotel GTV Value (€)
TO GTV Value (€)
Confirm GDPR Issue
Lifestyle GTV Value (€)
Time Tracking
Train GTV Value (€)
LICENSE
Objective
Request Type
Domain
Product
Timeline
TO PMC3 Margin Value
User testing (+1)
Hypothesis
Recovery Action
Heatmap / Scrollmap (+1)
Qualitative feedback (+1)
Source IP
Other PMC3 Margin Value
Detected by
Web analytics (+1)
Causing System
Destination environment
Root Category
Flights GTV Value (€)
Other GTV Value (€)
Impacted Company Function
PIR Minutes
Environment
Risk Category
VS/BP Involved
Budget CAPEX 2025
Budget OPEX 2025
AWS Budget needed?
Budget Details
External issue ID
External issue ID
External issue ID
Initiative Type
Hotel ID
Request for
Hotel Website
Hotel Name
Responsible
Support Documentation for Scores Provided
Attendee Information
Trainer Name
Budget OPEX 2023
Budget CAPEX 2023
Estimated Total Program Budget (External costs)
Country Involved
Estimated Total Program budget - (Man days)
Start Year(s) of Relevance
Estimated Total Program Business Value (in Euros)
Purchase Order ID
End Year(s) of Relevance
Departments
Days of Execution
Estimated Project Budget (External costs)
Estimated Project Budget (Man Days)
Remaining Estimate
Estimated Project Business Value (in Euros)
Root Cause Identified
Benefits
Business Owner
Planned End Date
Actual End Date
Actual Start Date
DFP key value
For further information refer to this link
Components
Business Unit
Categories
Application/Component
PNR
Environment
Update or New?
Email Template Name
Stakeholder Input Required
Category
Time Required Estimate
External issue ID
Positive Impact
Update or New?
Customer Strategy Roadmap Clash?
Department
Legal DSA Task
Descriptions
P&P signed off
Program Name
Name
Procedure Name.
Products Involved
Data Provided
Team Involved
Σ Time Spent
Hotel Providers
Reason for Request
Case
Agency
Costs
Project Number
Work Ratio
Data Attached
NE Time to First Response
QAT Market
Brand
Action Required Geography
Country
Geo Type (Add screenshot as attachment)
Link to Documentation
Budget OPEX 2024
Entity of issue
Budget CAPEX 2024
Effort
Reason
QAT Working Area
Time to Customer Response
QAT Internal Sub Issue Type
Ticket Management
Automatic Closure
Cookie Management Model
Root Cause
Pivot Language
VPN Type
Viewers
Consultant E-Mail
Root cause
Company Name
Licence Type
Check Procedure
Leader Forum Member Inline
Employee
Team involved OSE
Insider List
Consultant Full Name
Implementation Group
Keywords
Name of the Meeting Room
VPN Profile Group
Target Language
Description of Role
Participant(s)
Operation Effort (€)
Roles to be added
Customer Cost (€)
Role Owner
BO Group Profile Name
Passengers affected
Employee First Name and Surname
LDAP BO Group Name
Role Name
Time to Create
BO Group Profile Owner (Approver)
Report - Access to
Report Name
TO impacted
Hotels impacted
Outcome
Expected revenues
Legal comment
Errors
Esosphera
Quality Monitoring
IO Amount
Tester
Labels
Hotel Location
Hotel Code
Required by law?
External issue ID
Initiative Prioritization Order
Intermittent Issue
Computer Name
External issue ID
Variation URL
Device
Owner Team
Reporter
Market
Original URL
Product
Category NE
Archiver
Does the initiative imply the introduction or the modification of a process or a provider impacting Personal Data?
Product IBU
Location IBU
Stakeholders (requester)
Other Teams
Components IBU CCSP
Does the initiative imply the introduction or the modification of a process or a provider impacting Personal Data?
Location CAL
Components IBU Backoffice
Components IBU Unplanned Emergency
Commercial procurement
Location IC
Watchers
Function & Area
Rampup perimeter
SAAB Name
Report Due Date
Office layout
Reporting Status
Dev Status
Involved team
Company car
Description PLAT
How can we support you?
Task Type
Updated
Original Estimate
External User
Email: name.surname@lastminute.com
Description
How many pieces do you need?
COUNTRY
Phone Number
Smartext - Key
INFO:
SERVICE
Please choose his/her hoodie size
Other Card Design
Other Location
Select the card design
Location:
First Name - Surname
Job Title (approved by HR)
MS-Project ID
Total Individual Grad bay hours
Total Individual Classroom hours
Training Approach
Other
Planned Start
Which gadgets would you like to have?:
DESIGN ENVIRONMENT
Planned End
INFO BUSINESS CARDS:
Do you really need cards for business reasons? If not, please DO NOT submit the form.
