Skip to content

Instantly share code, notes, and snippets.

@tuxfight3r tuxfight3r/PIR_Template.md
Last active Jul 24, 2019

Embed
What would you like to do?
PIR Template

PIR - INC012345

DATE: dd/mm/yyyy
SUMMARY

Describe what happened

IMPACT

Describe about the customer impact

  • item 1
  • item 2
ROOT CAUSES

Describe what caused the incident in the first place

TRIGGERS
  • action 1
  • action 2
RESOLUTION
  • item 1
  • item 2
  • item 3
DETECTION

Describe about the monitoring alerts status

ACTION ITEMS
  • ticket 1
  • ticket 2
  • ticket 3
LESSONS LEARNED
WHAT WENT WELL
  • item 1
  • item 2
WHAT WENT WRONG
  • item 1
  • item 2
WHERE WE GOT LUCKY
  • item 1
  • item 2
TIMELINE
  1. dd/mm/yyyy - issue 1 identified
  2. dd/mm/yyyy - issue 2 happened
Supporting information

Support Case opened with Red Hat

https://access.redhat.com/support/cases/#/case/012345

Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment
You can’t perform that action at this time.