5 Most & Least Favorite List

5 Things That Most Excite Me

1. Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
2. Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
3. Work with the product team to develop a new feature based on feedback from customers
4. Work with 3rd party partners to track down a tricky situation for a joint customer
5. Create video tutorials to help teach users a specific feature or use case

5 Things That Least Excite Me

1. Help resolve billing issues for customers over the phone
2. Ghostwrite documentation for partners to publish on their own sites
3. Analyze thousands of support tickets to spot trends the product team can use
4. Run ticket review sessions to make sure tone is consistent across Zapier responses
5. Scheduling shifts and collaborating as part of a growing cohesive support team