Brand
Please specify the event you need them for
INFO:
No of Participants
Details
Component's
Deadline
Language
Team Name
Call Center Cost per Minute (€)
Priority Order
Customer Care Impact in Minutes
Location NE
Navision Partner\\Vendor ID or Name
Headline
Campaign Name
DATA PROTECTION Labels
CTA
Copy
Link of the page
Merchandising Options
Fix Version/s
Image/mood
Type
Content Block Form
Product
Estimated Cost of the Event
External issue ID
Request Type
Other Details
Reason for Training
Request Type
Department
Location of the Event
DELIVERY
Product
Type of Training
BRAND
KB
Function Requesting Training
LOGO
Priority
Artworks Sizes
Key
Level
Level
Sub-Unit
Function Requesting the Event
Event Type
Level
Nº Attendees
Purpose of the Event
Coordinator of the Event
Are there other dependencies we are waiting for?
Further Information
Organizations
Suggestions for uploading promos
Finance Supplier (contact person, phone email, Address, VAT ID)
Satisfaction
Stakeholders
Suggestions for uploading child rates
Training Materials
Approvals
Suggestions for uploading board supplements
Will new hire training materials need to be updated?
Total Classroom training hours
Charges Applicable to
Rate Per Room or Per Person
issueFunction
If Chargeable to LMN, Which month will be charges applicable
Total Gradbay hours
Cost of the training (ex. VAT)
Email for operations team to contact the hotel
Name of External Operations Approver
Email associated to GHE login
Number of Classroom days/Module Duration
Lastminute Market Manager
Number of Gradbay Days
Comment on Go Live Date
Payment method
Rates
What's Changing
Booking Delivery Email
Teams
Channel Manager or Allocated Inventory
Go Live Date
Pricing Model
Type of Training
Value of Commission or Room Spread
Area
Confidence
Type
Created
Benefits
Affected Department
Training Type
Markets
Product
Activity Type
Number of Agents
Activity Type
Product Impact
Site
Reason for Training
Market
Number of TL or Support
Request Type Process
Work Type
Request Type Report
Loss Amount
XD Team Involved
Cost Due
Recovered Amount
Amount of Pages Needed
Who is Being Trained ?
Request Type IVR
Goal of the Page/ Business Purpose
Request Type CRM VTE
Attachment
Rank
Stakeholder (requester)
Tester
Managing Personal Data?
Location
Sub Issue Type
Business Validation
Task Type
Quality Documentation
MySQL user exists with the possible value
Peer Sign-Off
Description and Justification
Categorization
Training Format
MySQL Username
Satisfaction date
Implementation Plan
Service Manager Engaged
Business Owner
Team
End Date
Start Date
Environment
Link to the Course
Content Type
Pinkpedia Link
Estimated Delivery Phase Start Quarter
Incident Site
Manual Capex ID
Type
Exact Course Name
Full Name & Email address
First Registeration completed in Discovery
Estimated Executing Phase Start Quarter
Estimated Analysis Start Quarter
Assignee
Communication Preferences
Desired Outcome
Reason
Dependencies
Risks Identified
Resources Needed
Estimated Duration
Reason
Teams Involved LOB CKD
Credit Card ID Number
Products Involved.
Stakeholders
Legal entity
Scope Statement
Remember to ask for proper permissions
Credit Card balance is not provided. If you need a top-up, open the dedicated issue type
Permissions
Bank or Card Issuer
Market CKD
Category CKD
Type of Request
Top Up Amount
Credit Card ID
Requester Department
Do you have the approval from the Project Sponsor (Davide Mara)?
Project Additional Task Justification
Change Justification
Desired Delivery Date
Project Justification
Team involved
Markets Involved
Agent Name
Products Impacted
Contracts Uploaded in GH
Site
Sites impacted
Amount
Purpose
Card Type
KB Procedure URL or KB Article Title
Single Transaction
Function
Currency
Log Work
Shown in roadmap
Team Impacted
Stakeholder (Requester)
Subdomain Involved
Destination
Team/s
Request Type
Update or New ?
Activation Date
Product
Request Type
Details of Request
System
Please give a high level overview of what this vendor will do in partnership with us
Will this vendor act as a Data Processor or Data controller?
Will this vendor process personal or sensitive data?
Will this vendor store personal data?
Blocked Reason
Time to first response
Capitalizable Initiative?
Descriptions
Is this a; contract renewal, change to an existing contract or a new partner?
