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@umair-khanzada
Last active June 26, 2019 20:03
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Help-desk's comparison.
<link href='https://fonts.googleapis.com/css?family=Lato:100,300,400,700,900' rel='stylesheet' type='text/css'>
<style>
* {
margin: 0;
padding: 0;
font-family: Lato;
}
body {
padding: 50px 0;
/*background: #e5e2e6;*/
}
table {
width: calc(100% - 100px);
min-width: 500px;
border-collapse: collapse;
color: #6b6b6b;
margin: 0 50px;
}
table tr {
height: 50px;
background: #d4d1d5;
border-bottom: rgba(0, 0, 0, 0.05) 1px solid;
}
table th, table td {
padding: 0 10px;
}
table th {
text-transform: uppercase;
text-align: left;
}
table td {
box-sizing: border-box;
font-weight: normal;
min-width: 200px;
}
table td a{
line-height: 30px;
}
.title {
width: calc(100% - 100px);
margin: 0 auto;
height: 70px;
color: #fff;
background: #418a95;
border: 0 solid;
text-align: center;
font-size: 50px;
text-transform: uppercase;
}
table tr:first-child {
background: #63acb7;
color: #fff;
font-size: 12px;
border: 0 solid;
}
table tr td:last-child {
font-size: 12px;
}
</style>
<table class="data-table">
<tr>
<th class="border-bottom">Name</th>
<th class="border-bottom">Open source</th>
<th class="border-bottom">Non Open source module</th>
<th class="border-bottom">Self hosted</th>
<th class="border-bottom">Ticket integration</th>
<th class="border-bottom">Licence type</th>
<th class="border-bottom">has live chat support</th>
<th class="border-bottom">Easy to integrate</th>
<th class="border-bottom">star</th>
<th class="border-bottom">contributors</th>
<th class="border-bottom">languages</th>
<th class="border-bottom">last commit</th>
<th class="border-bottom">release</th>
<th class="border-bottom">issues</th>
<th class="border-bottom">response time on ticket</th>
<th class="border-bottom">Url</th>
<th class="border-bottom">Online demo</th>
<th class="border-bottom">Extra info</th>
</tr>
<tr>
<td>osticket</td>
<td>✔</td>
<td>✔</td>
<td>✔</td>
<td>website, email,&nbsp; phone</td>
<td>GNU General Public License v2.0</td>
<td>✗</td>
<td>✔</td>
<td>1464</td>
<td>75</td>
<td>php, js, css, shell</td>
<td>Nov-07-2018</td>
<td>59</td>
<td>o: 1407<br/>c: 1561</td>
<td>Mostly within a day</td>
<td>
<a href="https://osticket.com/" target="_blank">https://osticket.com/</a>
<a href="https://github.com/osTicket/osTicket" target="_blank">https://github.com/osTicket/osTicket</a>
</td>
<td>
<a href="http://www.ostickethacks.com/demo/demo_info.php" target="_blank">http://www.ostickethacks.com/demo/demo_info.php</a>
</td>
<td>osTicket is an attractive alternative to higher-cost and complex customer support systems; simple, lightweight, reliable, open source, web-based and easy to setup and use.</td>
</tr>
<tr>
<td>faveo</td>
<td>✔</td>
<td>✔</td>
<td>✔</td>
<td></td>
<td>Open Software License 3.0</td>
<td>✗</td>
<td>✔</td>
<td>619</td>
<td>19</td>
<td>php, html</td>
<td>Nov-23-2018</td>
<td>57</td>
<td>o: 86<br/>c: 357</td>
<td>Not good</td>
<td>
<a href="https://www.faveohelpdesk.com/" target="_blank">https://www.faveohelpdesk.com/</a>
<a href="https://github.com/ladybirdweb/faveo-helpdesk" target="_blank">https://github.com/ladybirdweb/faveo-helpdesk</a>
</td>
<td>
<a href="https://www.faveohelpdesk.com/online-demo/" target="_blank">https://www.faveohelpdesk.com/online-demo/</a>
</td>
<td>Faveo is completely customisable as per your requirement. Customisations are charged extra</td>
</tr>
<tr>
<td>zammad</td>
<td>✔</td>
<td>✗</td>
<td>✔</td>
<td>telephone, facebook, twitter, chat, email</td>
<td>GNU AFFERO GENERAL PUBLIC LICENSE<br/>Version 3</td>
<td>✔</td>
<td>✔</td>
<td>1356</td>
<td>55</td>
<td>ruby, js, coffeeScript, html,css, shell, php</td>
<td>Dec-30-2018</td>
<td>41</td>
<td>o: 402<br/>c: 1805</td>
<td>With in a day</td>
<td>
<a href="https://zammad.org/" target="_blank">https://zammad.org/</a>
<a href="https://docs.zammad.org/en/latest/" target="_blank">https://docs.zammad.org/en/latest/</a>
<a href="https://docs.zammad.org/en/latest/install-source.html" target="_blank">https://docs.zammad.org/en/latest/install-source.html</a>
</td>
<td></td>
<td>Good documentation</td>
</tr>
<tr>
<td>opensupports</td>
<td>✔</td>
<td>✗</td>
<td>✔</td>
<td></td>
<td>GNU General Public License v3.0</td>
<td>✗</td>
<td>✔</td>
<td>227</td>
<td>11</td>
<td>php, ruby, js, html, css</td>
<td>Dec-02-2018</td>
<td>10</td>
<td>o: 203<br/>c: 132</td>
<td>With in a week</td>
<td>
<a href="https://www.opensupports.com/" target="_blank">https://www.opensupports.com/</a>
<a href="https://github.com/opensupports/opensupports" target="_blank">https://github.com/opensupports/opensupports</a>
</td>
<td>
<a href="https://www.opensupports.com/demo/" target="_blank">https://www.opensupports.com/demo/</a>
</td>
<td>You decide if you want your customers to log in or just use&nbsp;a form to create&nbsp;a ticket.</td>
</tr>
<tr>
<td>otrs</td>
<td>✔</td>
<td>✗</td>
<td>✔</td>
<td>telephone, email</td>
<td>GNU GENERAL PUBLIC LICENSE Version 3</td>
<td>✗</td>
<td>✔</td>
<td>522</td>
<td>60</td>
<td>perl, js, htl, css, PLSQL,&nbsp;&nbsp;PLpgSQL</td>
<td>Dec-28-2018</td>
<td>278</td>
<td></td>
<td></td>
<td>
<a href="https://otrs.com/" target="_blank">https://otrs.com/</a>
<a href="https://github.com/OTRS/otrs" target="_blank">https://github.com/OTRS/otrs</a>
</td>
<td>
<a href="https://otrs.ch/demo/" target="_blank">https://otrs.ch/demo/</a>
</td>
<td>Fast implementation and easy customization to your needs</td>
</tr>
</table>
@umair-khanzada
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