One of the biggest fears for sellers is that buyers will forget to release payment upon delivery. The intent for this policy is to recognize when that is the case as quickly as possible and then release payment to the seller.
In cases where the tracking number was not provided when shipped or the tracking updates are not updating then an allotment of time will be given for delivery before the buyer is given 3 Days to respond. The below table shows the amount of time that will be given from shipment before the buyer's time to respond can start:
| Tracking Provided | Tracking Status | Location | After Shipment |
|---|---|---|---|
| When Marked Shipped | Delivered | Any | 1 Day |
| When Marked Shipped | Unknown/Lost | Domestic | 10 Days |