Descriptions
Descriptions
Descriptions
NOC KB Assignee
Site/s affected
Estimated Program budget (Man days)
Estimated Program Budget (External costs)
Platform
Due Date
Micro Services
Test Insight Object
Root Company Application
Tech/Prod Areas
Department Requester
Goal Link
Reporter Team
PLAT Blocked reason
Product
Legal DATA Task
Legal CORPORATE Task
Legal OTHERS Task
Purpose
Sub-Issue Type
Legal ADMIN Task
Management's Expectation
Location
Sub-Issue Type
Legal COMPLIANCE & REGULATORY Task
Legal OTA PRODUCT Task
Legal LITIGATION_PRELITIGATION Task
INTELLECTUAL PROPERTY
Legal LABOUR Task
Statuspage Incident
Estimate
PercentDone
DueTime
Legal NON OTA PRODUCT Task
Legal CONTRACT Task
Request Type Chat
Statuspage ID
Status
SRE - Support Descritption
Schema Name
External issue ID
Channel
SRE - Environment
SRE - Tool/Product
SRE - Reference Link
Archived
Σ Remaining Estimate
Security Impact
SRE - Infrastructure
Creator
Domain
Owner Team TEST
Partner
Source/System
Brand
Sub Sub Reason
Location
Business Line
BP to Copy From
Category Level 1
Category Level 2
BP Name
Train PMC3 Margin Value
COBRANDED
Incident detect at
Agent's Email Address
Flights PMC3 Margin Value
Agent's Full Name
Incident reacted at
Domain
DA Classification Group
Time Spent
Cruise PMC3 Margin Value
Lifestyle PMC3 Margin Value
Business Purpose:
Brand
Format
Channel
Product
Lengths
Due Date BBO
Production Type
DP PMC3 Margin Value
Incident resolved at
Hotel PMC3 Margin Value
Out of Hours
Has the conflict been verified?
Source Details
Source
Event Type
Training Hours per day
Does the ticket resolution authorise an impact on the operating model?
First Approver
Closure
Validated
Issue(s) in conflict
Objective
Action Required Geography
First ETA
Priority
Impact Location
Current Investigation Status
Booking Journey
DPA
Hotel Provider Portal User Model
BO Role User Model
Back Out Plan
Manager In Line
Rocket Chat User Model
CRM & TVOX User Model
Security Engineer Review Required
Agent information
SM Approver
Conflict Detected
Root cause and Recovery
Technical Tester(s)
Explanation Required
Has this change been tested succesfully?
Activity Type BI
In Charge Of
Related Issue KEY
Description of Impact
External issue ID
External issue ID
Asset - Environment
External issue ID
Asset - Location
Application Impacted
Cross Initiative?
Ticket Category
Components/Application
Production Release
Service/Product
Description of Risk
Risk
Asset - Group
Asset - Role
Impact
Is it required notification to the company?
Budgeted Cost OPEX
Team involved
Organizational impact details
To be trained on (Full Course Title)
Word Count
Desired Outcomes
Est. time to significance (+2/-1)
Unit
Is Background activity
Who is the key owner/point of contact?
Knowledge Base
Mobile (+1)
Area
First scroll (+1)
Focus on which Quality indicator
Main Categorization
1st Level
RPU Lift
Add/Remove component (+1)
Process Documents or Information for training ?
Traffic
No of Participants
Suggested Deadline
Why do you reopen this ticket?
CR Lift
Department
Who else should be included in communications about this intervention?
Budgeted Cost CAPEX
Descriptions
Descriptions
Flagged
Rejected by
Story Points
Current condition
Teams Involved
Training indicator
Management’s expectations
Teams Involved
N. of participants
Urgency
Audience
Working Area
Approvers
Estimated end date
Request Type
QAT Sub Issue Type
QAT Product
Training modules
Report your request
Pairing
Title of the Refresh
Analysis
Component/s
Airline Policy's Title
Leading Function/Area
Refresh/Reminders Products
Impacted Functions
Market
Priority
Specific Rquest
Specific request
ID BOOKING
Action Required Hotel
Budget
HOTEL INTERNAL ID
Country
LISTA PROVIDER
Specific Request
REASONS
Testing Platform
WEBSITE URL
Select a proper phone book to be modified
WHO IS IN CHARGE OF?
