Skip to content

Instantly share code, notes, and snippets.

@vadimkantorov
Last active February 20, 2023 10:51
Show Gist options
  • Save vadimkantorov/18fb093a6be0838d5b070022e7e35904 to your computer and use it in GitHub Desktop.
Save vadimkantorov/18fb093a6be0838d5b070022e7e35904 to your computer and use it in GitHub Desktop.
How to contact Upwork.com support if you are hitting errors "Too many redirects" / "Unable to retrieve organization information" when creating a new Upwork account
This Upwork bug has been present for years and Upwork does nothing to fix it or even investigate it:
- https://community.upwork.com/t5/Freelancers/I-can-t-log-in-ERR-TOO-MANY-REDIRECTS/m-p/710733
- https://community.upwork.com/t5/Support-Forum/Invited-colleague-cannot-log-in-to-Upwork/td-p/1154335
In this situation, you cannot log in, and thus cannot even create a normal support ticket.
It seems that the problem appears because Upwork put account-> company association in an invalid state,
and thus something blows up when Upwork tries to fetch the account's company information during login.
I found a few ways to reach Upwork's Support even if you cannot log in:
- Create a support ticket about account/password recovery: https://support.upwork.com/hc/en-us/requests/new?ticket_form_id=360000464433
- Email to support@upwork.com
- Email to privacyrequest@upwork.com: if you are a resident of EU/EEA, you can
exercise your GDPR rights and demand from Upwork to delete your account.
Then you can try to create an account without associating it to a company account.
Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment