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August 10, 2018 14:47
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Writes an attribute at the user level indicating the direction the NPS score is going.
This way you can easily find all users who are decreasing in nps rating
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//Returns the category of the customer based on the NPS score, | |
const getCategory = nps => { | |
if (nps > 8) return "promoter"; | |
if (nps > 6) return "passive"; | |
return "detractor"; | |
} | |
if (changes && changes.user) { | |
const { nps_rating } = changes.user; | |
// If the NPS Rating Changes | |
if (nps_rating[0]!==undefined) { | |
hull.traits({ | |
// Tells you if the latest score was an increase or a drecrease. | |
direction: nps_rating[1] > nps_rating[0] ? "increase" : "decrease" | |
category: getCategory(nps_rating[1]) | |
}, { source: "nps" }); | |
} | |
} |
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