Airline/Provider Name
JIRA STATUS FEEDBACK
LM Post-Sales Fee Chart
Airline's Name
Airline's Website URL
Due Date
Specific Request
Your Request
Progress
External issue ID
External issue ID
External issue ID
External issue ID
External issue ID
External issue ID
SEO's Default Label
External issue ID
External issue ID
Project
CK KPIs Impacted
Location
Product Category
Hotel Type ( Add screen shot as attachment )
Communication Title
LOSS
Call Management Area
SEO's Categorization
Call Management Request
Scope
Commercial Management Area
Commercial Management Request
Resolved
Product Type
Product Request
Theme Index Rank
Priority
Theme’s Impact Score
Time to value
CC Email Address
Theme’s Dependencies
Comments on confidence level
Recipient Email Address
Confidence Level
Sender Email Address
Does the request include the creation/modification of TVOX services?
Expected Outcome
People Involved
Social Media Request Type
Why are we doing it?
Other Request Type
Theme Owner
Website URL Search
Affiliation Request Type
GHE ID
Quality Control Request
Shopping Tool Search
Last ETA
Market
Quality Controls Type
Quality Control KB URL
Display Request Type
Microsite Sold By
Procedure Request
Account Manager
Feed/s
Procedure Name
CRM Request Type
Training Material Upload Type
Merchandising Request Type
Rough Guide Content Price
Training Material Upload Request
Proposed New Text
Existing Procedure Workflow Text to be Modified
Owner of the Schema
Permission
Environment
Schema Name
Application Name
External issue ID
External issue ID
External issue ID
External issue ID
External issue ID
Planned Start Date
Sprint
Support Level
Epic Link
Linked major incidents
Media Request Type
TEST Add to Structure
Components
Epic name
STORY TYPE
Epic status
Brand
Epic color
Microsite Launch Date
Your Office
Department
IO Amount
Microsite Cost
Microsite campaign end date
Product
If both provide full details
Market
Rough Guides Content
Karma
Variation URL
Original URL
External issue ID
External issue ID
Summary
Attach Double Diamond Board
External issue ID
Prod Eng Involvement
Slack Thread Emergency (ts)
External issue ID
Slack Thread (ts)
External issue ID
Slack Channel (id)
External issue ID
Subdomain
Budget AWS (OPEX)
External issue ID
External issue ID
Future Running Cost
Risk Level TO-BE
To be excluded from Roadmap?
Functions involved
Customer Journey
Reference
Functional Description
Category
Frequency
Resolution Notes
Comment
Number of People Impacted
Current Risk Level
Product Areas involved
Related Risk
Risk Assessment
Technology Areas involved
Location of the Training
Cost of the training (ex. VAT)
Estimated Travel Costs (if applicable)
Estimated Accommodation Costs (if applicable)
JIRA Guide
Related Issue(s)
Content Creation Time Estimation Guide
Reference document
Voucher Code
Deadline
Team
BP
Parent Link
Product
Training Format
Market
Root Cause Application
Development
Total Design Hours (Auto)
Training area
Descriptions
Type of update
Training Start Date
Training End Date
Training Attendance Mode
Related Business Goal
Target start
Target end
Type of Training or Development Opportunity
Expected Benefits
Original story points
Name/ Title of the Training
Affects Version/s
Product
Request Type
External issue ID
Content Duration
Project Purpose
Storyboard Link
Technology
Notes
Procedure/ Training Documents
Area involved
Course Developer
Valid on Products
Activity details
Expiration Date
Project Description
Total Hours
We get paid for the voucher?
Expected Completion Date
ID bkk
Amount
Voucher Type
Your Team
Multiple Use
Point of contact
Total Review & Feedback Hours
Campaign Name/Purpose
Total Design/ Delivery hours
Country
Course Category
Brand
Course Title
Start Date
Product
Capex ID
Course Leader/ Assigned to
End Date
Target Level/Skills
Pillar
Teams Involved
Σ Progress
Content Type
Dependencies
Data Layer
Subject Matter Expert Names
Accountable
Resources Supporting Testing
Resources Supporting the Project
IMPORTANT INFO
Location
Environment
Internal Translator
Platform
Images
Area of Knowledge
Budget Uploaded?
Activity Type
Type of Training
Function
Target Audience
Area
Priority
DESIGN BUSINESS LINE
Details of the new content required
GHE booking ID
Type of the new procedure required
Name of new procedure required
Offices
Airline's Website URL
File/Tool Name
Component/ s
Name of LM Operations Approver
Learnings
Security Level
Brand
Name of LM Operations Approver T
KB URL to be Update
Brand
Internal Location
Offices
Product
Total Review & Feedback Days (Auto)
Avg Time
Categorization
Airline Policy IATA Country
Attachment Kamino
Application
Teams Involved LOB
Content Area
Research
Devices
URL of section where it should be inserted
Priority Score Bonus
Products Involved
Form
Notes
Office
Location
Priority
Descriptions
Benchmark (+1)
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