ticket.hbs

{{#ticket}}
  <h1>{{subject}}</h1>
  <div class="people_info">
    <div class="requester-info">
      <img src="{{requester/picture/thumb24}}" alt="{{nameAndEmail requester}}"/> <span class="requester">{{nameAndEmail requester}}</span>
      <div class="sent_date" title="{{fullDate created_at}}"> {{toHumanDate created_at}}</div>
    </div>
  </div>

  <div class="mail-body">{{htmlOrText content}}</div>
  <div class="replies_list"></div>
  <div class="new_reply"></div>
  
{{/ticket}}