Creating a case with interactions using the desk_api gem.

desk_api.rb

require 'desk_api'

# Authentication
DeskApi.configure do |config|
  config.username = 'jsmith@example.com'
  config.password = '1234secret'
  config.endpoint = 'https://example.desk.com'
end

# Create the case
ticket = DeskApi.cases.create({
  subject: "I still can't login",
  priority: 7,
  status: 'resolved',
  type: 'email',
  labels: ['Login'],
  created_at: '2014-03-19T08:23:20Z',
  updated_at: '2014-03-29T09:05:08Z',
  message: {
    direction: 'in',
    status: 'received',
    to: 'support@example.com',
    from: 'jane@example.com',
    subject: "I still can't login",
    body: 'Please help!',
    created_at: '2014-03-19T08:23:20Z',
    updated_at: '2014-03-19T08:23:20Z'
  },
  _links: {
    customer: { href: '/api/v2/customers/1' }
  }
})

# creating a reply
ticket.replies.create({
  direction: 'out',
  status: 'sent',
  to: 'jane@example.com',
  from: 'support@example.com',
  subject: "RE: I still can't login",
  body: "I'm sorry about that, can you try this.",
  created_at: '2014-03-19T08:29:55Z',
  updated_at: '2014-03-19T08:29:55Z',
  _links: {
    sent_by: { href: '/api/v2/users/1' }
  }
})

# creating a note
ticket.notes.create({
  body: '@someone can you make sure the account is active.',
  created_at: '2014-03-19T08:36:46Z',
  updated_at: '2014-03-19T08:36:46Z'
})

# another inbound reply
ticket.replies.create({
  direction: 'in',
  status: 'received',
  to: 'support@example.com',
  from: 'jane@example.com',
  subject: "RE: I still can't login",
  body: "It seems to work now. Thank you!",
  created_at: '2014-03-19T08:39:50Z',
  updated_at: '2014-03-19T08:39:50Z',
  _links: {
    sent_by: { href: '/api/v2/users/1' }
  }
})

# another note
ticket.notes.create({
  body: 'Thanks for the help on this.',
  created_at: '2014-03-19T08:52:46Z',
  updated_at: '2014-03-19T08:52:46Z'
})

# make sure the status is updated
ticket.update(status: 'resolved')