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utkarshsaran/gist:97127882abb7194ddc48

Created March 20, 2016 12:52
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Interests
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gistfile1.txt
Most Likeable:
Run ticket review sessions to make sure tone is consistent across Zapier responses
Work with the product team to develop a new feature based on feedback from customers
Analyze thousands of support tickets to spot trends the product team can use
Help train and onboard new support teammates
Respond to 60+ support requests via email every day
Least Likeable:
Create video tutorials to help teach users a specific feature or use case
Recieve 20+ inbound phone calls per day and help them solve their issues
Find and recruit teammates for the support team
Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites
Help resolve billing issues for customers over the phone
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