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tuxfight3r/PIR_Template.md

Last active July 24, 2019 13:35
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PIR Template
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PIR_Template.md

PIR - INC012345

DATE: dd/mm/yyyy
SUMMARY

Describe what happened

IMPACT

Describe about the customer impact

  • item 1
  • item 2
ROOT CAUSES

Describe what caused the incident in the first place

TRIGGERS
  • action 1
  • action 2
RESOLUTION
  • item 1
  • item 2
  • item 3
DETECTION

Describe about the monitoring alerts status

ACTION ITEMS
  • ticket 1
  • ticket 2
  • ticket 3
LESSONS LEARNED
WHAT WENT WELL
  • item 1
  • item 2
WHAT WENT WRONG
  • item 1
  • item 2
WHERE WE GOT LUCKY
  • item 1
  • item 2
TIMELINE
  1. dd/mm/yyyy - issue 1 identified
  2. dd/mm/yyyy - issue 2 happened
Supporting information

Support Case opened with Red Hat

https://access.redhat.com/support/cases/#/case/012345

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