gistfile1.txt

Tevin 7:07 AM
When you chat with us, you grant us permission to review your services during the chat to offer you the best value. Your current services will not be affected if you refuse permission by not proceeding with chat. Frontier has the duty to protect your information. This is your right under Federal law. For quality and security purposes, your session is recorded and may be monitored or reviewed.

7:07 AM Aaron Junod
I'm unable to use my frontier login to watch any streaming services. When I log into hbo go I get an error, when I try it on comedy central it brings me to this site https://tveverywhere.clearleap.com/cltve/olca/authenticate where I login and then am presented an error and redirected to https://tveverywhere.clearleap.com/cltve/auth/oops/ Please help me use my login to watch streaming content on the providers that are included in my package.

Tevin 7:08 AM
Thank you for choosing Frontier Tech support, my name is Tevin and I will be assisting you today. I'm sorry you're having trouble with that - may I have your ten-digit phone number or account number so I can pull up your account please? 

7:09 AM Aaron Junod
Let me open another tab and get that from your site. Please hold.

Tevin 7:09 AM
Standing by

7:09 AM Aaron Junod
*Removed*

Tevin 7:09 AM
Thank you Aaron?

7:09 AM Aaron Junod
yep

Tevin 7:09 AM
For security purposes can you please provide me with the PIN, date of birth, or the last 4 of the SSN belonging to the account holder?? 

7:10 AM Aaron Junod
pin *Removed*

Tevin 7:10 AM
Thank you Aaron, There will be a survey after this chat based on my customer service skills. What is the best email to send that survey to? 

7:10 AM Aaron Junod
*Removed*

Tevin 7:10 AM
Thank you for that, please bare with me while I look deeper into this issue. I do appreciate your patience.

Tevin 7:12 AM
Aaron can you sign out, delete the app, and re-download it, and then sign back in for me please 

7:12 AM Aaron Junod
it's a website.. I'll try refreshing or trying another

Tevin 7:13 AM
OK, thank you

Tevin 7:13 AM
Standing by

7:13 AM Aaron Junod
same

Tevin 7:14 AM
OK one moment I think the Website and the app are down at the moment. I'm just reading up on it now

7:15 AM Aaron Junod
I had this same problem a year ago, opened a ticket and never got it resolved

7:15 AM Aaron Junod
this year I'm going on vacation again and was hoping for better lucky

7:15 AM Aaron Junod
esp since I've been paying for the service the whole time.

7:15 AM Aaron Junod
it has never worked

Tevin 7:18 AM
Yes I see that this app has been having a lot of technical difficulties 

Tevin 7:19 AM
 IT and Engineering are actively working to resolve this.  There is no ETA at this time.

7:19 AM Aaron Junod
Thanks. Has this been ongoing for a year?

7:19 AM Aaron Junod
Can you also tell me when I opened my last ticket in this regard?

Tevin 7:20 AM
Yes it has been on going 

Tevin 7:20 AM
Yes one moment 

Tevin 7:21 AM
You didn't open a ticket recently, if you did, I can't see it on my end 

Tevin 7:22 AM
But when it is up and running, all customers will receive an email address to the email you provided me with

7:22 AM Aaron Junod
here ill look

Tevin 7:22 AM
Ok

7:28 AM Aaron Junod
It was def last year, I have to go back through text message backups, this device only has txt back to last October.

7:28 AM Aaron Junod
I find it odd you can't lookup an old ticket. But this issue has been outstanding for a year.

7:29 AM Aaron Junod
and there is no ETA

Tevin 7:29 AM
I am so sorry but there is no ETA

Tevin 7:29 AM
I am so sorry Aaron

7:29 AM Aaron Junod
Thank you for your honesty. Dealing with Frontier is always frustrating. I will share this publicly and with your corporate offices.

Tevin 7:29 AM
You're welcome, Was there anything further I could assist you with? 

7:30 AM Aaron Junod
nope

Tevin 7:30 AM
Thank you for choosing Frontier Tech support you can chat in or call us at 1-800-921-8101 and I hope you have a great day today!!