OpenStreetMap: It's time to start over
A lot of people have been waiting for OpenStreetMap to grow up, to become a humane, productive, and friendly environment. It's time for them to stop waiting and build something else.
You can't just ignore every OpenStreetMap-related communication channel.
You can make the case that the mailing lists don't represent all of OpenStreetMap: that's technically correct. But they are a large part of the public face of the project. They are the required venues for communication about anything. If you're an organization of any kind that interacts with OpenStreetMap, you're required to post on the lists and receive the vitriol or you'll have to hear about how you didn't consult everyone.
That means, as I've said before, that you "Come for the data, and you leave for the community." The more your engage with the project, the worse it is. Want to map a few stores? No problem. Want to work on city-wide or country-wide updates, or organize a mapathon? It'll be a terrible ex