plugin mgr

gistfile1.txt

<?php
switch ($modx->event->name) {
    case 'OnCommentSave':
        if ($modx->context->key == 'mgr' && $mode == 'new') {
            $scriptProperties = [
                'tplCommentEmailReply' => 'tpl.Tickets.comment.email.reply',
                'tplCommentEmailOwner' => 'tpl.Tickets.comment.email.owner',
                'tplCommentEmailSubscription' => 'tpl.Tickets.comment.email.subscription',//чанк письма
                'allowGuestEmails' => 1
            ];
            $Tickets = $modx->getService('tickets', 'Tickets', $modx->getOption('tickets.core_path', null,
                $modx->getOption('core_path') . 'components/tickets/') . 'model/tickets/', $scriptProperties);
            $Tickets->initialize($modx->context->key, $scriptProperties);
            
            $comment = $object->toArray();

            if ($user = $modx->getObject('modUser', $comment['createdby'])) {
                $profile = $user->getOne('Profile');
                $comment = array_merge($profile->toArray(), $user->toArray(), $comment);
            }

            $Tickets->sendCommentMails($comment);
        }
        break;
}